Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
Customer Service Engineer I ( Customer - Facing Role)
$99K *
Shape the future of energy solutions by leveraging your technical expertise in a customer-facing role. Serve diverse clients, manage service requests, and promote energy efficiency while collaborating...
Reposted 3 weeks ago
Reverse Software Engineer, Level 2 (AE26081442)
$120K - $145K *
Accelerate progress at the forefront of software innovation, leading high-complexity projects by mentoring teams, optimizing performance, and designing scalable architectures in dynamic environments...
3 weeks ago
Senior Manager Technical Support - Remote
$112K - $193K *
Lead technical support teams to enhance operational stability and streamline incident management across critical systems while leveraging advanced automation and cloud technologies to drive performanc...
Reposted 2 days ago
$72K - $115K *
Elevate your career as a Network Engineer II. Support and manage our network infrastructure while troubleshooting issues and ensuring effective communication for a seamless production experience. Join...
3 weeks ago
Senior Presales Engineer - Ecosystem (West)
$115K - $125K *
Elevate public safety solutions by architecting complex Land Mobile Radio projects. Drive technical excellence and customer satisfaction from concept to sale, leading a dynamic team to deliver innovat...
1 week ago
Senior Presales Engineer - Ecosystem (West)
$115K - $125K *
Join our dynamic team to architect cutting-edge Land Mobile Radio systems, driving complex projects from concept to delivery while ensuring customer satisfaction and innovative solutions exceed expect...
1 week ago
Implementation Engineer, Observe
$120K - $145K *
Transform the customer experience by executing successful implementations of observability solutions, ensuring a seamless transition to performance optimization and offering expert guidance to enterpr...
2 weeks ago
Operations Support Engineer/Assistant
$72K - $93K *
Serve as a vital point of contact, providing technical support for MWD equipment. Collaborate with field operators to resolve issues and communicate field activity effectively, ensuring efficient oper...
Reposted 2 weeks ago
$200K - $250K *
Empower customer success as a trusted technical advisor, driving growth by aligning solutions with business outcomes and uncovering strategic opportunities to maximize impact across diverse environmen...
2 weeks ago
$200K - $250K *
Unlock new business potential as a trusted advisor, guiding technical sales from discovery to solution design while aligning cybersecurity innovations to client needs and demonstrating impactful outco...
2 weeks ago
$200K - $250K *
Drive technical strategies and solutions in cybersecurity to empower client success. Work closely with stakeholders to translate needs into impactful security solutions while fostering a collaborative...
2 weeks ago
Software Engineer in Test - Associate
$90K - $110K *
Drive the development of automated testing frameworks while collaborating closely with cross-functional teams, enhancing system designs, and maintaining robust test suites to ensure high-quality softw...
Reposted 2 weeks ago
$110K - $130K *
Architect solutions to enhance DevOps teams' security by managing pre-sales technical support, conducting product demos, and serving as a subject matter expert in CI/CD integrations and workflows. Eng...
3 weeks ago
Customer Support Engineer (Upper Providence, PA)
$80K - $100K *
Unlock potential by delivering expert support for multivendor laboratory equipment. Engage with clients, mentor engineers, and enhance lab productivity through effective troubleshooting and communicat...
2 weeks ago
Senior Customer Success Engineer - West (California)
$220K - $240K *
Elevate customer satisfaction by serving as a trusted technical advisor, driving adoption and ROI through tailored solutions on the Cyera Platform while collaborating closely with clients to achieve t...
3 weeks ago
Principal Presales Systems Engineer
$199K - $411K *
Unlock potential by providing pre-sales technical consultation for sophisticated networking solutions, collaborating with sales teams and influencing customer strategies through engagement and impactf...
Reposted today
$80K - $95K *
Collaborate to apply engineering principles and methodologies throughout avionics and aircraft system development for U.S. Army aviation programs, ensuring robust requirements and technical integrity...
2 weeks ago
Senior Customer Success Engineer - Northeast
$220K - $240K *
Join a team that's at the forefront of data security, optimizing customer success through technical expertise and relationship building. Leverage your skills to enhance client engagement and drive max...
5 days ago
$150K - $160K *
Optimize systems engineering support across the acquisition lifecycle for dynamic Department of the Air Force initiatives, translating operational requirements into technical solutions that enhance mi...
4 weeks ago
$107K - $131K *
Drive innovation and efficiency in network infrastructure by providing expert technology support and leadership to educational service districts, enhancing connectivity and operational effectiveness i...
5 days ago
$110K - $130K *
Help us transform system functionalities through expert engineering, ensuring seamless integration and high performance of our platforms while addressing user needs and maintaining system integrity ac...
1 week ago
$92K - $110K *
Unlock potential by designing and implementing innovative network solutions. Collaborate in evaluating technologies and meeting customer needs while ensuring compliance and security across diverse pla...
4 days ago
$100K - $120K *
Unlock innovative solutions as a key mediator between clients and technical teams. Collaborate on projects, deliver expertise, and ensure client satisfaction, while driving successful implementations...
2 weeks ago
$100K - $120K *
Innovate solutions for customers by integrating technical products and systems. Collaborate with technical teams to deliver effective system integrations, ensuring high customer satisfaction through p...
2 weeks ago
Implementation Engineer, Observe
$130K - $155K *
Join a team that's driving customer success through hands-on deployments, enabling enterprise clients to leverage observability solutions effectively. Use best practices to ensure quick time-to-value...
2 weeks ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.