Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
Technical Sales Engineer - Power Systems
$75K - $95K *
Analyze customer needs to develop and deliver tailored technical solutions for standby generator projects, ensuring compliance with industry standards and driving collaboration between sales and engin...
2 weeks ago
Systems Engineer and C4I/IAMD Subject Matter Expert
$120K - $150K *
Deliver strategic leadership as a senior systems engineer in C4I/IAMD, enhancing coalition interoperability and integrated defense capabilities through collaboration with international partners and se...
6 days ago
Systems Engineer and C4I/IAMD Subject Matter Expert
$120K - $150K *
Engage as a senior expert in C4I/IAMD systems, driving coalition interoperability and defense capabilities through collaboration with senior DAF officials and international partners, while delivering...
6 days ago
Systems Engineer and C4I/IAMD Subject Matter Expert
$120K - $150K *
Architect the future of air and missile defense by leading strategic integration of C4I systems, engaging with international partners, and delivering expert guidance to enhance coalition interoperabil...
6 days ago
Customer Success Manager (Req#1262)
$75K - $120K *
Elevate customer satisfaction by managing key accounts and enhancing service delivery. Foster strong relationships, coordinate cross-departmentally, and advocate for client needs while driving product...
3 weeks ago
$75K - $95K *
Champion virtualization excellence by designing, implementing, and maintaining VMware environments, supporting data centers with robust engineering solutions, and ensuring compliance with government s...
3 weeks ago
$100K - $130K *
Join a team that's dedicated to empowering K-12 schools through innovative software solutions while fostering personal and professional growth in a collaborative environment that values every voice...
6 days ago
Change Management Specialist - Senior
$100K - $130K *
Accelerate progress at change management initiatives, overseeing technical reviews, risk assessments, and compliance in enterprise IT services. Collaborate effectively across teams to enhance service...
2 weeks ago
$70K - $109K *
Contribute to innovative solutions by providing advanced remote support and expertise for complex security and life safety systems, ensuring optimal performance and high customer satisfaction througho...
Today
Senior Network Deployment Engineer
$100K - $130K *
Transform network infrastructure through end-to-end deployments and project leadership. Collaborate with key stakeholders and manage telecom partnerships to ensure secure and efficient office setups f...
3 weeks ago
Global TELCO Lead - Subscription Education and Awareness Program (SEAP)
$247K - $409K *
Shape our Global TELCO strategy by driving impactful software asset management programs that enhance customer engagement, ensure subscription integrity, and unlock new revenue opportunities across div...
6 days ago
Senior Site Reliability Engineer
$120K - $160K *
Join our team to design and implement reliable systems that power rapid travel services, collaborating with engineers to enhance functionality and scalability while ensuring optimal service availabili...
3 weeks ago
Service Management Team Engineer
$70K - $95K *
Elevate your career by providing L2 technical support, ensuring operational excellence, and implementing automation solutions in a client-focused, fast-paced environment that values collaboration and...
2 weeks ago
Senior Site Reliability Engineer
$120K - $150K *
Drive innovative solutions as a Site Reliability Engineer, enhancing infrastructure and automation to support a fast-growing service landscape. Collaborate across teams, solve complex reliability chal...
3 weeks ago
Enterprise Sales Engineer I, Spectrum Business
$70K - $95K *
Champion the integration of technology and business for mid-market clients, delivering tailored networking solutions and maximizing product value to drive success while collaborating closely with sale...
1 week ago
Enterprise Sales Engineer I, Spectrum Business
$70K - $95K *
Contribute to mid-market success by designing strategic network solutions, collaborating with sales teams, and optimizing client integration of advanced fiber and cloud products to realize value and d...
1 week ago
$108K - $153K *
Drive the future of IT infrastructure by designing secure, efficient systems that integrate networks and software, supporting critical operations with a blend of technical acumen and innovative soluti...
Reposted yesterday
$150K *
Join a team that's shaping the future of cloud security by designing and implementing robust security controls across AWS and Kubernetes environments, ensuring compliance and fostering a secure softwa...
2 weeks ago
Security Engineer, Cloud Security
$120K - $150K *
Elevate security protocols by designing and implementing proactive cloud security measures. Lead in creating automation and guardrails for AWS environments, ensuring compliance across engineering team...
3 weeks ago
$90K - $120K *
Engage in developing and customizing Salesforce Commerce Cloud solutions, collaborating with teams to refine requirements, ensuring code quality, and troubleshooting implementation issues while stayin...
3 weeks ago
Enterprise Account Executive - Canada
$90K - $130K *
Drive growth by hunting for new AI business, expanding adoption of AI solutions, and fostering strategic relationships across sectors. You will lead the full sales cycle, aligning opportunities with c...
2 weeks ago
$106K - $145K *
Empower our engineering team by building reliable, scalable cloud-based solutions, driving operational excellence and enhancing application performance through automation and collaboration in a dynami...
Today
Sr. Security Intelligence Engineer , Threat Intelligence for Global Enterprise Response
$178K - $226K *
Join a team that's at the forefront of cybersecurity by developing actionable intelligence on cyber threats. Analyze complex data, drive innovation, and enhance capabilities to protect vital assets wh...
Reposted 1 week ago
$154K *
Shape the future of digital transformation by leading a dynamic team focused on delivering innovative applications and insightful technology solutions within a collaborative environment...
2 weeks ago
$100K - $140K *
Unlock potential by designing and implementing complex mission networks. Collaborate across teams to enhance system reliability and efficiency while supporting critical cyber operations with a focus o...
2 weeks ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.