Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$150K - $170K *

Elevate your career by guiding clients through ServiceNow's transformative journey. As a Principal Technical Consultant, you will shape business processes, deliver technical solutions, and empower tea...

US-AnywhereRemote

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $243K *

Take ownership of the complete software development lifecycle for embedded systems, guiding architecture, design, and mentoring engineers while collaborating across teams to ensure successful feature...

Reposted today

  •   8 - 10 years exp.  •   Information Technology

$82K - $137K *

Engage in a pivotal role ensuring the reliability of client applications. Collaborate with global teams to troubleshoot technical issues and enhance performance. Develop solutions while documenting kn...

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$100K - $130K *

Lead the charge in vulnerability management by identifying, prioritizing, and addressing security risks across a hybrid infrastructure while leveraging automation and AI capabilities to enhance remedi...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $130K *

Drive the charge in vulnerability management, ensuring security across hybrid infrastructures. Collaborate with teams, automate processes, and enhance defense strategies to mitigate cyber threats effe...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $120K *

Pioneer strategic growth by architecting custom Managed Services solutions. Take ownership of full sales lifecycle, engage C-suite executives, and transform complex IT needs into business value, drivi...

3 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$90K - $130K *

Transform cloud infrastructure management by designing, scaling, and optimizing systems. Collaborate across teams to ensure reliable operations for our advanced autonomous platforms, while enhancing d...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Information Technology

$158K - $213K *

Unlock potential by leading the design and development of scalable, AI-powered systems. Drive engineering excellence and mentor teams to deliver high-quality solutions in a fast-paced, customer-centri...

Reposted 5 days ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $130K *

Elevate your career as a Principal IT Risk Engineer, leading the design and optimization of the GRC platform while mentoring junior staff and strategizing with leadership to enhance risk management an...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$85K - $110K *

Champion quality excellence in manufacturing by leading investigations, driving improvements, and mentoring teams. Collaborate across departments to meet customer requirements and enhance process cont...

Today

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$110K - $140K *

Transform IAM strategies by building robust, secure access solutions across cloud environments. Lead initiatives from concept to deployment, ensuring efficient access for teams while safeguarding syst...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $110K *

Transform application support through monitoring, troubleshooting, and technical improvements. Collaborate with development teams and clients to ensure the reliability and efficiency of production app...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $110K *

Support our application services by providing critical technical support, monitoring, and incident resolution while implementing efficiencies to enhance operations and ensure seamless performance for...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$143K - $197K *

Lead the charge in advanced systems engineering, overseeing complex decision analysis, technical planning, and risk management. Leverage your expertise to ensure project success and team alignment whi...

3 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$176K - $220K *

Transform operations by leading the migration to a Temporal-based orchestration platform, enhancing automation, efficiency, and reliability while managing massive scale system complexities in a dynami...

5 days ago

  •   8 - 10 years exp.  •   Information Technology

$175K - $411K *

Transform your career by providing expert pre-sales support and tailored solutions to clients. Leverage your advanced networking skills to drive successful engagements, collaborate with teams, and del...

Today

  •   8 - 10 years exp.  •   Enterprise Technology

$80K - $110K *

Innovate solutions that address evolving client needs through data analysis and strategy development. Collaborate on design proposals, ensure software quality, and provide expert guidance while adapti...

4 days ago

  •   Less than 5 years exp.  •   Business Services

$147K - $150K *

Elevate the security posture by designing, implementing, and managing enterprise cybersecurity solutions, ensuring compliance with standards while supporting continuous security assessments and automa...

6 days ago

  •   Less than 5 years exp.  •   Information Technology

$154K - $221K *

Lead the charge in transforming healthcare technology, driving innovative sales solutions while collaborating with key stakeholders to enhance security and operational resilience through Zero Trust ar...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$120K - $190K *

Take ownership of innovative AI solutions by bridging client needs with technical expertise. In this role, you'll drive project success through effective sales consultations, project scoping, and data...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $130K *

Join our team to innovate cutting-edge embedded software solutions for optical systems, collaborating with multidisciplinary engineers to develop and sustain high-quality, real-time software for both...

Ottawa, ONIn-Person

4 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$126K - $177K *

Optimize team performance by leading a diverse Service Desk group, ensuring high-quality technical support, effective incident resolution, and continuous improvement. Collaborate with stakeholders to...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$175K - $411K *

Drive impactful presales initiatives by combining technical expertise and sales support in advanced networking solutions. Collaborate with team members to deliver tailored solutions that elevate clien...

Yesterday

  •   8 - 10 years exp.  •   Enterprise Technology

$184K - $357K *

Engage with clients to deliver tailored networking solutions, combining technical expertise with sales proficiency to drive successful pre-sales activities and enhance customer satisfaction in a dynam...

Yesterday

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$175K - $411K *

Champion innovative solutions by leading pre-sales technical support for clients, leveraging your deep networking expertise to strengthen sales strategies and drive successful engagements for advanced...

Yesterday

  •   8 - 10 years exp.  •   Technical Services

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.