Director, Customer Engagement Jobs

Explore Director, Customer Engagement roles that pay $100,000 or more on Ladders. These senior leaders shape how organizations build lasting customer relationships, improve experiences, and turn engagement into business growth. Browse opportunities across industries and discover roles aligned with your leadership experience.

What Does a Director of Customer Engagement Do?

A Director of Customer Engagement develops strategies that help customers connect with a brand throughout their journey. Responsibilities may include leading customer experience and lifecycle programs, improving retention and loyalty, overseeing communication channels, and partnering with sales, marketing, product, and service teams. Directors often use customer research and performance data to identify opportunities and measure results.

Skills and Qualifications

Employers often seek leaders with experience in customer engagement, customer experience, marketing, customer success, or related fields. Useful strengths include strategic planning, team leadership, cross-functional collaboration, analytical decision-making, and clear communication. Familiarity with CRM platforms, customer data, lifecycle marketing, and experience measurement may also be valuable. Requirements vary by employer and industry.

Career Opportunities and Compensation

Director-level customer engagement positions can be found in sectors such as technology, financial services, healthcare, retail, and business services. Compensation depends on factors including location, company size, industry, scope of responsibility, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, helping experienced candidates explore senior opportunities.

Find Director, Customer Engagement Jobs on Ladders

Search current Director, Customer Engagement openings and compare roles by responsibilities, qualifications, and workplace expectations. Create or update your profile to support your search for a leadership role that fits your expertise and career goals.

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$110K - $130K *

Unlock your potential by leading Employee Relations, shaping policies, ensuring compliance, and fostering a positive workplace culture. Collaborate with leadership to enhance employee engagement and a...

1 week ago

  •   8 - 10 years exp.  •   Hospitality & Recreation

$138K - $207K *

Advance the Employee Relations function by shaping policies, ensuring legal compliance, and fostering a positive workplace culture. Collaborate with leadership to enhance employee engagement and resol...

1 week ago

  •   8 - 10 years exp.  •   Hospitality & Recreation

$110K - $130K *

Grow your career with a strategic role in Employee Relations, guiding policy development and compliance while fostering a positive workplace culture. Collaborate with leadership to enhance employee en...

1 week ago

  •   8 - 10 years exp.  •   Hospitality & Recreation

$110K - $130K *

Lead and innovate in our Engagement Center Operations, driving exceptional service and performance. Build and manage teams to exceed customer expectations while fostering a culture of continuous impro...

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$140K - $175K *

Support cross-functional teams to implement AI-driven healthcare solutions, driving project success and ensuring post-implementation ROI. You'll tackle challenges in customer engagement and enhance th...

Reposted 4 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$100K - $120K *

Drive client success by managing strategic initiatives and relationships, ensuring revenue growth and satisfaction across a diverse portfolio. Collaborate with cross-functional teams to deliver innova...

Markham, ONIn-Person

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$160K - $185K *

Unlock your potential by leading a dynamic team to drive channel partnerships, transforming opportunities into revenue-generating relationships across diverse verticals in a fast-growing ecosystem...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$120K - $150K *

Pioneer onboarding excellence by redefining customer experiences through strategy, automation, and cross-vertical collaboration, ensuring swift adoption and retention. Drive measurable outcomes while...

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$120K - $150K *

Champion customer success by leading a unified onboarding strategy across multiple verticals, enhancing product adoption and retention through innovative AI and automation solutions. Drive measurable...

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$125K - $150K *

Champion digital transformation by leading delivery teams in Salesforce projects, ensuring excellence in project management, client relationships, and issue resolution while mentoring consultants and...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$140K - $155K *

Elevate customer engagement and advocacy by leading innovative marketing strategies that drive growth, retention, and community building. Collaborate across teams to enhance customer value and support...

Vancouver, BCIn-Person

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$106K - $170K *

Take ownership of engagement strategy across key brands, shaping audience experiences and translating insights into actionable direction for clients. Lead integrated teams, manage senior client relati...

