Explore Director of Customer Success opportunities on Ladders, a career site featuring vetted professional jobs that pay $100,000 or more. Directors of Customer Success help organizations build lasting customer relationships, drive product adoption, and deliver measurable value throughout the customer journey.
In this senior leadership role, you may oversee customer success teams and programs, shape onboarding and adoption strategies, and partner with sales, product, and support leaders. Common priorities include improving retention and renewals, reducing churn, strengthening customer satisfaction, and identifying opportunities to grow existing accounts.
Employers often seek experience leading customer-facing teams, building scalable processes, and using customer data to guide decisions. Communication, coaching, strategic planning, and cross-functional collaboration are valuable, along with familiarity with customer relationship management and customer success platforms. Requirements vary by company, industry, and role.
Browse Director of Customer Success jobs paying $100,000 or more and compare opportunities by company, industry, location, and responsibilities. Use Ladders to discover senior roles that match your leadership experience and career goals.
Director, Customer Success Management
$171K - $273K *
Lead a high-performing team of Customer Success Managers, driving strategy and ensuring customer satisfaction for national security clients. Foster relationships, mitigate risks, and maximize value fr...
1 week ago
$188K - $242K *
Unlock potential by leading a dynamic Customer Success team, driving strategic growth and exceptional client experiences. Oversee a 60+ member organization, ensuring value realization and fostering re...
1 week ago
$164K - $176K *
Accelerate customer success by leading a high-performing team focused on retention, expansion, and satisfaction across enterprise accounts. Drive strategic initiatives, build scalable processes, and f...
3 weeks ago
$150K - $200K *
Transform client engagement by driving the marketing transformation process to enhance measurable business outcomes. Lead a team focused on delivering exceptional results through innovative strategies...
Reposted 6 days ago
$150K - $180K *
Champion the development of a pioneering customer adoption program, harnessing AI to optimize processes, coach a dynamic team, and streamline onboarding for a diverse customer base, ensuring accountab...
Reposted 3 weeks ago
$150K - $180K *
Engage with electric utilities, driving complex software deployments and enhancing customer success. Lead a team, act as a trusted advisor, and optimize operational workflows to deliver measurable bus...
Reposted 3 days ago
$150K - $180K *
Lead and scale our enterprise customer success function, ensuring complex customers achieve rapid value and long-term success through effective onboarding, relationship building, and team mentorship i...
3 weeks ago
$180K - $260K *
Champion customer success by owning account management, driving ERP adoption, and resolving critical issues. Lead a high-performing team to optimize workflows and enhance client retention in a fast-pa...
Reposted 4 days ago
$150K - $180K *
Accelerate enterprise customer success by leading the team, ensuring optimal onboarding, and fostering strong executive relationships. Drive operational excellence and mentor talent to achieve top-tie...
Reposted 3 weeks ago
$140K - $160K *
Transform client relationships by leading strategic accounts, mentoring peers, and leveraging AI tools to enhance customer success practices. Drive impactful change while managing high-stakes, complex...
6 days ago
$140K - $160K *
Empower our customer success team by managing strategic, high-value accounts. Drive impactful relationships with C-suite stakeholders, mentor peers, and leverage AI tools to enhance operational effici...
6 days ago
$150K - $180K *
Transform healthcare partnerships by serving as a strategic partner to executives, driving retention and expansion while fostering trusted relationships across health systems. Lead initiatives that al...
2 weeks ago
Director, Customer Success Management (MuleSoft)
$205K - $298K *
Accelerate customer success by leading a team of CSMs to drive product adoption, renewals, and growth. Collaborate cross-functionally to enhance customer experience and deliver strategic insights, ens...
Today
Director, Customer Success Management (MuleSoft)
$171K - $273K *
Drive customer success by leading a team to enhance product adoption, renewals, and growth. Collaborate cross-functionally to resolve issues and improve customer experiences, ensuring alignment with s...
Today
Director, Customer Success Management (MuleSoft)
$171K - $273K *
Lead the charge in driving customer success for enterprise clients, managing a team of Customer Success Managers to enhance product adoption, renewals, and growth. Collaborate cross-functionally to de...
Today
Director, Customer Success Management (MuleSoft)
$205K - $298K *
Transform customer success by leading a team of CSMs to drive product adoption, renewals, and growth. Collaborate cross-functionally to enhance customer experiences and ensure seamless integration of...
Today
Director, Customer Success Management (MuleSoft)
$171K - $273K *
Lead the charge in driving customer success and product adoption for enterprise clients. Manage a team of Customer Success Managers, ensuring exceptional service and strategic growth while collaborati...
Today
Director, Customer Success Management (MuleSoft)
$205K - $298K *
Join a team that's driving customer success through strategic leadership and collaboration. You'll manage a skilled team, enhance customer experiences, and ensure product adoption, all while fostering...
Today
Director, Customer Success Management (MuleSoft)
$205K - $298K *
Transform customer success by leading a dynamic team to drive product adoption, renewals, and growth. Collaborate cross-functionally to enhance customer experiences and deliver strategic insights that...
Today
Director, Customer Success Management (MuleSoft)
$171K - $273K *
Elevate customer success by leading a team of CSMs to drive product adoption, renewals, and growth. Collaborate cross-functionally to enhance customer experience and ensure alignment with business obj...
Today
$233K - $274K *
Lead a high-performing Customer Success team, driving customer value, fostering strategic relationships, and achieving operational excellence in a collaborative environment focused on growth and reten...
4 weeks ago
$179K - $211K *
Join a dynamic team as you lead Customer Success Managers to foster deep client partnerships, drive strategic initiatives, and ensure exceptional outcomes for major accounts while enhancing team perfo...
4 weeks ago
$197K - $232K *
Join a dynamic team in leading Customer Success for strategic accounts. Drive retention, enhance relationships, and ensure superior customer experiences while fostering team development in a collabora...
4 weeks ago
$214K - $252K *
Shape the future of customer success by leading a high-performing team, driving AI adoption, and enhancing enterprise relationships. Collaborate cross-functionally to optimize customer health and rete...
1 week ago
$130K - $160K *
Elevate customer success by managing strategic enterprise accounts, driving value realization, and leading a growing team. Foster relationships across all levels, ensuring seamless renewals and expans...
1 week ago
What does a Director of Customer Success do?
A Director of Customer Success leads strategies and teams that help customers adopt a company’s products or services, achieve value, and continue their relationships with the business. Responsibilities may include onboarding, retention, renewals, customer engagement, and team development.
What qualifications are common for Director of Customer Success jobs?
Many employers look for a track record in customer success or related customer-facing leadership, people management experience, strong communication skills, and the ability to use data to improve customer outcomes. Specific education and experience requirements differ by employer.
How much do Director of Customer Success jobs pay?
Compensation varies by employer, industry, location, and scope of responsibility. Ladders features vetted professional jobs that pay $100,000 or more, including qualifying Director of Customer Success opportunities.
Where can I find Director of Customer Success jobs paying $100K or more?
Browse Director of Customer Success listings on Ladders to explore vetted professional opportunities paying $100,000 or more and find roles aligned with your experience and career goals.