Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
$80K - $95K *
Grow your skills by overseeing software testing and technical analysis while supporting the Naval Information Warfare Center. Engage in modernization projects and enhance operational efficiency throug...
2 weeks ago
$95K - $115K *
Serve as a Cybersecurity leader, enhancing defenses and ensuring compliance for Navy systems. Drive risk management and respond to breaches while supporting a dynamic team in a collaborative environme...
2 weeks ago
$185K - $202K *
Transform complex IT environments by managing application servers and networks, ensuring data integrity, and implementing effective solutions. Collaborate with cross-functional teams to provide expert...
3 weeks ago
Product Support Engineer - Level 2
$73K - $139K *
Unlock potential by performing advanced troubleshooting for complex software systems. Collaborate with cross-functional teams to analyze product issues, validate solutions, and mentor junior engineers...
3 weeks ago
$110K - $125K *
Elevate your career by providing expert solutions and consultation during the sales process. Collaborate with partners and customers to address unique business needs using cutting-edge AI and communic...
1 week ago
Sales Engineering Manager - TOLA
$300K - $340K *
The Sales Engineering Manager will lead the sales engineering team at Cyera, collaborating with sales, product, and R&D teams to provide technical expertise and support to customers. This role involve...
Reposted 1 week ago
Product Support Engineer - Level 2
$92K - $174K *
Help us drive product excellence by troubleshooting complex software issues. You'll analyze product environments, validate solutions, and collaborate with cross-functional teams to enhance customer su...
3 weeks ago
$95K - $115K *
Advance hardware engineering solutions by resolving complex technical challenges, overseeing stakeholder needs, managing vendor interactions, and ensuring compliance with quality and policy standards...
2 weeks ago
Principal Sales Engineer, SLED - East
$175K - $251K *
Innovate your career as a Principal Sales Engineer, driving Zero Trust transformations for state and local government and educational entities while collaborating internally to achieve seamless custom...
1 week ago
$110K - $135K *
Accelerate progress at enterprise image management by overseeing the design, development, and support of workstation and server operating systems. Engage with teams to ensure compliance and efficiency...
1 week ago
$82K - $113K *
Transform critical automation systems by overseeing 24/7 operations, troubleshooting issues, and enhancing performance. Collaborate with engineering teams to ensure reliability, optimize uptime, and l...
Reposted 3 weeks ago
Senior Solutions Engineer - Enterprise Networking
$95K - $115K *
Drive exceptional networking solutions by leveraging your expertise to design, implement, and support enterprise LAN/WAN systems for diverse clients. Engage in hands-on installations and enhance clien...
3 weeks ago
Technical Services Engineer (TSE) II
$90K - $110K *
Advance your career by providing expert technical support on energy conservation projects. Collaborate with teams to drive system optimization and oversee the commissioning process while mentoring jun...
1 week ago
$150K - $225K *
Join a dynamic team to drive cybersecurity solutions, educate clients, and craft tailored strategies to safeguard operations. Collaborate with sales and utilize your expertise to address complex chall...
1 week ago
Software Engineer 2 (AWF - 075)
$110K - $130K *
Drive your career forward by leveraging your extensive software engineering expertise to implement innovative cloud solutions and automated testing within a collaborative agile team...
2 weeks ago
$145K - $175K *
Join a team that's advancing geospatial intelligence through innovative systems engineering. Engage in the entire lifecycle from requirements to deployment, ensuring the reliability of space-based cap...
2 weeks ago
Sr. Site Reliability Engineer - Paze
$106K - $130K *
Elevate application infrastructure through automation, reliability, and scalability while collaborating cross-functionally to optimize performance and implement best practices in software development...
3 weeks ago
Endpoint Management Consultant
$100K - $120K *
Join a team that's committed to delivering innovative endpoint management solutions, bridging technical expertise with client needs to drive successful project deliveries and optimize IT environments...
3 weeks ago
Systems Engineer (Expert) #892
$125K - $150K *
Drive innovation in multi-discipline systems engineering, leading teams to enhance reliability and resiliency across geospatial intelligence solutions for government agencies, ensuring the highest qua...
2 weeks ago
$110K - $130K *
Explore cutting-edge AI technologies to enhance engineering productivity. Collaborate with stakeholders to evaluate, recommend, and implement effective AI solutions that drive business value and innov...
2 weeks ago
$110K - $130K *
Advance AI capabilities by evaluating technologies and solutions to enhance engineering productivity, craft proof-of-concepts, and guide technology adoption for impactful business results while collab...
2 weeks ago
Cloud Engagement Leader - AWS West Region
$150K - $180K *
Shape cloud transformation initiatives by leading AWS business engagements across the West region. Partner with clients and stakeholders to navigate migrations and deliver exceptional results, while m...
Reposted 3 weeks ago
$80K - $125K *
Unlock potential by driving enterprise IT sales and forging lasting client relationships. Engage diverse industries, implement strategic plans, and leverage cutting-edge technology to meet complex cha...
3 weeks ago
$83K - $93K *
Transform customer experience through innovative support and engineering solutions for MineStar Terrain technologies. Drive product quality by managing validations, troubleshooting, and fostering inte...
4 days ago
$80K - $125K *
Lead the charge in driving technology sales by building relationships with enterprise clients. Utilize innovative IT solutions to address challenges while expanding existing accounts and fostering new...
4 days ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.