Support Escalation Engineer Jobs

The Escalation Engineer is responsible for providing expert technical support to internal CS team and customers on Imprivata products. They focus on assisting with difficult product problems, ensuring...

The Embedded Escalation Engineer is responsible for investigating and resolving support incidents, building solutions and tools, identifying trends, and contributing to product improvements. They work...

As a member of the support team, you will work with industry leading customers in maintaining Illumio’s technology deployments.

Collaborate with cross-functional teams, including engineering, engineering support, product, and operations teams, to resolve customer problems efficiently....

The Escalations Engineer is responsible for resolving highly technical issues and providing a positive customer experience. They will work on networking, security, proxy, web, DLP, and other client-se...

The Senior Performance Support Consultant (Escalations Engineering) role at ServiceNow is a unique opportunity to work with some of the largest customers and tackle their toughest performance and scal...

The Senior Account Escalation Manager at ServiceNow is responsible for managing customer accounts requiring an enhanced level of interaction and personalized service during an account-level escalation...

Act as the primary escalation point for our escalation engineering team for long-running and complex issues.

Investigate customer escalations, lead technical calls with clients, and handle complex issues about customers' issues in your primary product area.

Develop technical knowledge around Datadog's Application Performance Monitoring services.

Build out documentation and knowledge base articles for a variety of technologies in your product area.

Compliance Officer responsible for managing compliance risk matters related to Adyen's customers and prospects in the US and Canada. This role involves performing due diligence assessments, strengthen...

The Material Planning Escalation Lead is responsible for managing inbound supply, resolving shortages, and driving material escalations. They are the voice of the Wilton factory Material planning for...

Head of Global Escalation Management responsible for leading a global team in managing support engagement for strategic customers and driving customer challenges towards resolution...

Along with other engineers, you will be the last line of defense for technical issues and responsible for finding solutions to a wide range of networking and server problems for multiple environments...

The Assistant Nurse Manager Neonatal Escalation Safety Telemetry Program is responsible for assisting with planning, managing, and directing the daily operations of the program, ensuring quality patie...

The Assistant Nurse Manager Neonatal Escalation Safety Telemetry Program is responsible for assisting with planning, managing, and directing the daily operations of the program, ensuring quality patie...

You own, investigate and solve complex customer technical issues and act as a advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices...

The Technical Support Engineer Staff is responsible for providing high-level technical support for critical escalations, identifying product gaps, driving product improvements, and providing technical...

This job involves providing assistance to engineering unit personnel, conducting research, preparing plans, and supporting project management for maintenance and capital projects...

As an Embedded Escalation Engineer you will have opportunity to apply your full range of technical and professional skills in a highly visible role as we work to build a framework that will continue...

The IT Support Engineer is responsible for delivering on-site support and ensuring an exceptional end-user experience. They provide full onsite and remote support, manage IT assets, and participate in...

Lead and oversee critical escalations from initiation to resolution, managing both technical and managerial aspects.

Engineer responsible for architecting, designing, and implementing a next generation as-a-Service platform for Sybase Databases. Also responsible for resolving or escalating production issues and supp...

Experienced Support Engineer role at LightEdge Solutions, involving collaboration with multiple departments and stakeholders across various technical areas. Opportunity to work on cutting-edge technol...