Director, Customer Experience Jobs

Explore Director, Customer Experience opportunities for experienced leaders ready to shape how organizations serve and retain their customers. These roles typically combine customer strategy, operational leadership, and cross-functional influence to improve the end-to-end experience. Ladders features vetted professional jobs paying $100,000 or more, helping senior candidates discover customer experience leadership opportunities aligned with their expertise.

What Does a Director of Customer Experience Do?

A Director of Customer Experience develops and leads programs that make customer interactions more effective and consistent. Responsibilities may include setting experience strategy, mapping customer journeys, overseeing service and support operations, analyzing feedback and performance data, and partnering with product, sales, marketing, and technology teams. The role often translates customer insights into measurable improvements in satisfaction, loyalty, retention, and business results.

Skills and Qualifications

Employers often seek leaders with experience managing customer-facing teams and delivering organization-wide improvements. Valuable strengths include strategic planning, customer journey design, service operations, data analysis, change management, communication, and executive stakeholder engagement. Depending on the company, familiarity with CRM platforms, voice-of-customer tools, customer success practices, or contact center technology may also be important.

Career Paths and Opportunities

Director-level customer experience professionals work across industries, including technology, financial services, healthcare, retail, and business services. With a record of improving customer outcomes and leading complex initiatives, professionals may advance to Vice President of Customer Experience, Chief Customer Officer, or broader operations and customer success leadership roles.

Find Director, Customer Experience Jobs on Ladders

Search Ladders for Director, Customer Experience jobs and related senior leadership opportunities. Explore vetted roles paying $100,000 or more, compare requirements, and identify positions where you can use customer insight and operational expertise to make a lasting impact.

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$125K - $150K *

Transform customer engagement by leading innovative events and experiences. Oversee strategic direction, budget management, and cross-functional collaboration to enhance customer relationships and sup...

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$110K - $130K *

Elevate customer satisfaction by leading initiatives that enhance homeowner experiences, drive quality assurance, and foster a customer-first culture across teams. Collaborate cross-functionally to im...

1 week ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$125K - $150K *

Join a team that's dedicated to driving client success by leading strategic engagements, building relationships, and delivering exceptional service across a diverse portfolio of enterprise accounts. Y...

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$125K - $150K *

Elevate client relationships by managing a portfolio, driving growth, and delivering strategic insights. Lead engagements, ensure quality, and expand partnerships while fostering trust with executives...

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$210K - $265K *

Champion a transformative web experience by leading cross-functional teams to enhance customer engagement and drive measurable results. Shape the digital roadmap, prioritize initiatives, and ensure se...

5 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$175K - $334K *

Transform client experiences by leading a cross-functional team to innovate and implement cloud-based solutions, ensuring alignment with strategic goals while fostering a culture of continuous improve...

5 days ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$110K - $130K *

Lead the charge in enhancing customer experience by overseeing implementations, driving product adoption, and managing strategic relationships. Collaborate with cross-functional teams to ensure a seam...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Media

$120K - $145K *

Deliver innovative omnichannel experiences by leading strategy design, optimizing customer journeys, and leveraging data insights. Collaborate with teams to align brand purpose with user needs, ensuri...

6 days ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$137K - $171K *

Transform the customer support landscape by leading global Tier 2 and Tier 3 operations. Drive strategic partnerships with Engineering and Product teams to enhance service delivery and ensure exceptio...

RemoteRemote

Today

  •   5 - 7 years exp.  •   Media

$137K - $171K *

Transform customer support operations by leading a global team, enhancing technical resolution, and fostering collaboration with engineering and product teams to drive continuous improvement and custo...

Today

  •   5 - 7 years exp.  •   Media

$125K - $150K *

Champion digital transformation by leading delivery teams in Salesforce projects, ensuring excellence in project management, client relationships, and issue resolution while mentoring consultants and...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$125K - $150K *

Drive retention and growth by crafting data-driven strategies that enhance customer journeys, reduce churn, and maximize recurring revenue through cross-functional collaboration and innovative initiat...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$140K - $200K *

Lead the charge in enhancing customer satisfaction through strategic management of a high-performing OmniChannel Customer Success team, directly engaging with enterprise clients to drive results and f...

