Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
$80K - $120K *
Transform the defense landscape by leveraging your expertise as a Network Engineer. Drive technical programs, enhance CBRN system capabilities, and optimize testing methodologies to ensure operational...
2 weeks ago
$85K - $110K *
Optimize enterprise systems in support of Army National Guard IT operations. Drive enhancements in automation, design technical solutions, and ensure compliance with cybersecurity standards for an exp...
Today
Software Engineer III, Cloud - CTIO (Hybrid)
$120K - $180K *
Shape the future of cloud technology by leading high-impact projects for resilient, scalable systems. Collaborate with senior technologists to innovate and enhance our cloud architecture using AI-driv...
Yesterday
Software Engineer II - TS w/ SCI eligibility
$103K - $181K *
Lead innovative software solutions, mentor team members, and ensure high-performance back-end development for critical defense applications. Collaborate on multi-domain projects supporting national se...
3 weeks ago
Software Engineer II - TS w/ SCI eligibility
$103K - $181K *
Provide innovative software solutions by leading the development and maintenance of complex systems for high-visibility Navy programs, utilizing cutting-edge technologies and mentoring a collaborative...
3 weeks ago
$94K - $152K *
Unlock potential by serving as the technical backbone for client loyalty platforms, ensuring stable configurations, data integrity, and robust support. Collaborate across teams to troubleshoot and enh...
4 weeks ago
$80K - $120K *
Discover, engage, and drive the full sales cycle in the behavioral health market. Build strong pipelines, address client pain points with tailored solutions, and collaborate with stakeholders to ensur...
4 weeks ago
$100K - $130K *
Join a team that's revolutionizing network architecture by designing, deploying, and enhancing enterprise-level solutions across diverse infrastructures including cloud, WAN, and LAN environments whil...
Reposted 3 days ago
Customer Success Manager - Government
$70K - $95K *
Join a team that's dedicated to ensuring client success while managing critical relationships with government and regulatory bodies. You will guide clients towards compliance goals, enhance product ad...
3 weeks ago
Software Engineer III, Cloud - CTIO (Hybrid)
$120K - $180K *
Shape the future of cloud technologies by leading the design and implementation of scalable, low-latency systems. Collaborate with top technologists and drive continuous improvement across teams, fost...
Yesterday
Principal Technical Product Analyst - Unified Observability, Enablement & AIOps
$100K - $130K *
Drive the enterprise observability strategy, enhancing AIOps capabilities and operational efficiency through analytics and insights. Communicate complex data to leadership, enabling informed decisions...
6 days ago
Principal Technical Product Analyst - Unified Observability, Enablement & AIOps
$100K - $130K *
Advance your career by leading enterprise observability initiatives, driving strategic adoption of monitoring and AIOps capabilities, and enhancing operational efficiency through data-driven insights...
6 days ago
Principal Technical Product Analyst - Unified Observability, Enablement & AIOps
$100K - $130K *
Unlock potential by leading enterprise observability strategy and AIOps initiatives. Drive operational excellence and enhance system reliability through strategic insights and analytics, influencing c...
6 days ago
Principal Technical Product Analyst - Unified Observability, Enablement & AIOps
$100K - $130K *
Elevate observability maturity across the enterprise by leading strategy and implementation of AIOps capabilities. Influence teams with actionable insights derived from complex data, driving business...
6 days ago
Specialist - Quality Engineering
$90K - $120K *
Lead performance testing initiatives to ensure applications achieve scalability, reliability, and optimal performance. Collaborate across teams to analyze metrics, troubleshoot issues, and drive impro...
Reposted 2 days ago
$111K - $211K *
Shape the future of multi-cloud solutions by driving complex engineering and automation initiatives. Leverage your expertise in DevOps and infrastructure to mentor others and elevate technical standar...
Reposted 3 days ago
$80K - $110K *
Execute advanced business intelligence initiatives, leveraging data to drive insights and strategic decisions. Collaborate with cross-functional teams to enhance data usage and influence organizationa...
Yesterday
$90K - $120K *
Empower your career by managing and optimizing advanced Linux systems, designing automation workflows, enhancing security, and leading critical projects in a dynamic environment focused on innovative...
3 weeks ago
Sr Principal Product Manager, Unified Support & AI Experience
$150K - $180K *
Build the future of AI-enabled support by defining product strategy and roadmap. Lead high-impact initiatives that enhance customer experience, drive automation, and integrate human expertise for worl...
2 weeks ago
$70K - $95K *
Support critical missions by designing and delivering systems engineering solutions. Collaborate with diverse teams to enhance operational efficiency for space systems at the National Reconnaissance O...
4 weeks ago
$70K - $95K *
Unlock potential by crafting technical documentation that ensures engineering excellence and operational efficiency. Collaborate with experts to produce high-quality deliverables while meeting tight d...
1 month ago
Senior Cyber Security Engineer
$100K - $130K *
Drive advanced incident response and threat detection efforts in a dynamic SOC environment. Engage in proactive threat hunting and operational support to enhance organizational security measures and m...
2 days ago
Senior Cyber Security Engineer
$100K - $130K *
Drive your career forward with a dynamic role focused on advanced incident response, threat detection, and cybersecurity. Collaborate in a remote setting to enhance enterprise security and improve ope...
2 days ago
$80K - $120K *
Manage and enhance network architectures supporting defense initiatives, focusing on CBRN detection and response. Collaborate with project teams, ensure cybersecurity, and provide technical oversight...
2 weeks ago
$101K - $140K *
Accelerate client growth by building strong relationships with C-Level executives, ensuring maximum value delivery from services. Drive high-impact sales for large enterprises while managing complex s...
4 weeks ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.