Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$135K - $195K *

Engineer the future of missile tracking by developing and integrating innovative ground systems. Collaborate with multidisciplinary teams to ensure optimal functionality and operational capabilities f...

6 days ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$195K - $270K *

Lead the charge in aligning technical expertise with customer needs in cybersecurity. Collaborate with sales teams to engage mid-enterprise clients, deliver tailored demos, and drive adoption while en...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$85K - $148K *

Drive the development of advanced non-propulsion submarine and ship systems, ensuring compliance with technical standards while integrating cutting-edge solutions to meet Navy requirements and enhance...

2 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$106K - $176K *

Architect scalable, secure cloud solutions for mission-critical SaaS products. Leverage cloud expertise to drive modernization, enhance performance, and ensure client alignment with strategic goals th...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$94K - $165K *

Unlock potential by providing innovative technical solutions within a dynamic engineering team. You’ll develop vital systems for national security, ensuring compliance and performance through rigorous...

2 days ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$95K - $115K *

Collaborate with a dynamic team to develop automated software testing solutions, ensuring excellence in software quality and security for naval operations. Engage in Agile methodologies and modern dev...

2 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$110K - $130K *

Join a dynamic team to develop, engineer, and deploy innovative technical solutions focused on security within a dedicated network environment, collaborating to overcome data protection challenges...

2 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$90K - $110K *

Join a team that's at the forefront of technology innovation, enhancing business efficiency and user experience in a dynamic financial services environment while leading critical technology support in...

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$95K - $115K *

Develop and enhance Java-based components for data migration and integration, focusing on configuring the FEITH Records Management System and ensuring seamless transition from legacy systems, while co...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $120K *

Champion the migration of pre-publication resume records to a new system. Collaborate on integrating Java processing components and refining workflows to enhance operational efficiency in managing dig...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Partner with us to drive success as a key technical resource for MSPs, managing pre-sales and post-sales relationships, enhancing partner capabilities, and showcasing Keeper's security solutions align...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$110K - $130K *

Unlock potential by leveraging your 14 years of software engineering experience. Lead complex projects utilizing your expertise in Python and AWS. Partner with us to deliver innovative software soluti...

1 week ago

  •   11 - 15 years exp.  •   Information Technology

$110K - $130K *

Champion software excellence through leadership and innovation, leveraging extensive experience to deliver cutting-edge solutions and drive project success in high-stakes environments while collaborat...

1 week ago

  •   11 - 15 years exp.  •   Aerospace & Defense

$146K - $179K *

Empower customer success by owning outcomes and navigating cross-functional teams. Drive retention and revenue growth while ensuring data integrity across strategic accounts within the healthcare land...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$108K - $135K *

Advance your career by joining a collaborative team focused on optimizing core infrastructure services, including compute, storage, and automation, while enhancing your technical skills in a dynamic e...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Help us enhance our security posture by overseeing vulnerability management, application security, and implementing AI-driven automation in a collaborative environment. You'll work with diverse teams...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$93K - $163K *

Optimize cybersecurity solutions for SLED customers, driving technical discovery, onboarding, and expansion while mentoring a team and collaborating with sales and product management to deliver compre...

US-AnywhereRemote

6 days ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $95K *

Optimize customer support through hands-on installation, maintenance, and repair of ASML systems. Collaborate with engineers and support staff to enhance service quality and drive customer satisfactio...

3 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$73K - $97K *

Join a team that's dedicated to providing exceptional sales support! As a vital link in our operations, you'll collaborate with internal and external partners to deliver tailored solutions and enhance...

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$130K - $155K *

Lead the charge in developing system-level test solutions and product qualifications for advanced NAND technologies, ensuring strategic collaboration across teams to deliver high-quality, cost-effecti...

1 week ago

  •   8 - 10 years exp.  •   Technical Services

$95K - $115K *

Optimize system-of-systems integration and support for critical tactical operations while ensuring seamless interoperability during test events. Take lead on-site to troubleshoot, validate and enhance...

2 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$120K - $160K *

Drive impactful network solutions by providing technical leadership and support for mission-critical projects, ensuring a robust infrastructure for a large-scale federal client while collaborating wit...

1 week ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$81K - $108K *

Elevate the customer experience by translating technical needs into compelling solutions, leading discovery sessions, supporting sales efforts, and collaborating cross-functionally to drive success in...

US-AnywhereRemote

Reposted 6 days ago

  •   Less than 5 years exp.  •   Healthcare

$145K - $175K *

Drive strategy and execution for a key platform area, shaping product outcomes through close collaboration with engineering and design. Influence cross-functional teams and mentor Junior PMs while add...

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$95K - $115K *

Lead and mentor a high-performing Technical Support team, delivering exceptional service and resolving complex technical issues in SaaS applications while driving continuous improvement and collaborat...

2 weeks ago

  •   5 - 7 years exp.  •   Technical Services

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.