Amazon

Support Engineer, Amazon Leo

Amazon • $95K — $160K *
Bellevue, WA 98006In-Person
Enterprise Technology
Less than 5 years of experience
1 month ago
Job Overview by Ladders

Qualifications

  • Bachelor's degree in computer science, engineering, analytics, mathematics, statistics, IT, or equivalent
  • 2+ years of experience in application support, systems engineering, or technical operations
  • Hands-on experience administering enterprise productivity platforms (e.g., Atlassian Jira, Confluence, JSM)
  • Experience with requirements management or enterprise software platforms (e.g., Jama Connect, DOORS, Polarion)
  • Familiarity with data handling requirements in regulated environments.

Responsibilities

  • Support the operational administration and reliability of enterprise productivity platforms
  • Troubleshoot and resolve difficult technical issues across productivity engineering applications
  • Coordinate with vendors on platform issues, upgrades, and support cases
  • Contribute to the design and implementation of automation and process improvements
  • Manage platform configurations, plugin tasks, and access controls
  • Engage with technical teams to understand platform requirements
  • Assist in onboarding and mentoring junior engineers.

Benefits

  • Comprehensive health insurance (medical, dental, vision)
  • 401(k) matching
  • Paid time off and parental leave
  • Flexible Spending Accounts
  • Adoption and Surrogacy Reimbursement coverage
Full Job Description
We are seeking a Support Engineer to join the Amazon Leo Productivity Services team. In this role, you will provide operational support, administration, and continuous improvement of enterprise productivity platforms - including Atlassian (Jira, Confluence, Jira Service Management), Jama Requirements Management, TestRail Test Management, and SmartsheetGov - deployed across a mix of on-premise, AWS cloud-hosted, and SaaS environments. You will contribute to platform reliability and user satisfaction while partnering with development and business teams to deliver high-quality solutions within established frameworks.

Key job responsibilities

Key Responsibilities
• Support the operational administration and reliability of enterprise productivity platforms across on-premise, AWS cloud-hosted, and SaaS environments
• Troubleshoot and resolve difficult technical issues across productivity engineering applications • Coordinate with vendors on platform issues, upgrades, and support cases under guidance of senior engineers or managers
• Contribute to the design and implementation of automation, integrations, and process improvements to enhance platform performance and user experience
• Contribute to established SLA/SLO monitoring processes, tracking performance against defined targets across supported platforms
• Manage platform configurations, plugin/add-on lifecycle tasks, and access controls within defined procedures
• Partner with IT Application Development Engineers and System Development Engineers to support alignment between support activities and development roadmaps
• Engage with functional analysts and technical teams to understand platform requirements and contribute to operational improvements • Participate in team-level knowledge sharing and assist with the adoption of best practices within the platform teams
• Assist in onboarding and mentoring junior engineers, sharing technical knowledge and contributing to team capability development • Participate in post-incident reviews and contribute to corrective action plans
• Develop and maintain runbooks, knowledge base articles, and operational documentation • Participate in on-call rotations and support incident response efforts
• Contribute to capacity planning, change management, and release processes
• Support daily automated reconciliation and access permission audits

About the team

The Amazon Leo Productivity Services team provides enterprise productivity platforms that enable Amazon Leo and supporting organizations to execute on commercial and government programs. The team manages Atlassian (Jira, Confluence, JSM), Jama Requirements Management, TestRail, and SmartsheetGov across on-premise, AWS cloud- hosted, and SaaS deployment models, supporting IT Application Development and System Development workflows across both commercial and government environments.

BASIC QUALIFICATIONS

- Bachelor's degree in computer science, engineering, analytics, mathematics, statistics, IT or equivalent

- 2+ years of experience in application support, systems engineering, or technical operations

- Hands-on experience administering enterprise productivity or collaboration platforms (e.g., Atlassian Jira, Confluence, Jira Service Management), including scripting and automation (Python, Groovy, Bash, or similar)

- Experience with requirements management or enterprise software platforms (e.g., Jama Connect, DOORS, Polarion)

- Familiarity with data handling requirements in regulated environments (e.g., export-controlled data)

PREFERRED QUALIFICATIONS

- Experience with automation and integration tools for enterprise platforms (e.g., ScriptRunner for Atlassian), including scripting in Python, Groovy, or Bash

- Experience supporting controlled data environments (EAR, ITAR, CUI) on cloud platforms (AWS preferred, including GovCloud)

- Familiarity with vendor coordination and contributing to platform upgrade planning

- Experience participating in on-call rotations or incident response workflows

- Exposure to access control audits, reconciliation processes, and operational documentation practices

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Bellevue - 95,600.00 - 160,000.00 USD annually

About Amazon

Audible is a provider of spoken audio information and entertainment , on the Internet. They provide premium spoken audio content, such as audio versions of books and newspapers and radio programs, that is delivered over the Internet and played back on personal computers and hand-held electronic devices. The Audible service allows consumers to purchase and download their content from their Website, store it in digital files and play it back on personal computers and electronic devices. More than 15,000 hours of audio content are available on their Web site, including audio versions of books, periodicals and radio programs. Several manufacturers have agreed to support and promote the playback of their content on their hand-held audio-enabled electronic devices.

Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Retail & Consumer Goods
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
NASDAQ
AMZN
* Ladders Estimates

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