Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
$90K - $133K *
Join a team dedicated to enhancing intelligence capabilities through advanced RF, cyber, and SIGINT systems. Engage in full systems lifecycle management, from deployment to sustainment, in dynamic env...
Reposted 2 weeks ago
$80K - $95K *
Lead the charge in enhancing incident management processes for seamless IT service delivery. Ensure swift resolution of disruptions, minimize business impact, and uphold excellence in service level ag...
1 week ago
$118K - $219K *
Lead and manage complex sustainment engineering projects, ensuring integration of software systems and effective communication with stakeholders to enhance operational efficiency and mission readiness...
1 week ago
Federal Government Technical Service Advisor - Security Clearance Preferred
$81K - $187K *
Empower exceptional outcomes through technology consulting and advanced solutions. Serve as a trusted advisor to internal teams and customers, ensuring satisfaction and excellence in service delivery...
Reposted 2 days ago
$113K - $135K *
Advance your career by leading innovative IT solutions for 5,000+ users in the Pacific. As a Senior Enterprise Architect, you'll enhance command and control systems, driving efficiency and strategic d...
2 weeks ago
$113K - $135K *
Lead the charge in transforming IT architecture to support critical operations across the Pacific. Drive innovation, ensure project excellence, and enhance decision-making with cutting-edge solutions...
2 weeks ago
$110K - $130K *
Unlock growth potential by providing expert pre-sales engineering support, aligning customer needs with tailored solutions, and driving competitive advantage in Fixed and IP Networking. Expect signifi...
3 weeks ago
$100K - $120K *
Engineer innovative solutions and drive strategic initiatives in pre-sales for Fixed Networks. Collaborate with sales partners to understand customer needs, configure optimal solutions, and enhance No...
3 weeks ago
$100K - $120K *
Engage with customers to transform their engineering workflows by leading change, driving adoption, and ensuring successful deployments of innovative solutions. Leverage mechanical engineering experti...
2 weeks ago
Federal Government Technical Service Advisor - Security Clearance Preferred
$81K - $187K *
Empower government clients with expert technology solutions, enhancing network performance and reliability. Drive customer satisfaction and engagement while mentoring teams in a dynamic environment fo...
Reposted today
Presales Solutions Engineer - Endpoint Security
$120K - $230K *
Lead the charge in customer-facing endpoint security initiatives, leveraging your expertise to deliver tailored solutions. Collaborate with clients across different levels to enhance security and driv...
1 week ago
Software Engineering Technical Leader (Remote)
$177K - $257K *
Advance the C++ testing ecosystem by driving strategy, creating reusable frameworks, and integrating quality gates for CI/CD pipelines while mentoring engineers and influencing technical decisions acr...
Reposted 1 week ago
Software Engineering Technical Leader (Remote)
$177K - $257K *
Pioneer the transformation of our C++ testing ecosystem, enhancing software quality and developer practices. Lead initiatives for reusable testing frameworks and CI/CD integration, driving consistency...
Reposted 1 week ago
Software Engineering Technical Leader (Remote)
$177K - $257K *
Invent innovative solutions by shaping the C++ testing ecosystem for engineering teams. Your contributions will enhance testing practices, drive quality standards, and streamline CI/CD workflows throu...
Reposted 1 week ago
Technical Staff, Engineering Technologist
$229K - $297K *
Tackle acoustic engineering challenges by leveraging advanced modeling techniques to design innovative solutions that enhance noise and vibration performance. Collaborate with cross-functional teams t...
Reposted 3 weeks ago
Technical Staff, Engineering Technologist (Signal Integrity)
$229K - $297K *
Champion advanced signal integrity strategies across multi-gigabit platforms. Lead architectural decisions and tackle complex signal challenges while mentoring teams and establishing best practices in...
Reposted 3 weeks ago
Technical Staff, Engineering Technologist
$229K - $297K *
Accelerate product innovation by providing expert technical leadership and mentoring. Collaborate cross-functionally to design and implement customer-focused solutions while guiding strategic decision...
4 weeks ago
Senior Technical Account Manager, Microsegmentation
$112K - $202K *
Engage with clients as a Technical Account Manager, overseeing complex deployments, enhancing performance, and driving customer satisfaction in security solutions by collaborating closely with teams f...
Reposted 2 days ago
Territory Account Manager, Exposure Management (Southeast)
$100K - $120K *
Tackle new challenges by driving pipeline generation and building key partnerships in a fast-paced environment. Engage with clients and represent the brand at industry events while supporting product...
3 weeks ago
$95K - $115K *
Advance identity and access management by leading a Tier 2 helpdesk, troubleshooting complex issues, and ensuring operational excellence while mentoring support staff to enhance overall service delive...
1 week ago
$75K - $95K *
Lead the charge in engineering solutions for system installation and integration on US Coast Guard vessels. Supervise teams, assess technical issues, and ensure the optimal performance of complex syst...
3 weeks ago
$151K - $204K *
Accelerate progress at the forefront of cloud technology, driving innovative storage solutions and analytics to enhance data management and server health across AWS infrastructure while collaborating...
Reposted 1 week ago
$90K - $105K *
Join a dynamic team as you lead testing activities, ensuring products meet high standards while coaching and developing talent. Play a pivotal role in resource planning and quality assurance within an...
2 weeks ago
$104K - $156K *
Elevate project management processes by leading integrated program oversight, ensuring cost control, risk management, and stakeholder engagement across diverse teams to deliver successful projects on...
1 week ago
Application Engineer Skill Level 3 (24x7)
$152K - $180K *
Unlock comprehensive operational support by bridging systems administration and incident resolution in a dynamic, 24/7 environment, ensuring application reliability and effective data management throu...
2 weeks ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.