Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$90K - $133K *

Join a team dedicated to enhancing intelligence capabilities through advanced RF, cyber, and SIGINT systems. Engage in full systems lifecycle management, from deployment to sustainment, in dynamic env...

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$80K - $95K *

Lead the charge in enhancing incident management processes for seamless IT service delivery. Ensure swift resolution of disruptions, minimize business impact, and uphold excellence in service level ag...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$118K - $219K *

Lead and manage complex sustainment engineering projects, ensuring integration of software systems and effective communication with stakeholders to enhance operational efficiency and mission readiness...

1 week ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$81K - $187K *

Empower exceptional outcomes through technology consulting and advanced solutions. Serve as a trusted advisor to internal teams and customers, ensuring satisfaction and excellence in service delivery...

Reposted 2 days ago

  •   Less than 5 years exp.  •   Technical Services

$113K - $135K *

Advance your career by leading innovative IT solutions for 5,000+ users in the Pacific. As a Senior Enterprise Architect, you'll enhance command and control systems, driving efficiency and strategic d...

2 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$113K - $135K *

Lead the charge in transforming IT architecture to support critical operations across the Pacific. Drive innovation, ensure project excellence, and enhance decision-making with cutting-edge solutions...

2 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$110K - $130K *

Unlock growth potential by providing expert pre-sales engineering support, aligning customer needs with tailored solutions, and driving competitive advantage in Fixed and IP Networking. Expect signifi...

3 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$100K - $120K *

Engineer innovative solutions and drive strategic initiatives in pre-sales for Fixed Networks. Collaborate with sales partners to understand customer needs, configure optimal solutions, and enhance No...

3 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$100K - $120K *

Engage with customers to transform their engineering workflows by leading change, driving adoption, and ensuring successful deployments of innovative solutions. Leverage mechanical engineering experti...

2 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$81K - $187K *

Empower government clients with expert technology solutions, enhancing network performance and reliability. Drive customer satisfaction and engagement while mentoring teams in a dynamic environment fo...

Reposted today

  •   Less than 5 years exp.  •   Technical Services

$120K - $230K *

Lead the charge in customer-facing endpoint security initiatives, leveraging your expertise to deliver tailored solutions. Collaborate with clients across different levels to enhance security and driv...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$177K - $257K *

Advance the C++ testing ecosystem by driving strategy, creating reusable frameworks, and integrating quality gates for CI/CD pipelines while mentoring engineers and influencing technical decisions acr...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Information Technology

$177K - $257K *

Pioneer the transformation of our C++ testing ecosystem, enhancing software quality and developer practices. Lead initiatives for reusable testing frameworks and CI/CD integration, driving consistency...

US-AnywhereRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Information Technology

$177K - $257K *

Invent innovative solutions by shaping the C++ testing ecosystem for engineering teams. Your contributions will enhance testing practices, drive quality standards, and streamline CI/CD workflows throu...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Information Technology

$229K - $297K *

Tackle acoustic engineering challenges by leveraging advanced modeling techniques to design innovative solutions that enhance noise and vibration performance. Collaborate with cross-functional teams t...

Reposted 3 weeks ago

  •   11 - 15 years exp.  •   Technical Services

$229K - $297K *

Champion advanced signal integrity strategies across multi-gigabit platforms. Lead architectural decisions and tackle complex signal challenges while mentoring teams and establishing best practices in...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$229K - $297K *

Accelerate product innovation by providing expert technical leadership and mentoring. Collaborate cross-functionally to design and implement customer-focused solutions while guiding strategic decision...

4 weeks ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$112K - $202K *

Engage with clients as a Technical Account Manager, overseeing complex deployments, enhancing performance, and driving customer satisfaction in security solutions by collaborating closely with teams f...

Reposted 2 days ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $120K *

Tackle new challenges by driving pipeline generation and building key partnerships in a fast-paced environment. Engage with clients and represent the brand at industry events while supporting product...

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$95K - $115K *

Advance identity and access management by leading a Tier 2 helpdesk, troubleshooting complex issues, and ensuring operational excellence while mentoring support staff to enhance overall service delive...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$75K - $95K *

Lead the charge in engineering solutions for system installation and integration on US Coast Guard vessels. Supervise teams, assess technical issues, and ensure the optimal performance of complex syst...

3 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$151K - $204K *

Accelerate progress at the forefront of cloud technology, driving innovative storage solutions and analytics to enhance data management and server health across AWS infrastructure while collaborating...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Information Technology

$90K - $105K *

Join a dynamic team as you lead testing activities, ensuring products meet high standards while coaching and developing talent. Play a pivotal role in resource planning and quality assurance within an...

Montreal, QCIn-Person

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$104K - $156K *

Elevate project management processes by leading integrated program oversight, ensuring cost control, risk management, and stakeholder engagement across diverse teams to deliver successful projects on...

1 week ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$152K - $180K *

Unlock comprehensive operational support by bridging systems administration and incident resolution in a dynamic, 24/7 environment, ensuring application reliability and effective data management throu...

2 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.