Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
Professional Services Engineer
$166K - $203K *
Grow your career with a dedicated Professional Services Consultant role, where you'll collaborate with clients to optimize Fortinet product operations, develop procedures, and drive security solutions...
4 days ago
$80K - $85K *
Optimize solutions for engineering challenges across multiple disciplines. Leverage expertise in optics, mechanical, electrical, and software engineering to develop innovative products that meet custo...
1 week ago
Software Engineering Technical Leader, Control Systems - Acacia (Onsite)
$166K - $238K *
Elevate your career by driving innovation in embedded firmware solutions while collaborating closely with cross-functional teams to architect and develop cutting-edge optical sub-systems for future pr...
Reposted 3 weeks ago
Senior Product Support Engineer
$96K - $120K *
Transform product support by serving as a technical expert, addressing complex issues, and collaborating with teams to enhance hardware platforms, ensure operational excellence, and drive successful d...
5 days ago
Senior Product Support Engineer
$96K - $120K *
Join a dynamic team as a technical expert, resolving complex product support issues and ensuring optimal performance across legacy and emerging hardware platforms. Collaborate with engineering and cus...
5 days ago
$140K *
Transform data engineering practices to enhance software solutions. Drive technical innovation, collaborate with stakeholders, design data frameworks, and mentor team members to achieve outstanding so...
3 weeks ago
$95K - $115K *
Take ownership of customer needs by designing and implementing innovative satellite communication solutions, collaborating across departments to enhance service quality and support enterprise-level pr...
Reposted 3 weeks ago
$90K - $110K *
Elevate your career as you partner with teams to design innovative satellite solutions. Interface directly with customers, ensure quality implementations, and thrive in a dynamic environment that fost...
Reposted 3 weeks ago
$95K - $115K *
Shape the future of semiconductor technology by developing key FFKM performance data. Collaborate across teams to bridge polymer science with application needs, enabling innovative product strategies...
3 weeks ago
$95K - $115K *
Contribute to the innovation of systems by enhancing applications to optimize data collection, analysis, and reporting. Work collaboratively within a talented team to improve operational efficiency th...
2 weeks ago
$90K - $110K *
Transform data solutions as a key member of our programming team, enhancing system effectiveness and driving innovations for Navy projects while collaborating in a fully telework environment...
2 weeks ago
Systems Engineer SME (wireless / CSfC)
$105K - $195K *
Lead the charge in developing cutting-edge solutions for national security by leveraging advanced systems engineering skills and expertise while collaborating closely with key stakeholders to enhance...
1 week ago
$85K - $100K *
Advance the future of system health by analyzing and optimizing equipment performance and reliability. Collaborate with interdisciplinary teams to implement data-driven strategies that extend asset lo...
1 week ago
Quality Engineer - Eden Prairie, MN - 2388087
$124K - $153K *
Grow your career with a role that involves mentoring QA teams, creating test plans, and executing tests for healthcare applications while collaborating with business and engineering stakeholders to en...
4 days ago
Senior Principal Engineering Technologist (Electrical Engineering)
$199K - $258K *
Elevate product development by leading electrical architecture and strategies for next-gen laptop platforms, mentoring engineers, and driving innovative solutions to complex challenges within a dynami...
Reposted 1 month ago
$79K - $130K *
Optimize avionics systems design by developing and verifying flight management software, ensuring compliance with DO 178 DAL A standards, while collaborating effectively to enhance processes and reduc...
Today
Account Executive - Employer Services
$100K - $120K *
Join a team that inspires business growth by driving strategic sales initiatives and fostering deep client relationships. Leverage innovative solutions to meet diverse employer needs while maximizing...
2 weeks ago
$220K - $257K *
Accelerate results by leading technical support for channel partners, enhancing their business capabilities through tailored solutions, demonstrations, and training while driving strategic growth init...
1 week ago
Senior Technical Success Manager
$120K - $145K *
Champion the success of enterprise clients by architecting security strategies, driving adoption, and guiding transformative change in DevSecOps. Engage with stakeholders to unlock business value and...
6 days ago
Senior Technical Success Manager
$120K - $145K *
Drive enterprise success by architecting security strategies for Fortune 100 companies, ensuring software adoption and transforming development lifecycles with deep customer engagement and data-driven...
2 weeks ago
Senior Technical Success Manager
$125K - $150K *
Empower top-tier enterprise customers by architecting secure development practices and guiding complex DevSecOps transformations. Serve as a trusted advisor to drive adoption, retention, and measurabl...
2 weeks ago
$135K - $160K *
Accelerate your career as a key expert in SAP S/4 EPPM, driving project performance through strategic design and real-time analytics. Join a dynamic team committed to optimizing financial controls and...
1 week ago
$88K - $105K *
Join a team that's committed to providing expert technical support, driving product improvements, and ensuring seamless transitions from design to service while collaborating with cross-functional tea...
3 weeks ago
$110K - $130K *
Join a dynamic team to advance semiconductor ATE solutions, collaborating with R&D and customers. Your expertise in test engineering and software skills will guide innovative development in a fast-pac...
Reposted 3 weeks ago
Software Integration Engineer Skill Level 3 (SIE3) - 515
$186K - $220K *
Unlock potential by overseeing platform reliability and performance in a secure cloud environment. Take ownership of Kubernetes clusters, ensuring scalability, security compliance, and operational sup...
2 weeks ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.