U.S. citizenship and eligibility for TS/SCI clearance
Bachelor's degree in engineering, computer science, business, or a related field
10+ years of experience in product management, systems engineering, or program support
Experience with U.S. government programs (DoD, DHS, IC, or civilian agencies)
Strong analytical and communication skills to influence senior decision-makers
Familiarity with Agile methodologies and tools (e.g., Jira, Confluence)
Responsibilities
Define product vision, roadmaps, and success metrics with government sponsors and users
Translate mission needs into requirements, user stories, and prioritized backlogs
Lead sprint planning, stakeholder reviews, and vendor coordination
Champion user-centered design and validate usability through feedback loops
Provide acquisition and systems engineering support throughout the product lifecycle
Evaluate technical proposals for feasibility and alignment
Identify and mitigate risks through assessment of readiness and dependencies
Benefits
Competitive benefits package
Balanced work environment that supports personal and professional growth
Emphasis on 'Mission First / People First' company culture
Full Job Description
Position Overview
UpSlope Advisors is seeking a mission-driven Product Customer Support Subject Matter Expert to support a federal client in managing the full lifecycle of technical programs and digital products. This hybrid role blends strategic product management with systems engineering and SETA (Systems Engineering and Technical Assistance) support. The ideal candidate will serve as a trusted advisor to government stakeholders-driving product vision, aligning user needs with technical execution, and ensuring delivery of mission-critical capabilities.
Key Responsibilities
Define product vision, roadmaps, and success metrics in partnership with government sponsors and end-users
Translate mission needs into actionable requirements, user stories, and prioritized backlogs
Lead sprint planning, stakeholder reviews, and vendor coordination to ensure on-time, in-scope delivery
Champion user-centered design, facilitate feedback loops, and validate usability with diverse stakeholders
Provide acquisition, systems engineering, and programmatic support across the product lifecycle
Evaluate technical proposals, architectures, and integration strategies for feasibility and alignment
Identify and mitigate risks through independent assessments of readiness, tradeoffs, and dependencies
Interface with developers, integrators, and stakeholders to track progress and remove blockers
Oversee test planning, performance reviews, and deployment readiness activities
Draft decision briefs, white papers, and acquisition documentation for leadership use
Act as the primary liaison with customer support operations to capture, triage, and integrate user feedback into product improvements
Develop, maintain, and execute engagement and communication strategies to align stakeholders, promote transparency, and drive mission adoption
Required Qualifications
U.S. citizenship and eligibility for TS/SCI clearance
Bachelor's degree in engineering, computer science, business, or related field
10+ years of experience in product management, systems engineering, or program support
Experience supporting U.S. government programs (DoD, DHS, IC, or civilian agencies)
Strong analytical and communication skills, with the ability to influence senior decision-makers
Familiarity with Agile methodologies and tools (e.g., Jira, Confluence)
Preferred Qualifications
Advanced degree or certifications (e.g., PMP, SAFe, CSPO, CSEP)
Knowledge of acquisition frameworks (FAR, DFARS, DoD 5000)
Familiarity with cloud infrastructure, software development, or data science
Prior SETA or PMO experience supporting government product teams
