Find Your Next Director, Customer Success Role with Ladders

Join Ladders to access a curated selection of Director, Customer Success jobs that pay over $100,000. If you’re looking to propel your career and work in a challenging, rewarding environment, you've come to the right place.

Roles and Responsibilities

As a Director of Customer Success, you'll be responsible for managing a team ensuring customer retention and growth. You'll oversee all aspects of account management, customer onboarding, and customer relations, while maintaining a keen focus on client satisfaction.

Why Director, Customer Success?

Working as a Director, Customer Success, you will have the opportunity to influence a company’s bottom line by fostering customer loyalty. It’s a significant, highly impactful role in any business today.

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$80K - $88K *

Lead the charge in regional operations by managing a team, driving metrics, and fostering a culture of excellence while executing Carrier Success strategies effectively for optimal performance and acc...

1 week ago

  •   Less than 5 years exp.  •   Transportation

$150K - $180K *

Advance your career by leading Salesforce operations strategy, ensuring reliable platform performance, and driving continuous improvement across IT and business partnerships. Engage cross-functional t...

US-AnywhereRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Information Technology

$135K - $160K *

Shape the future of platform operations by leading Salesforce strategy, enhancing governance, managing vendor performance, and fostering team collaboration to drive continuous improvement and deliver...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$96K - $120K *

Drive customer success by managing relationships and maximizing value from our geospatial solutions. Engage with clients to ensure integration into workflows, support renewals, and discover opportunit...

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$96K - $120K *

Empower customer success by managing relationships to maximize value from geospatial solutions. Collaborate with teams to drive retention and growth while adapting strategies to meet diverse client ne...

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$90K - $110K *

Engage with partners as a strategic manager, driving growth and performance in a portfolio of B2B reseller accounts by leveraging insights and collaborating across teams to increase revenue and streng...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$182K - $216K *

Champion operational excellence by leading membership status determinations and reconciliations. Ensure accurate, compliant financial operations while optimizing workflows with AI tools to deliver sea...

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$182K - $216K *

Champion operational excellence by leading membership status determinations, ensuring accuracy and compliance while driving improvements and utilizing AI tools to optimize workflows in a fast-paced, i...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$100K - $120K *

Lead a team of Managed Services consultants focused on client satisfaction and operational excellence. Drive talent development, oversee resource allocation, and enhance service delivery in a dynamic...

2 days ago

  •   5 - 7 years exp.  •   Technical Services

$160K - $200K *

Reimagine customer engagement by leading initiatives that enhance service delivery and optimize operational processes. This role spans cross-functional teams and drives impactful strategies for increa...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$160K - $200K *

Drive operational excellence by leading Marketing Operations, optimizing data-driven strategies, and fostering cross-functional alignment to elevate insights and impact business performance through ef...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $130K *

Empower a high-performing customer support function to drive performance, enhance patient experiences, and optimize operations across channels, while leveraging data, technology, and strategic partner...

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$72K - $105K *

Champion client success by managing VIP accounts and driving satisfaction through strategic engagement, proactive account wellness, and profitability analysis, ensuring high-quality service and long-t...

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$72K - $105K *

Elevate client satisfaction through strategic engagement and proactive service. Manage VIP accounts with advanced needs, analyze profitability, and deliver tailored recommendations for enhanced succes...

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$110K - $130K *

Transform strategic partnerships that drive AI innovation. You will manage key global alliances, execute growth strategies, and generate measurable pipeline for business expansion, working closely wit...

Montreal, QCIn-Person

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$150K - $180K *

Transform the outbound sales strategy by building and leading a high-performing SDR team, optimizing cold calling approaches, and delivering measurable revenue growth through effective coaching and in...

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$125K - $150K *

Champion the outbound SDR strategy by building and leading a high-performing team. Drive cold calling efforts, create effective messaging, and ensure pipeline success, with the potential for advanceme...

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$125K - $150K *

Drive the outbound SDR engine by building teams, crafting cold calls, and delivering results. This role demands a hands-on leader focused on creating and coaching a productive culture that generates p...

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$150K - $180K *

Elevate our telecom delivery leadership by managing a multi-tower portfolio, fostering client relationships, and driving strategic initiatives. Utilize your telecom expertise to oversee complex projec...

4 weeks ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$150K - $180K *

Drive strategic delivery for a $55M+ telecom portfolio, leading modernization efforts and ensuring excellence across multiple engineering streams while fostering executive relationships for long-term...

Reposted 4 weeks ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$160K - $200K *

Champion strategic delivery excellence across multiple telecom initiatives, fostering high-quality outcomes while managing client relationships and operational risks. Drive innovation and growth in a...

4 weeks ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$160K - $200K *

Lead the charge in shaping strategic telecom client relationships while overseeing multi-tower delivery portfolios, driving innovation in systems engineering and operational excellence. Influence tech...

4 weeks ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$160K - $200K *

Empower telecommunication transformation as you lead multi-tower delivery portfolios, influence technology direction, and enhance client relationships. Shape strategic outcomes through robust operatio...

Reposted 4 weeks ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$160K - $200K *

Drive strategic delivery excellence across a $55M telecom portfolio, leading complex engineering programs while fostering client engagement and operational innovation. Elevate team performance and inf...

US-AnywhereRemote

4 weeks ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$150K - $180K *

Engage as a strategic leader, directing a $55M+ telecom delivery portfolio while shaping technology direction and enhancing client relationships. Elevate operational excellence and drive innovation in...

4 weeks ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

Frequently Asked Questions (FAQ)

  • What are some roles and responsibilities of a Director, Customer Success?question toggle

    A Director, Customer Success oversees customer onboarding, ensures customer retention, manages customer relations, and aims to grow the company's customer base.

  • What skills are required for a Director, Customer Success role?question toggle

    Apart from strong leadership, communication, and organization skills, a Director, Customer Success should also have a solid understanding of customer relations, data analysis, and business metrics.

  • Why should I apply for a Director, Customer Success job through Ladders?question toggle

    Ladders hosts a wide variety of high-paying professional jobs including Director, Customer Success roles. Our platform connects you with opportunities that match your skills and career goals.

  • How can Ladders help me in my job search?question toggle

    Ladders not only provides high-paying job opportunities but also offers resources like resume reviews, networking events, and industry insights to give you a competitive edge in your job search.