Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
Sr. Pre-Sales Systems Engineer, K-12 and Local Government
$146K - $343K *
Champion pre-sales technical support, delivering innovative networking solutions and driving customer satisfaction for K-12 and Local Government clients through collaboration and expert presentations...
Reposted yesterday
Pre-Sales Technical Solutions Engineer - Cisco
$99K - $155K *
Manage presales engagements, architect Cisco solutions, and guide sales from discovery to close, ensuring alignment with customer needs and lifecycle strategies. Collaborate with teams to deliver inte...
3 weeks ago
Site Reliability Engineer, Customer Systems
$120K - $160K *
Take ownership of the design and delivery of scalable cloud infrastructure, ensuring reliability and security while collaborating with cross-functional teams to implement innovative solutions that enh...
2 weeks ago
$175K - $200K *
Elevate your career as a System Engineer, working across the full lifecycle of system engineering with a mission-focused team. Engage with users and customers while producing essential documentation a...
3 weeks ago
Sr Incident Response Engineer, Amazon Leo
$178K - $226K *
Champion robust security measures for Amazon Leo, leading incident response efforts to mitigate risks, automate processes, and enhance operational efficiency within our satellite network's secure envi...
Reposted 1 week ago
Systems Engineer - Enterprise Cloud
$66K - $106K *
Innovate cutting-edge cloud systems for a global enterprise, driving implementation and performance through collaboration, automation, and strategic roadmaps aligned with business goals. Engage with t...
4 weeks ago
Senior Engineering Program Manager - Issue Resolution & Custom Solutions
$71K - $164K *
Drive engineering development and issue resolution for custom solutions. Lead cross-functional teams while managing budgets, schedules, and complex program challenges. Utilize your expertise to mentor...
Reposted 2 days ago
$90K - $120K *
Accelerate progress in complex DoD system integration within dynamic Live-Virtual-Constructive environments. Collaborate with experts to ensure seamless interoperability, robust performance, and advan...
6 days ago
$80K - $110K *
Empower the APPA team by leading systems engineering efforts to ensure integration, architecture development, and data management in complex DoD training environments, driving scalable and secure perf...
6 days ago
Network Engineer L3- TS/SCI Poly required
$100K - $130K *
Analyze and optimize enterprise network operations, ensuring secure, reliable connectivity. Collaborate with teams to implement and modernize complex LAN, CAN, and WAN solutions that support organizat...
Reposted 5 days ago
$90K - $120K *
Unlock potential by shaping reliable digital infrastructures through the analysis, deployment, and monitoring of systems. Collaborate across teams to enhance service continuity and guide best practice...
2 weeks ago
Advanced Embedded Security Engineer
$122K - $184K *
Optimize product security for connected devices by embedding security in every development phase. Collaborate with cross-functional teams to ensure resilient and secure solutions, mitigating risks and...
1 week ago
Account Executive, Enterprise - SoCA
$117K - $167K *
Elevate your career by building trusted partnerships and driving cloud security innovation. Collaborate with internal teams and C-suite executives to create aligned strategies that meet customer goals...
2 weeks ago
$90K - $120K *
Champion innovative IT solutions by strategically planning, engineering, and implementing advanced network systems. Drive proactive support and data analytics for seamless customer experiences while a...
3 weeks ago
$100K - $130K *
Innovate as a pivotal Sales Engineer, providing strategic technical guidance and customer solutions across the project lifecycle, enhancing engagement and driving architectural excellence for high-imp...
6 days ago
Technical Enablement Engineer - Veeam
$89K - $143K *
Grow partnerships by providing comprehensive education on emerging IT solutions to enhance partners' practices and boost their business profitability, fostering trusted advisor relationships within th...
5 days ago
Systems Engineer - Enterprise Cloud
$66K - $106K *
Elevate your career by designing and implementing cutting-edge enterprise cloud solutions using Azure services. Collaborate with teams to enhance security, automation, and efficiency while shaping the...
Reposted 4 days ago
Implementation and Support Engineer
$70K - $95K *
Advance customer success by implementing and supporting the Knowvation platform. Collaborate closely with clients to tailor solutions, ensuring optimal performance and fostering strong relationships f...
1 week ago
Senior Technical Support Engineer
$80K - $100K *
Elevate customer satisfaction as a specialist in identity and access management support. Collaborate across global teams, troubleshoot complex issues, and deliver solutions for premium clients in a dy...
Today
Senior Enterprise Data Training and Enablement Lead
$120K - $150K *
Lead enterprise training initiatives by designing tailored programs for diverse users, ensuring they leverage WDP tools and processes effectively. Collaborate closely with analysts and stakeholders to...
2 weeks ago
$80K - $110K *
Shape the future of technical sales and support by leading customer engagements, qualifying technical needs, and delivering exceptional guidance on advanced networking and wireless technologies with a...
Reposted today
$120K - $150K *
Discover innovative cloud solutions as a principal architect guiding enterprise-grade environments in support of vital defense missions. Lead collaboration across teams, ensuring compliance, effective...
2 weeks ago
$120K - $150K *
Engineer advanced cloud infrastructures driving military innovation. Join a team that's shaping secure multi-enclave environments to support critical DoW missions, ensuring robust operational readines...
2 weeks ago
$120K - $150K *
Lead and implement advanced cloud architectures for mission-critical operations, ensuring security and compliance across various environments. Collaborate with military and engineering teams to enhanc...
2 weeks ago
Presales Systems Engineer, SLED
$175K - $411K *
Shape the future of networking solutions by delivering expert pre-sales support to government and education clients. Leverage your technical sales expertise to convert leads into successful engagement...
Yesterday
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.