Director of Customer Success Jobs

Explore Director of Customer Success opportunities on Ladders, a career site featuring vetted professional jobs that pay $100,000 or more. Directors of Customer Success help organizations build lasting customer relationships, drive product adoption, and deliver measurable value throughout the customer journey.

What Does a Director of Customer Success Do?

In this senior leadership role, you may oversee customer success teams and programs, shape onboarding and adoption strategies, and partner with sales, product, and support leaders. Common priorities include improving retention and renewals, reducing churn, strengthening customer satisfaction, and identifying opportunities to grow existing accounts.

Skills and Experience Employers Look For

Employers often seek experience leading customer-facing teams, building scalable processes, and using customer data to guide decisions. Communication, coaching, strategic planning, and cross-functional collaboration are valuable, along with familiarity with customer relationship management and customer success platforms. Requirements vary by company, industry, and role.

Find Your Next Customer Success Leadership Role

Browse Director of Customer Success jobs paying $100,000 or more and compare opportunities by company, industry, location, and responsibilities. Use Ladders to discover senior roles that match your leadership experience and career goals.

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$150K - $180K *

Drive growth by leading the global account management team to enhance post-sale customer experiences and maximize revenue through renewals and upsells, utilizing data-driven strategies and collaborati...

San Francisco, CARemote

4 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$133K - $176K *

Transform client success by leading initiatives that identify needs and implement innovative solutions, managing diverse teams for rapid deployment while fostering trusted partnerships and delivering...

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$125K - $150K *

Optimize client protection by serving as the dedicated security concierge, managing all aspects of service delivery and client relationship from onboarding through ongoing support for high-net-worth i...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$106K - $170K *

Take ownership of engagement strategy across key brands, shaping audience experiences and translating insights into actionable direction for clients. Lead integrated teams, manage senior client relati...

1 week ago

  •   8 - 10 years exp.  •   Media

$168K - $272K *

Elevate strategic pharma relationships by owning a portfolio of top accounts. Drive revenue through multi-year strategies, executive engagement, and complex negotiations, shaping commercial strategy a...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$110K - $130K *

Join a dynamic marketing leadership team to shape the content strategy and editorial direction across multiple formats. Drive engagement through impactful storytelling and collaborate with cross-funct...

Toronto, ONIn-Person

Reposted 6 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$110K - $130K *

Elevate customer success by guiding global clients through their quantum journey. Collaborate cross-functionally to ensure seamless onboarding, drive engagement, and maximize value from our advanced s...

United StatesRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $120K *

Elevate customer success by guiding global clients through their quantum journey, ensuring they maximize value from our software. Collaborate cross-functionally to drive engagement, satisfaction, and...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Transform client experiences by leading teams that enhance platforms and operational processes, driving efficiency and satisfaction across client initiatives while fostering cross-departmental collabo...

Reposted 6 days ago

  •   5 - 7 years exp.  •   Healthcare

$187K - $275K *

Lead transformational sales enablement initiatives to enhance productivity and effectiveness within a global sales organization while integrating AI solutions for improved sales workflows and outcomes...

Reposted 3 weeks ago

  •   11 - 15 years exp.  •   Retail & Consumer Goods

$187K - $275K *

Champion the enablement lifecycle across global Sales, driving productivity and effectiveness through innovative training, AI integration, and cross-functional collaboration to enhance seller skills a...

Reposted 3 weeks ago

  •   11 - 15 years exp.  •   Retail & Consumer Goods

$187K - $275K *

Make your mark at a leading tech firm by spearheading innovative sales enablement strategies. Drive productivity and growth within a dynamic Sales organization through comprehensive onboarding, ongoin...

Reposted 3 weeks ago

  •   11 - 15 years exp.  •   Retail & Consumer Goods

$187K - $275K *

Join a team that's driving sales success through innovative training and enablement programs. Your leadership will empower a global Sales organization to adopt AI tools, enhance skills, and boost prod...

Reposted 3 weeks ago

  •   11 - 15 years exp.  •   Retail & Consumer Goods

$187K - $275K *

Lead the charge in transforming sales enablement by designing innovative training programs, integrating AI tools, and driving productivity across diverse business models to accelerate growth and sales...

Reposted 3 weeks ago

  •   11 - 15 years exp.  •   Retail & Consumer Goods

$187K - $275K *

Transform sales productivity by designing and executing comprehensive enablement programs, integrating AI tools, and coaching a high-performing team to drive revenue and enhance seller effectiveness a...

Reposted 3 weeks ago

  •   11 - 15 years exp.  •   Retail & Consumer Goods

$187K - $275K *

Drive the design and execution of sales enablement programs to boost productivity across diverse business models, including onboarding and AI integration, while fostering team development and cross-fu...

Reposted 3 weeks ago

  •   11 - 15 years exp.  •   Retail & Consumer Goods

$142K - $178K *

Engage with enterprise clients by owning the full sales cycle, identifying growth opportunities, and leading implementations. Collaborate with teams to enhance sales processes and become an expert in...

Massachusetts, USRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$75K - $100K *

Unlock your potential as you support institutional clients through onboarding, training, and engagement. Collaborate with cross-functional teams to enhance customer satisfaction and drive retention in...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$125K - $150K *

Lead a dynamic team to optimize revenue and enhance client experiences through strategic product management, data analysis, and relationship building in a fast-paced environment. Drive initiatives tha...

Toronto, ONIn-Person

4 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$110K - $140K *

Unlock potential by owning executive-level client relationships, driving integrated strategies, and leading action-oriented touchpoints that translate insights into measurable outcomes while championi...

United StatesRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Media

$285K - $320K *

Transform enterprise growth as a strategic leader, shaping multi-year plans and innovative partnerships. Collaborate with executives to drive market expansion and revenue models, ensuring sustainable...

3 weeks ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$170K - $254K *

Join us to lead a high-performing SMB sales team, leveraging AI and data insights to drive revenue growth, enhance customer outcomes, and foster a culture of innovation and continuous learning in a dy...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$170K - $254K *

Join a team that's driving innovation in SMB sales by leading a high-performing group of Account Executives. Leverage AI and data insights to enhance sales strategies, foster talent, and achieve excep...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Empower enterprise customers by managing post-sales engagements, driving account health, and delivering insights. Collaborate with cross-functional teams to optimize user experience and ensure custome...

3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$110K - $130K *

Lead strategic customer success initiatives, enhancing client relationships and driving value through proactive engagement and expert guidance. Manage a complex portfolio, ensuring customer satisfacti...

3 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Success do?question toggle

    A Director of Customer Success leads strategies and teams that help customers adopt a company’s products or services, achieve value, and continue their relationships with the business. Responsibilities may include onboarding, retention, renewals, customer engagement, and team development.

  • What qualifications are common for Director of Customer Success jobs?question toggle

    Many employers look for a track record in customer success or related customer-facing leadership, people management experience, strong communication skills, and the ability to use data to improve customer outcomes. Specific education and experience requirements differ by employer.

  • How much do Director of Customer Success jobs pay?question toggle

    Compensation varies by employer, industry, location, and scope of responsibility. Ladders features vetted professional jobs that pay $100,000 or more, including qualifying Director of Customer Success opportunities.

  • Where can I find Director of Customer Success jobs paying $100K or more?question toggle

    Browse Director of Customer Success listings on Ladders to explore vetted professional opportunities paying $100,000 or more and find roles aligned with your experience and career goals.