16 years of experience, combining work history and education, with at least a Doctorate and 8 years, or equivalent combinations.
Must have at least 5 years of relevant ServiceNow experience.
Certified ServiceNow System Administrator is required, along with another advanced ServiceNow certification.
Team leadership experience is essential.
Experience navigating all phases of the ServiceNow SDLC.
Responsibilities
Provide expertise in network management systems and integrate varied tools and servers.
Guide the deployment and administration of ServiceNow tools across different operating systems.
Lead team utilizing Agile, Scrum, and SDLC methodologies for project coordination.
Ensure technical documentation is accurate and user training is conducted.
Direct system performance analysis and troubleshoot complex service issues.
Benefits
Comprehensive Family Medical, Dental, and Vision coverage including orthodontia.
PTO and generous Maternity/Paternity Leave.
401(k) with 6% company contribution.
100% employer-paid Short- and Long-Term Disability and Life Insurance.
Flexible work schedules and potential for paid overtime.
Full Job Description
ANS is seeking a Sr. Software Engineer (Service Now) to join our team in Chantilly, VA.
Requirements
Active TS/SCI clearance and Polygraph required
Candidate must have 16 years of experience that can be a combination of work history and education. This equates to a doctorate and 8 years of experience OR a master's and 10 years OR a bachelor's and 12 years OR an associate's and 14 years OR HS and 16 years.
Must meet Information Assurance Technical (IAT) Level 2 certification requirements. Additional requirements include:
Must have at least 5 years of relevant ServiceNow experience that can be a combination of work history, education, and training.
Must have Certification: ServiceNow Certified System Administrator.
Must have at least one other advanced ServiceNow certification.
Provide expert knowledge of network management systems, operating systems, COTs/GOTs, and integration of disparate tools and servers.
Compliance with Department of Defense (DoD) 8140.03 (8570) Information Assurance Technical (IAT) Level 2.
Oversee and guide team members in the deployment, administration, development, and integration of the ServiceNow suite of tools on RHEL and Windows operating systems, while facilitating collaboration with database developers on MariaDB requirements.
Lead the team in utilizing Agile, Scrum, and SDLC methodologies to coordinate, track, and deliver projects efficiently, fostering a culture of continuous improvement and accountability.
Coordinate closely with Project Managers and Technical Leads, ensuring clear communication of team progress, risks, and technical challenges.
Direct integration efforts with Cisco NSO, GOTS, and other enterprise tools, assigning integration tasks and ensuring successful outcomes.
Oversee the creation and maintenance of technical documentation by the team, ensuring accuracy and completeness for operations users and providing user handoff training as needed.
Monitor the team's efforts to maintain IT system and application performance/availability while responding proactively to emerging issues.
Lead the team in hardening and securing systems, supporting Risk Management Framework (RMF) authorization and accreditation (A&A) efforts, and ensuring all engineered solutions are compliant.
Guide the automation and orchestration of ServiceNow deployment activities using modern tools and methods (Ansible, Python, Terraform, PowerShell), and mentor the team in best practices for testing, validation, and verification.
Manage the troubleshooting, diagnosis, and resolution of complex system and service issues, overseeing Root Cause Analysis (RCA) and driving continuous improvement.
Direct system performance analysis and tuning activities, ensuring solutions are efficiently configured and optimized by the team.
Lead engineering projects and technical processes through the Systems Development Life Cycle (SDLC), ensuring the team meets deliverables, achieves positive outcomes, and stays within scope and budget.
Oversee the delivery of well-developed and engineered solutions as deployable packages, ensuring Operations teams can transition solutions to production environments with minimal manual intervention and high success rates.
Perform additional duties as assigned and needed in a dynamic environment to support evolving business and technical requirements.
Team Leadership experience.
The candidate must also have experience working within concept, design, engineering, production, and sustainment phases of ServiceNow SDLC.
Experience with at least one of (Agile, Scrum, SDLC).
Must be able to work with minimal supervision to perform complex technical tasks and lead others effectively.
Must be able to process and analyze information and trouble calls submitted by a customer (e.g., system administrator, developer, security specialist), make determinations, and provide and implement solutions.
Proven experience automating the implementation and configuration of ServiceNow technologies to support large scale enterprise solution deployments and configuration management efforts.
Hands-on experience with developing, evaluating, assessing, and refining automated testing, validation, and verifications methods.
Required Cross platform and integration experience including Windows, Linux, Juniper, and Cisco.
Demonstrated experience developing and scripting within ServiceNow using languages such as JavaScript, as well as integrating ServiceNow with external systems using Java, Python, Perl, or PowerShell.
Benefits
ANS offers excellent compensation along with a generous benefits package to include:
Family Medical, Dental (w/ adult orthodontia) and Vision coverage
Pet Discount Program
PTO (Paid Time Off)
Maternity/ Paternity Leave
Supplemental Military Leave Pay
11 Paid Holidays
401(k) plan with 6% Company Contribution
Generous Professional Development Program
100% Employer paid Short- and Long-Term Disability
100% Employer paid Life Insurance
Supplemental Whole Life Insurance
Lucrative Referral Bonus Program
Annual Allowance for ANS Swag
Potential for Paid Overtime
Flexible Work Schedules
As required by local law, Applied Network Solutions, Inc. provides reasonable salary ranges of compensation for work performed in applicable states. Ranges are not a guarantee of compensation and depend on a variety of factors, including but not limited to contractual requirements, work location, years of experience, skill set, and education. Overtime is not guaranteed for this position. The anticipated pay range for this position is $100,000.00 - $200,000.00 USD
