Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$90K - $120K *

Champion technical excellence by supporting enterprise customers with API integrations and custom solutions, ensuring optimal performance and a high-quality support experience in a collaborative globa...

US-AnywhereRemote

4 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$160K - $250K *

Join a dynamic team to optimize the reliability and scalability of a large-scale security platform, ensuring observability and automated response across complex pipelines while driving systemic improv...

2 days ago

  •   8 - 10 years exp.  •   Information Technology

$205K - $266K *

Unlock your potential as a Solutions Engineer, driving innovation with Tier 1 Service Providers. Leverage your expertise to guide partners through complex technology landscapes, delivering impactful C...

3 days ago

  •   Less than 5 years exp.  •   Information Technology

$205K - $266K *

Advance your career by engaging with Tier 1 Service Providers to deliver innovative Cisco solutions that address complex challenges and drive successful outcomes. Leverage relationships and expertise...

3 days ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$100K - $130K *

Engage with enterprise-level clients to drive satisfaction and support. Leverage technical expertise to address customer needs, deliver impactful solutions, and identify growth opportunities throughou...

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$87K - $115K *

Join a team that's redefining cybersecurity by driving pre-sales engagement, presenting innovative solutions, and building lasting customer relationships to solve complex security challenges across di...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$148K - $306K *

Engage with cross-functional teams to optimize systems engineering practices, translating client needs into impactful designs. Drive performance and risk management while ensuring system compliance th...

3 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$75K - $95K *

Engage as a Field Support Engineer to ensure operational success of autonomous systems by troubleshooting, diagnosing issues, and enabling customer missions, acting as a vital link between software an...

2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$90K - $130K *

Transform complex technical challenges into seamless solutions for enterprise clients. Lead impactful support initiatives, drive product insights, and collaborate with cross-functional teams to enhanc...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$101K - $133K *

Drive technical excellence in RAN solutions by providing expert support and fostering collaboration across teams to enhance customer experiences and improve product performance. Engage in fault isolat...

Ottawa, ONIn-Person

3 days ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$120K - $150K *

Champion secure enterprise network and security architectures to enhance operations, ensuring they meet compliance standards while guiding engineers and driving modernization initiatives across comple...

1 week ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$90K - $130K *

Take ownership of customer success by leading technical implementations, fostering relationships with engineering teams, and driving product value through feedback. Contribute insights that shape our...

5 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$111K - $221K *

Join a team that's dedicated to driving analytics initiatives, leveraging your expertise to analyze large datasets and streamline Azure DevOps processes while collaborating with cross-functional teams...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$112K - $141K *

Elevate cloud infrastructure reliability by managing AWS services for PLM applications. Ensure functionality and security while collaborating with teams on performance, automation, and innovative clou...

Reposted today

  •   Less than 5 years exp.  •   Information Technology

$87K - $108K *

Empower our cloud integrity by designing and securing architectures in Azure and SaaS applications. Collaborate with teams to ensure compliance, enhance security capabilities, and respond to incidents...

Markham, ONIn-Person

Reposted 3 days ago

  •   Less than 5 years exp.  •   Information Technology

$75K - $95K *

Join a dynamic team as a Tier 3 Support Engineer, offering advanced technical solutions for complex IT issues and major outages. Engage in root cause analysis and improvement projects while collaborat...

Reposted 5 days ago

  •   Less than 5 years exp.  •   Information Technology

$75K - $95K *

Help us accelerate progress by providing advanced technical support for critical IT incidents and improvements. Collaborate across teams, conduct root cause analyses, and guide junior staff to enhance...

Reposted 5 days ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $130K *

Join a team that's driving innovative systems engineering solutions. Collaborate across multiple organizations to enhance agile practices and ensure robust project execution while managing diverse sta...

2 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$110K - $134K *

Unlock potential by providing advanced technical support for enterprise customers, managing critical FortiSIEM cases through troubleshooting, log analysis, and live support in a dynamic, collaborative...

3 days ago

  •   5 - 7 years exp.  •   Technical Services

$122K - $253K *

Transform systems engineering frameworks across all life cycle phases by executing comprehensive analyses and providing solutions. Engage collaboratively with stakeholders to ensure technical integrit...

1 week ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$90K - $120K *

Unlock potential by supporting system integration and design tasks with collaborative teams, validating systems, and ensuring seamless data flows across SIGINT systems and components...

Reposted today

  •   5 - 7 years exp.  •   Aerospace & Defense

$90K - $120K *

Empower collaboration and innovation by supporting systems integration tasks, engaging with counterparts, and ensuring seamless dataflows within complex projects. Drive operational excellence in a dyn...

Reposted 4 days ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$90K - $120K *

Take ownership of complex projects to design and integrate custom automated solutions, applying mechanical engineering expertise and project management skills to meet unique customer requirements and...

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$90K - $120K *

Explore cutting-edge RF systems engineering and EMI testing to support mission-critical government projects. Collaborate with teams to enhance system performance and ensure compliance in secure enviro...

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$100K - $130K *

Elevate mission-critical support as the Senior Tier-3 Analyst, tackling complex incidents within the War Data Platform's AI initiatives. Build technical capabilities across teams while ensuring operat...

3 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.