Support Escalation Engineer Jobs

Support Escalation Engineers solve complex technical problems that frontline support teams cannot resolve on their own. They investigate high-impact incidents, identify root causes, coordinate with engineering and product teams, and help restore service while keeping customers informed. Explore vetted Support Escalation Engineer opportunities on Ladders, including roles paying $100,000 or more.

What Does a Support Escalation Engineer Do?

These specialists take ownership of advanced customer issues across software, cloud platforms, networks, and enterprise products. Typical work includes reproducing defects, analyzing logs and system behavior, developing workarounds, documenting findings, and escalating verified bugs to development teams. They may also support incident response, track resolution progress, and share technical updates with customers and internal stakeholders.

Skills and Qualifications

Employers commonly seek strong troubleshooting and analytical skills, clear written and verbal communication, and experience supporting complex technical products. Depending on the role, useful qualifications may include knowledge of operating systems, networking, databases, APIs, cloud services, scripting, or observability tools. The ability to manage priorities calmly and collaborate across support, engineering, and product teams is essential.

Career Outlook and Compensation

Support Escalation Engineers can grow into senior support, technical account management, site reliability, solutions engineering, or support leadership roles. Compensation varies by employer, location, experience, and technical specialization. Ladders focuses on vetted professional opportunities with salaries of $100,000 or more, helping experienced candidates find roles that match their skills and goals.

Find Support Escalation Engineer Roles on Ladders

Search current Support Escalation Engineer openings to compare responsibilities, required expertise, and compensation. Review each listing carefully and tailor your application to highlight complex cases you resolved, measurable customer or service outcomes, and your ability to partner effectively with engineering teams.

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$62K - $119K *

Drive innovation in Systems Engineering by collaborating across disciplines to design, integrate, and test cutting-edge systems. Engage in the full lifecycle, ensuring optimal performance for mission...

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$138K - $196K *

Help us drive innovation by managing technical integrations with Cisco IQ. Collaborate with customers and partners to develop impactful use cases and demos that enhance network operations and streamli...

Yesterday

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$138K - $196K *

Champion integration solutions by collaborating with customers and partners to enhance Cisco IQ's network operations. Drive product lifecycle improvements through technical demos and stakeholder engag...

Yesterday

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$100K - $153K *

Join our Strategic Customer Success team to guide enterprise clients in deploying IoT solutions, enhancing business value. You'll manage relationships, ensuring a successful launch and continuous enga...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $145K *

Unlock your potential by designing CI/CD pipelines and automating processes. Collaborate with teams to enhance development efficiency while ensuring system compliance and security across AWS and Azure...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$132K - $198K *

Lead the charge in driving enterprise adoption of AI security solutions. Collaborate with sales teams to engage senior stakeholders, articulate value, and manage complex sales cycles, ensuring organiz...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$200K - $258K *

Drive innovative mechanical solutions for PC notebooks by establishing requirements, collaborating with teams, and leading design efforts to ensure quality, reliability, and cost-effectiveness in prod...

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$120K - $145K *

Empower your career with a dynamic role where you drive technical solutions and support enterprise customers through innovative AI technology while collaborating with sales teams to maximize impact an...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $120K *

Drive project success by leveraging your extensive scheduling expertise in a dynamic environment. Collaborate with engineering teams to manage complex schedules, ensuring timely delivery of hardware a...

1 week ago

  •   11 - 15 years exp.  •   Enterprise Technology

$100K - $120K *

Join a dynamic team to manage complex scheduling for engineering programs, utilizing advanced project management skills. Collaborate on hardware and software development, ensuring timely delivery and...

1 week ago

  •   11 - 15 years exp.  •   Enterprise Technology

$150K - $180K *

Grow your career with a leadership role guiding a dynamic sales team while developing strategic customer accounts, driving revenue growth and market share expansion in a fast-paced environment focused...

Reposted 2 weeks ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$96K - $184K *

Optimize cybersecurity solutions by collaborating with customers to assess needs, design secure architectures, and deliver compelling presentations that drive business value across cloud and hybrid en...

RemoteRemote

3 days ago

  •   Less than 5 years exp.  •   Technical Services

$96K - $184K *

Drive innovative cybersecurity solutions by engaging with customers to assess their needs, design tailored architectures, and present compelling value propositions, ensuring alignment with business ob...

