Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$110K - $130K *

Join us in transforming customer service into a strategic advantage. Lead the development of innovative systems and processes to deliver exceptional customer experiences while fostering a high-perform...

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$140K - $170K *

Oversee and enhance a high-performing customer service team, driving initiatives to boost customer satisfaction, retention, and operational excellence while supporting overall company growth and achie...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Business Services

$78K - $125K *

Help us lead a dynamic Customer Service team in a fast-paced label manufacturing environment. Drive effective communication between teams, ensure customer satisfaction, and foster employee development...

1 month ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$85K - $100K *

Shape the future of customer service by managing a dynamic team, enhancing procedures, and resolving challenges to deliver exceptional service and drive efficiency in a thriving department...

5 days ago

  •   Less than 5 years exp.  •   Business Services

$85K - $100K *

Drive excellence in customer service by leading a dynamic team, enhancing operational efficiency, and resolving escalated issues, ensuring a premier customer experience and a motivated work environmen...

5 days ago

  •   Less than 5 years exp.  •   Business Services

$85K - $100K *

Elevate the customer experience by managing and mentoring a dynamic team. Oversee departmental operations, enhance performance efficiency, and drive a culture of exceptional service in a high-energy e...

5 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$85K - $100K *

Elevate customer satisfaction by managing diverse teams, enhancing service quality, and driving operational efficiency. Cultivate a high-performing environment focused on continuous improvement and cu...

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$85K - $100K *

Lead and empower customer service teams to deliver outstanding service. Drive daily operations, implement efficiency improvements and resolve escalated issues to enhance customer satisfaction and team...

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$85K - $100K *

Unlock potential by leading diverse Customer Service teams to enhance performance, drive efficiency, and resolve escalated issues. Cultivate talent in a supportive environment focused on top-notch cus...

5 days ago

  •   Less than 5 years exp.  •   Business Services

$85K - $100K *

Join a team that's dedicated to training and developing a high-performing Customer Service department, ensuring exceptional service delivery and efficiency through innovative management and evaluation...

5 days ago

  •   Less than 5 years exp.  •   Business Services

$100K - $120K *

Join a team that's driving growth and innovation in commercial janitorial solutions. Lead strategic sales initiatives, build high-performing teams, and forge key client relationships to expand market...

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$100K - $120K *

Drive customer account lifecycle management by overseeing setup and issue resolution, partnering across functions to enhance performance and engagement, while utilizing metrics for continuous improvem...

2 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$150K - $180K *

Lead the development of customer success strategies, driving retention and growth in a fast-paced environment while enhancing executive relationships and ensuring exceptional value delivery across B2B...

US-AnywhereRemote

1 week ago

  •   11 - 15 years exp.  •   Business Services

$110K - $130K *

Accelerate progress at the forefront of robotics, driving service sales strategy and achieving targets while leading a team across multiple regions to enhance customer satisfaction and operational suc...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Business Services

$180K - $195K *

Lead the charge in advancing customer experience operations through defining, building, and optimizing a comprehensive service delivery framework for hyperscale customers, driving excellence and insig...

5 days ago

  •   5 - 7 years exp.  •   Business Services

$170K - $190K *

Lead a dynamic team in delivering exceptional customer service while ensuring operational excellence and financial success across multiple markets. Drive team engagement and performance improvement in...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$155K - $165K *

Optimize client relationships and operational excellence while leading strategic initiatives for a diverse banking account. Drive performance across multiple locations and ensure continuous improvemen...

2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$110K - $130K *

Lead the charge in developing a customer-centric Engagement Center, managing service teams to enhance agency owner support and customer experiences while driving continuous improvement and operational...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$150K - $185K *

Transform commercial operations by leading teams in order-to-cash processes, improving performance, and enhancing customer experience. Collaborate with sales and operational teams to ensure seamless s...

2 weeks ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$100K - $120K *

Join us to drive successful admissions through effective coordination and reporting. Connect with new residents, ensure their satisfaction, and represent our facility with community outreach. Collabor...

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$110K - $130K *

Lead the charge in enhancing customer relationships through strategic CRM initiatives, driving acquisition, retention, and lifetime value. Collaborate cross-functionally to optimize customer experienc...

2 weeks ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$100K - $120K *

Shape the future of service excellence by leading operational strategies, enhancing customer experiences, and driving performance across multiple departments to ensure exceptional service delivery and...

4 days ago

  •   5 - 7 years exp.  •   Business Services

$130K - $140K *

Elevate the client experience by leading Customer Care and Account Management teams, ensuring top-notch service, compliance support, and relationship growth, all while collaborating with cross-functio...

2 days ago

  •   11 - 15 years exp.  •   Business Services

$191K - $222K *

Lead a dynamic team to drive strategic growth and deliver exceptional client solutions in enterprise accounts, fostering partnerships and championing operational excellence while mentoring and guiding...

Waterloo, ONIn-Person

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$132K - $152K *

Unlock potential by leading warranty policies across fleets in North America. Collaborate with various departments, manage daily operations, and enhance customer satisfaction through effective claims...

2 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.