Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$120K - $145K *

Oversee customer workflow support and maintenance in production operations, enhancing efficiencies and resolving technical issues independently in complex environments while collaborating with enginee...

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$80K - $95K *

Transform incident resolution as you handle technical support for a dynamic SaaS platform, ensuring timely restoration of services while closely collaborating with product teams to prevent future issu...

US-AnywhereRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$108K - $130K *

Unlock the future of cybersecurity by implementing security measures, managing identities, and ensuring compliance within federal environments. Collaborate on embedding security across applications an...

5 days ago

  •   5 - 7 years exp.  •   Information Technology

$81K - $151K *

Support and enhance Navy submarine systems by providing on-site technical assistance, maintenance, and repairs for the SP27 Missile Subsystem, ensuring peak operational readiness and effective perform...

6 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$65K - $121K *

Join a team that's dedicated to maintaining fighter aircraft operations with expertise in scheduling, inspection tracking, and technical support, ensuring aircraft safety and efficiency. Collaborate a...

1 week ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$72K - $134K *

Join a high-tech team providing advanced postsales support, ensuring optimal service at customer sites with complex hardware and software requirements. Collaborate with engineers to enhance network an...

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$81K - $135K *

Empower your career by supporting and maintaining secure cloud infrastructure, enhancing system performance, and automating processes through scripting and DevOps practices across diverse environments...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$81K - $135K *

Join a team that supports and maintains cloud infrastructure, focusing on Microsoft Azure and Microsoft 365. Collaborate in automation and DevOps processes while ensuring system reliability and operat...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$190K - $310K *

Lead the transformation of system integrator enablement strategies to empower a global partner ecosystem. Define and scale programs that ensure impactful collaboration across partnerships while drivin...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$83K - $119K *

Shape the future by architecting cutting-edge commercial video solutions and leading complex integrations. Partner with sales teams to create optimal low-voltage designs and deliver impactful presenta...

2 days ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$59K - $111K *

Unlock the potential of training systems as you provide hands-on maintenance and technical support for HH-60W simulators, ensuring operational readiness to meet vital Air Force training requirements a...

Yesterday

  •   Less than 5 years exp.  •   Aerospace & Defense

$59K - $111K *

Engage with us to conduct in-depth technical analysis, troubleshoot issues, and provide training for state-of-the-art optical systems, ensuring top-tier product compliance and reliability in a fast-pa...

6 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$59K - $111K *

Join a team that's dedicated to excellence in technical operations by conducting in-depth analysis, troubleshooting, and maintenance of advanced electro-mechanical and optical systems, ensuring custom...

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$79K - $147K *

Join a dynamic team to deliver cutting-edge IT solutions that safeguard critical operations. Your expertise in systems engineering will drive top-notch security and support for complex environments, e...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$70K - $130K *

Engage as a key Systems IT Engineer, ensuring integrity and compliance of F35 Pilot Training Devices through diagnostics, maintenance, and collaborative development in a dynamic engineering environmen...

2 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$79K - $147K *

Optimize system performance and configuration management by analyzing design changes, coordinating mod records, and ensuring compliance with customer requirements while driving efficient system soluti...

2 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$80K - $95K *

Join us to design and maintain enterprise network solutions in a dynamic, customer-focused environment. Collaborate with senior engineers, troubleshoot complex issues, and mentor junior staff while en...

3 weeks ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$90K - $110K *

Join a cutting-edge team to design and implement electronic architectures, systems integration, and software solutions for OEMs in evolving vehicle markets, focusing on Software-Defined Vehicle techno...

6 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$150K - $180K *

Drive revenue growth by transforming partner relationships into new business opportunities, guiding complex sales processes and collaborating strategically to enhance client engagements and market pre...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $180K *

Drive sales growth through strategic partnerships, cultivating relationships with executives, and executing a robust revenue strategy. Lead joint initiatives to establish a reputation for excellence i...

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $180K *

Champion strategic partner sales while blending entrepreneurship and collaboration. Drive revenue growth through new business acquisitions and partner engagements, establishing lasting relationships w...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$402K - $500K+*

Elevate our understanding of AI risks by embedding in frontier labs, conducting assessments, and enhancing monitoring systems. This dynamic role involves collaboration, development, and leading innova...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$402K - $500K+*

Explore innovative risk assessment methodologies embedded in frontier AI labs, collaborating closely with researchers to analyze agent capabilities and enhance monitoring systems, significantly contri...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Contribute to the design, deployment, and maintenance of secure Linux infrastructures. Collaborate with developers and engineers to ensure reliable environments that support mission-critical applicati...

6 days ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$110K - $130K *

Engage in the design, deployment, and support of Linux infrastructures, ensuring optimal performance for mission-critical applications in a collaborative environment with development and security team...

6 days ago

  •   5 - 7 years exp.  •   Aerospace & Defense

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.