Staff Incident Response Engineer

What you get to do in this role: This is a Staff Incident Response Engineer role on ServiceNow's Cyber Investigation, Response & Automation Team; supporting both the commercial and regulated-market customer environment in Canada. You will be a key member of the Cyber Investigation, Response & Automation Team; monitoring the tools and systems that defend ServiceNow's production and regulated environment, define relationships between seemingly unrelated events through deductive reasoning, come up with ways to do things faster, better and more effectively while maintaining a laser focus on quality. We employ the brightest and most forward-thinking Security Professionals on the planet. We have offices around the world and work as a global team. Eligibility: Due to Government of Canada regulatory requirements, this position requires the successful completion of a Government of Canada Reliability Status screening as a condition of employment. The screening process requires 5 years of verifiable background history. This includes identity verification, education verification, a criminal record check, and a credit check. Candidates must be eligible to obtain and maintain Reliability Status, which generally requires Canadian citizenship or Canadian permanent resident status. This role may require security clearance in the future. Employment is contingent upon successful completion and maintenance of the required screening. Rotational and Non-Standard Hours: This role may require participation in a rotational schedule that includes non-standard business hours, weekends, and statutory holidays as the team provides 24x7 operational support. Key Responsibilities • Monitor the tools and systems that defend ServiceNow's production and regulated environments, and correlate seemingly unrelated events • Lead response to incidents affecting our customers, and track incidents to closure across functional teams • Respond to account-level threats and attacks against our customer environments • Produce post-incident reports, forensic reports, and remediation plans • Support audits, compliance requirements, and regulatory investigations • Build and maintain incident response playbooks, handbooks, and cybersecurity standards • Maintain secure configuration baselines for devices under direct control (security tools) and those that aren't (workstations, servers, network devices), and analyze vulnerabilities using that data • Serve as an escalation point and participate in the on-call rotation, including after-hours and weekends that might be out of standard business hours • Assist with the deployment, integration and initial configuration of new security solutions or enhancements to existing security solutions; including network, and systems to improve overall security posture Qualifications To be successful in this role you have: • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. • 6+ years related experience or equivalent combination of education and experience • Automation knowledge (Python, bash scripting) and experience hardening Linux, Windows, or Mac systems • Background working with data logging applications (e.g. Splunk) • Knowledge of vulnerability scanning tools (Qualys, Nessus) • A defensive security mindset • Ability to explain complex issues to executives and customers • GSEC, GCIH, CEH, GCIA or CISSP certifications are a plus Requirements: • 7 to 10+ years of related experience, or an equivalent mix of education and experience • Experience working in Canadian regulated markets, such as financial services or public sector is highly desirable • Deep understanding of Security Operations Center and Security incident response protocols and procedures • Extensive experience in incident response, digital forensics, threat hunting, and threat intelligence • Solid networking foundation, including TCP/IP and core protocols • Experience with SIEM platforms such as Splunk, plus EDR and SOAR tools • Ability to analyze event and system logs, perform host and memory forensics (including live response) on Windows, macOS, and/or Linux, and examine malware • Experience writing internal playbooks, handbooks, and incident response frameworks • Knowledge of attack vectors, threat tactics, and attacker techniques • Knowledge of cloud security concepts and experience in AWS, Azure, or GCP • Coding or scripting experience in one or more general-purpose languages • Working knowledge of Canadian regulatory requirements for financial services and public sector clients • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analysing AI-driven insights, or exploring AI's potential impact on the function or industry • Excellent written and verbal communication, including the ability to explain incidents to executives and customers • Willingness to work weekend and after-hours shifts for responding to priority incidents in a timely manner Nice to have: • GCIH, GCFA, GCIA, GMON, GSEC, CISSP, or CEH certifications, and ServiceNow platform knowledge are a plus. #SecurityJobs For positions in this location, we offer a base pay of $109,400 - $191,500, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.