3 weeks ago

  •   8 - 10 years exp.  •   Media

$169K - $219K *

Lead the charge in managing a high-performing team to drive customer success, retention, and growth within a dedicated portfolio. Oversee strategic initiatives, operational excellence, and executive p...

Toronto, ONIn-Person

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $120K *

Transform the employee experience by leading strategic HR initiatives that empower a diverse workforce and drive engagement across the organization, fostering a culture of growth and sustainability wi...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$120K - $145K *

Champion consumer experience by leading a new function that enhances product journeys, drives engagement, and fosters loyalty through actionable insights and strategic initiatives, directly impacting...

2 weeks ago

  •   8 - 10 years exp.  •   Food & Beverages

$150K - $180K *

Reimagine customer experiences by leading strategic CRM and CRO initiatives. Drive revenue growth through data-driven journey design and multi-channel strategies, while collaborating with teams to enh...

Today

  •   5 - 7 years exp.  •   Media

$89K - $183K *

Engage with us to lead customer experience initiatives, driving insights and strategies that enhance satisfaction and performance. Collaborate across teams to implement data-driven solutions and champ...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$89K - $183K *

Champion customer-centric strategies by leading CX research initiatives, driving insights through analytics, and enhancing customer experiences across the organization. Collaborate with leaders to imp...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$229K - $267K *

Innovate the consumer digital experience by leading a cross-functional team to enhance our website, mobile app, and web portal. Define a multi-year vision, prioritize initiatives, and drive engagement...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$150K - $180K *

Elevate production excellence by leading complex client programs, ensuring strategic delivery, client satisfaction, and operational efficiency across multi-million-dollar initiatives and diverse marke...

1 week ago

  •   8 - 10 years exp.  •   Media

$150K - $180K *

Elevate client experiences by leading production strategy and execution across multi-million-dollar programs. Drive operational excellence, manage cross-functional teams, and ensure client satisfactio...

1 week ago

  •   8 - 10 years exp.  •   Media

$160K - $190K *

Shape the future of customer experiences by leading omnichannel strategies, fostering collaboration, and driving innovative solutions that align with business goals and user needs across diverse brand...

4 days ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$130K - $160K *

Empower teams to deliver cutting-edge AI and customer experience solutions. As a strategic leader, you'll manage practices, drive modernization, and enhance client satisfaction while overseeing P&L an...

3 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$110K - $130K *

Partner with us to transform customer experience operations into a seamless, data-driven journey. Your leadership will unify departments for consistency, enabling effective strategies that enhance cus...

United StatesRemote

Reposted 4 days ago

  •   Less than 5 years exp.  •   Legal & Accounting

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Experience do?question toggle

    A Director of Customer Experience leads strategies and teams that improve customer interactions across the organization. The work can include customer journey planning, service operations, feedback analysis, and coordinating improvements with departments such as product, sales, and marketing.

  • What qualifications are common for Director, Customer Experience jobs?question toggle

    Employers commonly look for leadership experience in customer experience, customer success, support, or service operations, along with strengths in strategy, analytics, communication, and cross-functional change management. Specific requirements vary by employer and industry.

  • Where do Directors of Customer Experience work?question toggle

    These leaders work in many sectors, including technology, financial services, healthcare, retail, and business services. Their responsibilities and team structures vary based on the organization’s customers and operating model.

  • What is the typical salary for a Director of Customer Experience?question toggle

    Compensation varies by industry, location, company size, and scope of responsibility. Ladders focuses on vetted professional roles paying $100,000 or more, so candidates can explore qualifying opportunities and review each listing for its compensation details.

  • What roles can follow a Director of Customer Experience position?question toggle

    Potential next steps include Vice President of Customer Experience, Chief Customer Officer, or senior leadership roles in customer success, service operations, and broader business operations.