Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$122K - $130K *

Drive the security of information assets by managing Endpoint Security Solutions, ensuring compliance, implementing upgrades, and collaborating with cybersecurity teams to enhance operational readines...

2 days ago

  •   Less than 5 years exp.  •   Information Technology

$161K - $378K *

Join a team that's driving innovative AI solutions for the Public Sector, enhancing customer experiences and transforming local government technology infrastructure through strategic relationship buil...

Reposted today

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$161K - $378K *

Join our dynamic team as you lead AI transformation initiatives for public sector clients. You'll architect innovative IT solutions, drive strategic customer engagement, and collaborate across teams t...

Reposted today

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$161K - $378K *

Elevate your career by architecting cutting-edge IT solutions that drive AI transformation in the public sector. Collaborate cross-functionally to deliver strategic value while enhancing customer rela...

Reposted today

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$120K - $150K *

Grow your career with a dynamic sales team driving new opportunities and partnerships. Target C-level relationships and leverage your extensive experience to manage complex sales processes and exceed...

US-AnywhereRemote

6 days ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$90K - $120K *

Lead strategic growth initiatives in large state and federal agencies, driving product adoption and maximizing value for clients while navigating complex procurement and compliance landscapes. Act as...

2 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$90K - $130K *

Join us to drive growth and value for large government accounts by advising senior IT leaders, enhancing cybersecurity, and modernizing infrastructure. Your expertise will shape successful outcomes in...

2 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$130K - $180K *

Engineer innovative digital designs utilizing microprocessors and FPGAs. Lead teams through all stages from specifications to hardware delivery, ensuring compliance with customer requirements and mana...

1 week ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$155K - $261K *

Redefine enterprise solutions by architecting scalable ServiceNow implementations. Leverage expertise in automation and emerging technologies, guiding teams toward optimized processes and transformati...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Information Technology

$155K - $261K *

Lead the integration and implementation of scalable ServiceNow solutions, driving architectural design and operational excellence while fostering innovation in AI and automation to enhance enterprise...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Information Technology

$90K - $103K *

Transform cloud infrastructure by designing and implementing secure, scalable solutions across AWS and Azure, ensuring data-driven decisions and automation through collaborative development and govern...

6 days ago

  •   8 - 10 years exp.  •   Information Technology

$137K - $156K *

Join our dynamic team as a Sr. System Engineer, leading multi-node server system development. Utilize your technical expertise to innovate and ensure quality through all phases from concept to launch...

Reposted yesterday

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$89K - $157K *

Transform customer needs into actionable technical solutions, driving cross-functional collaboration and anomaly resolution while applying engineering principles. Assume a key role in delivering advan...

2 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$90K - $120K *

Join our dynamic team to lead project planning and execution, supporting IT development and customer engagement. Drive requirements management and collaborate with diverse stakeholders to ensure syste...

Yesterday

  •   Less than 5 years exp.  •   Information Technology

$90K - $130K *

Elevate your career as you drive automation and efficiency across technical teams. Utilize your expertise to design, develop, and implement innovative solutions that maximize productivity while collab...

4 days ago

  •   5 - 7 years exp.  •   Information Technology

$94K - $150K *

Lead the charge in implementing and managing end-to-end CIAM and IAM integrations across various platforms, ensuring seamless authentication journeys and compliance with enterprise standards while enh...

Toronto, ONIn-Person

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $150K *

Join a team that's driving impactful security initiatives across IT and engineering. Utilize your project management skills to enhance security documentation and partner with cross-functional teams to...

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $150K *

Drive strategic engineering initiatives in RDT&E support, enhancing system efficiency and performance. Collaborate across teams for innovative solutions and ensure compliance with rigorous technical s...

Reposted 3 days ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$170K - $218K *

Lead multi-cloud engineering projects, ensuring seamless integration and automation of enterprise systems for critical infrastructure supporting USCG operations. Drive innovation in cloud architecture...

1 week ago

  •   11 - 15 years exp.  •   Information Technology

$90K - $120K *

Transform your career by leading complex engineering projects, optimizing processes, and enhancing operational efficiency. Utilize your expertise to supervise teams and develop innovative strategies t...

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$115K - $260K *

Shape the future of digital insurance platforms by leading technical roadmap strategies. Drive innovation and collaboration across teams to build scalable, reliable systems while mentoring engineering...

2 days ago

  •   8 - 10 years exp.  •   Information Technology

$115K - $260K *

Transform your career by leading the development of high-performance platforms, driving technical strategy, and mentoring a team of engineers to achieve excellence in software delivery and operational...

2 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$119K - $162K *

Explore new revenue opportunities by driving strategic sales initiatives with Enterprise accounts in a dynamic and collaborative environment, leveraging cybersecurity expertise to meet and exceed quot...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $130K *

Lead the charge in transforming the Air Force's contracting systems by applying systems engineering expertise to enhance processes, ensure compliance, and support digital modernization across integrat...

3 days ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$72K - $101K *

Engage in innovative climate technology as a key Sales Engineer. Leverage your HVAC expertise while collaborating with sales teams to enhance customer solutions and optimize energy efficiency, driving...

2 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.