Support Escalation Engineer Remote Jobs

Drive customer satisfaction as an Escalation Manager, overseeing technical support for high-value accounts. Collaborate with teams to resolve issues, advocate for clients, and enhance service delivery...

Shape the future of cybersecurity by leading incident response efforts, monitoring systems, and enhancing security protocols. Collaborate with a global team to protect customer environments and drive...

Champion seamless coordination between external Knowledge Center and internal resolver groups, while tracking escalations to ensure timely resolutions. Analyze complex incidents, reduce future escalat...

Elevate your career by developing and supporting NCR Atleos financial software solutions for ATMs. Collaborate with teams to deliver complex solutions, ensuring quality and performance while providing...

Champion the technical side of sales by delivering tailored demos, managing RFPs, and collaborating on complex deals. Immerse yourself in the sales cycle, ensuring prospects see the value of our solut...

Transform complex cloud and data center solutions by leading implementations, ensuring technical readiness, and delivering exceptional customer support throughout the project lifecycle. Drive innovati...

Join a top-tier Sales Engineering team to drive complex cybersecurity solutions. Partner with key stakeholders, leverage your expertise in AI-driven security, and cultivate relationships to redefine e...

Advance your career by supporting cloud operations in a dynamic team. You'll manage requests, coordinate changes, and document processes, ensuring smooth communication and operational efficiency in a...

Unlock your potential as a Solutions Engineer, guiding sales teams with expert network security advice, conducting training sessions, and supporting customer needs while driving professional services...

Join a team that's dedicated to providing exceptional post-sales technical support for federal clients. You'll troubleshoot complex systems, collaborate with engineering teams, and ensure seamless ope...

Elevate your career by leading software security governance initiatives. Drive transformation of security requirements into actionable workflows while collaborating with cross-functional teams to enha...

Elevate our sales engineering efforts by driving business opportunities across LATAM and the Eastern US. Collaborate with sales partners to maximize customer value and deliver compelling product demon...

Lead customer escalations by managing complex technical issues, ensuring timely resolutions, and fostering strong relationships with stakeholders. Drive continuous improvement initiatives while mainta...

Join the charge in supporting our enterprise IT environment by managing user identities, deploying applications, and troubleshooting complex issues across hybrid infrastructures. Leverage your experti...

Partner with us to drive growth in the SLED market by owning the technical sales cycle, collaborating with teams, and shaping enterprise solutions. Your expertise will influence strategy and build sca...

Drive the expansion into the SLED market by owning the technical sales cycle, collaborating with teams to influence strategy, and building scalable processes that enhance public sector engagement and...

Optimize support processes and lead technical resolutions, mentoring junior team members while collaborating with engineering. Elevate customer experiences by addressing complex issues and enhancing t...

Lead the technical health of a claims platform by enhancing applications, ensuring system stability, and bridging engineering with business needs. This hybrid role combines hands-on development with s...

Elevate your career by leading strategic customer relationships in data security. Drive enterprise-wide programs, influence executive stakeholders, and ensure value realization through effective gover...

Unlock potential by delivering top-notch technical support, solving complex issues, and collaborating with diverse teams to enhance our cybersecurity products and services, ensuring customer satisfact...

Engage with customers to drive adoption and value realization of solutions, managing relationships and risks while supporting highly regulated environments. Collaborate with technical stakeholders to...

Drive innovation by designing and developing scalable backend services, collaborating closely with engineering teams to enhance platform performance and reliability while mentoring junior developers a...

Engage with strategic customers to deploy and enhance SRE Agent capabilities, driving adoption and value through hands-on integration and development of AI-assisted incident management solutions...

Transform the future of cloud security by delivering tailored technical solutions, guiding customers through evaluations, and ensuring their needs are met with innovative product configurations and pr...

Champion the reliability and performance of critical systems, driving architecture evolution and incident response. Collaborate with a skilled team across AWS and Azure, ensuring security and scalabil...