Support Escalation Engineer Jobs in San Jose, CA

Empower our Support team by analyzing metrics, enhancing AI tools, and driving operational excellence. Collaborate with cross-functional teams to optimize processes and improve customer experience thr...

Champion seamless coordination between external Knowledge Center and internal resolver groups, while tracking escalations to ensure timely resolutions. Analyze complex incidents, reduce future escalat...

Lead the charge in defining world-class solutions architecture, owning the technical pre-sales cycle for strategic customers. Collaborate with GTM leaders to shape demos and evaluations, building a fo...

Lead technical engagements with AI infrastructure customers, driving account strategy and architectural design. Collaborate with teams to deliver impactful solutions and ensure customer success throug...

Unlock potential by leading technical engagements with AI infrastructure customers. Collaborate with Account Executives to drive account strategy, deliver impactful demonstrations, and influence produ...

Join a team that's redefining campus network management by leveraging AI to enhance customer operations, drive product adoption, and create impactful technical content while engaging directly with cli...

Partner with us to enhance technical support for customers utilizing sustainable GPU computing. You'll drive innovation across AI/ML, simulations, and biology, ensuring seamless operations while colla...

Join a top-tier Sales Engineering team to drive complex cybersecurity solutions. Partner with key stakeholders, leverage your expertise in AI-driven security, and cultivate relationships to redefine e...

Transform the reliability of production services by leveraging software and systems engineering practices. Collaborate across teams to enhance operational health, scalability, and performance througho...

Transform supply chain dynamics by analyzing risks, driving proactive communication, and collaborating across teams to ensure operational efficiency and customer satisfaction in a fast-paced environme...

Join a dynamic team to develop diagnostic test suites for Cisco switches, enhancing hardware performance and collaborating across multi-functional teams to solve complex challenges in a fast-paced env...

Empower innovation by leading complex data center deployments, resolving critical challenges, and influencing architectural decisions. Leverage deep networking expertise and automation to enhance cust...

Lead the charge in designing and building robust distributed systems that ensure fault-tolerance and efficiency while managing complex evaluation loops across diverse devices and high-throughput simul...

Unlock your potential as a Solutions Engineer, guiding sales teams with expert network security advice, conducting training sessions, and supporting customer needs while driving professional services...

Partner with us to streamline escalations and enhance customer support. You'll bridge teams, track incidents, and drive improvements in our cloud infrastructure, ensuring swift resolutions and a bette...

Join a team that's dedicated to providing exceptional post-sales technical support for federal clients. You'll troubleshoot complex systems, collaborate with engineering teams, and ensure seamless ope...

Elevate our sales engineering efforts by driving business opportunities across LATAM and the Eastern US. Collaborate with sales partners to maximize customer value and deliver compelling product demon...

Transform enterprise AI infrastructure by leading technical marketing efforts, bridging engineering and customer needs. Own the technical narrative, validate solutions, and influence product roadmaps...

Empower customers by delivering technical expertise through data analytics solutions. Partner closely with sales and product teams to drive successful evaluations and optimize the use of the Omni plat...

Optimize test engineering processes to ensure high-performance semiconductor products. Collaborate with cross-functional teams to develop and maintain test programs, enhance test coverage, and drive y...

Partner with us to drive growth in the SLED market by owning the technical sales cycle, collaborating with teams, and shaping enterprise solutions. Your expertise will influence strategy and build sca...

Shape the future of supply chain management by analyzing risks, driving proactive communication, and collaborating across teams to enhance operational efficiency and customer satisfaction in a dynamic...

Unlock potential by delivering top-notch technical support, solving complex issues, and collaborating with diverse teams to enhance our cybersecurity products and services, ensuring customer satisfact...

Join a team that's shaping the future of enterprise AI by driving product strategy and execution for a cutting-edge Generative AI platform. Collaborate with cross-functional teams to transform custome...

Transform the future of enterprise AI by leading product strategy and development for a cutting-edge Generative AI platform. Collaborate with cross-functional teams to deliver impactful solutions that...