Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
Locations
caret down
More
1
caret down

$146K - $343K *

Join a team that's shaping the future of partner engagement and network solutions. Drive strategic influence and enablement while working with industry-leading technologies in a collaborative, remote...

Reposted 4 days ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$175K - $251K *

Shape the future of cybersecurity by leading a high-performing Sales Engineering team to forge strong client relationships and deliver innovative solutions that meet complex enterprise needs in a rapi...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$90K - $110K *

Join our team to deliver advanced technical support for complex truck issues. Utilize your expertise in electrical systems and problem-solving to collaborate with dealers and customers, ensuring high...

6 days ago

  •   8 - 10 years exp.  •   Transportation

$100K - $125K *

Engage with our tech team to enhance infrastructure through automation and design. Your expertise in AWS, DevOps, and Linux will drive our innovative solutions, ensuring operational excellence across...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$157K - $160K *

Drive the migration of on-premises email security to a Proofpoint cloud solution, ensuring seamless transition and minimal disruption to services. Collaborate with teams to maintain high operational s...

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$179K - $224K *

Help us shape the future of enterprise AI by partnering directly with key customers to design, prototype, and deploy innovative solutions. You'll bridge technical needs to successful rollouts through...

4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$82K - $137K *

Support the reliability of client applications by solving technical challenges, collaborating with global teams, and developing solutions for application issues in a dynamic, fast-paced environment...

6 days ago

  •   Less than 5 years exp.  •   Technical Services

$80K - $100K *

Drive business growth by cultivating customer relationships and securing sales opportunities within designated markets. Collaborate with experts to create winning proposals and effectively present sol...

2 weeks ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$127K - $196K *

Unlock potential by leading complex Linux systems engineering efforts. Collaborate with teams to enhance infrastructure, improve operational efficiency, and implement innovative solutions in large ent...

3 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$181K - $212K *

Champion system integrations and product onboarding by collaborating with diverse teams. Leverage your backend engineering expertise and develop review workflows in a fast-paced environment, driving e...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$150K - $180K *

Join a team that's shaping the future of enterprise acquisition partnerships through strategic channel management and direct sales expertise. You'll drive substantial revenue growth by leveraging key...

Reposted 6 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$79K - $147K *

Elevate your career with a dynamic engineering role focused on optimizing systems for space operations. Collaborate with innovative teams to design, test, and implement cutting-edge space domain solut...

5 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$70K - $130K *

Advance safety at the forefront of aircraft development as you lead analyses and collaborate with cross-functional teams to ensure mission success and compliance with safety standards throughout the p...

6 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$103K - $218K *

Join a team that's focused on developing secure, automated data solutions for enterprise environments, enhancing Security Operations and Risk Management capabilities through robust engineering and sea...

3 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$130K - $155K *

Unlock potential by building and securing robust client infrastructures. Lead initiatives on operating system management and virtualization services, applying modern methodologies to enhance operation...

4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$130K - $155K *

Join a team that's redefining client infrastructure through innovative engineering. You will design, implement, and support scalable systems, collaborating across teams to enhance user experiences whi...

4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$190K - $220K *

Champion the implementation of cloud solutions while leading technical teams to deliver innovative ServiceNow projects, ensuring quality and efficiency that drive customer success and process improvem...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$130K - $195K *

Empower the workforce by leading impactful technical training initiatives. You'll drive sales enablement programs for global teams, utilizing innovative technologies to build skills, enhance learning...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Technical Services

$82K - $152K *

Pioneer technical solutions as a Senior QA Engineer, overseeing API implementations for diverse financial clients. Collaborate, troubleshoot, and advocate for client needs while driving enhancements i...

US-AnywhereRemote

2 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$95K - $115K *

Innovate by collaborating with engineering teams to define and implement comprehensive testing strategies that ensure product integrity and compliance with industry standards, while enhancing overall...

6 days ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$86K - $138K *

Join our team to design and optimize the Splunk environment while focusing on User Behavior Analytics, enhancing security operations and incident response across diverse global operations...

3 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$171K - $205K *

Advance your career by leading technical sales for federal agencies. Utilize Cloudera technologies to create impactful data solutions, nurture customer relationships, and drive innovation in the publi...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$135K - $160K *

Shape the future of data security as a trusted advisor, leading pre-sales efforts and designing innovative people-centric solutions for complex security challenges while ensuring exceptional customer...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$95K - $115K *

Help us elevate customer experiences by managing success strategies for healthcare software solutions. Actively engage with clients to drive adoption, monitor satisfaction, and ensure continuous impro...

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$115K - $254K *

Shape systems engineering strategies and lead integration efforts for intelligence, electronic warfare, and cyber systems, ensuring optimal performance and interoperability for complex DoD programs wh...

1 week ago

  •   8 - 10 years exp.  •   Aerospace & Defense

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.