DescriptionWe are seeking an experienced Support Engineer to be at the forefront of providing innovative and empathetic technical support to our customers. You will play a crucial role in ensuring customer satisfaction and driving the continuous improvement of our products and services. If you are a technical Support Engineer professional with a passion for working in a fast moving company, building a new support practice, and a challenging problem space in the cybersecurity industry, we invite you to join our team. Together, we can shape the future of network security.
Responsibilities- Problem Solving: Diagnose and resolve technical issues, providing timely and accurate customer support.
- Collaboration: Work closely with cross-functional teams to enhance product functionality and resolve customer challenges.
- Growth-Oriented Mindset: Continuously seek to improve your technical skills and knowledge, embracing our culture of learning and personal development.
- Quality Focus: Uphold high standards of service, striving for excellence in every customer interaction.
- Transparency and Communication: Maintain clear, empathetic, and effective communication with customers and team members.
- Perseverance: Tackle complex problems with a can-do attitude, demonstrating resilience in the face of challenges.
Requirements- Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
- 5+ years of relevant work experience (Network/Security/SaaS Support) - Must.
- Proficiency in Active Directory/GPO, Windows, Linux and PowerShell/ Python scripting - Must.
- Proven experience in technical support role, preferably in the cybersecurity industry.
- Excellent problem-solving and communication skills.
- Willingness to learn and adapt in a fast-paced environment.
- Strong understanding of network security skills and the ability to work independently and as part of a team.
- Commitment to innovation, integrity, and excellence.
