Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$119K - $162K *

Explore new revenue opportunities by driving strategic sales initiatives with Enterprise accounts in a dynamic and collaborative environment, leveraging cybersecurity expertise to meet and exceed quot...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $120K *

Support executing airplane certification activities for the Boeing 777X program, collaborating with multiple functions to validate requirements, author documents, and ensure compliance with aerospace...

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$100K - $130K *

Lead the charge in transforming the Air Force's contracting systems by applying systems engineering expertise to enhance processes, ensure compliance, and support digital modernization across integrat...

2 days ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$80K - $110K *

Join a team that's dedicated to providing innovative Systems Engineering solutions. Oversee technical support for strategic systems, ensuring robust and compliant network solutions that meet mission o...

3 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$86K - $138K *

Lead the charge in designing and optimizing secure network infrastructures, focusing on advanced security measures and compliance in support of mission-critical operations worldwide, ensuring 24/7 net...

Yesterday

  •   5 - 7 years exp.  •   Aerospace & Defense

$90K - $115K *

Shape the future of platform operations as you drive reliability, scalability, and operational efficiency. Collaborate with cross-functional teams to enhance deployment processes and optimize infrastr...

Today

  •   Less than 5 years exp.  •   Information Technology

$100K - $130K *

Empower engineering excellence by enhancing platform reliability and scalability. Collaborate across teams to advance deployment processes, automate infrastructure management, and ensure operational i...

Today

  •   Less than 5 years exp.  •   Information Technology

$90K - $120K *

Lead the charge in enhancing platform reliability and scalability, driving end-to-end improvements in infrastructure, deployment pipelines, and incident management while collaborating closely with pro...

Today

  •   Less than 5 years exp.  •   Information Technology

$100K - $130K *

Join a team that's redefining reliability and scalability in cloud infrastructure. You'll engineer solutions that enhance operations, drive innovation, and support product teams in delivering seamless...

Today

  •   Less than 5 years exp.  •   Information Technology

$100K - $130K *

Drive reliability and scalability of core infrastructure, enhancing deployment pipelines and collaborating with product teams for production readiness. Engage in technical execution, incident manageme...

Today

  •   Less than 5 years exp.  •   Information Technology

$105K - $125K *

Engineer and secure a modern Microsoft 365 E5/E7 environment in this impactful role. Oversee identity, endpoints, and compliance, driving automation and architecture in a dynamic, remote SaaS healthca...

Today

  •   Less than 5 years exp.  •   Information Technology

$134K - $215K *

Shape innovative security solutions by leading cross-functional projects, driving insights into product development, and advising stakeholders across all levels to enhance operational effectiveness an...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $110K *

Unlock efficient demand planning by collaborating across teams to ensure equipment availability for installations and maintenance, driving revenue and cost control within a customer-centric environmen...

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$100K - $130K *

Transform the future of electronic warfare solutions through systems engineering expertise across the product lifecycle, engaging in design, testing, and integration efforts to support mission-critica...

Reposted 2 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$100K - $130K *

Elevate mission effectiveness by leading operational analysis and systems modeling. Collaborate with design teams to assess threats and develop solutions utilizing various simulation tools across mult...

Reposted 3 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$100K - $130K *

Join a team that's dedicated to advancing cybersecurity through innovative systems engineering. Leverage your extensive experience to collaborate with top government management, enhance data analysis...

5 days ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$90K - $130K *

Join a dynamic team to model, design, and develop cutting-edge electronic systems that enhance national security and military operations while enjoying a supportive culture and opportunities for profe...

Reposted 5 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$64K - $110K *

Transform digital marketing efforts by executing data-driven campaigns, optimizing multi-channel strategies, and collaborating cross-functionally to enhance customer engagement and deliver measurable...

Reposted today

  •   5 - 7 years exp.  •   Consumer Technology

$95K - $130K *

Explore innovative solutions in development engineering for storage systems, overseeing technical designs and project execution. Play a key role in shaping infrastructure from feasibility to deploymen...

2 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$131K - $244K *

Transform customer collaborations by providing technical expertise and support. Engage with top-tier clients, troubleshoot issues, and lead presentations on innovative technologies while enhancing you...

2 weeks ago

  •   Less than 5 years exp.  •   Consumer Technology

$100K - $130K *

Transform the QA landscape for our Enterprise Technology team by defining strategies, implementing processes, and leading hands-on quality assurance efforts to ensure robust enterprise application del...

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$115K - $260K *

Lead the charge in building scalable, high-performance systems that redefine user experiences while driving technical strategy and innovation across teams, ensuring reliability and operational excelle...

Today

  •   8 - 10 years exp.  •   Finance & Insurance

$100K - $130K *

Take ownership of critical cybersecurity operations by designing and maintaining secure data solutions. Ensure reliable data ingestion and system stability while documenting processes and adhering to...

Reposted 4 days ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $130K *

Empower a robust cybersecurity framework by engineering, designing, and sustaining critical services across secure environments while managing enterprise deployments and supporting infrastructure...

2 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$85K - $110K *

Join the Florida PALM Project as an Enterprise Application Integration Engineer to analyze, design, and develop solutions for modernizing the state's financial system while ensuring effective communic...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.