2 weeks ago

  •   8 - 10 years exp.  •   Media

$135K - $160K *

Lead and transform client relationships while managing large-scale data and product engineering projects. Drive revenue growth, oversee multidisciplinary teams, and ensure high-quality delivery across...

3 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$195K - $241K *

Partner with us to drive growth and adoption across a diverse product portfolio, managing strategic partnerships from design to launch. Collaborate cross-functionally to enhance relationships and ensu...

RemoteRemote

1 week ago

  •   11 - 15 years exp.  •   Finance & Insurance

$175K - $334K *

Transform client experiences by leading a cross-functional team to innovate and implement cloud-based solutions, ensuring alignment with strategic goals while fostering a culture of continuous improve...

2 weeks ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$136K - $187K *

Shape the future of customer engagement by leading diverse initiatives across events, loyalty programs, and strategic projects. Collaborate with cross-functional teams to transform ambitious ideas int...

1 week ago

  •   5 - 7 years exp.  •   Legal & Accounting

$125K - $150K *

Optimize talent management strategies by leading a diverse team, aligning initiatives with business goals, and leveraging data insights to enhance organizational performance and inclusion practices ac...

1 week ago

  •   8 - 10 years exp.  •   Hospitality & Recreation

$200K - $240K *

Transform customer experience by leading a cross-functional team to drive retention, expansion, and value creation. Collaborate closely with sales to optimize customer lifecycle management and ensure...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$200K - $240K *

Unlock potential by leading a cross-functional team to drive customer value, retention, and expansion. Collaborate closely with sales to optimize customer lifecycle management and ensure seamless exec...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$200K - $240K *

Lead the charge in enhancing customer experience by driving retention and expansion within a cross-functional team. Collaborate closely with sales to optimize customer lifecycle management and ensure...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$82K - $131K *

Elevate customer engagement by driving successful project delivery, fostering collaboration across teams, and ensuring satisfaction through proactive communication and effective management of complex...

RemoteRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$125K - $150K *

Lead a dynamic team to enhance client partnerships, driving retention and growth for Fortune 500 and global clients. Your leadership will shape strategies, oversee renewals, and ensure exceptional ser...

United StatesRemote

Yesterday

  •   8 - 10 years exp.  •   Healthcare

$125K - $150K *

Lead the charge in transforming client relationships into strategic partnerships. Guide a team of Strategic Account Executives and Managers to drive retention, revenue growth, and client satisfaction...

Yesterday

  •   8 - 10 years exp.  •   Healthcare

$220K - $240K *

Transform customer operations by leading a team to enhance renewal processes, optimize workflows, and implement AI-driven solutions. Collaborate cross-functionally to build infrastructure that capture...

Tennessee, USRemote

Yesterday

  •   11 - 15 years exp.  •   Consumer Technology

$160K - $200K *

Join us to lead the product strategy for a transformative Customer Engagement Platform, driving growth and innovation across a global portfolio with a focus on licensing, identity, and customer experi...

Reposted 4 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Engagement do?question toggle

    A Director of Customer Engagement leads programs and strategies that strengthen customer relationships across the customer journey. The role may cover experience improvement, retention, loyalty, customer communications, and collaboration across teams.

  • What qualifications are common for Director, Customer Engagement jobs?question toggle

    Employers commonly look for relevant leadership experience in customer experience, customer engagement, marketing, customer success, or a related area. Strategic, analytical, communication, and team leadership skills are often important; specific requirements vary by role.

  • What industries hire Directors of Customer Engagement?question toggle

    Organizations in technology, financial services, healthcare, retail, and business services may hire customer engagement leaders. Opportunities and responsibilities vary by industry and company.

  • How much do Director, Customer Engagement jobs pay?question toggle

    Pay varies based on factors such as location, industry, company size, responsibilities, and experience. Ladders features vetted professional jobs paying $100,000 or more.

  • Where can I find Director, Customer Engagement jobs paying $100K or more?question toggle

    Search Ladders for Director, Customer Engagement openings. Ladders focuses on vetted professional roles with salaries of $100,000 or more.