Years of Experience
Easy Apply only
Ensure responsiveness and first-time resolution to customers’ requests for technical support primarily through incoming calls, ticket requests, and chat conversations; periodically provide on-site sup...
Maintain active knowledge of the performance of the system for each of the assigned customers, and exercise proactive support and monitoring practices to ensure optimal performance at all times...
Work with Customers, Sales Engineers, Customer Success to report issues to Engineering Team; write technical notes, application notes, case studies, knowledge base entries, and solutions for the Suppo...