Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.
A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.
Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.
Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.
Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.
$110K - $130K *
Lead the charge in enhancing customer operations by optimizing service delivery, managing order processes, and fostering cross-functional collaboration to ensure exceptional customer experiences in a...
1 week ago
Director, Customer Service Order Mgmt
$110K - $130K *
Transform client relationships by leading service excellence and strategic initiatives. Drive performance improvements, manage escalations, and develop a high-performing customer service team to enhan...
Yesterday
$150K - $180K *
Transform customer engagement by leading strategic programs, fostering executive relationships, and driving operational excellence to ensure repeat business and long-term partnerships in a complex ind...
2 days ago
$141K - $165K *
Lead the charge in customer operations, driving strategic initiatives and building lasting partnerships to enhance service quality, profitability, and growth across diverse portfolios while delivering...
1 week ago
$120K - $145K *
Elevate customer success by leading a high-performing Account Management team. Drive retention and revenue growth through strategic engagement and operational excellence while collaborating cross-func...
2 weeks ago
Global Director Customer Services
$125K - $150K *
Transform customer service excellence by leading a global team focused on enhancing customer satisfaction, optimizing order fulfillment, and fostering strong relationships across all functions. Drive...
2 weeks ago
Customer Service Department Manager
$85K - $100K *
Join us in leading a dynamic customer service team, enhancing operations and driving excellence. You'll manage daily activities, coach team leads, and implement improvements to ensure top-tier service...
3 days ago
Customer Service Department Manager
$85K - $100K *
Unlock potential by leading a dynamic customer service team, enhancing performance, and driving efficiency. Manage daily operations while fostering a positive environment to deliver exceptional servic...
3 days ago
Customer Service Department Manager
$85K - $100K *
Lead the charge in enhancing customer service excellence by managing teams, optimizing processes, and resolving escalated issues to foster a high-performing environment that prioritizes customer satis...
3 days ago
$180K - $220K *
Join a team that's shaping the future of enterprise sales strategy. Lead multi-year growth initiatives, drive new-business acquisition, and influence executive-level decisions to enhance market positi...
1 month ago
$180K - $220K *
Shape the future of enterprise sales by developing and executing a multi-year growth strategy, driving new-business initiatives, and leading senior sales leadership to achieve top-line revenue and pro...
1 month ago
$100K - $120K *
Transform customer service excellence by leading initiatives that enhance customer experience, streamline operations, and drive continuous improvement. Collaborate across teams to implement strategies...
Reposted 1 week ago
Director, Contact Center Operations
$160K - $190K *
Drive the transformation of contact center operations, enhancing booking rates and customer experience. Lead a high-performing team, implement AI solutions, and ensure seamless communication across ch...
2 weeks ago
Director, Field Service Execution
$110K - $130K *
Lead regional service execution, developing teams and enhancing customer support. Drive performance through coaching, operational alignment, and strategic partnerships to ensure service quality and fi...
1 week ago
Director, Field Service Execution
$110K - $130K *
Transform regional service operations by leading teams, enhancing customer support, and driving performance improvements. Collaborate with sales to identify opportunities and ensure consistent service...
1 week ago
Director, Field Service Execution
$110K - $130K *
Lead regional service execution by developing teams, enhancing customer support, and driving operational excellence. Collaborate with peers to standardize practices and improve service delivery, ensur...
1 week ago
$120K - $145K *
Transform business operations by owning P&L, leading teams, and driving growth. Collaborate with leadership to implement scalable processes and ensure financial performance while fostering a safety-fi...
1 week ago
$151K - $236K *
Join a team that's redefining global logistics by optimizing supply chain strategies and enhancing fulfillment planning. Lead cross-functional collaboration to ensure timely delivery and compliance ac...
1 week ago
$108K - $130K *
Manage and optimize a unified customer service organization, driving strategy and performance across teams to enhance customer satisfaction, loyalty, and operational excellence while leveraging data-d...
Yesterday
$92K - $114K *
Unlock your potential by leading a dynamic customer service team. Drive strategic initiatives that enhance customer experience while fostering team growth and achieving organizational goals. Be the co...
Reposted today
$125K - $150K *
Shape the future of business operations by defining and deploying strategic solutions. Lead cross-functional teams to enhance efficiency, establish success metrics, and foster an inclusive environment...
1 week ago
Vice President, Sales & Service
$150K - $180K *
Champion growth by managing a robust book of business while leading a dynamic sales team. Drive strategies, build client relationships, and oversee branch performance to achieve ambitious sales goals...
1 week ago
$125K - $150K *
Develop and manage sales strategies for the Flooring division, focusing on client relationships, sales forecasts, and operational efficiency to drive revenue growth and ensure quality standards in pro...
1 week ago
Director, Premium Sales & Service
$125K - $140K *
Lead premium sales and service initiatives, driving revenue growth and client satisfaction through strategic planning and exceptional hospitality experiences. Collaborate across departments to enhance...
2 weeks ago
Director of Customer Experience
$90K - $130K *
Champion exceptional customer experiences by leading a dynamic team, optimizing workflows, and ensuring compliance with industry regulations while fostering professional growth and accountability...
Yesterday
What does a Director of Customer Service do?
A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.
What qualifications are common for Director of Customer Service jobs?
Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.
How much do Director of Customer Service jobs pay?
Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.
Where can I find Director of Customer Service jobs?
You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.