Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
$80K - $95K *
Lead the charge in providing exceptional pre-sales technical support, collaborating with sales teams to assess opportunities, resolve technical issues, and present solutions while ensuring a smooth tr...
Reposted 2 weeks ago
Systems Engineer Skill Level 2 (TTO11-002)
$171K - $202K *
Join a team that's shaping the future of systems engineering. You will lead architecture design, enforce compliance, and bridge users with development teams to create secure, integrated solutions in a...
3 weeks ago
Senior Enablement Program Manager, TS
$116K - $155K *
Accelerate your career by leading complex enablement programs that empower global teams. Drive stakeholder alignment, establish impactful metrics, and enhance the effectiveness of customer support ini...
2 weeks ago
$146K - $219K *
Pioneer the development of crucial military systems, driving advanced Command, Control, and Communications integration while collaborating across agencies to enhance warfighter capabilities and ensure...
1 week ago
$146K - $219K *
Shape the future of space defense by leading integration efforts for ground systems. Collaborate with diverse teams to enhance missile defense capabilities through advanced technology and interoperabi...
2 weeks ago
$95K - $115K *
Transform your career by driving systems engineering initiatives, managing processes, and ensuring successful project delivery through effective integration and validation. Be at the forefront of inno...
Reposted 1 week ago
$110K - $130K *
Accelerate progress at our organization by leveraging your financial expertise to conduct analysis, oversee budget execution, and negotiate requirements, all while collaborating with senior management...
2 weeks ago
$104K - $194K *
Engage with cross-functional teams to architect complex systems solutions. Lead system engineers in design and analysis while ensuring compliance and performance. Drive innovative projects for NATO cl...
4 days ago
$82K - $172K *
Unlock potential by leveraging your expertise in Electronic Warfare and Spectrum Operations to support sales and technical efforts for innovative CACI CUxS products while providing critical customer t...
Yesterday
$82K - $172K *
Contribute to the development and support of advanced Electronic Warfare products. Leverage your expertise in EMSO and SIGINT to enhance customer interaction, deliver training, and drive product sales...
Yesterday
$82K - $172K *
Partner with us to deliver expert Field Sales Engineering support for CACI's CUxS products, optimizing customer solutions and ensuring operational excellence through direct engagement and technical gu...
2 weeks ago
$80K - $110K *
Transform your sales career by driving full-cycle sales for SMBs. Leverage your B2B expertise to build relationships, uncover needs, and close subscription deals with decision-makers in a fast-paced e...
1 week ago
$89K - $130K *
Lead the charge in delivering innovative submarine engineering solutions by driving systems integration, managing stakeholder requirements, and enhancing project practices for high-impact defense prog...
Reposted 1 week ago
$150K - $170K *
Drive technical support for development teams across classified environments, enhancing CI/CD pipeline operations, automating security compliance, and maintaining DevSecOps tools within AWS. Collabora...
2 weeks ago
$95K - $178K *
Manage system requirements development and verification for complex systems. Collaborate with stakeholders to ensure alignment and traceability while utilizing tools like DOORS. Engage in technical pl...
5 days ago
Senior Account Executive (Remote, Toronto)
$100K - $120K *
Join a team that accelerates progress at the forefront of IT solutions. You'll manage the complete sales process, drive revenue growth, and build lasting relationships with clients while enjoying unli...
1 week ago
Senior Account Executive (Remote, Toronto)
$100K - $120K *
Lead the charge in driving full-cycle B2B sales by managing prospecting, closing deals, and cultivating customer relationships while selling a diverse portfolio of IT solutions for unlimited earning p...
1 week ago
$90K - $110K *
Pioneer the future of technology with a hybrid Systems Engineer role, focusing on software design and development, delivering efficient database solutions, and enhancing user experience through innova...
2 weeks ago
$100K - $120K *
Join a team that's dedicated to ensuring the reliability and performance of critical systems at a national security facility. Your expertise will drive innovation and safety in nuclear technology and...
5 days ago
System Administrator lll (Cloud)
$95K - $115K *
Champion the management of cloud systems while supporting operational excellence in an innovative environment. Leverage your expertise in systems administration and cloud solutions to enhance mission...
2 weeks ago
$95K - $115K *
Pioneer innovative testing strategies by developing rigorous test plans and conducting evaluations of sensor software systems, ensuring they meet national security requirements with precision and oper...
1 week ago
Senior Systems Integration Engineer
$100K - $120K *
Lead the charge in designing and integrating advanced C-UAS systems, bridging operational needs with technical solutions while ensuring security and capability alignment in a multifaceted defense envi...
1 week ago
$105K - $145K *
Accelerate progress at the forefront of systems engineering for DoD projects, collaborating with diverse teams to deliver innovative PNT solutions that enhance critical Army capabilities and support m...
2 weeks ago
Cybersecurity Engineer - DoD Enterprise Security
$110K - $120K *
Unlock potential by tackling cybersecurity challenges within DoD systems. Collaborate with cross-functional teams to enhance security posture, perform assessments, and drive compliance using sophistic...
1 week ago
Senior Microsoft Systems Engineer (SCCM/MECM)
$110K - $120K *
Elevate enterprise endpoint management by leading the design, implementation, and optimization of Microsoft Endpoint Configuration Manager solutions, ensuring security, compliance, and effective softw...
3 weeks ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.