Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
ServiceNow Principal Technical Consultant
$150K - $170K *
Elevate your career by guiding clients through ServiceNow's transformative journey. As a Principal Technical Consultant, you will shape business processes, deliver technical solutions, and empower tea...
4 weeks ago
$120K - $243K *
Take ownership of the complete software development lifecycle for embedded systems, guiding architecture, design, and mentoring engineers while collaborating across teams to ensure successful feature...
Reposted today
$82K - $137K *
Engage in a pivotal role ensuring the reliability of client applications. Collaborate with global teams to troubleshoot technical issues and enhance performance. Develop solutions while documenting kn...
1 week ago
Sr Vulnerability Management Analyst
$100K - $130K *
Lead the charge in vulnerability management by identifying, prioritizing, and addressing security risks across a hybrid infrastructure while leveraging automation and AI capabilities to enhance remedi...
Reposted 1 week ago
Sr Vulnerability Management Analyst
$100K - $130K *
Drive the charge in vulnerability management, ensuring security across hybrid infrastructures. Collaborate with teams, automate processes, and enhance defense strategies to mitigate cyber threats effe...
Reposted 1 week ago
Account Executive: Strategic Managed Services
$80K - $120K *
Pioneer strategic growth by architecting custom Managed Services solutions. Take ownership of full sales lifecycle, engage C-suite executives, and transform complex IT needs into business value, drivi...
3 weeks ago
Systems Infrastructure Software Engineer
$90K - $130K *
Transform cloud infrastructure management by designing, scaling, and optimizing systems. Collaborate across teams to ensure reliable operations for our advanced autonomous platforms, while enhancing d...
Reposted 1 week ago
Software Dev Engineer II, Technical Content Experience (TCX) Engineering
$158K - $213K *
Unlock potential by leading the design and development of scalable, AI-powered systems. Drive engineering excellence and mentor teams to deliver high-quality solutions in a fast-paced, customer-centri...
Reposted 5 days ago
Principal Enterprise IT Risk Engineer (Archer)
$100K - $130K *
Elevate your career as a Principal IT Risk Engineer, leading the design and optimization of the GRC platform while mentoring junior staff and strategizing with leadership to enhance risk management an...
1 week ago
$85K - $110K *
Champion quality excellence in manufacturing by leading investigations, driving improvements, and mentoring teams. Collaborate across departments to meet customer requirements and enhance process cont...
Today
Senior Identity & Access Management Engineer - Moveworks
$110K - $140K *
Transform IAM strategies by building robust, secure access solutions across cloud environments. Lead initiatives from concept to deployment, ensuring efficient access for teams while safeguarding syst...
3 weeks ago
$80K - $110K *
Transform application support through monitoring, troubleshooting, and technical improvements. Collaborate with development teams and clients to ensure the reliability and efficiency of production app...
1 week ago
$80K - $110K *
Support our application services by providing critical technical support, monitoring, and incident resolution while implementing efficiencies to enhance operations and ensure seamless performance for...
1 week ago
$143K - $197K *
Lead the charge in advanced systems engineering, overseeing complex decision analysis, technical planning, and risk management. Leverage your expertise to ensure project success and team alignment whi...
3 weeks ago
Sr. Staff Software Engineer (Reliability)
$176K - $220K *
Transform operations by leading the migration to a Temporal-based orchestration platform, enhancing automation, efficiency, and reliability while managing massive scale system complexities in a dynami...
5 days ago
Principal Presales Systems Engineer
$175K - $411K *
Transform your career by providing expert pre-sales support and tailored solutions to clients. Leverage your advanced networking skills to drive successful engagements, collaborate with teams, and del...
Today
Sr Consultant 2, Consulting Services
$80K - $110K *
Innovate solutions that address evolving client needs through data analysis and strategy development. Collaborate on design proposals, ensure software quality, and provide expert guidance while adapti...
4 days ago
$147K - $150K *
Elevate the security posture by designing, implementing, and managing enterprise cybersecurity solutions, ensuring compliance with standards while supporting continuous security assessments and automa...
6 days ago
Senior Sales Engineer - Healthcare
$154K - $221K *
Lead the charge in transforming healthcare technology, driving innovative sales solutions while collaborating with key stakeholders to enhance security and operational resilience through Zero Trust ar...
3 weeks ago
$120K - $190K *
Take ownership of innovative AI solutions by bridging client needs with technical expertise. In this role, you'll drive project success through effective sales consultations, project scoping, and data...
2 weeks ago
$100K - $130K *
Join our team to innovate cutting-edge embedded software solutions for optical systems, collaborating with multidisciplinary engineers to develop and sustain high-quality, real-time software for both...
4 weeks ago
Team Lead - Service Management
$126K - $177K *
Optimize team performance by leading a diverse Service Desk group, ensuring high-quality technical support, effective incident resolution, and continuous improvement. Collaborate with stakeholders to...
3 weeks ago
Principal Presales Systems Engineer
$175K - $411K *
Drive impactful presales initiatives by combining technical expertise and sales support in advanced networking solutions. Collaborate with team members to deliver tailored solutions that elevate clien...
Yesterday
Principal Presales Systems Engineer
$184K - $357K *
Engage with clients to deliver tailored networking solutions, combining technical expertise with sales proficiency to drive successful pre-sales activities and enhance customer satisfaction in a dynam...
Yesterday
Principal Presales Systems Engineer
$175K - $411K *
Champion innovative solutions by leading pre-sales technical support for clients, leveraging your deep networking expertise to strengthen sales strategies and drive successful engagements for advanced...
Yesterday
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.