Director, Customer Care Jobs

Ensure consistent increase in Customer satisfaction. Manage the operations of Customer Care Managers and Customer Care Specialists to ensure that customers are helped professionally and efficiently...

Develop plans and offers insight and knowledge on use of new tools and technologies including Telephony and chat as well as billing and troubleshooting technologies to create an efficient and effectiv...

You will also be responsible for communicating to all stakeholders the insights gathered from this team and ensuring customer success through continuous value delivery...

Partner with Manager, Customer Care to develop processes and procedures to ensure uniformity in resolving provider inquiries. Including preparing call center performance reports by collecting, analyzi...

The Director, Customer Care is responsible for leading tactics/strategies to build a Best-in-Class Customer Care experience and support evaluating, investigating, and settling claims and concerns of M...

Continue to achieve and improve upon the awarding winning Quickbase Care team results, including NPS/CSAT of 85+, response and resolution times (a core differentiator for Quickbase)...

Strong leadership skills in managing a team of 30+ individuals and providing the motivation, coaching, and development to grow your team’s careers

Partner with Product Management and Engineering in identifying and communicating enhancements to our service delivery.

Create, manage, and encourage continuous A/B testing throughout all teams; communicate findings to senior leadership by preparing polished presentations and identifying key takeaways across Operations...

Provide strategic vision and leadership to deliver industry leading capabilities that support strategic objectives. Build and develop an effective software development organization leveraging a strong...

This includes onboarding new associates, overseeing daily work load allocation, ensuring are met, scheduling, hiring, performance management and disciplinary action and conflict resolution...

We deliver the right solution every time and achieve continued growth by maintaining a dedication to reliability, dependability and quality of service...

Current registration as a Registered Nurse with the applicable Provincial licensing body is required as well as the successful completion of Nursing Unit Administrator Program...

The ability to develop, mentor and coach a team successfully. The ability to establish and maintain collaborative partnerships.

Meeting or surpassing all quality indicators for residents in accordance with company and Ministry guidelines.

The Director of Pastoral Care will work with administration, the interdisciplinary team and the Chaplains to provide and develop the spiritual care component of Good Shepherd Hospice and Catholic Home...

Perform gap analysis to ensure partners have tools, processes, training, and empowerment to deliver expected customer experience.

Friendly, empathetic, communication style and are excited to work with our customers and internal teams. You are passionate about making our customers personally and professionally successful...

Excellent communication skills across mediums (verbal, written, presentation) and stakeholder groups (employees, execs, customers, prospects). Outstanding listening skills are an absolute must...

As a Manager on our eCommerce Customer Care team, you’ll be responsible for coaching, developing, building & scaling our full-time and seasonal employees...

Engage residents, families and team members to deliver plans of care that meet individual and population needs. Mitigate risks to improve and sustain a safe environment for residents, including implem...

This role would also be expected to lead efforts to improve our team across several areas, including knowledge and product management, agent performance, as well as providing valuable and actionable...

Empower you at the forefront of the revenue-generating part of our business filled with hardworking storytellers who fiercely support one another, and care deeply about our customers...

Ensures resident care interventions meet the personal, physical, and cognitive needs of each residents as well as maximizing his/herself care capacities, identity, independence, choice and opportunity...

Must function independently, work is not standardized and assignments are received in the form of results expected and broad goals. Possess skills in visioning, planning, developing, implementation, e...