Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
Endpoint Security Solution (ESS) Administrator - Active Secret Clearance
$122K - $130K *
Drive the security of information assets by managing Endpoint Security Solutions, ensuring compliance, implementing upgrades, and collaborating with cybersecurity teams to enhance operational readines...
2 days ago
Enterprise Architect, Public Sector, SLED
$161K - $378K *
Join a team that's driving innovative AI solutions for the Public Sector, enhancing customer experiences and transforming local government technology infrastructure through strategic relationship buil...
Reposted today
Enterprise Architect, Public Sector, SLED
$161K - $378K *
Join our dynamic team as you lead AI transformation initiatives for public sector clients. You'll architect innovative IT solutions, drive strategic customer engagement, and collaborate across teams t...
Reposted today
Enterprise Architect, Public Sector, SLED
$161K - $378K *
Elevate your career by architecting cutting-edge IT solutions that drive AI transformation in the public sector. Collaborate cross-functionally to deliver strategic value while enhancing customer rela...
Reposted today
Senior Account Executive - SLED (Washington/Oregon)
$120K - $150K *
Grow your career with a dynamic sales team driving new opportunities and partnerships. Target C-level relationships and leverage your extensive experience to manage complex sales processes and exceed...
6 days ago
Enterprise Customer Success Manager, SLED
$90K - $120K *
Lead strategic growth initiatives in large state and federal agencies, driving product adoption and maximizing value for clients while navigating complex procurement and compliance landscapes. Act as...
2 weeks ago
Enterprise Customer Success Manager, SLED
$90K - $130K *
Join us to drive growth and value for large government accounts by advising senior IT leaders, enhancing cybersecurity, and modernizing infrastructure. Your expertise will shape successful outcomes in...
2 weeks ago
Program Chief Engineer (Technical Lead)
$130K - $180K *
Engineer innovative digital designs utilizing microprocessors and FPGAs. Lead teams through all stages from specifications to hardware delivery, ensuring compliance with customer requirements and mana...
1 week ago
Principal ServiceNow Solution Architect
$155K - $261K *
Redefine enterprise solutions by architecting scalable ServiceNow implementations. Leverage expertise in automation and emerging technologies, guiding teams toward optimized processes and transformati...
Reposted 1 week ago
Principal ServiceNow Solution Architect
$155K - $261K *
Lead the integration and implementation of scalable ServiceNow solutions, driving architectural design and operational excellence while fostering innovation in AI and automation to enhance enterprise...
Reposted 1 week ago
$90K - $103K *
Transform cloud infrastructure by designing and implementing secure, scalable solutions across AWS and Azure, ensuring data-driven decisions and automation through collaborative development and govern...
6 days ago
$137K - $156K *
Join our dynamic team as a Sr. System Engineer, leading multi-node server system development. Utilize your technical expertise to innovate and ensure quality through all phases from concept to launch...
Reposted yesterday
Systems Engineer Sr. - Level 3
$89K - $157K *
Transform customer needs into actionable technical solutions, driving cross-functional collaboration and anomaly resolution while applying engineering principles. Assume a key role in delivering advan...
2 weeks ago
$90K - $120K *
Join our dynamic team to lead project planning and execution, supporting IT development and customer engagement. Drive requirements management and collaborate with diverse stakeholders to ensure syste...
Yesterday
$90K - $130K *
Elevate your career as you drive automation and efficiency across technical teams. Utilize your expertise to design, develop, and implement innovative solutions that maximize productivity while collab...
4 days ago
Senior Engineer, Cybersecurity to Senior Engineer, IAM
$94K - $150K *
Lead the charge in implementing and managing end-to-end CIAM and IAM integrations across various platforms, ensuring seamless authentication journeys and compliance with enterprise standards while enh...
1 week ago
Enterprise Security Program Manager
$100K - $150K *
Join a team that's driving impactful security initiatives across IT and engineering. Utilize your project management skills to enhance security documentation and partner with cross-functional teams to...
3 weeks ago
$120K - $150K *
Drive strategic engineering initiatives in RDT&E support, enhancing system efficiency and performance. Collaborate across teams for innovative solutions and ensure compliance with rigorous technical s...
Reposted 3 days ago
$170K - $218K *
Lead multi-cloud engineering projects, ensuring seamless integration and automation of enterprise systems for critical infrastructure supporting USCG operations. Drive innovation in cloud architecture...
1 week ago
$90K - $120K *
Transform your career by leading complex engineering projects, optimizing processes, and enhancing operational efficiency. Utilize your expertise to supervise teams and develop innovative strategies t...
1 week ago
Sr Staff Software Engineer - (Platform Engineering/Java/Temporal/SRE/Open Source) - *HYBRID*
$115K - $260K *
Shape the future of digital insurance platforms by leading technical roadmap strategies. Drive innovation and collaboration across teams to build scalable, reliable systems while mentoring engineering...
2 days ago
Sr Staff Software Engineer - (Platform Engineering/Java/Temporal/SRE/Open Source) - *HYBRID*
$115K - $260K *
Transform your career by leading the development of high-performance platforms, driving technical strategy, and mentoring a team of engineers to achieve excellence in software delivery and operational...
2 days ago
Account Executive, Enterprise (Pacific Northwest)
$119K - $162K *
Explore new revenue opportunities by driving strategic sales initiatives with Enterprise accounts in a dynamic and collaborative environment, leveraging cybersecurity expertise to meet and exceed quot...
3 weeks ago
$100K - $130K *
Lead the charge in transforming the Air Force's contracting systems by applying systems engineering expertise to enhance processes, ensure compliance, and support digital modernization across integrat...
3 days ago
$72K - $101K *
Engage in innovative climate technology as a key Sales Engineer. Leverage your HVAC expertise while collaborating with sales teams to enhance customer solutions and optimize energy efficiency, driving...
2 weeks ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.