Product Support Engineer III

Responsibilities:

• The TRAX Tactical Datalinks Product Support Engineer is expected to be intimately familiar with all aspects of operation and employment of the software and equipment specified under field service contracts.
• Stateside travel is required up to 50% annually (Training, Exercise, and Integration support to end users).
• Expect OCONUS deployment (hostile/ incentive pay in accordance with DoS rates if applicable) annually in intervals of 90 days (work continues as normal when stateside).
• Primary management office is located in Southern Pines, NC.
• Place of duty will be in Southern Pines, NC with 50% travel.
• Candidates hired for this position may be subject to a post offer, pre-hire, pre-deployment medical assessment.
• Lead technical support and troubleshooting for product and system prototypes.
• Manage product installation, testing, and validation processes.
• Identify, diagnose, and resolve complex technical issues and defects.
• Collaborate with engineering teams to develop and implement corrective actions.
• Maintain comprehensive technical documentation and reports.
• Conduct detailed customer needs assessments and provide technical solutions.
• Oversee product demonstrations and training sessions.
• Drive continuous improvement initiatives in product support and troubleshooting.

Qualifications You Must Have:

• Bachelor's degree in a STEM field of study or 8+ years of relative experience
• Full understanding of military operations
• Subject matter expertise in one of three areas: Tactical Data Links; Tactical Radios, or computer networking
• Stateside/International travel is required up to 50% annually (Training, Exercise, and Integration support to end users)
• Expect OCONUS deployment to austere locations (hostile/ incentive pay in accordance with DoS rates) in intervals of 50 days deployed (work continues as normal when stateside).
• An active Secret U.S. Security Clearance is required, TS with SCI eligibility is preferred.
• An active passport or the ability to immediately obtain one.
• Military or military support experience.
• Link 16, VMF, TAK/CoT, or other TDL knowledge.

Qualifications We Prefer:

• Thorough knowledge of tactical datalink hardware is highly desirable such as AFATDS, ADSI, Link 16 terminals
• Direct experience with Multi-TDL networks or tactical datalink communications is highly desirable.
• JID-TC certificates are highly desirable (JT-101, 102, 201, 220, 301, or 310)
• Current Security+ certificate is desirable
• Current Network+ certificate is desirable
• Bachelor's degree in STEM related field.
• Extensive experience with advanced prototype or concept product development.
• Working knowledge of Tactical Datalink systems and/or TRAX experience
• Working knowledge of military operations, any service
• Familiarity with the network and integration of emerging and traditional communications systems, Common Operational Picture systems, and/or Counter UAS sensors.
• Ability to read schematics, use service manuals, follow test procedures, and use logical trouble shooting techniques.
• Background in the Aerospace and Defense Industry, Government, or US Military.
• Leadership experience in the military or civilian organization.
  

Essential Functions:

• Ability to sit and work at a computer for extended periods.
• Hand/finger dexterity for operating computer equipment.
• Ability to lift up to 20 lbs occasionally.
• Capability to work in an office or hybrid environment.
• Occasional travel may be required.

This posting will be open for application for a minimum of 5 days and may be extended based on business needs.

SNC offers annual incentive pay based upon performance that is commensurate with the level of the position.

SNC offers a generous benefit package, including medical, dental, and vision plans, 401(k) with 150% match up to 6%, life insurance, 3 weeks paid time off, tuition reimbursement, and .