Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
Systems Engineer 3 (QKS - 065)
$90K - $120K *
Join a team that's focused on leveraging advanced technologies in secure environments. Play a key role in managing container/cloud solutions, ensuring high availability and compliance while supporting...
2 weeks ago
Systems Engineer 3 (QKS - 065)
$90K - $130K *
Drive innovation in secure environments by optimizing cloud and container strategies. Collaborate on virtualization and networking solutions while ensuring compliance and enhancing application support...
2 weeks ago
ServiceNow Engagement Manager @Advizex (Remote)
$105K - $115K *
Contribute to successful ServiceNow implementations and engagement management, ensuring client satisfaction through effective solutions delivery. Leverage your expertise in ITSM/ITOM to drive business...
3 weeks ago
$75K - $95K *
Drive exceptional customer support by resolving escalated software issues for critical products enhancing law enforcement efficiency, ensuring a seamless experience for users and collaborating with cr...
3 weeks ago
$75K - $95K *
Empower utility systems as you troubleshoot and enhance advanced metering solutions. Join our team to provide impactful customer support and develop innovative technical solutions for complex challeng...
Reposted yesterday
Sr Engineer - Incident Response Engineering
$98K - $176K *
Join a dynamic team focused on enhancing incident response capabilities. As a Senior Engineer, you will shape innovative security solutions, prioritize automation and collaboration, and elevate operat...
3 weeks ago
Software Engineer 3 (AWF - 063)
$100K - $130K *
Join an innovative team to design and execute tests on software architectures, identifying and mitigating performance limitations while collaborating with customers to enhance metrics and monitoring c...
4 days ago
Software Engineer 3 (AWF - 063)
$100K - $130K *
Take ownership of software testing frameworks, identifying performance bottlenecks and implementing solutions. Collaborate closely with teams to enhance monitoring and metrics, driving improvements in...
4 days ago
$100K - $130K *
Join a team that's dedicated to optimizing database performance and security. As a Senior Database Administrator, you will design and maintain critical infrastructures, collaborate with IT teams, and...
1 week ago
$80K - $120K *
Tackle enterprise data challenges by developing Qlik data models and visualizations. Collaborate with cross-functional teams to enhance business intelligence, ensuring optimal system performance and a...
3 weeks ago
$90K - $120K *
Analyze complex customer requirements and deliver tailored technical solutions. Collaborate with vendors and internal teams to create competitive proposals, ensuring accurate specifications, budget es...
3 weeks ago
SASE & Security Presales Specialist
$199K - $386K *
Transform secure networking for enterprises by designing innovative SASE and security architectures, delivering high-impact demos and driving valuable customer engagements across the Eastern U.S. whil...
Reposted today
SASE & Security Presales Specialist
$175K - $411K *
Empower businesses by designing secure SASE and Zero Trust networking solutions. Collaborate with cross-functional teams to address diverse security needs, articulate value propositions, and demonstra...
Reposted today
SASE & Security Presales Specialist
$199K - $411K *
Join a team that drives secure connectivity transformation across the Eastern U.S. as a key technical presales specialist, designing and demonstrating secure networking architectures and solutions whi...
Reposted yesterday
SASE & Security Presales Specialist
$199K - $411K *
Transform your career by leading secure networking solutions. In this remote role, you'll engage directly with customers, leveraging technical expertise to design and demonstrate advanced SASE and sec...
Reposted yesterday
SASE & Security Presales Specialist
$199K - $411K *
Join us to drive secure connectivity transformation by designing and demonstrating comprehensive SASE and security solutions. Collaborate with teams to elevate client engagements and provide solutions...
Reposted yesterday
Security Engineer-Cloud Platforms
$90K - $120K *
Pioneer secure cloud-development environments by leading systems through RMF, collaborating with diverse teams to implement NIST standards and ensuring robust security measures for software applicatio...
5 days ago
$147K - $192K *
Optimize mission success by leveraging expertise in GCCS and JPES engineering, focusing on system integration, data interoperability, and enhancements across Joint C2 environments to support critical...
2 weeks ago
$80K - $110K *
Join a team that's dedicated to ensuring system integrity by leading Quality Engineering initiatives. Collaborate with cross-functional teams to develop test strategies, execute testing, and mentor co...
3 weeks ago
System Engineer II (Job ID:4315)
$75K - $95K *
Take ownership of engineering support for Naval Surface Warfare initiatives, ensuring accurate documentation, tracking changes, and maintaining compliance across projects while collaborating with vari...
1 week ago
$90K - $100K *
Drive your career forward by resolving complex IT issues while enhancing user experiences and supporting operational improvements in a dynamic and collaborative professional services environment...
2 weeks ago
Site Reliability Engineer - FedRAMP
$165K - $241K *
Deliver leadership and oversight for a talented SRE team, ensuring FedRAMP compliance and operational excellence while collaborating across functions to enhance security and infrastructure management...
3 weeks ago
Site Reliability Engineer - FedRAMP
$165K - $241K *
Lead and inspire a talented team to maintain and expand FedRAMP-compliant infrastructure, ensuring excellence in security and operations while collaborating closely with cross-functional teams for str...
3 weeks ago
$134K - $241K *
Elevate your career as a System Engineer by implementing SAFe methodologies, facilitating cross-functional teams, and optimizing cybersecurity solutions to combat emerging threats in a dynamic environ...
4 weeks ago
$134K - $241K *
Champion a culture of agile excellence as you lead systems engineering efforts, optimize delivery ecosystems, and drive collaboration across teams to enhance mission success and mitigate risks in a dy...
4 weeks ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.