Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
AWS Sales Engineer - Data & AI
$150K - $369K *
Join a team that's redefining cloud and AI solutions; lead impactful initiatives, drive commercial strategies, and optimize offerings for scaled revenue generation across diverse clients and industrie...
3 weeks ago
AWS Sales Engineer - Data & AI
$150K - $295K *
Transform the future by driving strategic cloud and AI offerings. Lead from concept to commercialization, ensuring alignment with industry needs, scalable solutions, and measurable business impact acr...
3 weeks ago
AWS Sales Engineer - Data & AI
$173K - $340K *
Elevate your career by defining, building, and scaling innovative cloud and AI solutions. Drive business impact through strategic alignment and commercialization efforts, working collaboratively with...
3 weeks ago
AWS Sales Engineer - Data & AI
$150K - $295K *
Drive the strategic growth of cloud and AI solutions, aligning technology with revenue strategies to create impactful, scalable offerings and establish pathways for commercial success within a collabo...
3 weeks ago
AWS Sales Engineer - Data & AI
$150K - $295K *
Lead the development and scaling of cloud and AI solutions, aligning platform capabilities with commercial strategies to drive business impact and revenue generation. Own the solution definition, tech...
3 weeks ago
AWS Sales Engineer - Data & AI
$150K - $295K *
Join a team that's redefining the future by leading cloud and AI solutions. You'll drive strategy and commercialization while shaping scalable offerings that deliver measurable impact across platforms...
3 weeks ago
Sr Account Manager-BA Security Software
$110K - $140K *
Optimize client relationships and drive revenue growth through strategic account management, leveraging expertise in sales and customer engagement to build strong partnerships and identify new busines...
3 weeks ago
$80K - $110K *
Shape cloud infrastructure and automation strategies while driving Cloud Transformation initiatives, focusing on efficiency, governance, and service reliability across hybrid and public cloud environm...
6 days ago
$80K - $110K *
Join a team that’s innovating cloud transformation by designing and automating public cloud infrastructure. Your expertise will help enhance service delivery through governance frameworks, operational...
6 days ago
Spacecraft Integration & Test Responsible Engineer
$90K - $130K *
Elevate integration and test phases of satellite platform designs into flight-ready systems. Lead verification, validation, and ensure reliability through cross-functional collaboration while addressi...
Reposted 1 week ago
Senior Technical Product Support Engineer
$90K - $120K *
Unlock potential by providing expert-level technical support, enhancing processes, and mentoring team members. Collaborate with engineering and field teams to resolve complex issues while ensuring qua...
1 week ago
Customer and System Enablement Engineer
$81K - $260K *
Lead system bring-up initiatives across diverse platforms, enabling hardware and memory interactions. Collaborate with engineering teams and customers to troubleshoot issues and enhance performance th...
2 weeks ago
Customer and System Enablement Engineer
$81K - $260K *
Transform system enablement through hands-on hardware debugging, experimental design, and cross-team collaboration to drive performance and reliability for cutting-edge platforms...
2 weeks ago
Customer and System Enablement Engineer
$81K - $260K *
Develop system-level capabilities by driving early activities, debugging failures, and enhancing tools for efficient enablement and analysis across diverse engineering teams and customer engagements...
2 weeks ago
$75K - $125K *
Champion aerospace innovation by leveraging engineering expertise to deliver tailored motion control solutions, engaging with clients throughout the sales process to drive growth and meet high industr...
3 weeks ago
$90K - $120K *
Create innovative testing strategies and collaborate with engineering teams to ensure the performance and reliability of complex systems. Drive data analysis and technical reporting to enhance product...
3 weeks ago
$90K - $130K *
Invent impactful secure access solutions by driving PKI architecture and implementation efforts. Collaborate with teams to analyze requirements, document priorities, and advocate for automation—all wh...
3 weeks ago
$90K - $130K *
Unlock your potential by driving innovative PKI solutions while collaborating with teams to enhance secure access systems. Enjoy a flexible environment where your contributions will strengthen nationa...
3 weeks ago
$82K - $123K *
Partner with us to enhance IT Service Management through the development, implementation, and continuous improvement of processes. Utilize strong analytical skills to support IT service delivery and f...
3 weeks ago
Software Engineer 3 (NWG - 011)
$100K - $130K *
Unlock potential by leading software development teams in designing, coding, and implementing high-complexity systems. Drive innovation and quality control through collaboration, analysis, and integra...
Reposted 4 days ago
Software Engineer 3 (NWG - 011)
$100K - $130K *
Provide leadership in software development, guiding teams to create, enhance, and integrate complex software solutions while ensuring adherence to technical specifications and performance standards...
Reposted 4 days ago
$70K - $95K *
Optimize connectivity infrastructure for hyperscale data center projects by supporting installation, testing, and turnover of low-voltage systems, ensuring compliance with engineering standards and pr...
3 weeks ago
Systems Engineer – Entry Level - clearance required
$77K - $86K *
Lead a cross-functional team as a systems engineer, designing and deploying next-gen strategic weapon systems within nuclear command and control, ensuring national security through innovative solution...
4 weeks ago
$90K - $120K *
Join a team that's dedicated to ensuring high-quality performance in complex testing environments. As a Senior Test Engineer, you'll collaborate with cross-functional teams to design, conduct, and ana...
3 weeks ago
Software Engineer 3 (FST - 111)
$100K - $130K *
Unlock potential by leveraging your extensive software engineering expertise to drive complex programs and projects, ensuring top-notch quality and efficiency in a dynamic, collaborative environment t...
4 days ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.