Support Escalation Engineer Jobs in New York, NY

Drive software solutions by analyzing issues and collaborating with teams to improve CRM products, enhancing performance and user experience while ensuring effective consultation and optimal configura...

Take ownership of escalated technical support issues, collaborating closely with teams to resolve complex customer challenges while mentoring and enhancing the capabilities of Tier 1 and Tier 2 engine...

Unlock potential by designing and implementing AI-driven engineering tools that enhance productivity and quality. Collaborate across teams to streamline processes and build innovative solutions that e...

Empower our engineering team by resolving complex technical escalations and bridging communication gaps between customers and support. You'll take charge of critical issues, driving solutions that enh...

Accelerate progress at a global scale by providing expert remote support for SAP applications. Leverage deep technical knowledge to troubleshoot, enhance client satisfaction, and deliver high-quality...

Champion our enterprise account escalations, guiding complex customer crises from risk assessment to resolution. Drive cross-functional collaboration, analyze incident trends, and enhance customer exp...

Grow your career with a collaborative team dedicated to optimizing customer experience through technical expertise and robust support solutions for enterprise clients, enhancing their use of leading t...

Transform daily operations by providing essential IT support, ensuring optimal functionality of devices and systems, and enhancing user training experience. Engage with multiple projects to align IT r...

Unlock potential by delivering exceptional technical support for clients, troubleshooting complex issues, and ensuring timely resolutions. Collaborate with teams to enhance platform performance and dr...

Lead the charge in enhancing our enterprise vulnerability management program, ensuring robust security across infrastructures and cloud environments. Partner with teams to drive effective remediation...

Champion customer success by managing relationships, resolving complex issues, and ensuring top-tier service delivery. Drive collaboration across teams to maximize client satisfaction and technology a...

Join a pioneering team to drive customer success in cloud computing by delivering exceptional technical support. Utilize your expertise to troubleshoot issues and collaborate across teams, ensuring ou...

Unlock potential by providing expert technical support for complex product issues and driving customer satisfaction through effective solutions in a dynamic, collaborative environment...

Transform complex service provider networks by designing and implementing cutting-edge routing solutions. Leverage deep expertise in BGP, MPLS, and advanced protocols to optimize performance and scala...

Join a team that's committed to enhancing customer experience by delivering expert-level technical support. Leverage your problem-solving skills in a fast-paced environment while collaborating with cr...

Deliver high-quality technical support for complex systems, ensuring timely resolutions and efficient troubleshooting in collaboration with engineering teams while adhering to SLAs and promoting custo...

Transform customer experiences by providing essential 2nd-line support for core trade processing applications. Collaborate globally to ensure system reliability and enhance application health in a dyn...

Empower our customers and enhance their experience by troubleshooting complex issues, driving product feedback, and collaborating with cross-functional teams to ensure world-class support in a dynamic...

Deliver exceptional deskside support by diagnosing and resolving end-user issues, ensuring smooth operations of hardware and software in a client environment while documenting all solutions effectivel...

Champion enterprise solutions by owning customer relationships, solving complex technical issues, and leveraging AI tools to enhance support outcomes. Shape the future of customer experience with inno...

Drive transformative enterprise solutions by leading B2B SaaS sales cycles, engaging with IT and Security leaders, and shaping innovative AI automation strategies to achieve measurable business impact...

Lead the charge in transforming enterprise workflows through AI automation. Own complex sales cycles across multiple regions, collaborating with executives and product teams to drive measurable result...

Optimize customer experiences by resolving complex technical issues and collaborating across teams. Serve as a vital link between customers and product development, ensuring swift resolutions while en...

Transform customer experiences as you provide comprehensive application support. Engage with enterprise clients and troubleshoot complex technical issues while collaborating cross-functionally to ensu...

Champion the evolution of AI-augmented enterprise support by leading strategic account initiatives, resolving complex technical issues, and building strong customer relationships to enhance impact acr...