Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
Senior Channel Sales Engineer - NYC, NJ and PA
$146K - $343K *
Join a team that's shaping the future of partner engagement and network solutions. Drive strategic influence and enablement while working with industry-leading technologies in a collaborative, remote...
Reposted 4 days ago
Senior Manager, Sales Engineering - Majors, TOLA
$175K - $251K *
Shape the future of cybersecurity by leading a high-performing Sales Engineering team to forge strong client relationships and deliver innovative solutions that meet complex enterprise needs in a rapi...
2 weeks ago
$90K - $110K *
Join our team to deliver advanced technical support for complex truck issues. Utilize your expertise in electrical systems and problem-solving to collaborate with dealers and customers, ensuring high...
6 days ago
$100K - $125K *
Engage with our tech team to enhance infrastructure through automation and design. Your expertise in AWS, DevOps, and Linux will drive our innovative solutions, ensuring operational excellence across...
1 week ago
Senior Systems Engineer (Proofpoint)
$157K - $160K *
Drive the migration of on-premises email security to a Proofpoint cloud solution, ensuring seamless transition and minimal disruption to services. Collaborate with teams to maintain high operational s...
3 weeks ago
Forward Deployed Engineer, Enterprise
$179K - $224K *
Help us shape the future of enterprise AI by partnering directly with key customers to design, prototype, and deploy innovative solutions. You'll bridge technical needs to successful rollouts through...
4 weeks ago
$82K - $137K *
Support the reliability of client applications by solving technical challenges, collaborating with global teams, and developing solutions for application issues in a dynamic, fast-paced environment...
6 days ago
Security Account Executive - SLED
$80K - $100K *
Drive business growth by cultivating customer relationships and securing sales opportunities within designated markets. Collaborate with experts to create winning proposals and effectively present sol...
2 weeks ago
$127K - $196K *
Unlock potential by leading complex Linux systems engineering efforts. Collaborate with teams to enhance infrastructure, improve operational efficiency, and implement innovative solutions in large ent...
3 weeks ago
$181K - $212K *
Champion system integrations and product onboarding by collaborating with diverse teams. Leverage your backend engineering expertise and develop review workflows in a fast-paced environment, driving e...
1 week ago
Sr Manager, Enterprise Acquisition Ecosystems
$150K - $180K *
Join a team that's shaping the future of enterprise acquisition partnerships through strategic channel management and direct sales expertise. You'll drive substantial revenue growth by leveraging key...
Reposted 6 days ago
$79K - $147K *
Elevate your career with a dynamic engineering role focused on optimizing systems for space operations. Collaborate with innovative teams to design, test, and implement cutting-edge space domain solut...
5 days ago
$70K - $130K *
Advance safety at the forefront of aircraft development as you lead analyses and collaborate with cross-functional teams to ensure mission success and compliance with safety standards throughout the p...
6 days ago
ServiceNow Software Development Engineer (Data & Implementation)
$103K - $218K *
Join a team that's focused on developing secure, automated data solutions for enterprise environments, enhancing Security Operations and Risk Management capabilities through robust engineering and sea...
3 weeks ago
$130K - $155K *
Unlock potential by building and securing robust client infrastructures. Lead initiatives on operating system management and virtualization services, applying modern methodologies to enhance operation...
4 weeks ago
$130K - $155K *
Join a team that's redefining client infrastructure through innovative engineering. You will design, implement, and support scalable systems, collaborating across teams to enhance user experiences whi...
4 weeks ago
Senior ServiceNow Technical Consultant
$190K - $220K *
Champion the implementation of cloud solutions while leading technical teams to deliver innovative ServiceNow projects, ensuring quality and efficiency that drive customer success and process improvem...
Reposted 3 weeks ago
$130K - $195K *
Empower the workforce by leading impactful technical training initiatives. You'll drive sales enablement programs for global teams, utilizing innovative technologies to build skills, enhance learning...
1 week ago
$82K - $152K *
Pioneer technical solutions as a Senior QA Engineer, overseeing API implementations for diverse financial clients. Collaborate, troubleshoot, and advocate for client needs while driving enhancements i...
2 days ago
$95K - $115K *
Innovate by collaborating with engineering teams to define and implement comprehensive testing strategies that ensure product integrity and compliance with industry standards, while enhancing overall...
6 days ago
SITEC - Splunk (UEBA) Engineer - MacDill AFB
$86K - $138K *
Join our team to design and optimize the Splunk environment while focusing on User Behavior Analytics, enhancing security operations and incident response across diverse global operations...
3 weeks ago
Senior Solutions Engineer - Federal Civilian
$171K - $205K *
Advance your career by leading technical sales for federal agencies. Utilize Cloudera technologies to create impactful data solutions, nurture customer relationships, and drive innovation in the publi...
2 weeks ago
Senior Sales Engineer - Data Security - SF Bay Area and PNW
$135K - $160K *
Shape the future of data security as a trusted advisor, leading pre-sales efforts and designing innovative people-centric solutions for complex security challenges while ensuring exceptional customer...
1 week ago
Enterprise Customer Success Manager
$95K - $115K *
Help us elevate customer experiences by managing success strategies for healthcare software solutions. Actively engage with clients to drive adoption, monitor satisfaction, and ensure continuous impro...
2 weeks ago
$115K - $254K *
Shape systems engineering strategies and lead integration efforts for intelligence, electronic warfare, and cyber systems, ensuring optimal performance and interoperability for complex DoD programs wh...
1 week ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.