1-3 years in account management or customer success within SaaS
Experience in a fast-paced startup, preferably in the Microsoft ecosystem
Strong relationship-building and interpersonal skills
Excellent communication and negotiation abilities
Data-driven approach with analytical skills
Familiarity with Microsoft Cloud Solution Provider programs is preferred
Responsibilities
Manage application usage and health for assigned accounts
Proactively address customer concerns to ensure satisfaction
Identify upselling and expansion opportunities within accounts
Partner with customers to understand their evolving needs
Build and maintain long-lasting customer relationships
Conduct regular account reviews on usage trends and outcomes
Collaborate with internal teams to enhance customer management
Benefits
Comprehensive health and wellness programs
Opportunities for professional development and training
Flexible work hours and remote work options
Collaborative and innovative company culture
Access to cutting-edge technology and solutions
Full Job Description
Job Type
Full-time
Description
Role Overview:
As an Enterprise Account Manager at Work 365, you will play a vital role in driving customer success and revenue growth for your Enterprise Accounts. You will be responsible for nurturing relationships with customers, setting goals, ensuring high retention rates, and identifying expansion opportunities within your portfolio. You will act as a trusted advisor to our customers, helping them unlock the full potential of Work 365's solutions to meet their business needs.
Responsibilities:
Customer Satisfaction
Own and manage application usage and health for assigned accounts, ensuring the journey post-sale and implementation is positive and in alignment with customer growth goals
Proactively identify and address customer concerns or risks to ensure satisfaction and 100% application usage.
Account Expansion
Identify opportunities to expand product usage within existing accounts, including upselling and expansion and services
Partner with customers to understand their evolving needs and position Work 365's value-added features and services accordingly.
Relationship Management
Build and maintain strong, long-lasting customer relationships as their primary point of contact.
Conduct regular account reviews to discuss usage trends, new features, and business outcomes.
Collaboration
Work closely with Customer Success, Product, and Sales teams to ensure a cohesive approach to customer management.
Provide feedback to internal teams on customer needs, pain points, and product improvement opportunities.
Data-Driven Approach
Track account performance metrics and use insights to inform strategies for renewals and expansion.
Maintain accurate and up-to-date records in the CRM system.
Requirements
1-3 years of experience in account management, renewals, or customer success roles within the SaaS software space. Experience at a fast-paced startup, particularly within the Microsoft ecosystem, is a strong plus.
Strong relationship-building and interpersonal skills.
Excellent communication, negotiation, and presentation abilities.
Data-driven mindset with the ability to analyze and act on metrics.
Familiarity with Microsoft Cloud Solution Provider programs, Distributors, Managed Service Providers (MSPs), subscription management, or billing solutions is highly desirable.
