Support Escalation Engineer Jobs in Toronto, ON

Join our Engineering team to oversee technical escalations, ensuring the reliability of our platform. You will collaborate cross-functionally to prevent issues, enhance processes, and elevate customer...

Lead our cyber security team to enhance software and infrastructure security across cloud platforms, ensuring robust protections for systems serving emergency services globally and guiding developers...

Advance your career by leading strategic product engineering initiatives that span multiple departments and external partnerships, ensuring alignment with organizational goals and fostering innovation...

Advance the success of enterprise clients by owning their AI support journey, troubleshooting complex issues, and providing clear communication. Collaborate with product, engineering, and customer tea...

Join a team that's dedicated to providing exceptional technical support for our enterprise software. Collaborate with customers and internal teams to diagnose and resolve complex software issues in a...

Support our team in troubleshooting and resolving product issues within the Decision Management Product Suite. Collaborate with various stakeholders to ensure timely solutions while adhering to best p...

Join our team as you empower production support by enhancing system reliability, automating processes, managing infrastructure, and ensuring seamless incident response while collaborating for continuo...

Make your mark at the forefront of healthcare innovation, leading strategic initiatives that enhance service delivery and drive transformative change across sectors. Your expertise will shape impactfu...

Take ownership of enterprise identity services to ensure secure, seamless access for a global workforce. Drive operational excellence in IAM systems while leveraging data-driven insights to enhance pr...

Shape customer journeys by acting as a trusted technical advisor. Drive platform adoption and demonstrate value across enterprise environments while collaborating cross-functionally to align solutions...

Optimize the customer experience by delivering tailored technical solutions, guiding evaluations, and transforming challenges into measurable outcomes, while thriving in a dynamic, customer-focused en...

Join a team that's revolutionizing customer identity solutions. In this role, you'll design, implement, and troubleshoot advanced authentication protocols while collaborating closely with development...

Transform user experiences by providing top-notch technical support to a diverse community. Collaborate with cross-functional teams to solve complex issues while ensuring high user satisfaction in a f...

Grow your career with this senior engineering role focused on leading third-party application patch management across complex environments, ensuring secure deployments and operational resilience to mi...

Transform your career by driving SASE and cloud security sales. Own the full sales cycle, engaging IT leaders and partners to foster revenue growth. Collaborate within a dynamic team to strategize and...

Lead efforts to minimize production incidents while fostering rapid learning and resilience. Collaborate with diverse teams to drive incident resolution and enhance change management processes, ensuri...

Champion complex escalations, enhancing customer satisfaction and operational efficiency through deep technical investigations and strategic support for high-value accounts, embodying standards of exc...

Lead the charge in fostering a culture of quality improvement and client safety within the service delivery center, driving accreditation efforts and enhancing client care systems through strategic pa...

Drive technical support leadership by overseeing incident management and customer communication during PT business hours. Act as the senior decision-maker, managing cross-team coordination and ensurin...

The Technical Account Manager is responsible for managing a portfolio of large enterprise customers, ensuring their satisfaction and maximizing the business value derived from the software. This role...

Seeking a senior technical expert to design and lead the Windows workstation platform, ensuring resilience, security, and performance. Collaborate with architecture teams to implement effective soluti...

Provide oversight and guidance in managing urgent cloud support issues, enhance operational efficiency, and drive continuous improvement in processes while collaborating across teams to ensure excepti...

Invent solutions for customers as a trusted technical advisor by leveraging your expertise in Linux, GitLab, and CI/CD to tackle complex challenges and enhance operational efficiency for major clients...

Champion innovative infrastructure solutions as a Senior Systems Engineer, where you'll operate and enhance hybrid environments, lead projects, and drive automation, ensuring top-tier reliability and...

Elevate your career by providing advanced support and engineering for complex Identity Manager environments. Analyze, troubleshoot, and enhance NetIQ Open Text Identity Manager applications while coll...