Desktop Support Manager Jobs

Explore Desktop Support Manager jobs on Ladders, where you can find vetted professional opportunities paying $100,000 or more. Desktop Support Managers lead the teams and services that help employees use workplace technology effectively, reliably, and securely. Browse openings across industries and discover roles aligned with your leadership experience and career goals.

What Does a Desktop Support Manager Do?

Desktop Support Managers oversee day-to-day technical support and the people, processes, and systems behind it. They guide support teams, manage escalations, set service expectations, and work with other IT groups to resolve recurring issues. Depending on the organization, the role may also cover endpoint deployment, asset management, software support, service desk operations, and support for onsite, remote, or hybrid employees.

Skills and Qualifications Employers Seek

Employers often look for a combination of technical knowledge and people-management ability. Relevant strengths may include IT service management, incident and problem management, Windows and macOS environments, endpoint management, identity and access support, and familiarity with ticketing and remote-support tools. Communication, coaching, prioritization, vendor coordination, and the ability to use service metrics to improve outcomes are also valuable.

Career Paths and Opportunities

Desktop Support Managers can advance into senior IT operations, end-user computing, service delivery, infrastructure, or workplace technology leadership. Some roles focus on managing a regional support organization, while others oversee enterprise-wide endpoint services or help modernize employee technology. Compare responsibilities, team scope, and compensation details to find an opportunity that fits your experience.

Find Desktop Support Manager Jobs on Ladders

Use Ladders to explore vetted professional job opportunities with salaries of $100,000 or more. Review Desktop Support Manager listings, assess the qualifications and leadership scope, and find roles where you can improve support operations and the employee technology experience.

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$115K - $125K *

Help us ensure secure and efficient operations as a Systems Administrator, providing expert technical support, managing desktop systems, and leading complex troubleshooting efforts for our intelligenc...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$73K - $95K *

Empower our global teams by delivering exceptional desktop support and technical expertise. Diagnose and resolve hardware and software issues while managing requests and collaborating cross-functional...

3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$90K - $110K *

Shape the future of corporate live events by leading display technology initiatives. Oversee design, technical direction, and team development for LED and projection systems, ensuring excellence acros...

1 week ago

  •   5 - 7 years exp.  •   Media

$68K - $109K *

Support our IT operations by providing technical assistance and life cycle management for computer systems. Collaborate with teams to ensure system functionality, security, and performance while adher...

2 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$110K - $130K *

Join a team that's dedicated to enhancing technology services for our university community. Oversee Desktop Support and Student Technology Centers, ensuring exceptional service and operational excelle...

3 days ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$100K - $120K *

Transform your career by leading technical support initiatives, driving project success, and collaborating across teams to enhance user experience and operational efficiency in a dynamic IT environmen...

3 days ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$80K - $95K *

Unlock your potential by leading a dynamic Service Desk team, driving performance, and enhancing service quality through data-driven insights and effective coaching. Collaborate with technical teams t...

5 days ago

  •   5 - 7 years exp.  •   Information Technology

$83K - $127K *

Transform the service desk function by leading a dynamic team, optimizing technology support, and driving continuous improvement initiatives to enhance member experience across multiple locations...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$83K - $127K *

Lead the charge in optimizing service desk operations, enhancing team member experience and technology support across global locations. Drive automation and continuous improvement initiatives while de...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$83K - $127K *

Lead the charge in enhancing service desk operations, focusing on team development, strategy, and automation while ensuring a high-quality technology support experience for team members across various...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$83K - $127K *

Drive a service desk transformation by leading operations and enhancing the team member experience through strategic AI integration, performance management, and development across multiple locations f...

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$83K - $127K *

Unlock your leadership potential by guiding a global service desk team, enhancing technology support strategies, and driving continuous improvements through automation and data insights for an excepti...

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$83K - $127K *

Lead the charge in optimizing service desk operations, technology lifecycle, and team experience. Foster cross-functional collaboration while leveraging AI and automation to enhance service quality an...

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $120K *

Unlock potential by leading service delivery and managing changes for client accounts. Drive performance and team engagement, ensuring excellence in operations and customer satisfaction while supporti...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Lead and develop the IT Support team to enhance service delivery, oversee operations, and implement improvements while fostering a culture of collaboration and customer service excellence...

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$85K - $156K *

Transform mobile device management by designing and implementing solutions that enhance security and efficiency. Collaborate with cross-functional teams to drive innovation and ensure seamless user ex...

Toronto, ONIn-Person

1 week ago

  •   5 - 7 years exp.  •   Legal & Accounting

$110K - $130K *

Lead a dynamic Service Desk team to enhance IT support operations, drive service excellence, and foster a culture of continuous improvement while managing critical incidents and strategic initiatives...

3 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $128K *

Lead the charge in enhancing IT support operations across multiple entities, ensuring high-quality service delivery and user satisfaction while promoting a cohesive, efficient, and responsive help des...

Reposted 3 days ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$110K - $128K *

Elevate the quality of IT support by leading a dynamic team across multiple businesses. Drive operational excellence, enhance user experience, and foster a culture of accountability in a fast-paced, m...

Reposted 3 days ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$90K - $110K *

Oversee the execution of global IT Asset Disposition services, ensuring operational efficiency and high customer satisfaction. Act as the key link between clients and service providers, driving improv...

Dallas, TXRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $95K *

Join a team that's dedicated to optimizing enterprise VDI environments. You'll manage installations, configurations, and troubleshooting while collaborating with cross-functional teams to ensure seaml...

3 days ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $110K *

Manage day-to-day IT asset disposition service delivery operations, ensuring operational efficiency and customer satisfaction across multiple regions, while driving continuous improvement and effectiv...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$84K - $105K *

Transform the employee experience by delivering exceptional onsite IT support, resolving technical issues, and ensuring seamless operations in a dynamic financial services environment. Engage with sta...

4 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$100K - $120K *

Join a dynamic team as you oversee managed IT services, ensuring client satisfaction and operational excellence. Drive continuous improvement initiatives while acting as the primary liaison between cl...

4 days ago

  •   5 - 7 years exp.  •   Information Technology

$71K - $95K *

Drive operational excellence by leading service delivery, governance, and improvement initiatives while ensuring alignment between stakeholders and service teams for optimal performance...

Reposted 2 days ago

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Desktop Support Manager do?question toggle

    A Desktop Support Manager leads technical support teams and oversees services that help employees use computers, software, and workplace technology. Responsibilities can include escalations, service levels, endpoint support, team development, and coordination with other IT departments.

  • What qualifications are common for Desktop Support Manager jobs?question toggle

    Employers commonly seek experience managing IT support teams, strong troubleshooting and service-delivery knowledge, and familiarity with endpoint environments and support tools. Communication, coaching, incident management, and process-improvement skills are also important. Requirements vary by employer.

  • What skills help Desktop Support Managers succeed?question toggle

    Useful skills include team leadership, customer service, prioritization, incident and problem management, endpoint support, ticketing systems, and clear communication. The ability to evaluate service metrics and improve support processes can also be valuable.

  • What career paths can follow a Desktop Support Manager role?question toggle

    Depending on experience and organizational structure, professionals may move into senior IT operations, end-user computing, service delivery, infrastructure, or workplace technology leadership.

  • Where can I find Desktop Support Manager jobs paying $100,000 or more?question toggle

    Ladders features vetted professional opportunities paying $100,000 or more. Browse its Desktop Support Manager listings to review available roles, responsibilities, and qualifications.