Explore Director, Customer Care opportunities for experienced leaders ready to shape service strategy, improve customer experiences, and lead high-performing support organizations. These roles often oversee customer care operations across channels, develop service standards, and partner with teams throughout the business to resolve customer needs and strengthen loyalty. Ladders features vetted professional jobs paying $100,000 or more.
Directors of Customer Care set operational priorities and guide the teams responsible for supporting customers. Depending on the organization, they may lead contact centers, customer support, escalations, or broader service functions. Typical responsibilities include managing budgets and staffing, improving processes, monitoring service performance, and ensuring customer feedback informs business decisions.
Employers often seek leaders with a background in customer service, support operations, or customer experience management. Valuable strengths include people leadership, strategic planning, communication, problem-solving, and the ability to interpret service metrics. Experience with contact center technology, CRM platforms, workforce planning, and continuous improvement may also be relevant. Requirements vary by employer and industry.
Director-level customer care professionals can influence customer retention, brand trust, and operational efficiency. Opportunities span industries such as technology, financial services, healthcare, retail, and business services. Some positions focus on a particular channel or region, while others oversee large, multi-channel organizations and work closely with executive leadership.
Browse vetted Director, Customer Care openings on Ladders and discover professional roles paying $100,000 or more. Use job details to compare responsibilities, qualifications, and work arrangements, then focus your search on opportunities that fit your leadership experience and career goals.
$95K - $115K *
Elevate innovation in materials engineering by developing and qualifying reactor materials. Collaborate with cross-functional teams to drive tests and optimize processes ensuring safety and performanc...
Reposted 4 weeks ago
$80K - $95K *
Execute materials testing and characterization for fusion materials, collaborating with multidisciplinary teams to enhance and evaluate specialty materials in a dynamic environment...
Reposted 4 weeks ago
$80K - $95K *
Join a dynamic team to develop and optimize material processes, ensuring quality and efficiency in production. Collaborate with cross-functional teams to drive continuous improvement and implement inn...
1 week ago
$80K - $95K *
Empower your career by driving process improvements and variability reduction in materials engineering. Collaborate with teams to enhance manufacturing efficiency and ensure product quality through in...
1 week ago
Materials Engineer, Moderator Materials
$95K - $115K *
Engineer innovative materials for cutting-edge nuclear microreactor applications. Lead testing and qualification processes, ensuring optimal performance of moderator and reflector materials in a dynam...
2 days ago
$95K - $115K *
Pioneer innovative solutions in materials engineering, evaluating complex regulatory compliance and providing expert guidance to enhance nuclear safety and operational efficiency. Collaborate with sta...
Today
$72K - $108K *
Elevate innovation in wind turbine blade materials by leading qualification and characterization efforts. Collaborate with cross-functional teams to enhance structural integrity and drive material sol...
1 week ago
$72K - $108K *
Join a team that's dedicated to innovating materials for wind turbine blades. As a materials engineer, you'll ensure structural integrity and collaborate with cross-functional teams to enhance product...
1 week ago
$91K - $130K *
Elevate your career by joining a dynamic team focused on designing and implementing advanced mechanical systems for automated production lines, ensuring safety and efficiency in energetic manufacturin...
2 days ago
$80K - $95K *
Lead mechanical engineering projects from concept to commissioning, ensuring designs are safe, cost-effective, and compliant. Collaborate with multidisciplinary teams to deliver integrated solutions i...
1 week ago
$97K - $143K *
Advance materials engineering projects in a collaborative environment, focusing on metallurgical testing, data analysis, and ensuring adherence to safety and quality standards while supporting new pro...
3 weeks ago
$70K - $99K *
Unlock potential by planning and executing complex laboratory tests, analyzing data, and troubleshooting technical issues. Collaborate with customers and teams to ensure quality and compliance in a fa...
2 weeks ago
$80K - $95K *
Accelerate progress at the forefront of materials science by developing and optimizing nickel-titanium shape memory alloys. Collaborate across teams to translate experimental findings into innovative...
