Discover Director, Customer Engagement Jobs

Welcome to the category page for Director, Customer Engagement jobs. Here at Ladders, we connect you with a wide variety of job opportunities in this vibrant profession.

What is a Director, Customer Engagement?

The Director, Customer Engagement is responsible for developing and implementing strategies that increase customer engagement, drive user satisfaction and create brand loyalty.

Opportunities and Growth

As a Director, Customer Engagement, there are ample opportunities for growth and advancement. Get a chance to work in industries like technology, financial services, and healthcare where you can showcase your skills and make a difference by enhancing customer engagement strategies.

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$144K - $195K *

Lead Partner Success through strategic growth across channel, Omni, and enterprise partnerships. Develop teams, set operational standards, and drive performance metrics to ensure partner retention and...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$150K - $180K *

Lead the charge in digital marketing and commerce strategies to drive client growth. Collaborate with enterprise clients and optimize technology solutions that enhance customer engagement and revenue...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Business Services

$150K - $180K *

Transform client digital strategies by driving marketing, commerce, and loyalty solutions to enhance engagement and revenue growth. Leverage expertise in top platforms to design impactful experiences...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Business Services

$192K - $235K *

Elevate customer engagement through strategic lifecycle marketing that drives product usage and revenue growth in an API-first environment by leveraging data insights and cross-functional collaboratio...

US-AnywhereRemote

4 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$125K - $150K *

Drive customer success excellence in a fast-paced healthcare environment, leading strategic initiatives to improve retention, operational scalability, and service quality while leveraging AI insights...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$156K - $231K *

Discover new growth opportunities by leading the global eCommerce strategy to optimize customer journeys and enhance user experiences, driving conversion and revenue growth across digital channels in...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$110K - $130K *

Elevate customer success operations by building a dynamic team and optimizing workflows. Leverage analytics to drive insights, design training programs, and ensure seamless collaboration across functi...

US-AnywhereRemote

5 days ago

  •   5 - 7 years exp.  •   Business Services

$150K - $180K *

Drive strategic client success and growth by managing key accounts, identifying expansion opportunities, and developing innovative technology solutions that deliver lasting partnerships and results ac...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$160K - $200K *

Drive strategic delivery excellence across a $55M telecom portfolio, leading complex engineering programs while fostering client engagement and operational innovation. Elevate team performance and inf...

US-AnywhereRemote

2 days ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$130K - $160K *

Join us to drive revenue growth and strategic expansion within a top-tier client partnership, leveraging your expertise in AI and data solutions to convert opportunities in a complex technological env...

US-AnywhereRemote

Reposted 2 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $180K *

Grow and empower key accounts to achieve 15%+ YOY revenue growth by engaging CXOs strategically and expanding service offerings through collaboration and account planning...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$250K - $350K *

Engage with key accounts to drive double-digit growth, establishing strategic partnerships for AI transformation by leveraging relationships and delivering innovative solutions in collaboration with c...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$150K - $180K *

Pioneer industry standards in digital identity and security. Lead strategic engagement and influence across key ecosystems. Collaborate with teams to drive innovation and ensure compliance with emergi...

US-AnywhereRemote

5 days ago

  •   5 - 7 years exp.  •   Information Technology

$160K - $297K *

Unlock potential by leading product strategy in a dynamic SaaS environment. Drive growth and innovation while building a high-performing team, ensuring alignment across functions to turn customer insi...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$130K - $180K *

Drive customer growth by leading a skilled team to enhance partnerships and expand business. Leverage AI insights to inform strategies, ensuring a seamless customer experience while achieving retentio...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$240K - $270K *

Transform customer relationships through personalized CRM strategies that elevate lifetime value per install. Lead a team in enhancing customer engagement across all channels and develop new value cre...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$150K - $180K *

Inspire growth by leading a high-performing team to enhance client services, ensuring operational excellence, customer satisfaction, and strategic retention initiatives that elevate merchant success w...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$125K - $150K *

Optimize customer success by leading the North America Level 3 support team. Champion technical escalations, develop talent, and enhance collaboration to ensure effective resolution of complex custome...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$108K - $180K *

Join a dynamic team to develop innovative customer engagement strategies that drive health outcomes by leveraging data, behavioral science, and creative marketing. Be a strategic thinker who thrives i...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$211K - $235K *

Unlock potential by leading digital marketing strategies that optimize buyer engagement and conversion efficiency, focusing on performance marketing channels and demand generation. Drive impactful res...

US-AnywhereRemote

4 days ago

  •   8 - 10 years exp.  •   Business Services

$160K *

Lead the charge in developing innovative integrated marketing strategies that align business growth with account-based marketing efforts. Partner across teams to execute data-driven campaigns that dri...

US-AnywhereRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Business Services

$110K - $130K *

Unlock potential by cultivating client relationships, optimizing operations, and leading a team to deliver exceptional results. Drive strategic program excellence and operational efficiencies while en...

US-AnywhereRemote

3 days ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$101K - $153K *

Lead customer engagement initiatives by defining services scope, building relationships, and driving business development. Collaborate with C-level executives to showcase value and meet customer needs...

US-AnywhereRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$150K - $180K *

Shape the future of client relationships by co-developing strategic roadmaps and fostering deep partnerships. Drive innovation and AI solutions to deliver value while leading cross-functional teams in...

US-AnywhereRemote

5 days ago

  •   Less than 5 years exp.  •   Business Services

$145K - $175K *

Lead digital transformations within the Adobe ecosystem, driving architecture strategy and delivering cohesive customer experiences through integration and innovation in data-driven marketing solution...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What qualifications do I need for a Director, Customer Engagement job?question toggle

    Most Director, Customer Engagement jobs require a bachelor’s degree in marketing or business. Prior experience in customer relations or sales is often required. Strong leadership and interpersonal skills are necessary.

  • What is the job outlook for Director, Customer Engagement?question toggle

    As businesses emphasize customer satisfaction and engagement, there's a growing demand for professionals who can create and execute successful customer engagement strategies. Thus, the job outlook for Directors of Customer Engagement is quite encouraging.