Welcome to the Director of Customer Success Jobs Category

Serving as a Director of Customer Success involves ensuring customer satisfaction and seamless experience with our products or services. It is a rewarding, fast-paced position that requires strategic thinking, leadership, and a passion for customer service.

Requirements for Director of Customer Success Role

Most Director of Customer Success roles require a Bachelor's degree in business or a related field, excellent interpersonal skills, and considerable experience in customer-facing roles. Candidates should also have a proven track record of leading customer support or service teams.

Advancement Opportunities

With further experience and skills, a Director of Customer Success can advance to positions such as Vice President of Customer Success or Chief Customer Officer.

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More (2)

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$130K - $195K *

The Director of Customer Success at insightsoftware is responsible for driving customer retention, expansion, and satisfaction through strategic planning, team leadership, and data-driven insights...

US-AnywhereRemote

More than 4w ago

  •   5 - 7 years exp.  •   Information Technology

$121K - $181K *

Lead a team of Customer Success Managers, drive operational excellence, and ensure exceptional customer experience to deliver value aligned with customer outcomes and business objectives...

New Canada, NSIn-Person

2w ago

  •   8 - 10 years exp.  •   Technical Services

$130K - $163K *

The Director, Customer Success at Strive Health will consult and advise health systems and provider groups to drive transformational results, manage client relationships, and coach a National Account...

More than 4w ago

  •   8 - 10 years exp.  •   Healthcare

$121K - $181K *

The Director of Customer Success at Creyos is responsible for driving revenue retention, customer renewals, and upsell activity, while ensuring client satisfaction throughout the customer lifecycle. T...

Scarborough, ONIn-Person

More than 4w ago

  •   5 - 7 years exp.  •   Healthcare

$90K - $141K *

The Director of Customer Success at Burro will lead a remote team to ensure customer satisfaction, drive growth, and manage relationships with key stakeholders...

1w ago

  •   5 - 7 years exp.  •   Transportation

$101K - $151K *

The Director of Customer Success at AI Squared is responsible for ensuring customer satisfaction with products and services by managing teams, overseeing projects, and collaborating with internal and...

More than 4w ago

  •   5 - 7 years exp.  •   Business Services

$130K - $195K *

The Director-Customer Success will lead a team to deliver solutions to complex problems in the healthcare industry, focusing on customer needs and ensuring a great experience for clients...

US-AnywhereRemote

More than 4w ago

  •     Healthcare

$101K - $151K *

The Director of Customer Success at WeDriveU is responsible for driving customer success, growth, and retention through managing strategic customer relationships and leading the implementation of zero...

More than 4w ago

  •   Less than 5 years exp.  •   Transportation

$151K - $202K *

Seeking a Director of Customer Success with over 15 years of experience in the telecommunications industry to provide top-tier support, develop customer relationships, and drive customer success and r...

2w ago

  •   11 - 15 years exp.  •   Telecommunications & Hardware

$146K - $244K *

Lead and manage a Customer Success team, provide coaching and mentorship, partner with internal teams for successful scaling and growth.

3d ago

  •   5 - 7 years exp.  •   Healthcare

$150K - $200K *

The Director of Customer Success at Nexthink will lead and scale out the US region Customer Success team, focusing on customer value realization and maturity journey with Nexthink. This role involves...

More than 4w ago

  •   11 - 15 years exp.  •   Enterprise Technology

$121K - $181K *

Lead the Customer Operations organization at Gravity, managing post-sale customer activity and technical implementation of Climate Strategy. Responsible for strategic account management, establishing...

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$154K - $209K *

The Director of Customer Success Operations is responsible for driving excellence in business processes and initiatives to support the Customer Success team, contributing to sales growth and strategic...

Today

  •   8 - 10 years exp.  •   Information Technology

$151K - $202K *

Lead a team of Customer Success Managers at Vidmob, ensuring customer satisfaction and product adoption. Engage in business-level and technical conversations with clients and collaborate with internal...

1w ago

  •   5 - 7 years exp.  •   Media

$105K - $150K *

The Customer Success Director at impact.com plays a crucial role in managing enterprise-level client relationships to drive retention and growth. This position requires a strong technical aptitude, di...

1w ago

  •   5 - 7 years exp.  •   Business Services

$121K - $161K *

Seeking a dynamic and experienced Director of Customer Success to lead and scale customer success operations in the digital health space.

More than 4w ago

  •   5 - 7 years exp.  •   Enterprise Technology

$121K - $161K *

Lead client facing engagements for a portfolio of Measured brands on marketing analytics framework. Serve as account lead, marketing attribution expert, project manager, and media strategist to drive...

4w ago

  •   5 - 7 years exp.  •   Media

$162K - $271K *

Seeking a Senior Director of Customer Success Operations to lead the global CS Operations team, drive operational excellence, and devise customer success strategies to ensure customer outcomes with pr...

2w ago

  •   11 - 15 years exp.  •   Enterprise Technology

$137K - $158K *

Lead a team of Customer Success Managers, develop best practices for customer satisfaction and retention, and drive growth and success of the Customer Success Management group...

More than 4w ago

  •   8 - 10 years exp.  •   Business Services

$121K - $161K *

Lead and optimize overall client experience, ensuring satisfaction, retention, and advocacy. Drive excellence in client interactions and outcomes through strategic leadership and customer-centric focu...

Halifax, NSIn-Person

3w ago

  •   8 - 10 years exp.  •   Enterprise Technology

$115K - $130K *

Director of Customer Success, Automotive role at a global SaaS company in NYC, responsible for maintaining and growing key accounts, supervising Customer Success team, and driving revenue growth and c...

More than 4w ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$162K - $271K *

Lead the Customer Success team at a rapidly expanding technology company focused on managing SaaS and cloud spend, driving customer growth, and building a world-class team...

More than 4w ago

  •   8 - 10 years exp.  •   Enterprise Technology

$151K - $202K *

Lead a team of Customer Success Managers for enterprise and strategic customers, drive customer adoption and satisfaction, and build strong customer relationships...

US-AnywhereRemote

1w ago

  •   8 - 10 years exp.  •   Enterprise Technology

$121K - $181K *

The Director of Customer Success - Americas at SailPoint is responsible for ensuring customer retention and satisfaction, managing relationships between various teams, and leading a team of Customer S...

3d ago

  •   8 - 10 years exp.  •   Business Services

$151K - $252K *

Lead and develop the Customer Success Management function, drive customer outcomes and experiences, and expand Everseen's technology footprint through trusted advisor relationships with retail custome...

1w ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

Frequently Asked Questions (FAQ)

  • What is the role of a Director of Customer Success?question toggle

    A Director of Customer Success ensures customer satisfaction, oversees customer support teams, develops customer service policies, and strategizes business growth through customer success.

  • What qualifications are required for Director of Customer Success jobs?question toggle

    These roles typically require a Bachelor's degree, exceptional interpersonal skills, strong leadership, and extensive experience in customer-facing roles.

  • What are the advancement opportunities for a Director of Customer Success?question toggle

    Experienced Directors of Customer Success can progress to positions such as Vice President of Customer Success or Chief Customer Officer.