Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
$120K - $145K *
Oversee customer workflow support and maintenance in production operations, enhancing efficiencies and resolving technical issues independently in complex environments while collaborating with enginee...
1 week ago
$80K - $95K *
Transform incident resolution as you handle technical support for a dynamic SaaS platform, ensuring timely restoration of services while closely collaborating with product teams to prevent future issu...
Reposted 2 weeks ago
$108K - $130K *
Unlock the future of cybersecurity by implementing security measures, managing identities, and ensuring compliance within federal environments. Collaborate on embedding security across applications an...
5 days ago
Systems Engineering Field Tech Support Sr - E3
$81K - $151K *
Support and enhance Navy submarine systems by providing on-site technical assistance, maintenance, and repairs for the SP27 Missile Subsystem, ensuring peak operational readiness and effective perform...
6 days ago
Systems Engineering Field Tech Support Sr - E3
$65K - $121K *
Join a team that's dedicated to maintaining fighter aircraft operations with expertise in scheduling, inspection tracking, and technical support, ensuring aircraft safety and efficiency. Collaborate a...
1 week ago
Systems Engineering Field Tech Support Sr - E3
$72K - $134K *
Join a high-tech team providing advanced postsales support, ensuring optimal service at customer sites with complex hardware and software requirements. Collaborate with engineers to enhance network an...
1 week ago
Site Reliability Engineer -Apprentice
$81K - $135K *
Empower your career by supporting and maintaining secure cloud infrastructure, enhancing system performance, and automating processes through scripting and DevOps practices across diverse environments...
3 weeks ago
Site Reliability Engineer -Apprentice
$81K - $135K *
Join a team that supports and maintains cloud infrastructure, focusing on Microsoft Azure and Microsoft 365. Collaborate in automation and DevOps processes while ensuring system reliability and operat...
3 weeks ago
Partner Enablement Lead, System Integrators
$190K - $310K *
Lead the transformation of system integrator enablement strategies to empower a global partner ecosystem. Define and scale programs that ensure impactful collaboration across partnerships while drivin...
Reposted 2 weeks ago
$83K - $119K *
Shape the future by architecting cutting-edge commercial video solutions and leading complex integrations. Partner with sales teams to create optimal low-voltage designs and deliver impactful presenta...
2 days ago
$59K - $111K *
Unlock the potential of training systems as you provide hands-on maintenance and technical support for HH-60W simulators, ensuring operational readiness to meet vital Air Force training requirements a...
Yesterday
$59K - $111K *
Engage with us to conduct in-depth technical analysis, troubleshoot issues, and provide training for state-of-the-art optical systems, ensuring top-tier product compliance and reliability in a fast-pa...
6 days ago
$59K - $111K *
Join a team that's dedicated to excellence in technical operations by conducting in-depth analysis, troubleshooting, and maintenance of advanced electro-mechanical and optical systems, ensuring custom...
1 week ago
$79K - $147K *
Join a dynamic team to deliver cutting-edge IT solutions that safeguard critical operations. Your expertise in systems engineering will drive top-notch security and support for complex environments, e...
2 weeks ago
$70K - $130K *
Engage as a key Systems IT Engineer, ensuring integrity and compliance of F35 Pilot Training Devices through diagnostics, maintenance, and collaborative development in a dynamic engineering environmen...
2 weeks ago
$79K - $147K *
Optimize system performance and configuration management by analyzing design changes, coordinating mod records, and ensuring compliance with customer requirements while driving efficient system soluti...
2 weeks ago
$80K - $95K *
Join us to design and maintain enterprise network solutions in a dynamic, customer-focused environment. Collaborate with senior engineers, troubleshoot complex issues, and mentor junior staff while en...
3 weeks ago
$90K - $110K *
Join a cutting-edge team to design and implement electronic architectures, systems integration, and software solutions for OEMs in evolving vehicle markets, focusing on Software-Defined Vehicle techno...
6 days ago
Senior Partner Sales Manager - AWS
$150K - $180K *
Drive revenue growth by transforming partner relationships into new business opportunities, guiding complex sales processes and collaborating strategically to enhance client engagements and market pre...
1 week ago
Senior Partner Sales Manager - AWS
$150K - $180K *
Drive sales growth through strategic partnerships, cultivating relationships with executives, and executing a robust revenue strategy. Lead joint initiatives to establish a reputation for excellence i...
1 week ago
Senior Partner Sales Manager - AWS
$150K - $180K *
Champion strategic partner sales while blending entrepreneurship and collaboration. Drive revenue growth through new business acquisitions and partner engagements, establishing lasting relationships w...
1 week ago
Member of Technical Staff, Embedded Assessments
$402K - $500K+*
Elevate our understanding of AI risks by embedding in frontier labs, conducting assessments, and enhancing monitoring systems. This dynamic role involves collaboration, development, and leading innova...
1 week ago
Member of Technical Staff, Embedded Assessments
$402K - $500K+*
Explore innovative risk assessment methodologies embedded in frontier AI labs, collaborating closely with researchers to analyze agent capabilities and enhance monitoring systems, significantly contri...
1 week ago
$110K - $130K *
Contribute to the design, deployment, and maintenance of secure Linux infrastructures. Collaborate with developers and engineers to ensure reliable environments that support mission-critical applicati...
6 days ago
$110K - $130K *
Engage in the design, deployment, and support of Linux infrastructures, ensuring optimal performance for mission-critical applications in a collaborative environment with development and security team...
6 days ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.