Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
Systems Integration Engineer / Ground Architecture SEIT
$135K - $195K *
Engineer the future of missile tracking by developing and integrating innovative ground systems. Collaborate with multidisciplinary teams to ensure optimal functionality and operational capabilities f...
6 days ago
$195K - $270K *
Lead the charge in aligning technical expertise with customer needs in cybersecurity. Collaborate with sales teams to engage mid-enterprise clients, deliver tailored demos, and drive adoption while en...
2 days ago
$85K - $148K *
Drive the development of advanced non-propulsion submarine and ship systems, ensuring compliance with technical standards while integrating cutting-edge solutions to meet Navy requirements and enhance...
2 weeks ago
$106K - $176K *
Architect scalable, secure cloud solutions for mission-critical SaaS products. Leverage cloud expertise to drive modernization, enhance performance, and ensure client alignment with strategic goals th...
Reposted 2 weeks ago
$94K - $165K *
Unlock potential by providing innovative technical solutions within a dynamic engineering team. You’ll develop vital systems for national security, ensuring compliance and performance through rigorous...
2 days ago
Software Engineer II - Python Developer
$95K - $115K *
Collaborate with a dynamic team to develop automated software testing solutions, ensuring excellence in software quality and security for naval operations. Engage in Agile methodologies and modern dev...
2 weeks ago
Systems Engineer - Active Security Clearance
$110K - $130K *
Join a dynamic team to develop, engineer, and deploy innovative technical solutions focused on security within a dedicated network environment, collaborating to overcome data protection challenges...
2 weeks ago
Sr. Technology Support Consultant
$90K - $110K *
Join a team that's at the forefront of technology innovation, enhancing business efficiency and user experience in a dynamic financial services environment while leading critical technology support in...
2 weeks ago
$95K - $115K *
Develop and enhance Java-based components for data migration and integration, focusing on configuring the FEITH Records Management System and ensuring seamless transition from legacy systems, while co...
2 weeks ago
$100K - $120K *
Champion the migration of pre-publication resume records to a new system. Collaborate on integrating Java processing components and refining workflows to enhance operational efficiency in managing dig...
2 weeks ago
Sales Engineer - Managed Service Providers (MSP/MSSP)
$110K - $130K *
Partner with us to drive success as a key technical resource for MSPs, managing pre-sales and post-sales relationships, enhancing partner capabilities, and showcasing Keeper's security solutions align...
3 weeks ago
Software Engineer 2 (FST - 131)
$110K - $130K *
Unlock potential by leveraging your 14 years of software engineering experience. Lead complex projects utilizing your expertise in Python and AWS. Partner with us to deliver innovative software soluti...
1 week ago
Software Engineer 2 (FST - 131)
$110K - $130K *
Champion software excellence through leadership and innovation, leveraging extensive experience to deliver cutting-edge solutions and drive project success in high-stakes environments while collaborat...
1 week ago
$146K - $179K *
Empower customer success by owning outcomes and navigating cross-functional teams. Drive retention and revenue growth while ensuring data integrity across strategic accounts within the healthcare land...
3 weeks ago
Systems Engineer (On-Site St. Louis)
$108K - $135K *
Advance your career by joining a collaborative team focused on optimizing core infrastructure services, including compute, storage, and automation, while enhancing your technical skills in a dynamic e...
3 weeks ago
$110K - $130K *
Help us enhance our security posture by overseeing vulnerability management, application security, and implementing AI-driven automation in a collaborative environment. You'll work with diverse teams...
3 weeks ago
Senior Cybersecurity Solutions Engineer - Remote
$93K - $163K *
Optimize cybersecurity solutions for SLED customers, driving technical discovery, onboarding, and expansion while mentoring a team and collaborating with sales and product management to deliver compre...
6 days ago
Field Service Engineer - HMI MBI
$80K - $95K *
Optimize customer support through hands-on installation, maintenance, and repair of ASML systems. Collaborate with engineers and support staff to enhance service quality and drive customer satisfactio...
3 weeks ago
$73K - $97K *
Join a team that's dedicated to providing exceptional sales support! As a vital link in our operations, you'll collaborate with internal and external partners to deliver tailored solutions and enhance...
1 week ago
Technologist, System Product Engineering
$130K - $155K *
Lead the charge in developing system-level test solutions and product qualifications for advanced NAND technologies, ensuring strategic collaboration across teams to deliver high-quality, cost-effecti...
1 week ago
Systems Engineer & Technical Integration - Sentinel Product Office (SPO)
$95K - $115K *
Optimize system-of-systems integration and support for critical tactical operations while ensuring seamless interoperability during test events. Take lead on-site to troubleshoot, validate and enhance...
2 weeks ago
$120K - $160K *
Drive impactful network solutions by providing technical leadership and support for mission-critical projects, ensuring a robust infrastructure for a large-scale federal client while collaborating wit...
1 week ago
$81K - $108K *
Elevate the customer experience by translating technical needs into compelling solutions, leading discovery sessions, supporting sales efforts, and collaborating cross-functionally to drive success in...
Reposted 6 days ago
$145K - $175K *
Drive strategy and execution for a key platform area, shaping product outcomes through close collaboration with engineering and design. Influence cross-functional teams and mentor Junior PMs while add...
1 week ago
$95K - $115K *
Lead and mentor a high-performing Technical Support team, delivering exceptional service and resolving complex technical issues in SaaS applications while driving continuous improvement and collaborat...
2 weeks ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.