Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$146K - $343K *

Champion pre-sales technical support, delivering innovative networking solutions and driving customer satisfaction for K-12 and Local Government clients through collaboration and expert presentations...

Reposted yesterday

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$99K - $155K *

Manage presales engagements, architect Cisco solutions, and guide sales from discovery to close, ensuring alignment with customer needs and lifecycle strategies. Collaborate with teams to deliver inte...

3 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$120K - $160K *

Take ownership of the design and delivery of scalable cloud infrastructure, ensuring reliability and security while collaborating with cross-functional teams to implement innovative solutions that enh...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$175K - $200K *

Elevate your career as a System Engineer, working across the full lifecycle of system engineering with a mission-focused team. Engage with users and customers while producing essential documentation a...

3 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$178K - $226K *

Champion robust security measures for Amazon Leo, leading incident response efforts to mitigate risks, automate processes, and enhance operational efficiency within our satellite network's secure envi...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Information Technology

$66K - $106K *

Innovate cutting-edge cloud systems for a global enterprise, driving implementation and performance through collaboration, automation, and strategic roadmaps aligned with business goals. Engage with t...

4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$71K - $164K *

Drive engineering development and issue resolution for custom solutions. Lead cross-functional teams while managing budgets, schedules, and complex program challenges. Utilize your expertise to mentor...

Reposted 2 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $120K *

Accelerate progress in complex DoD system integration within dynamic Live-Virtual-Constructive environments. Collaborate with experts to ensure seamless interoperability, robust performance, and advan...

6 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$80K - $110K *

Empower the APPA team by leading systems engineering efforts to ensure integration, architecture development, and data management in complex DoD training environments, driving scalable and secure perf...

6 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$100K - $130K *

Analyze and optimize enterprise network operations, ensuring secure, reliable connectivity. Collaborate with teams to implement and modernize complex LAN, CAN, and WAN solutions that support organizat...

Reposted 5 days ago

  •   11 - 15 years exp.  •   Telecommunications & Hardware

$90K - $120K *

Unlock potential by shaping reliable digital infrastructures through the analysis, deployment, and monitoring of systems. Collaborate across teams to enhance service continuity and guide best practice...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$122K - $184K *

Optimize product security for connected devices by embedding security in every development phase. Collaborate with cross-functional teams to ensure resilient and secure solutions, mitigating risks and...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$117K - $167K *

Elevate your career by building trusted partnerships and driving cloud security innovation. Collaborate with internal teams and C-suite executives to create aligned strategies that meet customer goals...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $120K *

Champion innovative IT solutions by strategically planning, engineering, and implementing advanced network systems. Drive proactive support and data analytics for seamless customer experiences while a...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $130K *

Innovate as a pivotal Sales Engineer, providing strategic technical guidance and customer solutions across the project lifecycle, enhancing engagement and driving architectural excellence for high-imp...

6 days ago

  •   11 - 15 years exp.  •   Enterprise Technology

$89K - $143K *

Grow partnerships by providing comprehensive education on emerging IT solutions to enhance partners' practices and boost their business profitability, fostering trusted advisor relationships within th...

5 days ago

  •   Less than 5 years exp.  •   Technical Services

$66K - $106K *

Elevate your career by designing and implementing cutting-edge enterprise cloud solutions using Azure services. Collaborate with teams to enhance security, automation, and efficiency while shaping the...

Reposted 4 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$70K - $95K *

Advance customer success by implementing and supporting the Knowvation platform. Collaborate closely with clients to tailor solutions, ensuring optimal performance and fostering strong relationships f...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $100K *

Elevate customer satisfaction as a specialist in identity and access management support. Collaborate across global teams, troubleshoot complex issues, and deliver solutions for premium clients in a dy...

US-AnywhereRemote

Today

  •   5 - 7 years exp.  •   Technical Services

$120K - $150K *

Lead enterprise training initiatives by designing tailored programs for diverse users, ensuring they leverage WDP tools and processes effectively. Collaborate closely with analysts and stakeholders to...

2 weeks ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$80K - $110K *

Shape the future of technical sales and support by leading customer engagements, qualifying technical needs, and delivering exceptional guidance on advanced networking and wireless technologies with a...

Reposted today

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$120K - $150K *

Discover innovative cloud solutions as a principal architect guiding enterprise-grade environments in support of vital defense missions. Lead collaboration across teams, ensuring compliance, effective...

2 weeks ago

  •   11 - 15 years exp.  •   Aerospace & Defense

$120K - $150K *

Engineer advanced cloud infrastructures driving military innovation. Join a team that's shaping secure multi-enclave environments to support critical DoW missions, ensuring robust operational readines...

2 weeks ago

  •   11 - 15 years exp.  •   Aerospace & Defense

$120K - $150K *

Lead and implement advanced cloud architectures for mission-critical operations, ensuring security and compliance across various environments. Collaborate with military and engineering teams to enhanc...

2 weeks ago

  •   11 - 15 years exp.  •   Aerospace & Defense

$175K - $411K *

Shape the future of networking solutions by delivering expert pre-sales support to government and education clients. Leverage your technical sales expertise to convert leads into successful engagement...

Yesterday

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.