Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$90K - $120K *

Join a team that's focused on leveraging advanced technologies in secure environments. Play a key role in managing container/cloud solutions, ensuring high availability and compliance while supporting...

2 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$90K - $130K *

Drive innovation in secure environments by optimizing cloud and container strategies. Collaborate on virtualization and networking solutions while ensuring compliance and enhancing application support...

2 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$105K - $115K *

Contribute to successful ServiceNow implementations and engagement management, ensuring client satisfaction through effective solutions delivery. Leverage your expertise in ITSM/ITOM to drive business...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$75K - $95K *

Drive exceptional customer support by resolving escalated software issues for critical products enhancing law enforcement efficiency, ensuring a seamless experience for users and collaborating with cr...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$75K - $95K *

Empower utility systems as you troubleshoot and enhance advanced metering solutions. Join our team to provide impactful customer support and develop innovative technical solutions for complex challeng...

Reposted yesterday

  •   Less than 5 years exp.  •   Energy & Utilities

$98K - $176K *

Join a dynamic team focused on enhancing incident response capabilities. As a Senior Engineer, you will shape innovative security solutions, prioritize automation and collaboration, and elevate operat...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $130K *

Join an innovative team to design and execute tests on software architectures, identifying and mitigating performance limitations while collaborating with customers to enhance metrics and monitoring c...

4 days ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$100K - $130K *

Take ownership of software testing frameworks, identifying performance bottlenecks and implementing solutions. Collaborate closely with teams to enhance monitoring and metrics, driving improvements in...

4 days ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$100K - $130K *

Join a team that's dedicated to optimizing database performance and security. As a Senior Database Administrator, you will design and maintain critical infrastructures, collaborate with IT teams, and...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$80K - $120K *

Tackle enterprise data challenges by developing Qlik data models and visualizations. Collaborate with cross-functional teams to enhance business intelligence, ensuring optimal system performance and a...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$90K - $120K *

Analyze complex customer requirements and deliver tailored technical solutions. Collaborate with vendors and internal teams to create competitive proposals, ensuring accurate specifications, budget es...

3 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$199K - $386K *

Transform secure networking for enterprises by designing innovative SASE and security architectures, delivering high-impact demos and driving valuable customer engagements across the Eastern U.S. whil...

Reposted today

  •   5 - 7 years exp.  •   Information Technology

$175K - $411K *

Empower businesses by designing secure SASE and Zero Trust networking solutions. Collaborate with cross-functional teams to address diverse security needs, articulate value propositions, and demonstra...

Reposted today

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$199K - $411K *

Join a team that drives secure connectivity transformation across the Eastern U.S. as a key technical presales specialist, designing and demonstrating secure networking architectures and solutions whi...

Reposted yesterday

  •   5 - 7 years exp.  •   Information Technology

$199K - $411K *

Transform your career by leading secure networking solutions. In this remote role, you'll engage directly with customers, leveraging technical expertise to design and demonstrate advanced SASE and sec...

Reposted yesterday

  •   5 - 7 years exp.  •   Information Technology

$199K - $411K *

Join us to drive secure connectivity transformation by designing and demonstrating comprehensive SASE and security solutions. Collaborate with teams to elevate client engagements and provide solutions...

Reposted yesterday

  •   5 - 7 years exp.  •   Information Technology

$90K - $120K *

Pioneer secure cloud-development environments by leading systems through RMF, collaborating with diverse teams to implement NIST standards and ensuring robust security measures for software applicatio...

5 days ago

  •   Less than 5 years exp.  •   Information Technology

$147K - $192K *

Optimize mission success by leveraging expertise in GCCS and JPES engineering, focusing on system integration, data interoperability, and enhancements across Joint C2 environments to support critical...

2 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$80K - $110K *

Join a team that's dedicated to ensuring system integrity by leading Quality Engineering initiatives. Collaborate with cross-functional teams to develop test strategies, execute testing, and mentor co...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$75K - $95K *

Take ownership of engineering support for Naval Surface Warfare initiatives, ensuring accurate documentation, tracking changes, and maintaining compliance across projects while collaborating with vari...

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$90K - $100K *

Drive your career forward by resolving complex IT issues while enhancing user experiences and supporting operational improvements in a dynamic and collaborative professional services environment...

2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$165K - $241K *

Deliver leadership and oversight for a talented SRE team, ensuring FedRAMP compliance and operational excellence while collaborating across functions to enhance security and infrastructure management...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$165K - $241K *

Lead and inspire a talented team to maintain and expand FedRAMP-compliant infrastructure, ensuring excellence in security and operations while collaborating closely with cross-functional teams for str...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$134K - $241K *

Elevate your career as a System Engineer by implementing SAFe methodologies, facilitating cross-functional teams, and optimizing cybersecurity solutions to combat emerging threats in a dynamic environ...

4 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$134K - $241K *

Champion a culture of agile excellence as you lead systems engineering efforts, optimize delivery ecosystems, and drive collaboration across teams to enhance mission success and mitigate risks in a dy...

4 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.