Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$100K - $130K *

Join a dynamic team to advance semiconductor ATE solutions, collaborating with R&D and customers. Your expertise in test engineering and software skills will guide innovative development in a fast-pac...

Reposted 4 days ago

  •   5 - 7 years exp.  •   Technical Services

$120K - $150K *

Lead the charge in delivering innovative semiconductor test solutions by engaging with customers, optimizing designs, and ensuring successful implementation, while driving project excellence and build...

2 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$90K - $120K *

Elevate your career by tackling complex cloud migration and server issues. In this role, you will enhance infrastructure deployments and troubleshoot Windows Server and networking problems, supporting...

US-AnywhereRemote

4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $110K *

Manage complex Level 2-3 service requests, supporting Azure cloud migrations and infrastructure projects. Collaborate in a fast-paced environment while troubleshooting networks, servers, and hybrid co...

4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$108K - $148K *

Join a team that's pivotal in developing and qualifying semiconductor processes, providing high-visibility customer support, and diagnosing complex system issues through collaborative problem-solving...

2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$100K - $130K *

Transform operational reliability as a Senior SRE, driving observability and excellence across multiple platforms. Collaborate with diverse teams to shape systems for reliability from inception, ensur...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$160K - $180K *

Support pre- and post-sales strategies while engaging with stakeholders to deliver innovative technical solutions for mission-critical programs. Collaborate with cross-functional teams to ensure custo...

2 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$160K - $180K *

Analyze and support pre-sales and post-sales for high-impact federal programs, engaging with technical stakeholders to deliver innovative IT solutions. Collaborate closely with teams to ensure operati...

2 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$160K - $180K *

Transform mission-critical IT solutions for federal programs, engaging with stakeholders to deliver innovative architectures. Drive success across pre-sales and post-sales activities while collaborati...

2 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$67K - $106K *

Manage SAP Security support for diverse applications, ensuring compliance and providing expert consultative guidance for security processes across SAP environments, including ECC and GRC. Collaborate...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Information Technology

$125K *

Launch your career as a pivotal Account Executive, driving revenue and forging new relationships in strategic enterprise sales. Engage with decision-makers to showcase transformative software solution...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$75K - $95K *

Develop and grow partnerships in Field Sales to exceed targets and enhance performance. Drive sales strategy and coach teams through proactive support and training, fostering a unified sales culture a...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$80K - $110K *

Strategize and enhance sales performance by building relationships, enabling teams, and executing effective market sales strategies. Drive growth through coaching and support, ensuring alignment with...

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$90K - $120K *

Unlock potential by supporting cybersecurity initiatives through adept management of network infrastructure. Leverage your expertise in configuring, securing, and maintaining systems across both physi...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$198K - $239K *

Collaborate in applying core systems engineering principles to support Electronic Warfare programs, ensuring the success of integration efforts within combat systems and enhancing warfighter capabilit...

4 days ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$168K - $241K *

Lead customer engagement and demonstrate product value through compelling technical narratives, hands-on demos, and collaboration with cross-functional teams to influence product direction and support...

5 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$168K - $241K *

Lead customer engagements and shape the technical narrative, delivering compelling demos and collateral to communicate value effectively and influence product strategy across teams and stakeholders...

5 days ago

  •   Less than 5 years exp.  •   Information Technology

$120K - $150K *

Manage scanning stages and policy enforcement for critical AI artifacts, ensuring compliance and security across multi-enclave environments. Collaborate with teams to maintain deployment integrity and...

4 days ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$120K - $150K *

Unlock robust security for AI artifact deployments in multi-enclave environments, ensuring compliance and integrity through innovative scanning solutions and policy controls to support mission-critica...

4 days ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$120K - $150K *

Transform the future of AI deployments by implementing scanning stages and policy enforcement for mission-critical artifacts, ensuring integrity and security across classified environments in support...

4 days ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$80K - $128K *

Join a team that's focused on advancing data security by engineering and deploying innovative protection solutions within a Zero Trust framework, ensuring compliance across Department of War networks...

2 days ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$138K - $186K *

Engage in developing cutting-edge JavaScript/TypeScript applications, collaborating cross-functionally to enhance user experiences. Lead and mentor a team, ensuring code quality and efficient lifecycl...

Reposted 3 days ago

  •   5 - 7 years exp.  •   Information Technology

$165K - $248K *

Lead the digital transformation of oncology customer engagement. Elevate integration strategies and spearhead Salesforce implementation, ensuring efficient data-driven solutions and enhancing patient...

Reposted today

  •   8 - 10 years exp.  •   Healthcare

$138K - $186K *

Build innovative web applications that enhance user experiences across Disney's platforms. Collaborate with cross-functional teams to drive technical solutions, ensure code quality, and mentor junior...

Reposted 3 days ago

  •   5 - 7 years exp.  •   Information Technology

$148K - $199K *

Unlock your potential by designing high-performance applications that enhance audience engagement. Collaborate with cross-functional teams to deliver innovative digital experiences utilizing modern te...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.