Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$75K - $148K *

The Support Escalation Manager is responsible for managing escalated customer and partner issues, ensuring timely resolution of critical incidents to maintain customer satisfaction. This role involves...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$121K - $219K *

The Senior Support Escalation Manager will act as the primary contact for managing escalated customer and partner issues, ensuring effective resolution and enhancing customer trust. This role involves...

Vancouver, BCIn-Person

1 month ago

  •   5 - 7 years exp.  •   Information Technology

$94K - $183K *

The Senior Support Escalation Manager will act as the primary contact for managing escalated customer and partner issues, focusing on improving customer experiences and resolution times. This role inv...

2 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$90K - $130K *

The Escalation Engineer at Netskope will serve as the primary point of contact for top-class IT administrators, managing escalated support issues and critical incident responses. This role involves co...

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$141K - $203K *

The Technical Support Engineer - Escalation TAC at Juniper Networks is responsible for providing 24x7 deep technical troubleshooting for escalated issues related to Juniper's products. This role invol...

6 days ago

  •   5 - 7 years exp.  •   Technical Services

$141K - $203K *

The Technical Support Engineer - Escalation TAC at Juniper Networks is responsible for providing 24x7 deep technical troubleshooting for escalated issues related to Juniper's products. This role invol...

6 days ago

  •   5 - 7 years exp.  •   Technical Services

$141K - $203K *

The Technical Support Engineer - Escalation TAC at Juniper Networks is responsible for providing 24x7 deep technical troubleshooting for escalated issues related to Juniper's products. This role invol...

6 days ago

  •   5 - 7 years exp.  •   Technical Services

$80K - $120K *

The Senior Account Escalation Manager at ServiceNow is responsible for managing customer accounts that require enhanced interaction and personalized service during escalations. This role involves deve...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $120K *

The Account Escalation Manager at ServiceNow is responsible for managing customer accounts that require enhanced interaction and personalized service during escalations. This role involves establishin...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $120K *

The Manager of Account Escalation Engineering will lead the US AEE team, overseeing technical support for complex customer escalations and ensuring timely resolution of issues. This role requires a bl...

1 week ago

  •   5 - 7 years exp.  •   Technical Services

$80K - $120K *

The Manager of Account Escalation Engineering will lead the US AEE team, overseeing technical support for complex customer escalations and ensuring timely resolution of issues. This role requires a bl...

1 week ago

  •   5 - 7 years exp.  •   Technical Services

$70K - $100K *

The Escalation Engineer serves as the highest tier for support issue escalations, resolving complex technical issues that exceed the expertise of lower-tier support staff. This role involves direct in...

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$80K - $120K *

The Senior Account Escalation Manager at ServiceNow is responsible for managing customer accounts that require enhanced interaction and personalized service during escalations. This role involves esta...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $120K *

The Senior Account Escalation Manager at ServiceNow is responsible for managing customer accounts that require enhanced interaction and personalized service during escalations. This role involves esta...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $130K *

The Customer Engineer Escalation position is responsible for coordinating account support activities for AAI-based accounts, ensuring customer satisfaction through collaboration with sales, applicatio...

1 month ago

  •   5 - 7 years exp.  •   Technical Services

$80K - $120K *

The SME Bug Triage Escalation Support role involves serving as the primary point of contact for triage and test teams, focusing on evaluating and escalating reported issues. The position requires a pr...

1 month ago

  •   5 - 7 years exp.  •   Technical Services

$130K - $180K *

The Senior Escalations Engineer-Mobility will provide 24x7 support for high severity customer escalations related to packet core products across multiple generations of wireless technologies. This rol...

Yesterday

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$80K - $110K *

The Escalation Support Engineer at Draeger is responsible for providing technical support and troubleshooting for Patient Monitoring products. This role involves analyzing system anomalies, developing...

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$121K - $173K *

The Executive Support Engineer at Meta provides exceptional technical and operational support to the executive population, including C-suite and board members. This role involves managing crisis escal...

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$122K - $135K *

The Escalation Engineer at Axonius will serve as a critical point of contact for urgent customer issues, providing rapid response and troubleshooting for performance problems in a large-scale software...

US-AnywhereRemote

5 days ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $150K *

This role involves working closely with clients to deploy, configure, and optimize Cynet’s security solutions while ensuring a seamless customer experience...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$91K - $168K *

The Technical Support Engineer will empower customers to leverage Azure AI technologies by providing expert support for Azure Machine Learning, Azure OpenAI, and Cognitive Services. This role involves...

Vancouver, BCIn-Person

1 month ago

  •   5 - 7 years exp.  •   Technical Services

$66K - $128K *

The Technical Support Engineer will own, troubleshoot, and solve customer technical issues, ensuring a seamless support experience. This role involves collaborating with cross-team resources to resolv...

Toronto, ONIn-Person

1 month ago

  •   Less than 5 years exp.  •   Information Technology

$66K - $135K *

The Technical Support Engineer will own, troubleshoot, and solve customer technical issues, ensuring a seamless support experience. This role involves collaborating with cross-functional teams and pro...

1 month ago

  •   Less than 5 years exp.  •   Technical Services

$83K - $167K *

The Technical Support Engineer will empower customers to leverage Azure AI technologies by providing expert guidance and resolving complex technical issues related to Azure Machine Learning, Azure Ope...

3 weeks ago

  •   5 - 7 years exp.  •   Technical Services

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.