Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
Senior IGA Engineer / SaaS Identity Governance & Administration (Saviynt) Engineer
$146K - $234K *
Champion enterprise identity governance solutions by developing and supporting identity lifecycle management, access controls, and integrations with SaaS and cloud applications, empowering seamless ac...
1 week ago
$93K *
Drive strategic customer relationships, ensuring seamless service delivery and satisfaction through collaboration with FOH services and proactive needs assessment for Federal Occupational Health clien...
4 days ago
Senior IGA Engineer / SaaS Identity Governance & Administration (Saviynt) Engineer
$146K - $234K *
Join a team that's shaping the future of enterprise Identity Governance & Administration by designing and implementing robust Saviynt solutions that automate and enhance identity lifecycle management...
1 week ago
Clinical Engineering Senior Site Manager
$100K - $120K *
Lead impactful multi-site clinical engineering operations, driving strategy, collaboration, and performance across hospitals, focusing on financial and patient outcome improvements...
1 week ago
Clinical Engineering Senior Site Manager
$110K - $130K *
Lead the charge in multi-site clinical engineering operations, where your strategic decisions improve performance, optimize resources, and foster leadership across entire hospitals for enhanced patien...
1 week ago
Clinical Engineering Senior Site Manager
$100K - $120K *
Lead multi-site clinical engineering operations with P&L accountability. Drive strategic execution to improve performance, compliance, and growth while developing leaders and partnering with executive...
1 week ago
Clinical Engineering Senior Site Manager
$100K - $120K *
Elevate clinical operations by leading multi-site engineering teams, driving performance, and enhancing patient outcomes through strategic financial management and robust leadership development...
1 week ago
Clinical Engineering Site Manager
$88K - $105K *
Tackle complex challenges in clinical engineering, leading operations across multiple sites with P&L accountability, while building effective teams and driving strategic execution to enhance patient o...
Reposted 3 weeks ago
$120K - $135K *
Elevate customer satisfaction by leading a strategic, multi-tiered technical support team. Drive operational excellence and collaborate across departments to enhance support strategies and foster a cu...
2 weeks ago
CyberSecurity Engineer | Microsoft
$95K - $115K *
Empower your career by joining our global security team, providing technical support and proactive solutions to enhance customer security postures through timely issue resolution and innovative securi...
2 weeks ago
Senior AWS Cloud Security Engineer
$150K - $180K *
Lead the design and enforcement of AWS cloud security controls in regulated environments, focusing on policy engineering, governance, and proactive threat modeling to prevent data exfiltration in comp...
5 days ago
$170K - $180K *
Architect and own end-to-end data systems for analytics. Drive attribute extraction and processing pipelines, ensure data quality, and deliver reliable applications both internally and to customers, l...
5 days ago
Senior Technical Sales Engineer - eBOS
$155K - $165K *
Lead the charge in optimizing technical strategies and customer engagement for eBOS solutions throughout their lifecycle, ensuring seamless deployment and improved operational performance across diver...
4 weeks ago
Senior Technical Sales Engineer - eBOS
$155K - $165K *
Shape the future of solar energy by leading the technical strategy and customer engagement for eBOS solutions, ensuring successful deployments and optimization across all project phases. Collaborate c...
4 weeks ago
$104K - $194K *
Innovate in systems engineering with your expertise in test planning, leading teams to enhance missile systems. Shape critical defense programs through hands-on testing and integration while ensuring...
2 weeks ago
Principal Cybersecurity Assurance Engineer (Remote - United States)
$124K - $170K *
Join a team that's shaping the future of cybersecurity in healthcare by leading assurance activities, managing risks, and championing compliance throughout the product life cycle while collaborating w...
2 weeks ago
$85K - $100K *
Join a team that's shaping the future of server technology through innovative product development and integration for cutting-edge Telco Edge solutions and data center infrastructures, driving market...
2 weeks ago
$100K - $115K *
Help us drive innovation as a System Engineer specializing in server products. Lead in developing technical collateral, implementing cutting-edge technologies, and providing expert guidance on benchma...
2 weeks ago
$85K - $100K *
Transform data center solutions by leading product development for innovative Twinpro/Multi-Node systems. Collaborate across teams, define product strategy, and engage directly with customers to drive...
2 weeks ago
$84K - $95K *
Drive the technical development of server platforms, ensuring quality and performance throughout the lifecycle. Collaborate with cross-functional teams to deliver top-tier solutions for data center an...
2 weeks ago
$90K - $110K *
Lead the charge in developing innovative Twinpro/Multi-Node systems for cloud and data center solutions. Collaborate cross-functionally, engage with customers, and shape product strategy to drive grow...
3 weeks ago
$100K - $120K *
Transform the quality assurance landscape by executing tests, managing defects, and ensuring the successful delivery of ServiceNow platform enhancements in an Agile environment while collaborating acr...
2 weeks ago
$94K - $176K *
Innovate within a dynamic environment, enhancing security protocols across applications and infrastructure. You'll drive efficiency while mentoring a talented team, implementing cutting-edge security...
1 week ago
Technical Support Engineer/Field Applications Engineer
$95K - $135K *
Optimize technical support operations by diagnosing and resolving customer issues for DTS hardware and software systems, ensuring high satisfaction and contributing to product improvements through cro...
Reposted 2 weeks ago
Regional SOC (Security Operations Center) Incident Response Engineer
$96K - $124K *
Empower security operations by monitoring, analyzing, and responding to incidents. Collaborate with global teams to ensure the integrity of regional assets while optimizing security tools and framewor...
1 week ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.