1 week ago
Materials/Metallurgical Engineer
$88K - $100K *
Analyze materials and metallurgical challenges, providing expert failure analysis and technical support in laboratory and field environments, focusing on power generation and industrial applications t...
3 weeks ago
Materials Engineer, Polymers (Dragon)
$100K - $160K *
Explore innovative material solutions as you lead the qualification and certification of polymeric materials for space applications, ensuring reliability and safety in crewed missions while collaborat...
1 week ago
$89K - $134K *
Unlock your potential by leading cross-functional engineering projects, ensuring timely delivery and quality standards. Collaborate with diverse teams to drive new product development and enhance cust...
1 week ago
Staff Materials Engineer - Metallurgical Engineering
$130K - $200K *
Join us in tackling unique materials challenges for fusion power deployments, ensuring high performance in demanding environments. Lead R&D initiatives, collaborate cross-functionally, and advance mat...
4 weeks ago
$198K - $267K *
Optimize material technologies for innovative products, driving R&D and managing processes in metals and coatings to enhance user experience and ensure product reliability across multiple applications...
Reposted 6 days ago
Materials Engineer Asc - Early Career
$65K - $121K *
Champion innovative material solutions by evaluating technical and economic factors, recommending engineering actions, and collaborating with producers to meet design objectives and performance standa...
Today
Materials Engineer, High-Temp Composites
$80K - $95K *
Drive innovation in high-temperature composite development, leading a team to create and optimize Ceramic Matrix Composites (CMCs) using advanced printing technology. Collaborate across functions to e...
3 days ago
Materials Performance Engineer
$90K - $110K *
Deliver innovative testing solutions and technical expertise in polymer materials, driving application performance and laboratory capability growth while collaborating with cross-functional teams to m...
2 weeks ago
Principal Materials Engineer, High-Temp Composites
$110K - $130K *
Lead the Materials Team to innovate and develop high-temperature Ceramic Matrix Composites, overseeing the entire process from preform creation to densification, while collaborating with cross-functio...
Yesterday
Principal Materials Engineer, High-Temp Composites
$110K - $130K *
Champion the development of high-temperature ceramic matrix composites, leading a dynamic team from concept to production. Collaborate across functions to innovate and optimize processes for real-worl...
2 days ago
$95K - $106K *
Elevate manufacturing excellence by driving process improvements, ensuring product quality, and collaborating with cross-functional teams to transition new products to production seamlessly. Champion...
1 month ago
Materials Characterization Engineer
$80K - $95K *
Lead materials characterization efforts to enhance R&D and production processes. Collaborate with engineering teams to develop testing capabilities and ensure quality control while addressing complex...
Today
What does a Director of Customer Care do?
A Director of Customer Care leads customer support or service operations, sets performance goals, develops processes, and guides teams in delivering effective customer experiences. The scope varies by company and may include contact centers, escalations, and multiple support channels.
What qualifications are commonly required for Director, Customer Care jobs?
Employers commonly look for substantial experience in customer service, customer support, or operations leadership, along with a record of managing teams and improving service outcomes. Specific education, technology, and industry requirements differ by role.
What skills are important for a Director of Customer Care?
Useful skills include strategic leadership, communication, coaching, operational planning, data analysis, and problem-solving. Familiarity with CRM systems, contact center tools, service metrics, and process improvement can also be valuable.
What industries hire Directors of Customer Care?
Directors of Customer Care work across industries including technology, financial services, healthcare, retail, and business services. Responsibilities depend on the company’s customers, service model, and organizational structure.
What salary can I expect in a Director, Customer Care role?
Compensation varies based on factors such as industry, location, company size, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more; review each listing for its specific compensation details.
Where can I find Director, Customer Care jobs paying $100,000 or more?
Browse Director, Customer Care listings on Ladders to explore vetted professional opportunities with salaries of $100,000 or more.