Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$80K - $120K *

Transform the defense landscape by leveraging your expertise as a Network Engineer. Drive technical programs, enhance CBRN system capabilities, and optimize testing methodologies to ensure operational...

2 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$85K - $110K *

Optimize enterprise systems in support of Army National Guard IT operations. Drive enhancements in automation, design technical solutions, and ensure compliance with cybersecurity standards for an exp...

Today

  •   Less than 5 years exp.  •   Aerospace & Defense

$120K - $180K *

Shape the future of cloud technology by leading high-impact projects for resilient, scalable systems. Collaborate with senior technologists to innovate and enhance our cloud architecture using AI-driv...

Yesterday

  •   5 - 7 years exp.  •   Information Technology

$103K - $181K *

Lead innovative software solutions, mentor team members, and ensure high-performance back-end development for critical defense applications. Collaborate on multi-domain projects supporting national se...

3 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$103K - $181K *

Provide innovative software solutions by leading the development and maintenance of complex systems for high-visibility Navy programs, utilizing cutting-edge technologies and mentoring a collaborative...

3 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$94K - $152K *

Unlock potential by serving as the technical backbone for client loyalty platforms, ensuring stable configurations, data integrity, and robust support. Collaborate across teams to troubleshoot and enh...

US-AnywhereRemote

4 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$80K - $120K *

Discover, engage, and drive the full sales cycle in the behavioral health market. Build strong pipelines, address client pain points with tailored solutions, and collaborate with stakeholders to ensur...

US-AnywhereRemote

4 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$100K - $130K *

Join a team that's revolutionizing network architecture by designing, deploying, and enhancing enterprise-level solutions across diverse infrastructures including cloud, WAN, and LAN environments whil...

Reposted 3 days ago

  •   8 - 10 years exp.  •   Information Technology

$70K - $95K *

Join a team that's dedicated to ensuring client success while managing critical relationships with government and regulatory bodies. You will guide clients towards compliance goals, enhance product ad...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$120K - $180K *

Shape the future of cloud technologies by leading the design and implementation of scalable, low-latency systems. Collaborate with top technologists and drive continuous improvement across teams, fost...

Yesterday

  •   5 - 7 years exp.  •   Information Technology

$100K - $130K *

Drive the enterprise observability strategy, enhancing AIOps capabilities and operational efficiency through analytics and insights. Communicate complex data to leadership, enabling informed decisions...

6 days ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $130K *

Advance your career by leading enterprise observability initiatives, driving strategic adoption of monitoring and AIOps capabilities, and enhancing operational efficiency through data-driven insights...

6 days ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $130K *

Unlock potential by leading enterprise observability strategy and AIOps initiatives. Drive operational excellence and enhance system reliability through strategic insights and analytics, influencing c...

6 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $130K *

Elevate observability maturity across the enterprise by leading strategy and implementation of AIOps capabilities. Influence teams with actionable insights derived from complex data, driving business...

6 days ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $120K *

Lead performance testing initiatives to ensure applications achieve scalability, reliability, and optimal performance. Collaborate across teams to analyze metrics, troubleshoot issues, and drive impro...

Reposted 2 days ago

  •   5 - 7 years exp.  •   Information Technology

$111K - $211K *

Shape the future of multi-cloud solutions by driving complex engineering and automation initiatives. Leverage your expertise in DevOps and infrastructure to mentor others and elevate technical standar...

Reposted 3 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $110K *

Execute advanced business intelligence initiatives, leveraging data to drive insights and strategic decisions. Collaborate with cross-functional teams to enhance data usage and influence organizationa...

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $120K *

Empower your career by managing and optimizing advanced Linux systems, designing automation workflows, enhancing security, and leading critical projects in a dynamic environment focused on innovative...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$150K - $180K *

Build the future of AI-enabled support by defining product strategy and roadmap. Lead high-impact initiatives that enhance customer experience, drive automation, and integrate human expertise for worl...

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$70K - $95K *

Support critical missions by designing and delivering systems engineering solutions. Collaborate with diverse teams to enhance operational efficiency for space systems at the National Reconnaissance O...

4 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$70K - $95K *

Unlock potential by crafting technical documentation that ensures engineering excellence and operational efficiency. Collaborate with experts to produce high-quality deliverables while meeting tight d...

1 month ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$100K - $130K *

Drive advanced incident response and threat detection efforts in a dynamic SOC environment. Engage in proactive threat hunting and operational support to enhance organizational security measures and m...

2 days ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $130K *

Drive your career forward with a dynamic role focused on advanced incident response, threat detection, and cybersecurity. Collaborate in a remote setting to enhance enterprise security and improve ope...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $120K *

Manage and enhance network architectures supporting defense initiatives, focusing on CBRN detection and response. Collaborate with project teams, ensure cybersecurity, and provide technical oversight...

2 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$101K - $140K *

Accelerate client growth by building strong relationships with C-Level executives, ensuring maximum value delivery from services. Drive high-impact sales for large enterprises while managing complex s...

4 weeks ago

  •   5 - 7 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.