Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$103K - $154K *

Deliver innovative solutions by diagnosing and troubleshooting complex Hardware and Software issues, collaborating effectively with teams, and enhancing system performance in a dynamic work environmen...

4 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$150K - $190K *

Launch impactful enablement strategies to elevate customer-facing teams' understanding of complex technical products, fostering effective communication and driving sales success through targeted learn...

US-AnywhereRemote

Reposted 6 days ago

  •   Less than 5 years exp.  •   Technical Services

$120K - $150K *

Shape the future of DARPA programs by providing expert technical support, managing project risks, and ensuring best practices across diverse teams while contributing to innovative national security te...

2 weeks ago

  •   15+ years exp.  •   Aerospace & Defense

$90K - $120K *

Lead the charge in developing scalable software solutions for multiple systems, enhancing performance and reliability. Engage with stakeholders to ensure effective system integration and support, whil...

3 weeks ago

  •   11 - 15 years exp.  •   Education, Government & Non-Profit

$90K - $120K *

Join a team that's driving innovation in application development. You'll analyze, design, and enhance complex systems to improve performance and reliability, while ensuring seamless integration and st...

3 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$137K - $315K *

Elevate your career by leading engineering teams to develop innovative software solutions. Manage multiple projects while driving process improvements and fostering talent in a dynamic, collaborative...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Information Technology

$207K - $259K *

Unlock potential by ensuring the reliability, scalability, and security of core systems. Lead infrastructure development, implement observability strategies, and promote best CI/CD practices to empowe...

3 days ago

  •   11 - 15 years exp.  •   Information Technology

$79K - $130K *

Empower your expertise in GIS as you innovate solutions, engage partners, and demonstrate the value of spatial intelligence in enhancing business strategies. Become a key advisor and help drive growth...

Yesterday

  •   Less than 5 years exp.  •   Technical Services

$95K - $120K *

Transform hybrid infrastructure service delivery by leading complex client engagements and cross-functional teams, ensuring service excellence and P&L accountability while driving strategic initiative...

Reposted today

  •   11 - 15 years exp.  •   Information Technology

$90K - $130K *

Empower growth as you cultivate strategic relationships and drive market expansion across the Eastern U.S. Engage with public-sector transportation agencies, influencing specifications and supporting...

2 weeks ago

  •   Less than 5 years exp.  •   Transportation

$111K *

Support robust storage and backup infrastructure through expert analysis and management. Engage with diverse teams to deliver technical solutions and foster relationships that enhance operational exce...

Burnaby, BCIn-Person

Today

  •   Less than 5 years exp.  •   Technical Services

$111K *

Lead the charge in optimizing storage and backup infrastructure while providing advanced technical analysis, project management, and strategic guidance in a multi-platform environment. Join a team ded...

Burnaby, BCIn-Person

5 days ago

  •   Less than 5 years exp.  •   Information Technology

$111K *

Elevate your career as a senior technical analyst, harnessing storage technology expertise to optimize critical systems across diverse applications and ensure data integrity and recoverability in a mu...

Burnaby, BCIn-Person

Today

  •   Less than 5 years exp.  •   Technical Services

$111K *

Engineer comprehensive storage solutions to ensure data integrity, optimize backup processes, and mentor staff in a dynamic environment, impacting diverse applications across the province...

Burnaby, BCIn-Person

Yesterday

  •   Less than 5 years exp.  •   Technical Services

$90K - $120K *

Lead the charge in enabling successful SAP S/4HANA adoption through engaging training and robust stakeholder collaboration. Ensure business readiness by transforming complex content into practical lea...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$79K - $105K *

Elevate our technical support as you troubleshoot and resolve critical issues, ensuring peak performance of our SaaS environment. Collaborate with cross-functional teams to enhance customer satisfacti...

2 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$130K - $216K *

Elevate your career by collaborating with technical teams to design high-quality case management solutions using Microsoft Dynamics CRM, ensuring timely delivery and effective communication across pro...

US-AnywhereRemote

4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $110K *

Partner with us to drive innovation as a ServiceNow Technical Consultant, leading complex integrations and designing solutions. Leverage hands-on development and strategic insights to create high-impa...

Mississauga, ONIn-Person

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$120K - $150K *

Join a team that's committed to enhancing enterprise security by driving the design and implementation of innovative cybersecurity solutions, ensuring alignment with best practices and regulatory stan...

6 days ago

  •   15+ years exp.  •   Aerospace & Defense

$43K - $129K *

Help us advance sales excellence by driving new customer acquisitions and maximizing growth through effective solution-based selling, lead generation, and negotiation skills across diverse territories...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$120K - $150K *

Transform CI/CD processes while managing Azure Cloud workloads and automation. Collaborate with development teams to enhance infrastructure, optimize performance, and ensure seamless release cycles, f...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$89K - $148K *

Transform your career by leading model-based systems engineering efforts, guiding a team of modelers in architecting solutions for Navy systems. Leverage MBSE expertise to innovate and drive customer...

US-AnywhereRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Aerospace & Defense

$100K - $140K *

Unlock your potential as a Senior Systems Engineer by delivering expert systems engineering services and shaping acquisition strategies within DoD and IC environments, ensuring successful program outc...

3 weeks ago

  •   11 - 15 years exp.  •   Aerospace & Defense

$80K - $120K *

Shape the future of cybersecurity by delivering innovative solutions that enhance organizational security and protect critical assets through strategic risk management and compliance with industry sta...

6 days ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $110K *

Champion robust cybersecurity measures by designing, implementing, and monitoring security solutions that protect complex systems. Collaborate with teams to enhance security features and mitigate risk...

6 days ago

  •   Less than 5 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.