Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
$103K - $154K *
Deliver innovative solutions by diagnosing and troubleshooting complex Hardware and Software issues, collaborating effectively with teams, and enhancing system performance in a dynamic work environmen...
4 weeks ago
GTM Enablement Manager, Product
$150K - $190K *
Launch impactful enablement strategies to elevate customer-facing teams' understanding of complex technical products, fostering effective communication and driving sales success through targeted learn...
Reposted 6 days ago
$120K - $150K *
Shape the future of DARPA programs by providing expert technical support, managing project risks, and ensuring best practices across diverse teams while contributing to innovative national security te...
2 weeks ago
Enterprise Application Integration (EA) Engineer (1230) - Advanced
$90K - $120K *
Lead the charge in developing scalable software solutions for multiple systems, enhancing performance and reliability. Engage with stakeholders to ensure effective system integration and support, whil...
3 weeks ago
Enterprise Application Integration (EA) Engineer (1230) - Advanced
$90K - $120K *
Join a team that's driving innovation in application development. You'll analyze, design, and enhance complex systems to improve performance and reliability, while ensuring seamless integration and st...
3 weeks ago
Manager Systems/Software Engineering
$137K - $315K *
Elevate your career by leading engineering teams to develop innovative software solutions. Manage multiple projects while driving process improvements and fostering talent in a dynamic, collaborative...
Reposted 1 week ago
Sr Staff Site Reliability Engineer
$207K - $259K *
Unlock potential by ensuring the reliability, scalability, and security of core systems. Lead infrastructure development, implement observability strategies, and promote best CI/CD practices to empowe...
3 days ago
GIS Solution Engineer - Global Alliances & Partners
$79K - $130K *
Empower your expertise in GIS as you innovate solutions, engage partners, and demonstrate the value of spatial intelligence in enhancing business strategies. Become a key advisor and help drive growth...
Yesterday
$95K - $120K *
Transform hybrid infrastructure service delivery by leading complex client engagements and cross-functional teams, ensuring service excellence and P&L accountability while driving strategic initiative...
Reposted today
$90K - $130K *
Empower growth as you cultivate strategic relationships and drive market expansion across the Eastern U.S. Engage with public-sector transportation agencies, influencing specifications and supporting...
2 weeks ago
Senior Technical Analyst, Storage, Technology Services
$111K *
Support robust storage and backup infrastructure through expert analysis and management. Engage with diverse teams to deliver technical solutions and foster relationships that enhance operational exce...
Today
Senior Technical Analyst, Storage, Technology Services
$111K *
Lead the charge in optimizing storage and backup infrastructure while providing advanced technical analysis, project management, and strategic guidance in a multi-platform environment. Join a team ded...
5 days ago
Senior Technical Analyst, Storage, Technology Services
$111K *
Elevate your career as a senior technical analyst, harnessing storage technology expertise to optimize critical systems across diverse applications and ensure data integrity and recoverability in a mu...
Today
Senior Technical Analyst, Storage, Technology Services
$111K *
Engineer comprehensive storage solutions to ensure data integrity, optimize backup processes, and mentor staff in a dynamic environment, impacting diverse applications across the province...
Yesterday
$90K - $120K *
Lead the charge in enabling successful SAP S/4HANA adoption through engaging training and robust stakeholder collaboration. Ensure business readiness by transforming complex content into practical lea...
2 weeks ago
Technical Support Engineer, Axon 911
$79K - $105K *
Elevate our technical support as you troubleshoot and resolve critical issues, ensuring peak performance of our SaaS environment. Collaborate with cross-functional teams to enhance customer satisfacti...
2 weeks ago
Senior Sales Solution Engineer
$130K - $216K *
Elevate your career by collaborating with technical teams to design high-quality case management solutions using Microsoft Dynamics CRM, ensuring timely delivery and effective communication across pro...
4 weeks ago
ServiceNow Technical Consultant - ITOM / ITAM
$100K - $110K *
Partner with us to drive innovation as a ServiceNow Technical Consultant, leading complex integrations and designing solutions. Leverage hands-on development and strategic insights to create high-impa...
2 weeks ago
$120K - $150K *
Join a team that's committed to enhancing enterprise security by driving the design and implementation of innovative cybersecurity solutions, ensuring alignment with best practices and regulatory stan...
6 days ago
Account Executive, SMB Team Sales
$43K - $129K *
Help us advance sales excellence by driving new customer acquisitions and maximizing growth through effective solution-based selling, lead generation, and negotiation skills across diverse territories...
Reposted 1 week ago
$120K - $150K *
Transform CI/CD processes while managing Azure Cloud workloads and automation. Collaborate with development teams to enhance infrastructure, optimize performance, and ensure seamless release cycles, f...
1 week ago
Senior Model Based System Engineer
$89K - $148K *
Transform your career by leading model-based systems engineering efforts, guiding a team of modelers in architecting solutions for Navy systems. Leverage MBSE expertise to innovate and drive customer...
Reposted yesterday
$100K - $140K *
Unlock your potential as a Senior Systems Engineer by delivering expert systems engineering services and shaping acquisition strategies within DoD and IC environments, ensuring successful program outc...
3 weeks ago
$80K - $120K *
Shape the future of cybersecurity by delivering innovative solutions that enhance organizational security and protect critical assets through strategic risk management and compliance with industry sta...
6 days ago
$80K - $110K *
Champion robust cybersecurity measures by designing, implementing, and monitoring security solutions that protect complex systems. Collaborate with teams to enhance security features and mitigate risk...
6 days ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.