Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
Systems Engineer, Infrastructure
$95K - $115K *
Manage and optimize on-premises and cloud infrastructure while enhancing automation through Infrastructure-as-Code, ensuring seamless operation and recovery solutions for critical business systems...
3 weeks ago
Systems Engineer 4 (AWF - 086)
$108K - $130K *
Transform your career with a dynamic systems engineering role that requires extensive experience in leading projects, stakeholder engagement, and technical expertise to deliver innovative solutions an...
1 week ago
Principal Software Escalation Engineer
$147K - $237K *
Elevate customer experience and product stability by leading cross-functional teams. Drive technical escalations, influence designs, and enhance product supportability for robust cloud solutions, ensu...
1 week ago
Principal Software Escalation Engineer
$147K - $237K *
Champion customer success by driving product design and enhancements, ensuring seamless engagement between engineering and support. Influence key decisions, streamline onboarding, and elevate problem...
1 week ago
Principal Software Escalation Engineer
$147K - $237K *
Join a team that's pivotal in shaping product stability and maturity. As a Principal Escalation Engineer, you'll leverage cross-functional leadership to enhance design, influence solutions, and elevat...
1 week ago
Associate Forward Deployed Engineer
$110K - $130K *
Accelerate your career by owning complete AI solutions from concept to production. You’ll tackle complex challenges across industries, collaborate closely with clients, and drive innovation in real-wo...
3 weeks ago
$60K - $180K *
Deliver top-notch systems engineering solutions while optimizing client infrastructure, ensuring robust performance and uptime. Collaborate cross-functionally to enhance operational capabilities and m...
1 week ago
Systems Engineer 5 (AWF - 076)
$120K - $145K *
Explore the world of systems engineering by leveraging your extensive experience to design and develop innovative solutions within a challenging environment, collaborating with diverse teams to enhanc...
2 weeks ago
$80K - $95K *
Lead a dynamic team of Application Support Engineers, oversee operations, and enhance service quality through effective management and collaboration to resolve technical issues for customers efficient...
Reposted yesterday
Software Support Engineer - Technical Services
$80K - $95K *
Provide exceptional software support and development expertise, empowering customers across diverse markets to succeed with our embedded solutions and platforms through effective coding and troublesho...
2 weeks ago
Designated Support Engineer - Premium Support
$97K - $131K *
Partner with us to deliver exceptional support as you leverage your technical expertise to enhance customer satisfaction and resolve complex issues, driving success for key government projects in a dy...
2 weeks ago
$197K - $218K *
Support engineering activities throughout the system lifecycle by defining requirements, conducting system design, and ensuring solutions meet technical objectives and operational needs across diverse...
3 weeks ago
$197K - $218K *
Join a team that's dedicated to executing systems engineering throughout the lifecycle. Collaborate with diverse stakeholders to align solutions with operational goals and elevate technical architectu...
3 weeks ago
Senior Manager, Escalation Management
$141K - $176K *
Engage as a strategic leader, transforming escalation management into a proactive force for excellence and customer satisfaction, mentoring your team to elevate their analytical capabilities while dri...
Yesterday
Enterprise Collaboration & Support Engineer (ITSM)
$84K - $107K *
Drive technical excellence by managing and optimizing enterprise SaaS platforms, focusing on configuration, automation, integrations, security, and governance to enhance operational efficiency and sup...
1 week ago
$190K - $220K *
Lead the charge in strengthening national security through supply chain risk management, analyzing technology vendors, and mitigating risks to critical infrastructure while collaborating across govern...
3 weeks ago
Sr Team Leader Technical - ESP
$80K - $95K *
Transform operational success by leading a dynamic team to enhance customer satisfaction and achieve business objectives, ensuring effective communication with all stakeholders within a fast-paced env...
2 weeks ago
Senior Customer Success Manager SSE - HPE Networking
$105K - $243K *
Engage as a Senior Customer Success Manager, driving customer satisfaction and cloud adoption. Collaborate with clients to ensure their success and facilitate a seamless experience while fostering lon...
4 days ago
Senior Customer Success Manager SSE - HPE Networking
$105K - $243K *
Champion the success of customers by ensuring effective onboarding, adoption, and utilization of HPE's SSE Atmos solutions, while building strong relationships and driving revenue growth through strat...
4 days ago
Systems Engineer 3 (QKS - 083)
$100K - $120K *
Unlock potential by leveraging your system engineering and administration skills to enhance security compliance and manage networking devices effectively while addressing dynamic challenges in a colla...
2 weeks ago
Systems Engineer 3 (QKS - 083)
$95K - $115K *
Join our dynamic team to champion system engineering and administration, focusing on security compliance and networking. Collaborate on cutting-edge technologies while ensuring robust network security...
2 weeks ago
Senior Incident Response Engineer
$123K - $175K *
Lead the charge in complex incident response activities, coordinating teams and enhancing security posture through advanced threat hunting, forensics, and recovery strategies, while mentoring junior e...
2 weeks ago
$100K - $120K *
Support and elevate customer experience by resolving technical product inquiries, automating workflows, and collaborating with cross-functional teams. Utilize technical expertise to enhance support st...
3 weeks ago
Enterprise Sales Engineer - Public Sector - East
$198K - $233K *
Join a team that's transforming the IoT landscape. As a Sales Engineer, you'll leverage innovative technology to improve supply chains and customer operations while driving digital transformation for...
1 week ago
$100K - $120K *
Unlock potential by leading Scrum initiatives in managing AWS database solutions, ensuring optimal readiness reporting for defense operations through enhanced automation, testing, and collaboration wi...
2 weeks ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.