Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$150K - $369K *

Join a team that's redefining cloud and AI solutions; lead impactful initiatives, drive commercial strategies, and optimize offerings for scaled revenue generation across diverse clients and industrie...

3 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$150K - $295K *

Transform the future by driving strategic cloud and AI offerings. Lead from concept to commercialization, ensuring alignment with industry needs, scalable solutions, and measurable business impact acr...

3 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$173K - $340K *

Elevate your career by defining, building, and scaling innovative cloud and AI solutions. Drive business impact through strategic alignment and commercialization efforts, working collaboratively with...

3 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$150K - $295K *

Drive the strategic growth of cloud and AI solutions, aligning technology with revenue strategies to create impactful, scalable offerings and establish pathways for commercial success within a collabo...

3 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$150K - $295K *

Lead the development and scaling of cloud and AI solutions, aligning platform capabilities with commercial strategies to drive business impact and revenue generation. Own the solution definition, tech...

3 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$150K - $295K *

Join a team that's redefining the future by leading cloud and AI solutions. You'll drive strategy and commercialization while shaping scalable offerings that deliver measurable impact across platforms...

3 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$110K - $140K *

Optimize client relationships and drive revenue growth through strategic account management, leveraging expertise in sales and customer engagement to build strong partnerships and identify new busines...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $110K *

Shape cloud infrastructure and automation strategies while driving Cloud Transformation initiatives, focusing on efficiency, governance, and service reliability across hybrid and public cloud environm...

6 days ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $110K *

Join a team that’s innovating cloud transformation by designing and automating public cloud infrastructure. Your expertise will help enhance service delivery through governance frameworks, operational...

6 days ago

  •   Less than 5 years exp.  •   Information Technology

$90K - $130K *

Elevate integration and test phases of satellite platform designs into flight-ready systems. Lead verification, validation, and ensure reliability through cross-functional collaboration while addressi...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$90K - $120K *

Unlock potential by providing expert-level technical support, enhancing processes, and mentoring team members. Collaborate with engineering and field teams to resolve complex issues while ensuring qua...

1 week ago

  •   5 - 7 years exp.  •   Technical Services

$81K - $260K *

Lead system bring-up initiatives across diverse platforms, enabling hardware and memory interactions. Collaborate with engineering teams and customers to troubleshoot issues and enhance performance th...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$81K - $260K *

Transform system enablement through hands-on hardware debugging, experimental design, and cross-team collaboration to drive performance and reliability for cutting-edge platforms...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$81K - $260K *

Develop system-level capabilities by driving early activities, debugging failures, and enhancing tools for efficient enablement and analysis across diverse engineering teams and customer engagements...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$75K - $125K *

Champion aerospace innovation by leveraging engineering expertise to deliver tailored motion control solutions, engaging with clients throughout the sales process to drive growth and meet high industr...

3 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$90K - $120K *

Create innovative testing strategies and collaborate with engineering teams to ensure the performance and reliability of complex systems. Drive data analysis and technical reporting to enhance product...

3 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$90K - $130K *

Invent impactful secure access solutions by driving PKI architecture and implementation efforts. Collaborate with teams to analyze requirements, document priorities, and advocate for automation—all wh...

3 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$90K - $130K *

Unlock your potential by driving innovative PKI solutions while collaborating with teams to enhance secure access systems. Enjoy a flexible environment where your contributions will strengthen nationa...

3 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$82K - $123K *

Partner with us to enhance IT Service Management through the development, implementation, and continuous improvement of processes. Utilize strong analytical skills to support IT service delivery and f...

Toronto, ONIn-Person

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $130K *

Unlock potential by leading software development teams in designing, coding, and implementing high-complexity systems. Drive innovation and quality control through collaboration, analysis, and integra...

Reposted 4 days ago

  •   11 - 15 years exp.  •   Information Technology

$100K - $130K *

Provide leadership in software development, guiding teams to create, enhance, and integrate complex software solutions while ensuring adherence to technical specifications and performance standards...

Reposted 4 days ago

  •   11 - 15 years exp.  •   Information Technology

$70K - $95K *

Optimize connectivity infrastructure for hyperscale data center projects by supporting installation, testing, and turnover of low-voltage systems, ensuring compliance with engineering standards and pr...

3 weeks ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$77K - $86K *

Lead a cross-functional team as a systems engineer, designing and deploying next-gen strategic weapon systems within nuclear command and control, ensuring national security through innovative solution...

4 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$90K - $120K *

Join a team that's dedicated to ensuring high-quality performance in complex testing environments. As a Senior Test Engineer, you'll collaborate with cross-functional teams to design, conduct, and ana...

3 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$100K - $130K *

Unlock potential by leveraging your extensive software engineering expertise to drive complex programs and projects, ensuring top-notch quality and efficiency in a dynamic, collaborative environment t...

4 days ago

  •   15+ years exp.  •   Aerospace & Defense

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.