Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$145K - $269K *

Unlock high reliability navigation solutions as you lead advanced GNSS and SBAS systems engineering efforts. Collaborate across disciplines, mentor junior engineers, and ensure safety standards are me...

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$129K - $239K *

Shape the future of high-fidelity simulation products by leading system integration projects, driving technical solutions, and collaborating with cross-functional teams to ensure successful, on-time d...

2 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$95K - $115K *

Support end-to-end system integration and testing for advanced radar capabilities, collaborating closely with engineering teams to ensure software and hardware requirements are thoroughly verified thr...

1 week ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$212K - $251K *

Transform cutting-edge software integration by owning HPC tools, optimizing performance, and enhancing user experience. Engage in comprehensive testing and develop custom plugins in a dynamic environm...

5 days ago

  •   8 - 10 years exp.  •   Technical Services

$212K - $251K *

Optimize operations by integrating and sustaining advanced COTS/GOTS software in diverse environments. Drive product ownership for HPC tools, enhancing performance through custom plugins and configura...

5 days ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$130K - $210K *

Empower your career by driving growth and retention within strategic accounts. Build trusted relationships with executives, execute strategic plans, and lead contract negotiations to enhance customer...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$130K - $210K *

Lead the charge in expanding and renewing strategic accounts while building trusted relationships and executing account plans to drive retention and growth across multi-product offerings...

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$120K - $150K *

Unlock potential by driving sales success in a dynamic SLED territory, building C-level relationships, and executing a robust sales strategy. Manage the entire sales cycle, from opportunity identifica...

5 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$120K - $150K *

Partner with us to drive sales and build relationships in key markets. Leverage your network to identify opportunities, manage C-level accounts, and develop effective sales strategies while achieving...

US-AnywhereRemote

5 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$100K - $120K *

Lead the charge in delivering cutting-edge robotic solutions, engaging with customers to optimize performance, support technical projects, and enhance service delivery across Canada, ensuring a seamle...

Mississauga, ONIn-Person

4 days ago

  •   Less than 5 years exp.  •   Technical Services

$108K - $130K *

Join a team that's transforming network security through expert design and management of proxy solutions, ensuring optimized and secure traffic flow for a large network infrastructure while collaborat...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$180K - $205K *

Partner with us to enhance information security by guiding vital IT initiatives, overseeing compliance, generating security documentation, and managing risks within a dynamic intelligence environment...

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$170K - $195K *

Engineer cybersecurity solutions to secure mission-critical systems, assess and mitigate vulnerabilities, and ensure compliance with intelligence community standards throughout the system lifecycle...

2 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$171K - $245K *

Take ownership of hardware New Product Introduction for innovative wireless solutions. Collaborate across teams to optimize power systems from design through mass production, ensuring top performance...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$130K - $270K *

Shape the future of systems engineering by designing innovative hardware solutions, ensuring contract compliance, and coordinating project documentation and schedules to meet diverse client needs effe...

4 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$83K - $104K *

Analyze and manage complex workflows to empower leadership decisions, ensuring timely action and effective communication across teams in a dynamic environment. Collaborate with stakeholders to enhance...

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$90K - $110K *

Drive growth in data center liquid cooling markets, securing new product opportunities and guiding customer product planning. Collaborate with customers and internal teams to enhance product adoption...

Calgary, ABIn-Person

3 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$165K - $185K *

Join the Mobile Infrastructure team to enhance CI/CD systems and mobile pipelines, ensuring reliable builds for life-critical medical apps. Drive automation, improve workflows, and collaborate with en...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$100K - $120K *

Champion compliance excellence by leading Earned Value Management initiatives across strategic projects, enhancing policies and providing expert financial guidance to Program Management teams, driving...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$158K - $168K *

Help us enhance system performance through expert engineering practices, drive project integrity, and engage with key stakeholders to ensure seamless operations throughout the systems life cycle...

1 week ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$108K - $130K *

Lead a skilled team to design, implement, and secure proxy solutions that optimize network traffic for a high-stakes environment. Ensure reliability and performance through advanced monitoring and con...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$130K - $145K *

Tackle IT systems management by overseeing infrastructure, providing expert support, and resolving technical issues. Enhance system performance and reliability while mentoring others in a dynamic, agi...

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$130K - $145K *

Join to manage IT systems infrastructure, provide troubleshooting support, and oversee both Tier 1 and Tier 2 problem resolution while enhancing the reliability and performance of UNIX and Windows ope...

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$128K - $168K *

Oversee complex Radio Network projects from design to acceptance, ensuring high-quality delivery. Collaborate with diverse teams, manage risks, and maintain strong customer relationships while fosteri...

6 days ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$130K - $155K *

Lead the design of complex flip-chip-BGA packages and PCBs for high-performance ASICs, managing multiple projects while driving innovation in signal and power integrity solutions within a collaborativ...

3 weeks ago

  •   11 - 15 years exp.  •   Technical Services

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.