Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
Unified Communications Engineer
$90K - $120K *
Transform global communication services by architecting and supporting resilient Unified Communications environments for a vast user base. Lead cross-functional teams in delivering secure, scalable, a...
Reposted today
Customer Experience Manager (OEM Infrastructure)
$90K - $120K *
Advance customer satisfaction by optimizing the customer journey, driving insights from feedback, and collaborating across teams to enhance the experience and foster long-term loyalty in a dynamic tec...
3 weeks ago
$90K - $130K *
Join a team that's transforming national security by developing acquisition strategies and ensuring successful program implementation through innovative engineering and collaboration with government a...
Reposted 3 days ago
Enterprise Kill Chain M&S Staff Analyst
$86K - $129K *
Partner with us to drive innovative modeling and simulation solutions, supporting the integration of aerospace capabilities across diverse programs and challenging scenarios. Contribute to mission per...
4 weeks ago
$130K - $215K *
Join us to lead the charge in driving scalable Ansible automation solutions while mentoring teams, advising clients, and enhancing consulting practices. Your expertise will elevate client engagements...
Yesterday
$70K - $95K *
Join us to drive sales of high-value technology solutions, engaging with clients to customize offerings that meet their technical needs, while fostering lasting relationships and supporting project im...
2 days ago
$70K - $95K *
Empower our clients by identifying market opportunities and selling advanced Energy Monitoring Systems. Drive sustainability through innovative technology solutions while collaborating with contractor...
2 days ago
$90K - $120K *
Champion market opportunities by selling advanced Energy Monitoring and Management Systems. Engage with contractors and clients, providing tailored solutions and driving sales growth in a tech-driven...
2 days ago
$70K - $95K *
Elevate your career by identifying opportunities and selling advanced Energy Monitoring Systems. Contribute to innovative energy solutions by collaborating with contractors and clients to drive energy...
2 days ago
Endpoint Automation Staff Engineer
$110K - $230K *
Drive the enhancement of enterprise endpoint security through design, implementation, and optimization of security technologies and automation. Collaborate cross-functionally to safeguard organization...
2 days ago
Senior Technical Lead - Identity & Access Services
$120K - $150K *
Lead efforts in enterprise identity and access management by delivering secure authentication solutions, mentoring technical teams, and ensuring compliance with cybersecurity standards while addressin...
3 weeks ago
Enterprise Kill Chain M&S Staff Analyst
$86K - $129K *
Innovate at the forefront of space and systems engineering by joining our dynamic team. You'll leverage advanced modeling and simulation capabilities to address complex operational challenges and deli...
4 weeks ago
Enterprise Kill Chain M&S Staff Analyst
$86K - $129K *
Support the integration of modeling and simulation capabilities across aerospace programs, addressing complex national challenges through innovative analysis and effective communication in a dynamic t...
4 weeks ago
$90K - $130K *
Drive innovation in acquisition systems engineering to enhance national security capabilities through strategic planning, prototype acquisition, and integrated program management...
Reposted 3 days ago
Technical Leader, Performance Engineering - Tetragon
$210K - $305K *
Join a team that's redefining observability and security. Leverage cutting-edge eBPF technology while guiding architectural innovation and collaboration to optimize a powerful Kubernetes-aware tool fo...
3 weeks ago
Technical Leader, Performance Engineering - Tetragon
$210K - $305K *
Join us to advance Tetragon's observability and security capabilities. As a Technical Leader, you'll guide architecture and development while solving complex system challenges to enhance performance a...
3 weeks ago
Enterprise Account Manager- US Army
$194K - $456K *
Manage and grow relationships with major US Army accounts, optimizing HPE's profitability. Leverage IT expertise and sales acumen to drive strategic business outcomes. Collaborate with cross-functiona...
Reposted 6 days ago
Enterprise Account Manager- US Army
$194K - $456K *
Lead the charge in optimizing enterprise-level accounts, driving growth and profitability while aligning IT solutions with the customer’s business objectives and navigating complex sales engagements w...
Reposted 6 days ago
Enterprise Account Manager- US Army
$194K - $456K *
Elevate your career by managing key US Army accounts, driving IT solutions, and optimizing profitability through strategic relationship building and innovative business frameworks. Contribute to long...
Reposted 6 days ago
Enterprise Account Manager- US Army
$194K - $456K *
Inspire growth within key US Army accounts by driving IT solutions aligned with their strategic goals. Build influential relationships to optimize HPE's offerings, navigate complex sales engagements...
Reposted 6 days ago
Sr. Solutions Director - Collaboration (Req#1259)
$175K - $275K *
Empower your career by leading a strategic initiative in Collaboration solutions. You'll drive market strategy, refine technology offerings, and collaborate with teams to create innovative services th...
3 weeks ago
Systems Engineer II - Spectrum News
$85K - $110K *
Join us in designing and implementing enterprise-wide Operations Support Systems. You'll develop robust applications, collaborate with talented engineers, and enhance system reliability while ensuring...
2 weeks ago
$70K - $95K *
Join a team that's dedicated to delivering exceptional customer support and technical solutions. As a key player in our operations, you'll troubleshoot complex issues, mentor junior engineers, and ens...
3 weeks ago
$90K - $130K *
Join a team that's shaping the future of military operations by developing software solutions for the War Data Platform (WDP) that integrate data and enhance decision-making across critical environmen...
4 days ago
$90K - $130K *
Join us to develop impactful software solutions that power mission-critical systems within a dynamic DevSecOps environment, supporting advanced AI initiatives and collaborative defense strategies acro...
4 days ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.