Director, Customer Success Jobs

As a Director within Axon’s Customer Success organization, you will lead a team of Strategic Customer Success Managers that manage company’s largest customers...

As the Director of Customer Success, you will co-own our Enterprise and Regional CSM teams and wholly own the Customer Success conversion of pilots into recurring customers...

Drive customer success strategy to ensure that every customer achieves desired business outcomes, understands how the relationship with Elastic Path can evolve and how services can be added...

Responsible for leading the team of Client Success Managers who work with our customers every day to ensure true business value is realized and the use of company’s platform is optimized...

Lead customer service & support for our global customers Influence customer lifetime value through product adoption, customer satisfaction, and overall health scores...

Be accountable for the success of the Ivalua customer journey as measured by the net revenue retention for each customer and adoption.

Enforce a private SLA for our open-source users, by coordinating actions from within customer success, engineering and other internal teams; put together a support system in place and align customer s...

Develop, execute and optimize programs to promote ideal customer journeys for Talkdesk’s most Strategic Accounts

Own and manage all aspects of the customer relationship including onboarding, training, relationship development, and subscription renewals.

Hire, coach and manage a team of customer success managers, developing and expanding their customer, product, and domain expertise.

Set the overall vision and strategic plan for the Customer Success organization, focusing on driving product adoption, leading a positive customer experience, and driving growth through gross renewals...

Putting together a GET WELL PLAN in coordination with the regional CS leaders and help track customer health until it is improved. Assembling executive reports and renewal information for board and...

Ensure a plan is in place for each customer, to address change management, engagement and adoption

Work closely with Product team to share customer insights that inform future product developments and effectively bring those innovations to bear for optimal customer success...

Serve as a bridge between the Customer and our Professional Services, Support, Sales, and Marketing departments, with the goal of improving customer satisfaction and ensuring customer success...

Ensure a plan is in place for each customer, to address change management, engagement and adoption

As our Director, Enterprise Customer Success you will be critical in designing and executing a world-class customer journey to drive increasing value into our Enterprise line of business...

Own a strategic book of business and achievement of goals such as retention, expansion, client satisfaction, and product utilization.

The Director of Customer Success will work with a portfolio of enterprise customers to maximize the ROI and ensure continued alignment between key stakeholders of Focal and our customers...

Own and manage P&L projections for the global Customer Success organization with high predictability, considering all operational aspects and their impacts on corporate financials...

A proven track record of exceeding retention/churn quotas or adoption targets with a deep understanding of value drivers in recurring revenue business models...

Director of Customer Success with expertise in digital marketing and a proven track record of managing a team of Customer Success Managers.

Identifying and Nurturing Growth Opportunities: Responsible for the farming and growth of accounts for the region and for strategic account management...

You will be responsible for driving ongoing projects and daily requests that support the scalability of the customer journey and experience from onboarding through renewal, while collaborating with o...

Define and align Customer Success strategy for the region with Senior Director, including level of effort across products and locations, engagement strategies and activities, and budget and staffing n...