Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
Technical Support Engineer - GovCloud (Remote)
$70K - $110K *
Solve complex technical challenges and advocate for customers by providing expert support, troubleshooting issues, and ensuring optimal integration and deployment of services in a fast-paced environme...
1 week ago
Software Customer Resident Engineer
$105K - $145K *
Join a team that's dedicated to integrating software solutions for automotive audio. Leverage your expertise to enhance system performance, resolve issues, and ensure high-quality calibration in a dyn...
4 days ago
Software Customer Resident Engineer
$105K - $145K *
Join a team that's driving technical integration solutions for automotive software, enhancing collaboration between engineering and customer teams to ensure high-quality software performance and issue...
4 days ago
Software Customer Resident Engineer
$105K - $145K *
Join a team that drives innovation as a technical liaison, integrating software and systems for automotive excellence. Collaborate across teams to enhance vehicle performance and ensure quality delive...
4 days ago
Software Engineer 3 (IDN - 190)
$108K - $130K *
Drive innovative software solutions by leveraging your extensive experience in software engineering and expertise in modern technologies to develop and enhance complex systems in a dynamic environment...
4 days ago
Software Engineer 3 (IDN - 190)
$108K - $130K *
Join our dynamic team to leverage your software engineering skills and lead critical development projects utilizing modern technologies and methodologies in a collaborative environment, driving innova...
4 days ago
$110K - $130K *
Partner with us to drive enterprise growth through technical strategy, ownership of pre-sales cycles, and development of repeatable processes. Be a key player in shaping strategies that resonate with...
Reposted 1 week ago
Presales Engineer, Workers' Compensation
$110K - $130K *
Join a team that's committed to providing technical expertise in presales to drive business success. Engage and consult with customers, architect solutions, and deliver impactful presentations to clos...
5 days ago
$125K - $150K *
Accelerate your career as you lead customer-focused solutions for complex treasury and capital markets challenges. Collaborate with diverse teams to design innovative Kondor solutions that align with...
1 week ago
$125K - $150K *
Transform infrastructure deployment by designing and maintaining robust CI/CD platforms, enhancing automation, safety, and scalability across diverse cloud environments...
Today
Logistics Support & CMPro Analyst SME II
$88K - $105K *
Transform logistics support and CMPro analysis while collaborating across teams to enhance documentation accuracy and lifecycle management. Drive initiatives that meet U.S. Navy standards and ensure c...
2 weeks ago
$100K - $120K *
Drive security and efficiency in software delivery by managing DevSecOps strategies, CI/CD pipelines, and cloud technologies, ensuring robust documentation and scalable architectures for mission-criti...
2 weeks ago
$71K - $105K *
Help us cultivate engineering talent! Join us in sustaining production products, enhancing your CAD skills, and advancing to a comprehensive design engineering role with collaborative opportunities fo...
3 weeks ago
$80K - $95K *
Unlock potential by driving innovative solutions for radio communication systems, ensuring stability and performance across all platforms. Collaborate with diverse teams to enhance operational capabil...
6 days ago
Senior Sales Engineer, Central America and Caribbean
$172K - $286K *
Partner with us to empower the cybersecurity landscape in Central America and the Caribbean by leading pre-sales activities, providing expert technical support, and enhancing partner capabilities to d...
2 weeks ago
Senior Sales Engineer, Central America and Caribbean
$172K - $286K *
Empower cybersecurity sales in the CCA region by providing expert technical support, delivering engaging product demonstrations, and articulating complex concepts to diverse audiences, all while stayi...
2 weeks ago
$95K - $118K *
Optimize enterprise endpoint management through the configuration, deployment, and security of Windows and macOS devices. Act as a Subject Matter Expert to enhance user experience and streamline opera...
3 weeks ago
Services Account Executive (SAE) - US Public Sector
$253K - $327K *
Grow your career with an opportunity to lead Professional Services sales, collaborating closely with clients and account teams to deliver tailored consulting solutions and drive business growth in the...
Reposted 2 days ago
Services Account Executive (SAE) - US Public Sector
$253K - $327K *
Drive growth by engaging with clients to promote and sell our Professional Services. Collaborate with account teams to tailor solutions, manage contracts, and build strong client relationships. Succes...
Reposted 2 days ago
$160K - $170K *
Support seamless operations across teams by ensuring application system performance and reliability. Engage in troubleshooting, monitoring, and maintenance to deliver top-tier data accuracy and servic...
2 weeks ago
$95K - $115K *
Lead the charge in cybersecurity solutions by leveraging your technical skills to support sales, qualify leads, and enhance customer engagements. Your expertise will directly contribute to the growth...
Reposted 2 weeks ago
Sr Analyst - Application Support Engineering
$90K - $105K *
Transform your career by joining a dynamic support team where you will tackle application issues, enhance operational processes, and ensure high customer satisfaction all while collaborating in an Agi...
2 weeks ago
Technical Support Engineer - Education and Non Profit Cloud
$80K - $122K *
Join a team that's dedicated to providing exceptional technical support for nonprofit and education-focused cloud solutions. Engage with diverse stakeholders to ensure operational excellence and enhan...
Reposted 3 weeks ago
Technical Support Engineer - Education and Non Profit Cloud
$80K - $122K *
Join a team that's committed to excellence in nonprofit and education cloud support. As a Technical Support Engineer, you'll deliver high-quality assistance, partner cross-functionally, and enhance cu...
Reposted 3 weeks ago
Technical Support Engineer - Education and Non Profit Cloud
$80K - $122K *
Join a dynamic team to deliver top-tier technical support for Nonprofit and Education Clouds. Engage with customers and collaborate across departments to enhance operational effectiveness and ensure h...
Reposted 3 weeks ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.