Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$95K - $115K *

Manage and optimize on-premises and cloud infrastructure while enhancing automation through Infrastructure-as-Code, ensuring seamless operation and recovery solutions for critical business systems...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$108K - $130K *

Transform your career with a dynamic systems engineering role that requires extensive experience in leading projects, stakeholder engagement, and technical expertise to deliver innovative solutions an...

1 week ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$147K - $237K *

Elevate customer experience and product stability by leading cross-functional teams. Drive technical escalations, influence designs, and enhance product supportability for robust cloud solutions, ensu...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$147K - $237K *

Champion customer success by driving product design and enhancements, ensuring seamless engagement between engineering and support. Influence key decisions, streamline onboarding, and elevate problem...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$147K - $237K *

Join a team that's pivotal in shaping product stability and maturity. As a Principal Escalation Engineer, you'll leverage cross-functional leadership to enhance design, influence solutions, and elevat...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Accelerate your career by owning complete AI solutions from concept to production. You’ll tackle complex challenges across industries, collaborate closely with clients, and drive innovation in real-wo...

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$60K - $180K *

Deliver top-notch systems engineering solutions while optimizing client infrastructure, ensuring robust performance and uptime. Collaborate cross-functionally to enhance operational capabilities and m...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $145K *

Explore the world of systems engineering by leveraging your extensive experience to design and develop innovative solutions within a challenging environment, collaborating with diverse teams to enhanc...

2 weeks ago

  •   15+ years exp.  •   Aerospace & Defense

$80K - $95K *

Lead a dynamic team of Application Support Engineers, oversee operations, and enhance service quality through effective management and collaboration to resolve technical issues for customers efficient...

Reposted yesterday

  •   Less than 5 years exp.  •   Technical Services

$80K - $95K *

Provide exceptional software support and development expertise, empowering customers across diverse markets to succeed with our embedded solutions and platforms through effective coding and troublesho...

2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$97K - $131K *

Partner with us to deliver exceptional support as you leverage your technical expertise to enhance customer satisfaction and resolve complex issues, driving success for key government projects in a dy...

2 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$197K - $218K *

Support engineering activities throughout the system lifecycle by defining requirements, conducting system design, and ensuring solutions meet technical objectives and operational needs across diverse...

3 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$197K - $218K *

Join a team that's dedicated to executing systems engineering throughout the lifecycle. Collaborate with diverse stakeholders to align solutions with operational goals and elevate technical architectu...

3 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$141K - $176K *

Engage as a strategic leader, transforming escalation management into a proactive force for excellence and customer satisfaction, mentoring your team to elevate their analytical capabilities while dri...

US-AnywhereRemote

Yesterday

  •   8 - 10 years exp.  •   Enterprise Technology

$84K - $107K *

Drive technical excellence by managing and optimizing enterprise SaaS platforms, focusing on configuration, automation, integrations, security, and governance to enhance operational efficiency and sup...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$190K - $220K *

Lead the charge in strengthening national security through supply chain risk management, analyzing technology vendors, and mitigating risks to critical infrastructure while collaborating across govern...

3 weeks ago

  •   11 - 15 years exp.  •   Aerospace & Defense

$80K - $95K *

Transform operational success by leading a dynamic team to enhance customer satisfaction and achieve business objectives, ensuring effective communication with all stakeholders within a fast-paced env...

2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$105K - $243K *

Engage as a Senior Customer Success Manager, driving customer satisfaction and cloud adoption. Collaborate with clients to ensure their success and facilitate a seamless experience while fostering lon...

4 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$105K - $243K *

Champion the success of customers by ensuring effective onboarding, adoption, and utilization of HPE's SSE Atmos solutions, while building strong relationships and driving revenue growth through strat...

4 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $120K *

Unlock potential by leveraging your system engineering and administration skills to enhance security compliance and manage networking devices effectively while addressing dynamic challenges in a colla...

2 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$95K - $115K *

Join our dynamic team to champion system engineering and administration, focusing on security compliance and networking. Collaborate on cutting-edge technologies while ensuring robust network security...

2 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$123K - $175K *

Lead the charge in complex incident response activities, coordinating teams and enhancing security posture through advanced threat hunting, forensics, and recovery strategies, while mentoring junior e...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $120K *

Support and elevate customer experience by resolving technical product inquiries, automating workflows, and collaborating with cross-functional teams. Utilize technical expertise to enhance support st...

3 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$198K - $233K *

Join a team that's transforming the IoT landscape. As a Sales Engineer, you'll leverage innovative technology to improve supply chains and customer operations while driving digital transformation for...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$100K - $120K *

Unlock potential by leading Scrum initiatives in managing AWS database solutions, ensuring optimal readiness reporting for defense operations through enhanced automation, testing, and collaboration wi...

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.