Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.
Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.
Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.
Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.
Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.
$80K - $95K *
Shape the future of AI Server Technical Support by designing and deploying intelligent automations that enhance service delivery and streamline processes for global customers, collaborating with cross...
2 days ago
$80K - $95K *
Empower technical excellence by diagnosing and resolving complex equipment failures. Collaborate with cross-functional teams to enhance system performance and reliability while providing on-site suppo...
6 days ago
Technical Support Engineer (L2)
$85K - $95K *
Drive exceptional client support by managing complex technical issues and escalations. Collaborate with engineering teams to enhance service delivery, mentor junior staff, and leverage AI tools for ef...
2 weeks ago
Technical Support Engineer- Sales
$80K - $122K *
Join a team that's dedicated to delivering exceptional customer experiences by resolving complex technical challenges and guiding the adoption of Salesforce technology to maximize business value...
Reposted 1 week ago
Technical Support Engineer- Sales
$80K - $122K *
Unlock potential by leading customer technical experiences, resolving complex issues, and guiding Salesforce adoption. Collaborate with cross-functional teams to enhance customer satisfaction and maxi...
Reposted 1 week ago
Technical Support Engineer- Sales
$80K - $122K *
Engage with customers to resolve complex technical issues, guide Salesforce adoption, and enhance user experience. This role combines troubleshooting, proactive support, and best practices to maximize...
Reposted 1 week ago
$95K - $105K *
Partner with us to deliver exceptional technical support by diagnosing and resolving customer issues across our products. Collaborate with teams to enhance troubleshooting processes and improve custom...
Today
$110K - $130K *
Champion customer success by owning technical escalations, diagnosing issues, and collaborating with engineering to enhance support processes for enterprise clients, ensuring seamless integration and...
1 week ago
$100K - $120K *
Join a team that's redefining technical support for enterprise customers. You'll own escalations, advocate for clients, and build scalable processes while collaborating with engineering to enhance our...
1 week ago
$106K - $178K *
Empower your career by solving complex technical challenges in networking, cloud, and virtualization. Collaborate with top service providers to troubleshoot and enhance critical systems, ensuring seam...
2 days ago
$106K - $178K *
Analyze complex technical challenges across networking, cloud, and virtualization. Collaborate with customers to troubleshoot issues, ensuring system stability and performance while driving product im...
2 days ago
$106K - $178K *
Empower your career by tackling complex technical challenges in networking, cloud, and virtualization. Collaborate with top service providers to ensure system stability and drive product improvements...
2 days ago
$90K - $110K *
Support technical excellence by providing expert guidance on fixed retail scanner solutions, ensuring seamless integration and performance optimization throughout the product lifecycle while collabora...
2 weeks ago
Senior Strategic Technical Support Engineer
$108K - $130K *
Analyze complex Medicaid data and provide advanced technical support for SAS solutions. Collaborate with stakeholders to optimize usage, resolve issues, and enhance analytics capabilities, driving imp...
Yesterday
$70K - $131K *
Unlock potential by providing essential IT support for Windows systems and Microsoft 365 applications. Collaborate with a dynamic team to enhance user experience, troubleshoot issues, and maintain net...
1 week ago
Technical Support Engineer - Sales Cloud
$80K - $122K *
Manage technical support experiences for customers, resolving complex issues and maximizing value from Salesforce solutions. Collaborate cross-functionally to enhance customer satisfaction while devel...
Reposted today
$80K - $95K *
Optimize customer support by providing data-driven solutions to technical issues. Engage in fault prevention and provide Level 2 support, ensuring efficient resolution within established service level...
Reposted today
Operations Support Engineer (SE) - Senior Tech Lead
$110K - $130K *
Optimize mission success by providing expert technical support and leadership across SOCOM operations. Collaborate with teams to integrate systems, enforce best practices, and mitigate risks while sta...
Today
$108K - $162K *
Lead the charge in delivering exceptional technical support and project leadership for Digital CMU solutions. Collaborate with teams to ensure successful implementations, optimize system performance...
Today
$80K - $95K *
Elevate your career as a Technical Support Engineer, solving complex technical challenges and enhancing the customer experience while collaborating with Product and Engineering teams to deliver except...
Reposted 3 weeks ago
$83K - $125K *
Unlock your potential by providing expert technical support for semiconductor tools. Collaborate with customers and engineers to enhance product performance and drive improvements in service delivery...
1 week ago
$56K - $115K *
Join a team that's dedicated to delivering exceptional technical support while driving innovative solutions for complex challenges. Leverage your expertise to mentor peers and enhance customer experie...
1 week ago
$73K - $113K *
Explore a dynamic role in technical support, bridging customer needs with engineering solutions. Collaborate globally to resolve issues, enhance user experience, and drive continuous improvement in so...
2 weeks ago
Senior Technical Support Engineer
$85K - $105K *
Join a dynamic team as you tackle complex technical challenges, providing expert support for mission-critical systems in Healthcare and Education. Collaborate with customers and technicians to ensure...
2 days ago
$80K - $95K *
Lead the charge in enhancing customer support by diagnosing issues, resolving technical challenges, and creating documentation that empowers users. Collaborate with engineering to improve product func...
6 days ago
What does a Software Support Engineer do?
A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.
What skills are important for Software Support Engineers?
Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.
Do Software Support Engineer jobs require coding?
Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.
How much do Software Support Engineers earn?
Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.
What career paths can follow a Software Support Engineer role?
Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.