Support Escalation Engineer Jobs in Austin, TX

Drive software solutions by analyzing issues and collaborating with teams to improve CRM products, enhancing performance and user experience while ensuring effective consultation and optimal configura...

Take ownership of escalated technical support issues, collaborating closely with teams to resolve complex customer challenges while mentoring and enhancing the capabilities of Tier 1 and Tier 2 engine...

Unlock potential by designing and implementing AI-driven engineering tools that enhance productivity and quality. Collaborate across teams to streamline processes and build innovative solutions that e...

Empower our engineering team by resolving complex technical escalations and bridging communication gaps between customers and support. You'll take charge of critical issues, driving solutions that enh...

Accelerate progress at a global scale by providing expert remote support for SAP applications. Leverage deep technical knowledge to troubleshoot, enhance client satisfaction, and deliver high-quality...

Transform the reliability of systems by collaborating with application teams to automate operations, optimize infrastructure, and resolve complex issues in a fast-paced environment, ensuring seamless...

Lead the charge in managing critical enterprise account escalations, driving resolution and alignment across cross-functional teams. You'll influence customer experience, advocate for proactive soluti...

Grow your career with a collaborative team dedicated to optimizing customer experience through technical expertise and robust support solutions for enterprise clients, enhancing their use of leading t...

Transform daily operations by providing essential IT support, ensuring optimal functionality of devices and systems, and enhancing user training experience. Engage with multiple projects to align IT r...

Lead the charge in enhancing our enterprise vulnerability management program, ensuring robust security across infrastructures and cloud environments. Partner with teams to drive effective remediation...

Champion customer success by managing relationships, resolving complex issues, and ensuring top-tier service delivery. Drive collaboration across teams to maximize client satisfaction and technology a...

Transform complex service provider networks by designing and implementing cutting-edge routing solutions. Leverage deep expertise in BGP, MPLS, and advanced protocols to optimize performance and scala...

Analyze customer workflows and troubleshoot complex ETL issues while ensuring data accuracy and effectiveness. Collaborate with teams to implement SQL solutions and provide support to enhance user exp...

Drive growth by owning the sales cycle for mid-market accounts, leveraging your expertise in consultative selling and the MEDDIC framework to tackle complex manufacturing challenges and deliver impact...

Drive exceptional customer experiences by troubleshooting complex technical issues, collaborating cross-functionally, and advocating for customer needs in a fast-paced, SLA-driven environment, while e...

Join a dynamic team to build and optimize Azure-based infrastructures for innovative PaaS and SaaS solutions, enhancing platform efficiency and service reliability in a fast-paced environment...

Deliver high-quality technical support for complex systems, ensuring timely resolutions and efficient troubleshooting in collaboration with engineering teams while adhering to SLAs and promoting custo...

Empower our customers and enhance their experience by troubleshooting complex issues, driving product feedback, and collaborating with cross-functional teams to ensure world-class support in a dynamic...

Champion enterprise solutions by owning customer relationships, solving complex technical issues, and leveraging AI tools to enhance support outcomes. Shape the future of customer experience with inno...

Optimize customer experiences by resolving complex technical issues and collaborating across teams. Serve as a vital link between customers and product development, ensuring swift resolutions while en...

Unlock potential by leading Level 2-3 technical support, mentoring junior engineers, and collaborating with cross-functional teams to resolve complex issues. Drive product enhancements and contribute...

Lead the charge in shaping enterprise solutions by bridging technical strategy with sales success, mentoring teams, and driving best practices across complex integrations for large-scale customers...

Shape customer success through innovative cloud solutions, ensuring seamless integration and enhancing performance, security, and scalability while building trustful relationships and managing multipl...

Champion the evolution of AI-augmented enterprise support by leading strategic account initiatives, resolving complex technical issues, and building strong customer relationships to enhance impact acr...

Champion Zero Trust Cloud advancements by facilitating strategic customer engagements, influencing product innovation, and ensuring optimal security solutions across hybrid environments while collabor...