RemoteRemote

3 days ago

  •   Less than 5 years exp.  •   Technical Services

$120K - $230K *

Champion innovative cybersecurity solutions by engaging with customers to assess their needs, design tailored architectures, and deliver compelling presentations that drive business value across cloud...

RemoteRemote

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$120K - $145K *

Champion business growth by partnering with sales teams to deliver expert solutions, conduct discovery workshops, and create impactful proposals that showcase the value of ServiceNow products to prosp...

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$114K - $213K *

Transform the future of launcher hardware by executing system integration, requirements development, and validation analyses. Collaborate with a dynamic team to deliver innovative solutions for Navy p...

5 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$98K - $184K *

Empower your career by joining a dynamic team of Systems Engineers focused on innovative launcher hardware development for Navy platforms. Contribute to system integration, requirements management, an...

5 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$80K - $95K *

Champion client success and drive growth by nurturing relationships, optimizing application usage, and identifying expansion opportunities. Collaborate with internal teams to ensure a seamless experie...

Reposted 4 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$86K - $136K *

Lead the charge in cybersecurity incident response, collaborating with teams to mitigate threats and enhance resilience. Utilize advanced technologies and critical thinking to develop innovative strat...

Burnaby, BCIn-Person

6 days ago

  •   5 - 7 years exp.  •   Healthcare

$104K - $122K *

Empower the technical enablement landscape by designing impactful training programs, driving field readiness, and collaborating cross-functionally to enhance capabilities for our solutions teams in a...

Toronto, ONIn-Person

1 month ago

  •   5 - 7 years exp.  •   Enterprise Technology

$87K - $131K *

Drive innovation in systems engineering for missile defense, focusing on obsolescence management and lifecycle sustainment. Collaborate across teams to ensure mission success and enhance integrated ai...

5 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$130K - $155K *

Drive customer success by applying your expertise in semiconductor testing and advanced tools to solve complex challenges in high-performance computing and AI applications...

Reposted 3 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$88K - $105K *

Tackle complex technical challenges while collaborating with teams to optimize Java-based applications in a cloud environment, ensuring seamless deployment and operational efficiency. Enhance performa...

3 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$137K - $167K *

Transform customer relationships by driving strategic add-on sales and renewals. Leverage your consultative selling skills to enhance value for existing clients while collaborating with internal teams...

5 days ago

  •   Less than 5 years exp.  •   Consumer Technology

$137K - $167K *

Unlock potential by driving strategic sales initiatives within existing accounts. Leverage your expertise in consultative selling to enhance customer relationships and deliver tailored Workday solutio...

5 days ago

  •   Less than 5 years exp.  •   Consumer Technology

Frequently Asked Questions (FAQ)

  • What is a Support Escalation Engineer?question toggle

    A Support Escalation Engineer handles complex or high-priority technical issues that need deeper investigation than frontline support can provide. The role combines troubleshooting, customer communication, incident coordination, and collaboration with product and engineering teams.

  • What skills do Support Escalation Engineer jobs require?question toggle

    Requirements vary, but employers often value advanced troubleshooting, analytical thinking, customer communication, incident management, and cross-functional collaboration. Technical requirements may include experience with cloud platforms, networking, databases, APIs, operating systems, scripting, or diagnostic tools.

  • How much do Support Escalation Engineers earn?question toggle

    Pay depends on factors such as experience, location, industry, and technical specialization. Ladders features vetted professional jobs paying $100,000 or more; check individual listings for compensation details.

  • What is the difference between a support engineer and a Support Escalation Engineer?question toggle

    A support engineer may resolve a broad range of customer questions and technical problems. A Support Escalation Engineer typically focuses on issues that are especially complex, business-critical, or unresolved after initial troubleshooting, and works closely with engineering teams to identify root causes.

  • How can I qualify for a Support Escalation Engineer role?question toggle

    Build a record of resolving difficult technical problems, strengthen your knowledge of the products and systems relevant to your target roles, and practice explaining technical findings clearly. Highlight incident ownership, root-cause analysis, customer outcomes, and collaboration with engineering in your resume.