Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$99K *

Shape the future of energy solutions by leveraging your technical expertise in a customer-facing role. Serve diverse clients, manage service requests, and promote energy efficiency while collaborating...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$120K - $145K *

Accelerate progress at the forefront of software innovation, leading high-complexity projects by mentoring teams, optimizing performance, and designing scalable architectures in dynamic environments...

3 weeks ago

  •   11 - 15 years exp.  •   Aerospace & Defense

$112K - $193K *

Lead technical support teams to enhance operational stability and streamline incident management across critical systems while leveraging advanced automation and cloud technologies to drive performanc...

US-AnywhereRemote

Reposted 2 days ago

  •   5 - 7 years exp.  •   Information Technology

$72K - $115K *

Elevate your career as a Network Engineer II. Support and manage our network infrastructure while troubleshooting issues and ensuring effective communication for a seamless production experience. Join...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$115K - $125K *

Elevate public safety solutions by architecting complex Land Mobile Radio projects. Drive technical excellence and customer satisfaction from concept to sale, leading a dynamic team to deliver innovat...

1 week ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$115K - $125K *

Join our dynamic team to architect cutting-edge Land Mobile Radio systems, driving complex projects from concept to delivery while ensuring customer satisfaction and innovative solutions exceed expect...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$120K - $145K *

Transform the customer experience by executing successful implementations of observability solutions, ensuring a seamless transition to performance optimization and offering expert guidance to enterpr...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$72K - $93K *

Serve as a vital point of contact, providing technical support for MWD equipment. Collaborate with field operators to resolve issues and communicate field activity effectively, ensuring efficient oper...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$200K - $250K *

Empower customer success as a trusted technical advisor, driving growth by aligning solutions with business outcomes and uncovering strategic opportunities to maximize impact across diverse environmen...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$200K - $250K *

Unlock new business potential as a trusted advisor, guiding technical sales from discovery to solution design while aligning cybersecurity innovations to client needs and demonstrating impactful outco...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$200K - $250K *

Drive technical strategies and solutions in cybersecurity to empower client success. Work closely with stakeholders to translate needs into impactful security solutions while fostering a collaborative...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $110K *

Drive the development of automated testing frameworks while collaborating closely with cross-functional teams, enhancing system designs, and maintaining robust test suites to ensure high-quality softw...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Architect solutions to enhance DevOps teams' security by managing pre-sales technical support, conducting product demos, and serving as a subject matter expert in CI/CD integrations and workflows. Eng...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $100K *

Unlock potential by delivering expert support for multivendor laboratory equipment. Engage with clients, mentor engineers, and enhance lab productivity through effective troubleshooting and communicat...

2 weeks ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$220K - $240K *

Elevate customer satisfaction by serving as a trusted technical advisor, driving adoption and ROI through tailored solutions on the Cyera Platform while collaborating closely with clients to achieve t...

3 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$199K - $411K *

Unlock potential by providing pre-sales technical consultation for sophisticated networking solutions, collaborating with sales teams and influencing customer strategies through engagement and impactf...

Reposted today

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$80K - $95K *

Collaborate to apply engineering principles and methodologies throughout avionics and aircraft system development for U.S. Army aviation programs, ensuring robust requirements and technical integrity...

2 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$220K - $240K *

Join a team that's at the forefront of data security, optimizing customer success through technical expertise and relationship building. Leverage your skills to enhance client engagement and drive max...

US-AnywhereRemote

5 days ago

  •   11 - 15 years exp.  •   Enterprise Technology

$150K - $160K *

Optimize systems engineering support across the acquisition lifecycle for dynamic Department of the Air Force initiatives, translating operational requirements into technical solutions that enhance mi...

4 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$107K - $131K *

Drive innovation and efficiency in network infrastructure by providing expert technology support and leadership to educational service districts, enhancing connectivity and operational effectiveness i...

5 days ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Help us transform system functionalities through expert engineering, ensuring seamless integration and high performance of our platforms while addressing user needs and maintaining system integrity ac...

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$92K - $110K *

Unlock potential by designing and implementing innovative network solutions. Collaborate in evaluating technologies and meeting customer needs while ensuring compliance and security across diverse pla...

4 days ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $120K *

Unlock innovative solutions as a key mediator between clients and technical teams. Collaborate on projects, deliver expertise, and ensure client satisfaction, while driving successful implementations...

2 weeks ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$100K - $120K *

Innovate solutions for customers by integrating technical products and systems. Collaborate with technical teams to deliver effective system integrations, ensuring high customer satisfaction through p...

2 weeks ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$130K - $155K *

Join a team that's driving customer success through hands-on deployments, enabling enterprise clients to leverage observability solutions effectively. Use best practices to ensure quick time-to-value...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.