Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
Sr Technology Solutions Manager
$114K - $206K *
Manage complex technology initiatives, ensuring strategic alignment and effective solution delivery. Collaborate across teams to define scopes and drive project success through expert technical guidan...
Reposted 1 week ago
Sr Technology Solutions Manager
$114K - $206K *
Transform technology solutions by leading complex initiatives and collaborating with stakeholders to drive strategic vision, project delivery, and comprehensive solutions across multiple domains, ensu...
Reposted 1 week ago
Sr. Integration Engineer (VA ESOM)
$130K - $140K *
Tackle advanced endpoint integration challenges to optimize enterprise application deployment, enhance security, and streamline operations across diverse platforms in a dynamic, remote environment foc...
6 days ago
Customer Support Engineer - Industrial Hardware, IoT
$80K - $120K *
Transform customer experiences by providing expert technical support and solutions. Collaborate with cross-functional teams to ensure clients maximize value from hardware installations, driving satisf...
2 weeks ago
In Service Support Engineer I/II
$100K - $116K *
Engage in submarine network modernization by delivering expert technical support, troubleshooting, and training. Elevate your career through hands-on problem-solving and collaboration in high-stakes e...
2 weeks ago
In Service Support Engineer I/II
$100K - $116K *
Empower submarine modernization efforts by analyzing trouble reports and providing essential technical support both onsite and remotely. Join us in implementing solutions and training personnel in a d...
2 weeks ago
Staff Site Reliability Engineer
$119K - $170K *
Join our Cloud Infrastructure team to drive highly scalable solutions, troubleshoot complex systems, and enhance platform security while leveraging automation tools. Collaborate in a dynamic environme...
3 weeks ago
Staff Site Reliability Engineer
$119K - $170K *
Lead the charge in ensuring the reliability and performance of a global cloud infrastructure. Collaborate with cross-functional teams to design and implement innovative monitoring solutions, optimizin...
Reposted yesterday
Intel Data Technical Analyst SME
$90K - $130K *
Champion data initiatives by leveraging your expertise in intelligence data integration and governance, enabling informed leadership decision-making within the Intelligence Community and Department of...
Yesterday
Support Enablement Program Manager
$90K - $130K *
Strategize innovative enablement programs that empower technical teams to excel and drive customer success. Collaborate cross-functionally to create engaging training content and measure effectiveness...
3 weeks ago
$75K - $95K *
Lead the charge in providing exceptional technical support for managed services customers, addressing complex issues, mentoring staff, and enhancing the customer experience through proactive solutions...
Reposted 2 weeks ago
Senior Manager, AWS Technical Support
$150K - $165K *
Elevate customer support by leading a team that enhances operational excellence and adopts AI-driven strategies within AWS ecosystems. Drive improvements in customer satisfaction and create scalable s...
4 days ago
$80K - $199K *
Innovate technical sales strategies while collaborating with Account Representatives to deliver tailored cybersecurity solutions, driving business value and customer engagement to build a strong terri...
1 week ago
Senior Manager, AWS Technical Support
$150K - $165K *
Lead and enhance AWS technical support teams, driving operational excellence and customer satisfaction through strategic innovations and AI-powered solutions. Elevate support delivery and collaborate...
3 days ago
Network Services Administrator Manager - SME
$100K - $130K *
Take ownership of network services administration, ensuring robust governance, scalability, and security compliance across operational environments while advising leadership on modernization strategie...
2 weeks ago
$70K - $95K *
Empower infrastructure growth by building, maintaining, and troubleshooting systems. Engage in frequent travel to deliver expertise in system installation and support while collaborating with a skille...
1 week ago
Account Executive, Enterprise - Atlanta
$117K - $167K *
Join a team that's passionate about transforming businesses through cloud security. You will build strong internal and customer relationships, develop strategies, and act as a trusted advisor, driving...
3 weeks ago
Sales Engineer , Enterprise Majors
$120K - $150K *
Collaborate with sales teams to strategize and deliver cybersecurity solutions, positioning yourself as a trusted advisor. Engage with enterprise clients, leading technical discussions and presenting...
3 weeks ago
Technical Account Manager - SMTP
$100K *
Transform client success as a dedicated Technical Account Manager, ensuring seamless onboarding, managing technical escalations, and optimizing deliverability for high-volume enterprise accounts while...
Yesterday
Software Engineer 3 (AWF - 058)
$100K - $130K *
Empower teams to deliver innovative software solutions by leveraging a decade of experience in software engineering, focusing on complex programs while fostering collaboration and technical excellence...
2 weeks ago
Software Engineer 3 (AWF - 058)
$100K - $130K *
Lead development efforts and enhance software solutions across complex programs, leveraging 10 years of software engineering experience and an active TS/SCI with Polygraph clearance to drive innovatio...
2 weeks ago
$80K - $110K *
Join a skilled team to enhance systems engineering efforts, managing requirements and leading complex tasks. Contribute to innovative solutions in hardware design and testing, while ensuring complianc...
2 weeks ago
Technical Account Manager - SMTP
$100K *
Build strong relationships as you guide high-volume enterprise clients through technical onboarding, serve as their trusted advisor, and optimize their satisfaction and deliverability outcomes while d...
Yesterday
$100K - $135K *
Unlock potential by developing innovative test automation frameworks in an Agile environment. Collaborate with cross-functional teams to enhance CI/CD practices and improve software quality for critic...
3 weeks ago
Systems Engineer L4 - Solution Train Engineer
$150K - $200K *
Elevate your career as a servant leader and coach in a dynamic SAFe environment, guiding complex HPC solutions and fostering collaboration across diverse teams while enhancing Agile methodologies and...
3 weeks ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.