Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
Enterprise Technical Support Engineer
$90K - $120K *
Champion technical excellence by supporting enterprise customers with API integrations and custom solutions, ensuring optimal performance and a high-quality support experience in a collaborative globa...
4 days ago
Sr. Engineer II, EPICS, NG-SIEM (Hybrid)
$160K - $250K *
Join a dynamic team to optimize the reliability and scalability of a large-scale security platform, ensuring observability and automated response across complex pipelines while driving systemic improv...
2 days ago
$205K - $266K *
Unlock your potential as a Solutions Engineer, driving innovation with Tier 1 Service Providers. Leverage your expertise to guide partners through complex technology landscapes, delivering impactful C...
3 days ago
$205K - $266K *
Advance your career by engaging with Tier 1 Service Providers to deliver innovative Cisco solutions that address complex challenges and drive successful outcomes. Leverage relationships and expertise...
3 days ago
Senior Technical Account Manager
$100K - $130K *
Engage with enterprise-level clients to drive satisfaction and support. Leverage technical expertise to address customer needs, deliver impactful solutions, and identify growth opportunities throughou...
3 weeks ago
$87K - $115K *
Join a team that's redefining cybersecurity by driving pre-sales engagement, presenting innovative solutions, and building lasting customer relationships to solve complex security challenges across di...
2 weeks ago
$148K - $306K *
Engage with cross-functional teams to optimize systems engineering practices, translating client needs into impactful designs. Drive performance and risk management while ensuring system compliance th...
3 weeks ago
$75K - $95K *
Engage as a Field Support Engineer to ensure operational success of autonomous systems by troubleshooting, diagnosing issues, and enabling customer missions, acting as a vital link between software an...
2 weeks ago
$90K - $130K *
Transform complex technical challenges into seamless solutions for enterprise clients. Lead impactful support initiatives, drive product insights, and collaborate with cross-functional teams to enhanc...
1 week ago
Senior Product Support Professional
$101K - $133K *
Drive technical excellence in RAN solutions by providing expert support and fostering collaboration across teams to enhance customer experiences and improve product performance. Engage in fault isolat...
3 days ago
Enterprise Support Network & Security Architect - Senior
$120K - $150K *
Champion secure enterprise network and security architectures to enhance operations, ensuring they meet compliance standards while guiding engineers and driving modernization initiatives across comple...
1 week ago
Technical Customer Success Engineer
$90K - $130K *
Take ownership of customer success by leading technical implementations, fostering relationships with engineering teams, and driving product value through feedback. Contribute insights that shape our...
5 days ago
$111K - $221K *
Join a team that's dedicated to driving analytics initiatives, leveraging your expertise to analyze large datasets and streamline Azure DevOps processes while collaborating with cross-functional teams...
3 weeks ago
$112K - $141K *
Elevate cloud infrastructure reliability by managing AWS services for PLM applications. Ensure functionality and security while collaborating with teams on performance, automation, and innovative clou...
Reposted today
Senior Cloud Security Engineer
$87K - $108K *
Empower our cloud integrity by designing and securing architectures in Azure and SaaS applications. Collaborate with teams to ensure compliance, enhance security capabilities, and respond to incidents...
Reposted 3 days ago
$75K - $95K *
Join a dynamic team as a Tier 3 Support Engineer, offering advanced technical solutions for complex IT issues and major outages. Engage in root cause analysis and improvement projects while collaborat...
Reposted 5 days ago
$75K - $95K *
Help us accelerate progress by providing advanced technical support for critical IT incidents and improvements. Collaborate across teams, conduct root cause analyses, and guide junior staff to enhance...
Reposted 5 days ago
Systems Engineer 4 (AWF - 056)
$100K - $130K *
Join a team that's driving innovative systems engineering solutions. Collaborate across multiple organizations to enhance agile practices and ensure robust project execution while managing diverse sta...
2 weeks ago
Staff Technical Support Engineer (FortiSIEM)
$110K - $134K *
Unlock potential by providing advanced technical support for enterprise customers, managing critical FortiSIEM cases through troubleshooting, log analysis, and live support in a dynamic, collaborative...
3 days ago
$122K - $253K *
Transform systems engineering frameworks across all life cycle phases by executing comprehensive analyses and providing solutions. Engage collaboratively with stakeholders to ensure technical integrit...
1 week ago
$90K - $120K *
Unlock potential by supporting system integration and design tasks with collaborative teams, validating systems, and ensuring seamless data flows across SIGINT systems and components...
Reposted today
$90K - $120K *
Empower collaboration and innovation by supporting systems integration tasks, engaging with counterparts, and ensuring seamless dataflows within complex projects. Drive operational excellence in a dyn...
Reposted 4 days ago
$90K - $120K *
Take ownership of complex projects to design and integrate custom automated solutions, applying mechanical engineering expertise and project management skills to meet unique customer requirements and...
3 weeks ago
System Engineer L2 - TS/SCI with Poly required
$90K - $120K *
Explore cutting-edge RF systems engineering and EMI testing to support mission-critical government projects. Collaborate with teams to enhance system performance and ensure compliance in secure enviro...
1 week ago
$100K - $130K *
Elevate mission-critical support as the Senior Tier-3 Analyst, tackling complex incidents within the War Data Platform's AI initiatives. Build technical capabilities across teams while ensuring operat...
3 weeks ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.