Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
Senior Atlassian Service Desk Analyst
$90K - $110K *
Lead the charge in optimizing business analysis and stakeholder engagement through effective communication and reporting, leveraging your expertise in data synthesis to create impactful narratives for...
6 days ago
Senior Atlassian Service Desk Analyst
$90K - $110K *
Optimize business analytics and stakeholder engagement while leading communications and reporting initiatives. Collaborate to convert complex data into clear, impactful narratives that drive decision...
6 days ago
$110K - $130K *
Engage in cutting-edge network engineering as a Network Test Engineer, providing critical support for mission success. Collaborate with teams to design, implement, and enhance secure network solutions...
1 week ago
$200K - $210K *
Join a team that's committed to applying systems engineering principles across all life cycle phases. You’ll ensure technical integrity and quality, collaborating with diverse stakeholders to resolve...
1 week ago
Engineering Application Support Engineer
$90K - $110K *
Support engineering teams by administering Autodesk applications, ensuring seamless operation and integrity of design workflows. Oversee installation, troubleshooting, and compliance within regulated...
3 weeks ago
Site Reliability Engineer - Journeyman
$136K - $194K *
Empower progress by designing, automating, and maintaining secure cloud infrastructure. Drive reliability and efficiency across Microsoft Azure and GCP environments while enhancing collaboration and i...
3 weeks ago
Site Reliability Engineer - Journeyman
$136K - $194K *
Join a team that designs and maintains secure cloud infrastructure, emphasizes automation and reliability, and transforms scalable solutions in Azure and GCP environments while adhering to federal com...
3 weeks ago
$80K - $95K *
Elevate your career by providing critical onsite SAP EWM support in a dynamic warehouse environment. Engage in troubleshooting and resolving production issues while enhancing operational efficiency in...
4 weeks ago
Principal AWS Solution Architect - Cloud Advisory & Escalation
$150K - $180K *
Join us as a Principal AWS Solution Architect to guide enterprise clients through complex AWS architectures, ensuring strategic decisions and technical excellence without day-to-day infrastructure man...
2 weeks ago
Senior Scaled Customer Education Specialist
$80K - $121K *
Champion training initiatives to empower customers in maximizing value from our platform. Drive measurable success through innovative, scalable educational programs, enhancing knowledge across diverse...
4 days ago
Senior Deployment Engineer / Tiger Team Lead
$96K - $148K *
Advance your career by leading deployment teams to ensure the successful installation of hardware and software upgrades in consular facilities. Drive operational efficiency with meticulous planning, l...
4 weeks ago
$150K - $190K *
Join a dynamic team to engage clients, solving diverse security challenges with tailored solutions and innovative technologies while advancing operational effectiveness in cybersecurity environments...
5 days ago
$100K - $120K *
Engage customers by identifying challenges and offering tailored cyber security solutions. Collaborate with sales to drive business growth, educate stakeholders, and manage technical inquiries for opt...
3 weeks ago
$165K - $200K *
Optimize customer security solutions by collaborating with sales, conducting presentations, and educating partners. Tackle technical challenges and drive client engagement to enhance understanding of...
3 weeks ago
$110K - $130K *
Shape the future of cybersecurity by collaborating with sales and customers to identify challenges and deliver impactful solutions that safeguard operations and information...
3 weeks ago
$110K - $130K *
Join a team that's defining test solutions across the weapon system lifecycle, delivering crucial T&E support for Army initiatives, including cybersecurity verification and advanced evaluation strateg...
Reposted 1 week ago
$150K - $190K *
Engage with customers to provide tailored security solutions while collaborating with sales teams, demonstrating expertise in cybersecurity technologies and driving educational initiatives to address...
5 days ago
Senior Solutions Engineer, Enterprise Accounts
$200K - $230K *
Empower your career with a strategic role combining technical expertise and consultative selling, driving customer outcomes and influencing enterprise security strategies in a fast-paced environment...
3 weeks ago
Senior Solutions Engineer, Enterprise Accounts
$200K - $230K *
Empower enterprise clients by providing expert technical guidance and solutions, driving customer success through collaborative strategies, comprehensive engagements, and impactful presentations in th...
3 weeks ago
$110K - $130K *
Unlock potential by providing comprehensive systems engineering and technical analysis for government clients. Collaborate with teams to translate complex requirements into effective software and hard...
2 weeks ago
$92K - $149K *
Empower innovative engineering solutions by designing, developing, and implementing complex projects. Collaborate with cross-functional teams, lead initiatives, and refine processes to meet diverse te...
1 week ago
Senior Auxiliary Systems Engineer
$110K - $130K *
Take ownership of auxiliary systems engineering for Ford Class Aircraft Carriers, providing vital technical support to design managers and collaborating with shipyards to ensure optimal system perform...
2 weeks ago
$80K - $95K *
Drive impactful change by building internal support tools, enhancing AI features, and managing technical escalations for complex customer issues, ultimately improving our Customer Success outcomes thr...
1 week ago
Systems Engineer Skill Level 3 - FFLL-8924
$189K - $224K *
Drive the design and implementation of robust DevOps solutions, enhancing automation across multiple product teams while fostering collaboration for seamless operational success and continuous learnin...
3 weeks ago
$95K - $115K *
Shape your career as a Senior Solutions Engineer, delivering complex client solutions through innovation, collaboration, and technical expertise across diverse development platforms and tools...
3 weeks ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.