Support Escalation Engineer Jobs in San Jose, CA

Play a key role in bridging product and developers, tackling complex issues while enhancing customer experience. Engage in thorough investigations, maintain clear communication, and contribute to prod...

Champion customer satisfaction by delivering expert technical support, collaborating with teams, and managing product escalations. Drive customer experience initiatives and create effective communicat...

Empower customer success by analyzing usage data and supporting enterprise accounts. Own the post-sales relationship while proactively addressing technical challenges and ensuring customer satisfactio...

Lead the charge in solving complex customer challenges through end-to-end issue ownership, bridging the gap between engineering and real-world applications to enhance product quality and reliability...

Drive technical support and engineered solutions, enhancing customer satisfaction with PWT products. Collaborate with partners and consulting engineers to ensure safety and compliance while meeting di...

Join a team that's redefining cybersecurity by driving pre-sales engagement, presenting innovative solutions, and building lasting customer relationships to solve complex security challenges across di...

Take ownership of customer success by leading technical implementations, fostering relationships with engineering teams, and driving product value through feedback. Contribute insights that shape our...

Unlock potential by providing advanced technical support for enterprise customers, managing critical FortiSIEM cases through troubleshooting, log analysis, and live support in a dynamic, collaborative...

Collaborate to architect and develop critical BIOS, BSP, and Diagnostics for cutting-edge networking products. Leverage your extensive experience in firmware and driver development to innovate within...

Drive innovation by developing software for diagnostic and BSP solutions, ensuring the reliability of network hardware across various platforms, and collaborating with cross-functional teams to solve...

Engage as a trusted advisor, leveraging your technical expertise in mobile SDKs to drive customer success, optimize HERE's location products, and resolve complex issues throughout their lifecycle. You...

Innovate at the intersection of media and technology by providing high-level technical support, troubleshooting multi-service network products, and collaborating closely with customers and teams to en...

Join a team that's paving the way in systems engineering for global communications. Contribute to innovative modeling projects, collaborate with experts, and ensure mission success through meticulous...

Shape the future of public safety by leveraging your technical expertise in sales. Collaborate with diverse teams to provide tailored solutions that enhance emergency communication systems, driving ef...

Lead strategic enterprise solution engagements, guiding digital transformations and shaping deal strategies. Collaborate with executive stakeholders and cross-functional teams to deliver value-driven...

Empower our clients by supporting the sustainment of Oracle Cloud applications. Drive effective migrations and resolve issues in a multitenant environment while collaborating with stakeholders to ensu...

Collaborate with clients to diagnose network issues, provide solutions, and enhance security protocols through technical support and analysis. Utilize engineering expertise for effective troubleshooti...

Contribute to competitive intelligence efforts by analyzing HPE Networking solutions. Collaborate with cross-functional teams to create impactful technical presentations and collateral, while capturin...

Join a team that's dedicated to solving customer technical issues with urgency. Collaborate across teams and manage multiple projects while enhancing our cloud-connected technology offerings for an ou...

Join a team that's dedicated to providing expert technical support on security devices and Cloud deployments. Lead troubleshooting efforts and collaborate with engineering to ensure optimal customer s...

Empower key CX customers by owning relationships from pre-launch to ongoing success. As a Technical Account Manager, resolve complex issues, provide top-notch service, and ensure satisfaction and rete...

Collaborate to drive technical issue resolution and enhance support systems while serving enterprise clients across our AI platform, ensuring seamless communication and operational excellence in a fas...

Lead incident response efforts and manage complex security incidents while mentoring SOC analysts. Enhance forensics capabilities and drive continuous improvement in security operations through effect...

Support complex VMstore product issues as the L3 escalation point, ensuring rapid resolution and strong customer advocacy. Leverage deep technical expertise to collaborate with engineering, maintainin...

Shape the future of technology as a Sr Sales Engineer, leading pre-sales efforts and technical strategies for Azure and Modern Work solutions. Foster relationships and ensure solution integrity across...