Director, Customer Engagement Jobs

Explore Director, Customer Engagement roles that pay $100,000 or more on Ladders. These senior leaders shape how organizations build lasting customer relationships, improve experiences, and turn engagement into business growth. Browse opportunities across industries and discover roles aligned with your leadership experience.

What Does a Director of Customer Engagement Do?

A Director of Customer Engagement develops strategies that help customers connect with a brand throughout their journey. Responsibilities may include leading customer experience and lifecycle programs, improving retention and loyalty, overseeing communication channels, and partnering with sales, marketing, product, and service teams. Directors often use customer research and performance data to identify opportunities and measure results.

Skills and Qualifications

Employers often seek leaders with experience in customer engagement, customer experience, marketing, customer success, or related fields. Useful strengths include strategic planning, team leadership, cross-functional collaboration, analytical decision-making, and clear communication. Familiarity with CRM platforms, customer data, lifecycle marketing, and experience measurement may also be valuable. Requirements vary by employer and industry.

Career Opportunities and Compensation

Director-level customer engagement positions can be found in sectors such as technology, financial services, healthcare, retail, and business services. Compensation depends on factors including location, company size, industry, scope of responsibility, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, helping experienced candidates explore senior opportunities.

Find Director, Customer Engagement Jobs on Ladders

Search current Director, Customer Engagement openings and compare roles by responsibilities, qualifications, and workplace expectations. Create or update your profile to support your search for a leadership role that fits your expertise and career goals.

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$125K - $150K *

Elevate your career by leading strategic initiatives in Electrical product management, driving growth through analytics, vendor partnerships, and cross-functional collaboration to optimize profitabili...

Yesterday

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$120K - $145K *

Accelerate progress at our Sales Enablement team by shaping strategies that enhance wholesaler effectiveness, drive growth, and foster a culture of continuous learning and innovation in financial serv...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$170K - $185K *

Lead the charge in creative excellence, guiding multimedia projects that elevate brand identity through compelling visual storytelling. Collaborate with diverse teams to deliver innovative solutions t...

4 weeks ago

  •   8 - 10 years exp.  •   Media

$110K - $130K *

Lead client relationships and drive strategic growth while ensuring high-quality delivery. Collaborate across teams to align marketing efforts with client objectives and mentor account strategists for...

United StatesRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $145K *

Empower consumer experiences by leading product strategy and execution for innovative genomics solutions. Collaborate with cross-functional teams to enhance user satisfaction and drive adoption throug...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$120K *

Join a team that's shaping the future of executive engagement by leading strategies to attract and retain senior Buying Executives. Drive audience growth and satisfaction while collaborating across de...

2 weeks ago

  •   8 - 10 years exp.  •   Energy & Utilities

$155K - $175K *

Shape the future of digital experiences by leading AI and data product strategies that enhance personalization and drive engagement across luxury hotel portfolios. Collaborate with cross-functional te...

5 days ago

  •   8 - 10 years exp.  •   Hospitality & Recreation

$100K - $120K *

Champion client success by leading complex programs, bridging teams and clients, and shaping delivery practices. Drive technical projects with agility while ensuring high-quality outcomes and fosterin...

3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$136K - $182K *

Explore strategic sales leadership in a pivotal role driving $750M revenue. Cultivate high-performing teams, optimize customer partnerships, and shape the future vision of commercial success in a dyna...

Montreal, QCIn-Person

Reposted 2 weeks ago

  •   11 - 15 years exp.  •   Business Services

$160K - $190K *

Join us in leading the Enterprise Technology Office, where you'll drive IT strategy, governance, and performance management to deliver business value and enhance organizational effectiveness across th...

Reposted 3 days ago

  •   8 - 10 years exp.  •   Energy & Utilities

$110K - $130K *

Unlock your potential as a key player in driving sales growth; own the entire sales cycle while engaging with mid-market engineering organizations. Collaborate across teams to enhance our product’s ev...

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$125K - $150K *

Transform customer service excellence by leading a global team focused on enhancing customer satisfaction, optimizing order fulfillment, and fostering strong relationships across all functions. Drive...

