Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
Account Executive, Enterprise (Pacific Northwest)
$119K - $162K *
Explore new revenue opportunities by driving strategic sales initiatives with Enterprise accounts in a dynamic and collaborative environment, leveraging cybersecurity expertise to meet and exceed quot...
3 weeks ago
$90K - $120K *
Support executing airplane certification activities for the Boeing 777X program, collaborating with multiple functions to validate requirements, author documents, and ensure compliance with aerospace...
1 week ago
$100K - $130K *
Lead the charge in transforming the Air Force's contracting systems by applying systems engineering expertise to enhance processes, ensure compliance, and support digital modernization across integrat...
2 days ago
$80K - $110K *
Join a team that's dedicated to providing innovative Systems Engineering solutions. Oversee technical support for strategic systems, ensuring robust and compliant network solutions that meet mission o...
3 weeks ago
SITEC - Network Engineer (SDN) - MacDill AFB
$86K - $138K *
Lead the charge in designing and optimizing secure network infrastructures, focusing on advanced security measures and compliance in support of mission-critical operations worldwide, ensuring 24/7 net...
Yesterday
$90K - $115K *
Shape the future of platform operations as you drive reliability, scalability, and operational efficiency. Collaborate with cross-functional teams to enhance deployment processes and optimize infrastr...
Today
$100K - $130K *
Empower engineering excellence by enhancing platform reliability and scalability. Collaborate across teams to advance deployment processes, automate infrastructure management, and ensure operational i...
Today
$90K - $120K *
Lead the charge in enhancing platform reliability and scalability, driving end-to-end improvements in infrastructure, deployment pipelines, and incident management while collaborating closely with pro...
Today
$100K - $130K *
Join a team that's redefining reliability and scalability in cloud infrastructure. You'll engineer solutions that enhance operations, drive innovation, and support product teams in delivering seamless...
Today
$100K - $130K *
Drive reliability and scalability of core infrastructure, enhancing deployment pipelines and collaborating with product teams for production readiness. Engage in technical execution, incident manageme...
Today
$105K - $125K *
Engineer and secure a modern Microsoft 365 E5/E7 environment in this impactful role. Oversee identity, endpoints, and compliance, driving automation and architecture in a dynamic, remote SaaS healthca...
Today
Senior Technical Product Engineer (Cortex Cloud)
$134K - $215K *
Shape innovative security solutions by leading cross-functional projects, driving insights into product development, and advising stakeholders across all levels to enhance operational effectiveness an...
3 weeks ago
Senior Analyst, Demand Planning
$80K - $110K *
Unlock efficient demand planning by collaborating across teams to ensure equipment availability for installations and maintenance, driving revenue and cost control within a customer-centric environmen...
2 weeks ago
$100K - $130K *
Transform the future of electronic warfare solutions through systems engineering expertise across the product lifecycle, engaging in design, testing, and integration efforts to support mission-critica...
Reposted 2 days ago
$100K - $130K *
Elevate mission effectiveness by leading operational analysis and systems modeling. Collaborate with design teams to assess threats and develop solutions utilizing various simulation tools across mult...
Reposted 3 days ago
Data Scientist 3 / Systems Engineer 4 (EAI - 118)
$100K - $130K *
Join a team that's dedicated to advancing cybersecurity through innovative systems engineering. Leverage your extensive experience to collaborate with top government management, enhance data analysis...
5 days ago
$90K - $130K *
Join a dynamic team to model, design, and develop cutting-edge electronic systems that enhance national security and military operations while enjoying a supportive culture and opportunities for profe...
Reposted 5 days ago
$64K - $110K *
Transform digital marketing efforts by executing data-driven campaigns, optimizing multi-channel strategies, and collaborating cross-functionally to enhance customer engagement and deliver measurable...
Reposted today
$95K - $130K *
Explore innovative solutions in development engineering for storage systems, overseeing technical designs and project execution. Play a key role in shaping infrastructure from feasibility to deploymen...
2 weeks ago
Field Applications Engineering
$131K - $244K *
Transform customer collaborations by providing technical expertise and support. Engage with top-tier clients, troubleshoot issues, and lead presentations on innovative technologies while enhancing you...
2 weeks ago
Quality Assurance Lead - Enterprise Technology
$100K - $130K *
Transform the QA landscape for our Enterprise Technology team by defining strategies, implementing processes, and leading hands-on quality assurance efforts to ensure robust enterprise application del...
3 weeks ago
Sr Staff Software Engineer - (Platform Engineering/Java/Temporal/SRE/Open Source) - *HYBRID*
$115K - $260K *
Lead the charge in building scalable, high-performance systems that redefine user experiences while driving technical strategy and innovation across teams, ensuring reliability and operational excelle...
Today
Senior Cyber Security Engineer
$100K - $130K *
Take ownership of critical cybersecurity operations by designing and maintaining secure data solutions. Ensure reliable data ingestion and system stability while documenting processes and adhering to...
Reposted 4 days ago
Senior Cyber Security Engineer
$100K - $130K *
Empower a robust cybersecurity framework by engineering, designing, and sustaining critical services across secure environments while managing enterprise deployments and supporting infrastructure...
2 weeks ago
Enterprise Application Integration (EAI) Engineer (1230)
$85K - $110K *
Join the Florida PALM Project as an Enterprise Application Integration Engineer to analyze, design, and develop solutions for modernizing the state's financial system while ensuring effective communic...
3 weeks ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.