Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$90K - $110K *

Lead the charge in optimizing business analysis and stakeholder engagement through effective communication and reporting, leveraging your expertise in data synthesis to create impactful narratives for...

US-AnywhereRemote

6 days ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $110K *

Optimize business analytics and stakeholder engagement while leading communications and reporting initiatives. Collaborate to convert complex data into clear, impactful narratives that drive decision...

6 days ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Engage in cutting-edge network engineering as a Network Test Engineer, providing critical support for mission success. Collaborate with teams to design, implement, and enhance secure network solutions...

1 week ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$200K - $210K *

Join a team that's committed to applying systems engineering principles across all life cycle phases. You’ll ensure technical integrity and quality, collaborating with diverse stakeholders to resolve...

1 week ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$90K - $110K *

Support engineering teams by administering Autodesk applications, ensuring seamless operation and integrity of design workflows. Oversee installation, troubleshooting, and compliance within regulated...

Vancouver, BCIn-Person

3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$136K - $194K *

Empower progress by designing, automating, and maintaining secure cloud infrastructure. Drive reliability and efficiency across Microsoft Azure and GCP environments while enhancing collaboration and i...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$136K - $194K *

Join a team that designs and maintains secure cloud infrastructure, emphasizes automation and reliability, and transforms scalable solutions in Azure and GCP environments while adhering to federal com...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Elevate your career by providing critical onsite SAP EWM support in a dynamic warehouse environment. Engage in troubleshooting and resolving production issues while enhancing operational efficiency in...

4 weeks ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$150K - $180K *

Join us as a Principal AWS Solution Architect to guide enterprise clients through complex AWS architectures, ensuring strategic decisions and technical excellence without day-to-day infrastructure man...

2 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$80K - $121K *

Champion training initiatives to empower customers in maximizing value from our platform. Drive measurable success through innovative, scalable educational programs, enhancing knowledge across diverse...

US-AnywhereRemote

4 days ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$96K - $148K *

Advance your career by leading deployment teams to ensure the successful installation of hardware and software upgrades in consular facilities. Drive operational efficiency with meticulous planning, l...

US-AnywhereRemote

4 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$150K - $190K *

Join a dynamic team to engage clients, solving diverse security challenges with tailored solutions and innovative technologies while advancing operational effectiveness in cybersecurity environments...

5 days ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $120K *

Engage customers by identifying challenges and offering tailored cyber security solutions. Collaborate with sales to drive business growth, educate stakeholders, and manage technical inquiries for opt...

3 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$165K - $200K *

Optimize customer security solutions by collaborating with sales, conducting presentations, and educating partners. Tackle technical challenges and drive client engagement to enhance understanding of...

3 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$110K - $130K *

Shape the future of cybersecurity by collaborating with sales and customers to identify challenges and deliver impactful solutions that safeguard operations and information...

3 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$110K - $130K *

Join a team that's defining test solutions across the weapon system lifecycle, delivering crucial T&E support for Army initiatives, including cybersecurity verification and advanced evaluation strateg...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$150K - $190K *

Engage with customers to provide tailored security solutions while collaborating with sales teams, demonstrating expertise in cybersecurity technologies and driving educational initiatives to address...

US-AnywhereRemote

5 days ago

  •   5 - 7 years exp.  •   Information Technology

$200K - $230K *

Empower your career with a strategic role combining technical expertise and consultative selling, driving customer outcomes and influencing enterprise security strategies in a fast-paced environment...

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$200K - $230K *

Empower enterprise clients by providing expert technical guidance and solutions, driving customer success through collaborative strategies, comprehensive engagements, and impactful presentations in th...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Unlock potential by providing comprehensive systems engineering and technical analysis for government clients. Collaborate with teams to translate complex requirements into effective software and hard...

2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$92K - $149K *

Empower innovative engineering solutions by designing, developing, and implementing complex projects. Collaborate with cross-functional teams, lead initiatives, and refine processes to meet diverse te...

1 week ago

  •   5 - 7 years exp.  •   Technical Services

$110K - $130K *

Take ownership of auxiliary systems engineering for Ford Class Aircraft Carriers, providing vital technical support to design managers and collaborating with shipyards to ensure optimal system perform...

2 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$80K - $95K *

Drive impactful change by building internal support tools, enhancing AI features, and managing technical escalations for complex customer issues, ultimately improving our Customer Success outcomes thr...

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$189K - $224K *

Drive the design and implementation of robust DevOps solutions, enhancing automation across multiple product teams while fostering collaboration for seamless operational success and continuous learnin...

3 weeks ago

  •   15+ years exp.  •   Aerospace & Defense

$95K - $115K *

Shape your career as a Senior Solutions Engineer, delivering complex client solutions through innovation, collaboration, and technical expertise across diverse development platforms and tools...

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.