Director of Customer Success Jobs

Explore Director of Customer Success opportunities on Ladders, a career site featuring vetted professional jobs that pay $100,000 or more. Directors of Customer Success help organizations build lasting customer relationships, drive product adoption, and deliver measurable value throughout the customer journey.

What Does a Director of Customer Success Do?

In this senior leadership role, you may oversee customer success teams and programs, shape onboarding and adoption strategies, and partner with sales, product, and support leaders. Common priorities include improving retention and renewals, reducing churn, strengthening customer satisfaction, and identifying opportunities to grow existing accounts.

Skills and Experience Employers Look For

Employers often seek experience leading customer-facing teams, building scalable processes, and using customer data to guide decisions. Communication, coaching, strategic planning, and cross-functional collaboration are valuable, along with familiarity with customer relationship management and customer success platforms. Requirements vary by company, industry, and role.

Find Your Next Customer Success Leadership Role

Browse Director of Customer Success jobs paying $100,000 or more and compare opportunities by company, industry, location, and responsibilities. Use Ladders to discover senior roles that match your leadership experience and career goals.

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$171K - $273K *

Lead a high-performing team of Customer Success Managers, driving strategy and ensuring customer satisfaction for national security clients. Foster relationships, mitigate risks, and maximize value fr...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$188K - $242K *

Unlock potential by leading a dynamic Customer Success team, driving strategic growth and exceptional client experiences. Oversee a 60+ member organization, ensuring value realization and fostering re...

1 week ago

  •   8 - 10 years exp.  •   Business Services

$164K - $176K *

Accelerate customer success by leading a high-performing team focused on retention, expansion, and satisfaction across enterprise accounts. Drive strategic initiatives, build scalable processes, and f...

3 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$150K - $200K *

Transform client engagement by driving the marketing transformation process to enhance measurable business outcomes. Lead a team focused on delivering exceptional results through innovative strategies...

Reposted 6 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$150K - $180K *

Champion the development of a pioneering customer adoption program, harnessing AI to optimize processes, coach a dynamic team, and streamline onboarding for a diverse customer base, ensuring accountab...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Media

$150K - $180K *

Engage with electric utilities, driving complex software deployments and enhancing customer success. Lead a team, act as a trusted advisor, and optimize operational workflows to deliver measurable bus...

Reposted 3 days ago

  •   5 - 7 years exp.  •   Energy & Utilities

$150K - $180K *

Lead and scale our enterprise customer success function, ensuring complex customers achieve rapid value and long-term success through effective onboarding, relationship building, and team mentorship i...

Austin, TXRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$180K - $260K *

Champion customer success by owning account management, driving ERP adoption, and resolving critical issues. Lead a high-performing team to optimize workflows and enhance client retention in a fast-pa...

Reposted 4 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $180K *

Accelerate enterprise customer success by leading the team, ensuring optimal onboarding, and fostering strong executive relationships. Drive operational excellence and mentor talent to achieve top-tie...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$140K - $160K *

Transform client relationships by leading strategic accounts, mentoring peers, and leveraging AI tools to enhance customer success practices. Drive impactful change while managing high-stakes, complex...

New York, NYRemote

6 days ago

  •   8 - 10 years exp.  •   Media

$140K - $160K *

Empower our customer success team by managing strategic, high-value accounts. Drive impactful relationships with C-suite stakeholders, mentor peers, and leverage AI tools to enhance operational effici...

6 days ago

  •   8 - 10 years exp.  •   Media

$150K - $180K *

Transform healthcare partnerships by serving as a strategic partner to executives, driving retention and expansion while fostering trusted relationships across health systems. Lead initiatives that al...

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$205K - $298K *

Accelerate customer success by leading a team of CSMs to drive product adoption, renewals, and growth. Collaborate cross-functionally to enhance customer experience and deliver strategic insights, ens...

Today

  •   8 - 10 years exp.  •   Enterprise Technology

$171K - $273K *

Drive customer success by leading a team to enhance product adoption, renewals, and growth. Collaborate cross-functionally to resolve issues and improve customer experiences, ensuring alignment with s...

Today

  •   8 - 10 years exp.  •   Enterprise Technology

$171K - $273K *

Lead the charge in driving customer success for enterprise clients, managing a team of Customer Success Managers to enhance product adoption, renewals, and growth. Collaborate cross-functionally to de...

Today

  •   8 - 10 years exp.  •   Enterprise Technology

$205K - $298K *

Transform customer success by leading a team of CSMs to drive product adoption, renewals, and growth. Collaborate cross-functionally to enhance customer experiences and ensure seamless integration of...

Today

  •   8 - 10 years exp.  •   Enterprise Technology

$171K - $273K *

Lead the charge in driving customer success and product adoption for enterprise clients. Manage a team of Customer Success Managers, ensuring exceptional service and strategic growth while collaborati...

Today

  •   8 - 10 years exp.  •   Enterprise Technology

$205K - $298K *

Join a team that's driving customer success through strategic leadership and collaboration. You'll manage a skilled team, enhance customer experiences, and ensure product adoption, all while fostering...

Today

  •   8 - 10 years exp.  •   Enterprise Technology

$205K - $298K *

Transform customer success by leading a dynamic team to drive product adoption, renewals, and growth. Collaborate cross-functionally to enhance customer experiences and deliver strategic insights that...

Today

  •   8 - 10 years exp.  •   Enterprise Technology

$171K - $273K *

Elevate customer success by leading a team of CSMs to drive product adoption, renewals, and growth. Collaborate cross-functionally to enhance customer experience and ensure alignment with business obj...

Today

  •   8 - 10 years exp.  •   Enterprise Technology

$233K - $274K *

Lead a high-performing Customer Success team, driving customer value, fostering strategic relationships, and achieving operational excellence in a collaborative environment focused on growth and reten...

4 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$179K - $211K *

Join a dynamic team as you lead Customer Success Managers to foster deep client partnerships, drive strategic initiatives, and ensure exceptional outcomes for major accounts while enhancing team perfo...

4 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$197K - $232K *

Join a dynamic team in leading Customer Success for strategic accounts. Drive retention, enhance relationships, and ensure superior customer experiences while fostering team development in a collabora...

4 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$214K - $252K *

Shape the future of customer success by leading a high-performing team, driving AI adoption, and enhancing enterprise relationships. Collaborate cross-functionally to optimize customer health and rete...

1 week ago

  •   5 - 7 years exp.  •   Consumer Technology

$130K - $160K *

Elevate customer success by managing strategic enterprise accounts, driving value realization, and leading a growing team. Foster relationships across all levels, ensuring seamless renewals and expans...

New York, NYRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Success do?question toggle

    A Director of Customer Success leads strategies and teams that help customers adopt a company’s products or services, achieve value, and continue their relationships with the business. Responsibilities may include onboarding, retention, renewals, customer engagement, and team development.

  • What qualifications are common for Director of Customer Success jobs?question toggle

    Many employers look for a track record in customer success or related customer-facing leadership, people management experience, strong communication skills, and the ability to use data to improve customer outcomes. Specific education and experience requirements differ by employer.

  • How much do Director of Customer Success jobs pay?question toggle

    Compensation varies by employer, industry, location, and scope of responsibility. Ladders features vetted professional jobs that pay $100,000 or more, including qualifying Director of Customer Success opportunities.

  • Where can I find Director of Customer Success jobs paying $100K or more?question toggle

    Browse Director of Customer Success listings on Ladders to explore vetted professional opportunities paying $100,000 or more and find roles aligned with your experience and career goals.