Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
Senior Incident Response Engineer (Purple Team)
$90K - $180K *
Join a dynamic team driving threat-response initiatives to enhance security capabilities through simulated breaches. Collaborate cross-functionally to translate insights into actionable enhancements...
Yesterday
Senior Incident Response Engineer (Purple Team)
$108K - $216K *
Join a team that's dedicated to enhancing security through proactive incident response campaigns. You'll lead efforts to simulate real-world threats and improve detection capabilities, collaborating w...
Yesterday
Sr System Engineer/Software Engineer
$90K - $120K *
Drive innovation by overseeing complex systems and infrastructure design, implementation, and maintenance, ensuring high performance and security while aligning IT solutions with business objectives...
1 week ago
Sr. Pre-Sales Channel Systems Engineer - HPE Networking
$146K - $343K *
Champion the growth of HPE Networking by enabling partners with technical expertise and strategic sales support while fostering advanced solutions for digital transformation and operational excellence...
Reposted 1 week ago
$190K - $230K *
Lead enterprise WAN engineering, integrating secure routing solutions and modernization efforts across diverse environments, ensuring mission alignment and operational excellence in classified setting...
2 weeks ago
$150K - $200K *
Join a team that's driving technical excellence in enterprise solutions. As a trusted advisor, guide customers through the sales cycle, ensuring impactful solution design and accelerating deal progres...
4 days ago
$66K - $106K *
Join a team that's dedicated to providing exceptional technical support and solutions. In this role, you will enhance user experiences by resolving hardware and software issues while collaborating eff...
3 weeks ago
Systems Engineer - Sustainment
$86K - $138K *
Join us to support critical national systems at Cheyenne Mountain Complex, enhancing aerospace defense through systems engineering, integration, and testing for strategic threat surveillance and space...
1 week ago
$70K - $95K *
Elevate your career by selling cutting-edge integrated systems. Collaborate with clients to deliver tailored solutions, leveraging your technical expertise to drive business growth and solidify lastin...
2 days ago
$90K - $130K *
Drive your career forward as you engage with clients to solve complex challenges, configure innovative solutions, and showcase the value of technology through compelling demonstrations in a collaborat...
Reposted yesterday
Senior Services Program Manager
$119K - $275K *
Lead the charge in managing a complex service segment, overseeing product lifecycle, and driving revenue growth through innovative solutions and strategic business practices across global teams, ensur...
Reposted 3 days ago
$150K *
Elevate reliability and security in cloud infrastructure as you drive DevSecOps innovation, maintain compliance, and enhance operational efficiency while collaborating with cross-functional teams for...
2 weeks ago
Senior Services Program Manager
$119K - $275K *
Drive revenue growth by overseeing complex service segments, managing product lifecycle, and transforming customer business needs into strategic solutions that enhance market presence and profitabilit...
Reposted 3 days ago
$70K - $95K *
Lead the charge in quality excellence by developing and implementing robust quality assurance processes in a manufacturing environment, ensuring compliance with industry standards and facilitating pro...
1 week ago
Business Systems Analyst - Enterprise Technology
$90K - $120K *
Join a dynamic team as you partner with stakeholders to clarify requirements, lead Agile initiatives, and drive successful delivery across enterprise systems, ensuring projects align with business obj...
3 weeks ago
$99K - $225K *
Drive innovation in military simulation systems through effective engineering. Leverage your expertise to design, implement, and optimize solutions that enhance security, reliability, and performance...
2 weeks ago
$61K - $141K *
Join us to leverage your technical skills in systems engineering, focusing on digital engineering and model-based solutions for aerospace and defense. Drive innovation in system design while enhancing...
2 weeks ago
Mid-Level Electrical Production Support Engineer (Integration)
$80K - $110K *
Empower teams to innovate and resolve complex technical challenges, driving efficiency and performance throughout the engineering lifecycle from design through sustainment in a collaborative environme...
3 weeks ago
$90K - $130K *
Join a team dedicated to enhancing intelligence capabilities through advanced RF, cyber, and SIGINT systems. Engage in full systems lifecycle management, from deployment to sustainment, in dynamic env...
2 weeks ago
Executive IT Support Engineer, End User Computing
$85K - $110K *
Join a service-driven team to provide high-touch IT support for executives. Deliver personalized, professional assistance with technology needs, ensuring seamless operations in a fast-paced environmen...
1 week ago
Sr. Director, Engineering - Next-Gen SIEM (Hybrid)
$235K - $350K *
Elevate innovation by leading multiple engineering teams, driving strategy, and ensuring operational excellence to deliver resilient cyber security solutions aligned with business goals in a dynamic e...
2 weeks ago
Sr. Director, Engineering - Next-Gen SIEM (Hybrid)
$235K - $350K *
Join a leading team as you define and execute engineering strategy across multiple teams, driving innovation and operational excellence while fostering collaboration and development among top engineer...
2 weeks ago
Sr. Director, Engineering - Next-Gen SIEM (Hybrid)
$235K - $350K *
Lead the charge in redefining engineering excellence within an innovative AI security platform, managing multiple teams, driving strategy, and ensuring operational success through collaboration and te...
2 weeks ago
Customer Experience Manager (OEM Infrastructure)
$90K - $120K *
Advance customer satisfaction by optimizing the customer journey, driving insights from feedback, and collaborating across teams to enhance the experience and foster long-term loyalty in a dynamic tec...
3 weeks ago
$120K - $140K *
Join a dynamic team to oversee SAP technical support, enhance system performance, and drive operational excellence through improvements and project management. Collaborate closely with clients and tea...
Reposted today
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.