The Role

We're looking for a Forward Deployed Engineer to operate at the intersection of engineering, product, and customer operations.

This is not traditional solutions engineering or implementation consulting.

You'll work directly with customers to understand how real operational systems break, then build production-grade software that solves those problems at the root. Half of your job is deeply technical execution across the stack. The other half is embedding with customers, translating operational complexity into scalable product systems.

You will shape both:

• How Claim Health's platform evolves
• How entire product lines are defined and brought to market

Forward Deployed Engineers at Claim Health are builders first. You will write production code, own deployments, design workflows, and create new abstractions that become core parts of the platform.

You'll spend time inside real healthcare operations (intake teams, billing workflows, authorization queues, reconciliation processes) then turn that operational reality into software.

This role is ideal for someone who wants maximum ownership, customer proximity, and the opportunity to define entirely new categories of workflow automation.

What your day will look like
Build Production Systems

• Ship full-stack product capabilities directly into production
• Build workflow orchestration systems, internal tooling, and customer-facing interfaces
• Design resilient systems that coordinate complex operational processes
• Work across frontend, backend, infra, integrations, and AI systems

Embed Directly with Customers

• Work closely with operators, billing teams, executives, and frontline staff
• Observe operational workflows firsthand and identify systemic bottlenecks
• Lead implementations and deployments within large healthcare organizations
• Translate ambiguous customer pain points into scalable product primitives

Shape Product Direction

• Define entirely new product lines from customer insight and operational patterns
• Create abstractions that generalize across fragmented healthcare systems
• Influence roadmap prioritization through direct field exposure
• Partner with engineering and GTM to rapidly iterate on high-leverage workflows

Own Outcomes End-to-End

• Diagnose failures in messy real-world environments
• Build automation that removes operational burden at scale
• Ensure systems are observable, reliable, and correct under real constraints
• Operate with urgency while maintaining high engineering standards

How Claim Health Engineering Works

We believe the best engineers are deeply connected to the problems they solve.

At Claim Health:

• Engineers talk directly to customers
• Product direction emerges from operational reality
• We optimize for speed, ownership, and leverage
• We care deeply about correctness and reliability
• We build systems, not demos
• We prioritize durable abstractions over temporary fixes

There is no strict separation between engineering, product, implementation, or strategy.

The people building the platform are the same people defining how it evolves.

What We're Looking For

We care more about slope, ownership, and systems thinking than specific technologies.

You likely have:

• Strong full-stack engineering fundamentals
• Comfort operating across frontend, backend, infrastructure, and data systems
• Experience working directly with customers or operational stakeholders
• The ability to move fluidly between technical depth and business context

You thrive if you:

• Enjoy ambiguous, high-ownership environments
• Like understanding how real organizations operate
• Can deconstruct operational chaos into software systems
• Care deeply about reliability, edge cases, and product quality
• Prefer solving root problems over patching symptoms
• Want to shape products, not just execute tickets
• Are energized by customer interaction rather than isolated implementation work

Bonus (Not Required)

• Experience with workflow orchestration systems
• Background in AI agents, automation, or integration platforms
• Experience deploying AI-powered systems in production
• Exposure to healthcare, fintech, logistics, or other operationally complex industries
• Experience working in highly customer-embedded engineering roles