Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$90K - $180K *

Join a dynamic team driving threat-response initiatives to enhance security capabilities through simulated breaches. Collaborate cross-functionally to translate insights into actionable enhancements...

Yesterday

  •   Less than 5 years exp.  •   Information Technology

$108K - $216K *

Join a team that's dedicated to enhancing security through proactive incident response campaigns. You'll lead efforts to simulate real-world threats and improve detection capabilities, collaborating w...

Yesterday

  •   Less than 5 years exp.  •   Information Technology

$90K - $120K *

Drive innovation by overseeing complex systems and infrastructure design, implementation, and maintenance, ensuring high performance and security while aligning IT solutions with business objectives...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$146K - $343K *

Champion the growth of HPE Networking by enabling partners with technical expertise and strategic sales support while fostering advanced solutions for digital transformation and operational excellence...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Information Technology

$190K - $230K *

Lead enterprise WAN engineering, integrating secure routing solutions and modernization efforts across diverse environments, ensuring mission alignment and operational excellence in classified setting...

2 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$150K - $200K *

Join a team that's driving technical excellence in enterprise solutions. As a trusted advisor, guide customers through the sales cycle, ensuring impactful solution design and accelerating deal progres...

US-AnywhereRemote

4 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$66K - $106K *

Join a team that's dedicated to providing exceptional technical support and solutions. In this role, you will enhance user experiences by resolving hardware and software issues while collaborating eff...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$86K - $138K *

Join us to support critical national systems at Cheyenne Mountain Complex, enhancing aerospace defense through systems engineering, integration, and testing for strategic threat surveillance and space...

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$70K - $95K *

Elevate your career by selling cutting-edge integrated systems. Collaborate with clients to deliver tailored solutions, leveraging your technical expertise to drive business growth and solidify lastin...

2 days ago

  •   5 - 7 years exp.  •   Technical Services

$90K - $130K *

Drive your career forward as you engage with clients to solve complex challenges, configure innovative solutions, and showcase the value of technology through compelling demonstrations in a collaborat...

US-AnywhereRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$119K - $275K *

Lead the charge in managing a complex service segment, overseeing product lifecycle, and driving revenue growth through innovative solutions and strategic business practices across global teams, ensur...

Reposted 3 days ago

  •   11 - 15 years exp.  •   Business Services

$150K *

Elevate reliability and security in cloud infrastructure as you drive DevSecOps innovation, maintain compliance, and enhance operational efficiency while collaborating with cross-functional teams for...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$119K - $275K *

Drive revenue growth by overseeing complex service segments, managing product lifecycle, and transforming customer business needs into strategic solutions that enhance market presence and profitabilit...

Reposted 3 days ago

  •   11 - 15 years exp.  •   Business Services

$70K - $95K *

Lead the charge in quality excellence by developing and implementing robust quality assurance processes in a manufacturing environment, ensuring compliance with industry standards and facilitating pro...

1 week ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$90K - $120K *

Join a dynamic team as you partner with stakeholders to clarify requirements, lead Agile initiatives, and drive successful delivery across enterprise systems, ensuring projects align with business obj...

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$99K - $225K *

Drive innovation in military simulation systems through effective engineering. Leverage your expertise to design, implement, and optimize solutions that enhance security, reliability, and performance...

2 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$61K - $141K *

Join us to leverage your technical skills in systems engineering, focusing on digital engineering and model-based solutions for aerospace and defense. Drive innovation in system design while enhancing...

2 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$80K - $110K *

Empower teams to innovate and resolve complex technical challenges, driving efficiency and performance throughout the engineering lifecycle from design through sustainment in a collaborative environme...

3 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$90K - $130K *

Join a team dedicated to enhancing intelligence capabilities through advanced RF, cyber, and SIGINT systems. Engage in full systems lifecycle management, from deployment to sustainment, in dynamic env...

2 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$85K - $110K *

Join a service-driven team to provide high-touch IT support for executives. Deliver personalized, professional assistance with technology needs, ensuring seamless operations in a fast-paced environmen...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$235K - $350K *

Elevate innovation by leading multiple engineering teams, driving strategy, and ensuring operational excellence to deliver resilient cyber security solutions aligned with business goals in a dynamic e...

2 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$235K - $350K *

Join a leading team as you define and execute engineering strategy across multiple teams, driving innovation and operational excellence while fostering collaboration and development among top engineer...

2 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$235K - $350K *

Lead the charge in redefining engineering excellence within an innovative AI security platform, managing multiple teams, driving strategy, and ensuring operational success through collaboration and te...

2 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$90K - $120K *

Advance customer satisfaction by optimizing the customer journey, driving insights from feedback, and collaborating across teams to enhance the experience and foster long-term loyalty in a dynamic tec...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $140K *

Join a dynamic team to oversee SAP technical support, enhance system performance, and drive operational excellence through improvements and project management. Collaborate closely with clients and tea...

US-AnywhereIn-Person

Reposted today

  •   8 - 10 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.