Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$146K - $234K *

Champion enterprise identity governance solutions by developing and supporting identity lifecycle management, access controls, and integrations with SaaS and cloud applications, empowering seamless ac...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$93K *

Drive strategic customer relationships, ensuring seamless service delivery and satisfaction through collaboration with FOH services and proactive needs assessment for Federal Occupational Health clien...

4 days ago

  •   Less than 5 years exp.  •   Healthcare

$146K - $234K *

Join a team that's shaping the future of enterprise Identity Governance & Administration by designing and implementing robust Saviynt solutions that automate and enhance identity lifecycle management...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $120K *

Lead impactful multi-site clinical engineering operations, driving strategy, collaboration, and performance across hospitals, focusing on financial and patient outcome improvements...

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Lead the charge in multi-site clinical engineering operations, where your strategic decisions improve performance, optimize resources, and foster leadership across entire hospitals for enhanced patien...

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$100K - $120K *

Lead multi-site clinical engineering operations with P&L accountability. Drive strategic execution to improve performance, compliance, and growth while developing leaders and partnering with executive...

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$100K - $120K *

Elevate clinical operations by leading multi-site engineering teams, driving performance, and enhancing patient outcomes through strategic financial management and robust leadership development...

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$88K - $105K *

Tackle complex challenges in clinical engineering, leading operations across multiple sites with P&L accountability, while building effective teams and driving strategic execution to enhance patient o...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$120K - $135K *

Elevate customer satisfaction by leading a strategic, multi-tiered technical support team. Drive operational excellence and collaborate across departments to enhance support strategies and foster a cu...

Markham, ONIn-Person

2 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$95K - $115K *

Empower your career by joining our global security team, providing technical support and proactive solutions to enhance customer security postures through timely issue resolution and innovative securi...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$150K - $180K *

Lead the design and enforcement of AWS cloud security controls in regulated environments, focusing on policy engineering, governance, and proactive threat modeling to prevent data exfiltration in comp...

5 days ago

  •   8 - 10 years exp.  •   Information Technology

$170K - $180K *

Architect and own end-to-end data systems for analytics. Drive attribute extraction and processing pipelines, ensure data quality, and deliver reliable applications both internally and to customers, l...

5 days ago

  •   5 - 7 years exp.  •   Information Technology

$155K - $165K *

Lead the charge in optimizing technical strategies and customer engagement for eBOS solutions throughout their lifecycle, ensuring seamless deployment and improved operational performance across diver...

4 weeks ago

  •   8 - 10 years exp.  •   Energy & Utilities

$155K - $165K *

Shape the future of solar energy by leading the technical strategy and customer engagement for eBOS solutions, ensuring successful deployments and optimization across all project phases. Collaborate c...

US-AnywhereRemote

4 weeks ago

  •   8 - 10 years exp.  •   Energy & Utilities

$104K - $194K *

Innovate in systems engineering with your expertise in test planning, leading teams to enhance missile systems. Shape critical defense programs through hands-on testing and integration while ensuring...

2 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$124K - $170K *

Join a team that's shaping the future of cybersecurity in healthcare by leading assurance activities, managing risks, and championing compliance throughout the product life cycle while collaborating w...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$85K - $100K *

Join a team that's shaping the future of server technology through innovative product development and integration for cutting-edge Telco Edge solutions and data center infrastructures, driving market...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $115K *

Help us drive innovation as a System Engineer specializing in server products. Lead in developing technical collateral, implementing cutting-edge technologies, and providing expert guidance on benchma...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$85K - $100K *

Transform data center solutions by leading product development for innovative Twinpro/Multi-Node systems. Collaborate across teams, define product strategy, and engage directly with customers to drive...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$84K - $95K *

Drive the technical development of server platforms, ensuring quality and performance throughout the lifecycle. Collaborate with cross-functional teams to deliver top-tier solutions for data center an...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$90K - $110K *

Lead the charge in developing innovative Twinpro/Multi-Node systems for cloud and data center solutions. Collaborate cross-functionally, engage with customers, and shape product strategy to drive grow...

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $120K *

Transform the quality assurance landscape by executing tests, managing defects, and ensuring the successful delivery of ServiceNow platform enhancements in an Agile environment while collaborating acr...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$94K - $176K *

Innovate within a dynamic environment, enhancing security protocols across applications and infrastructure. You'll drive efficiency while mentoring a talented team, implementing cutting-edge security...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$95K - $135K *

Optimize technical support operations by diagnosing and resolving customer issues for DTS hardware and software systems, ensuring high satisfaction and contributing to product improvements through cro...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$96K - $124K *

Empower security operations by monitoring, analyzing, and responding to incidents. Collaborate with global teams to ensure the integrity of regional assets while optimizing security tools and framewor...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.