Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
$100K - $130K *
Join a dynamic team to advance semiconductor ATE solutions, collaborating with R&D and customers. Your expertise in test engineering and software skills will guide innovative development in a fast-pac...
Reposted 4 days ago
$120K - $150K *
Lead the charge in delivering innovative semiconductor test solutions by engaging with customers, optimizing designs, and ensuring successful implementation, while driving project excellence and build...
2 weeks ago
$90K - $120K *
Elevate your career by tackling complex cloud migration and server issues. In this role, you will enhance infrastructure deployments and troubleshoot Windows Server and networking problems, supporting...
4 weeks ago
$80K - $110K *
Manage complex Level 2-3 service requests, supporting Azure cloud migrations and infrastructure projects. Collaborate in a fast-paced environment while troubleshooting networks, servers, and hybrid co...
4 weeks ago
$108K - $148K *
Join a team that's pivotal in developing and qualifying semiconductor processes, providing high-visibility customer support, and diagnosing complex system issues through collaborative problem-solving...
2 weeks ago
Senior Engineer - Site Reliability Engineering
$100K - $130K *
Transform operational reliability as a Senior SRE, driving observability and excellence across multiple platforms. Collaborate with diverse teams to shape systems for reliability from inception, ensur...
3 weeks ago
Senior Consulting Systems Engineer, National Programs Group
$160K - $180K *
Support pre- and post-sales strategies while engaging with stakeholders to deliver innovative technical solutions for mission-critical programs. Collaborate with cross-functional teams to ensure custo...
2 days ago
Senior Consulting Systems Engineer, National Programs Group
$160K - $180K *
Analyze and support pre-sales and post-sales for high-impact federal programs, engaging with technical stakeholders to deliver innovative IT solutions. Collaborate closely with teams to ensure operati...
2 days ago
Senior Consulting Systems Engineer, National Programs Group
$160K - $180K *
Transform mission-critical IT solutions for federal programs, engaging with stakeholders to deliver innovative architectures. Drive success across pre-sales and post-sales activities while collaborati...
2 days ago
Associate SAP Security Consultant
$67K - $106K *
Manage SAP Security support for diverse applications, ensuring compliance and providing expert consultative guidance for security processes across SAP environments, including ECC and GRC. Collaborate...
Reposted 1 week ago
$125K *
Launch your career as a pivotal Account Executive, driving revenue and forging new relationships in strategic enterprise sales. Engage with decision-makers to showcase transformative software solution...
2 weeks ago
Field Sales Enablement Market Manager
$75K - $95K *
Develop and grow partnerships in Field Sales to exceed targets and enhance performance. Drive sales strategy and coach teams through proactive support and training, fostering a unified sales culture a...
3 weeks ago
Field Sales Enablement Market Manager
$80K - $110K *
Strategize and enhance sales performance by building relationships, enabling teams, and executing effective market sales strategies. Drive growth through coaching and support, ensuring alignment with...
3 weeks ago
Network Engineer / Vulnerability Assessments / Cisco
$90K - $120K *
Unlock potential by supporting cybersecurity initiatives through adept management of network infrastructure. Leverage your expertise in configuring, securing, and maintaining systems across both physi...
1 week ago
Mid-Level Systems Engineer (Job ID:4321)
$198K - $239K *
Collaborate in applying core systems engineering principles to support Electronic Warfare programs, ensuring the success of integration efforts within combat systems and enhancing warfighter capabilit...
4 days ago
Technical Marketing Engineer - Multicloud Network (Hybrid)
$168K - $241K *
Lead customer engagement and demonstrate product value through compelling technical narratives, hands-on demos, and collaboration with cross-functional teams to influence product direction and support...
5 days ago
Technical Marketing Engineer - Multicloud Network (Hybrid)
$168K - $241K *
Lead customer engagements and shape the technical narrative, delivering compelling demos and collateral to communicate value effectively and influence product strategy across teams and stakeholders...
5 days ago
Senior Artifact Scanning & Policy Engineer
$120K - $150K *
Manage scanning stages and policy enforcement for critical AI artifacts, ensuring compliance and security across multi-enclave environments. Collaborate with teams to maintain deployment integrity and...
4 days ago
Senior Artifact Scanning & Policy Engineer
$120K - $150K *
Unlock robust security for AI artifact deployments in multi-enclave environments, ensuring compliance and integrity through innovative scanning solutions and policy controls to support mission-critica...
4 days ago
Senior Artifact Scanning & Policy Engineer
$120K - $150K *
Transform the future of AI deployments by implementing scanning stages and policy enforcement for mission-critical artifacts, ensuring integrity and security across classified environments in support...
4 days ago
SITEC - Cyber Security Engineer - MacDill AFB
$80K - $128K *
Join a team that's focused on advancing data security by engineering and deploying innovative protection solutions within a Zero Trust framework, ensuring compliance across Department of War networks...
2 days ago
$138K - $186K *
Engage in developing cutting-edge JavaScript/TypeScript applications, collaborating cross-functionally to enhance user experiences. Lead and mentor a team, ensuring code quality and efficient lifecycl...
Reposted 3 days ago
Senior IT CRM Product Owner, US Oncology
$165K - $248K *
Lead the digital transformation of oncology customer engagement. Elevate integration strategies and spearhead Salesforce implementation, ensuring efficient data-driven solutions and enhancing patient...
Reposted today
$138K - $186K *
Build innovative web applications that enhance user experiences across Disney's platforms. Collaborate with cross-functional teams to drive technical solutions, ensure code quality, and mentor junior...
Reposted 3 days ago
$148K - $199K *
Unlock your potential by designing high-performance applications that enhance audience engagement. Collaborate with cross-functional teams to deliver innovative digital experiences utilizing modern te...
1 week ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.