Support Escalation Engineer Jobs in Durham, NC

Champion seamless coordination between external Knowledge Center and internal resolver groups, while tracking escalations to ensure timely resolutions. Analyze complex incidents, reduce future escalat...

Innovate customer engagement by driving advanced technical sales solutions, leveraging expertise to enhance product integration and support. Collaborate with teams to optimize processes and ensure suc...

Join our team to leverage your technical expertise in pre-sales and support, driving strategic sales initiatives and enhancing customer relationships in a collaborative environment focused on growth a...

Unlock your potential as a Solutions Engineer, guiding sales teams with expert network security advice, conducting training sessions, and supporting customer needs while driving professional services...

Join a team that's dedicated to providing exceptional post-sales technical support for federal clients. You'll troubleshoot complex systems, collaborate with engineering teams, and ensure seamless ope...

Elevate your career by leading software security governance initiatives. Drive transformation of security requirements into actionable workflows while collaborating with cross-functional teams to enha...

Unlock your potential as a Software Engineering Technical Leader, driving software security governance and transformation initiatives. Collaborate with cross-functional teams to enhance security requi...

Transform the testing landscape by leading the development of C++ and Python testing frameworks, enhancing software quality and engineering practices across teams while mentoring engineers and driving...

Elevate our sales engineering efforts by driving business opportunities across LATAM and the Eastern US. Collaborate with sales partners to maximize customer value and deliver compelling product demon...

Optimize support processes and lead technical resolutions, mentoring junior team members while collaborating with engineering. Elevate customer experiences by addressing complex issues and enhancing t...

Unlock potential by delivering top-notch technical support, solving complex issues, and collaborating with diverse teams to enhance our cybersecurity products and services, ensuring customer satisfact...

Engage with customers to drive adoption and value realization of solutions, managing relationships and risks while supporting highly regulated environments. Collaborate with technical stakeholders to...

Drive innovation by designing and developing scalable backend services, collaborating closely with engineering teams to enhance platform performance and reliability while mentoring junior developers a...

Champion the reliability and performance of critical systems, driving architecture evolution and incident response. Collaborate with a skilled team across AWS and Azure, ensuring security and scalabil...

Drive revenue growth by building pipeline and delivering targets across large enterprise accounts. Collaborate with teams to expand relationships and orchestrate complex deals while leveraging machine...

Transform customer experiences as a key technical support leader, resolving complex issues and driving product improvements through collaboration with engineering and support teams. Your expertise wil...

Transform complex computing environments by deploying and troubleshooting high-performance solutions. Collaborate with teams and clients to ensure seamless integration and exceptional service delivery...

Drive operational excellence by supporting managed services infrastructure, ensuring seamless incident response, systems administration, and network troubleshooting while collaborating with internal t...

Lead the charge in building intuitive analytics experiences that empower users to create and utilize searches and dashboards effectively. Collaborate with cross-functional teams to enhance product fea...

Explore technical ownership of security opportunities, driving strategy and engagement. Lead demos and evaluations while mastering endpoint and AI security. Enable partners and enhance the installed b...

Explore exciting challenges in AI evaluation by developing frameworks and custom validators for cutting-edge machine learning applications. Collaborate to enhance the quality and reliability of AI age...

Drive innovation in automation and AI tooling to enhance certification processes. Lead technical workstreams, transforming complex requirements into scalable software solutions while mentoring team me...

Transform software development by integrating AI capabilities and designing cloud-native applications. Collaborate across teams to enhance user experience and streamline processes while ensuring secur...

Drive resolution for complex porting escalations, mentoring specialists and enhancing processes. Engage with high-value customers and partners, ensuring clear communication and effective management of...

Lead enterprise-level architectural initiatives to enhance endpoint technologies, guiding modernization efforts and integrating emerging solutions across multiple divisions while ensuring security and...