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$151K - $215K *

Innovate global technology procurement strategies, optimizing spend and supplier relationships. Collaborate with cross-functional teams to enhance value creation and drive efficiency across technology...

New York, NYRemote

1 week ago

  •   8 - 10 years exp.  •   Media

$150K - $180K *

Unlock potential by leading data strategy and analytics for a multi-site healthcare organization, transforming complex data into actionable insights that drive growth and enhance operational efficienc...

1 week ago

  •   Less than 5 years exp.  •   Staffing

$110K - $130K *

Join us to enhance customer success by managing onboarding, adoption, and growth. Build strong relationships, drive product usage, and collaborate with teams to shape our offerings while ensuring clie...

4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $120K *

Empower customer success by managing onboarding, adoption, and retention. Drive growth through relationship-building and proactive support, while collaborating with teams to enhance product offerings...

4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$125K - $150K *

Shape the future of product excellence by leading operational alignment, enhancing team delivery, and driving go-to-market execution. Collaborate with engineering and stakeholders to ensure seamless e...

3 weeks ago

  •   Less than 5 years exp.  •   Food & Beverages

$140K - $150K *

Join a dynamic team as you drive revenue and enterprise adoption of cutting-edge cybersecurity solutions. Leverage your expertise to build strategic relationships and enhance customer trust in a rapid...

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$207K - $255K *

Pioneer innovative solutions by leading cross-functional teams to drive client success. Leverage extensive experience in management consulting and technology to deliver high-quality results in a dynam...

2 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$150K - $175K *

Drive partner success by managing strategic relationships, ensuring operational excellence, and delivering measurable value. Collaborate cross-functionally to meet partner objectives and unlock growth...

Reposted today

  •   5 - 7 years exp.  •   Real Estate & Construction

$150K - $175K *

Drive partner success by managing strategic relationships, ensuring operational excellence, and delivering measurable value. Collaborate cross-functionally to translate partner goals into actionable i...

Reposted today

  •   5 - 7 years exp.  •   Real Estate & Construction

$150K - $175K *

Lead partner success initiatives by managing strategic relationships, driving retention, and delivering measurable value. Collaborate cross-functionally to ensure partners achieve their operational an...

Reposted today

  •   5 - 7 years exp.  •   Real Estate & Construction

$150K - $175K *

Shape the future of partner success by managing strategic relationships, driving retention, and delivering measurable value. Collaborate cross-functionally to translate partner goals into actionable i...

Reposted today

  •   5 - 7 years exp.  •   Real Estate & Construction

$90K - $110K *

Drive operational excellence by leading the Multi-Channel Department, ensuring strategic alignment and effective communication across teams while enhancing customer satisfaction and performance metric...

2 weeks ago

  •   Less than 5 years exp.  •   Media

$150K - $180K *

Accelerate success by leading a dynamic Mid-Market sales team to exceed revenue targets while shaping a high-performance culture in key urban hubs. Drive growth through technical sales expertise and c...

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Engagement do?question toggle

    A Director of Customer Engagement leads programs and strategies that strengthen customer relationships across the customer journey. The role may cover experience improvement, retention, loyalty, customer communications, and collaboration across teams.

  • What qualifications are common for Director, Customer Engagement jobs?question toggle

    Employers commonly look for relevant leadership experience in customer experience, customer engagement, marketing, customer success, or a related area. Strategic, analytical, communication, and team leadership skills are often important; specific requirements vary by role.

  • What industries hire Directors of Customer Engagement?question toggle

    Organizations in technology, financial services, healthcare, retail, and business services may hire customer engagement leaders. Opportunities and responsibilities vary by industry and company.

  • How much do Director, Customer Engagement jobs pay?question toggle

    Pay varies based on factors such as location, industry, company size, responsibilities, and experience. Ladders features vetted professional jobs paying $100,000 or more.

  • Where can I find Director, Customer Engagement jobs paying $100K or more?question toggle

    Search Ladders for Director, Customer Engagement openings. Ladders focuses on vetted professional roles with salaries of $100,000 or more.