Vice President of Customer Success Jobs

Explore Vice President of Customer Success opportunities for experienced leaders ready to shape the customer journey and drive business growth. These executives build and lead customer success organizations, strengthen relationships with key accounts, and help ensure customers achieve measurable value from a company’s products or services. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across a range of industries.

What Does a Vice President of Customer Success Do?

A VP of Customer Success sets the strategy for onboarding, adoption, retention, renewals, and account growth. The role typically involves managing customer success teams, partnering with sales and product leaders, monitoring customer health and satisfaction, and using data to identify risks and opportunities. Responsibilities vary by company, product, and customer base.

Skills and Experience Employers Seek

Employers often look for a record of leading customer-facing teams and improving retention, renewals, product adoption, or customer satisfaction. Commonly valued strengths include executive communication, strategic account management, coaching, change leadership, and analytical decision-making. Experience with customer success platforms, CRM tools, and subscription or enterprise business models may also be relevant.

Vice President of Customer Success Salary and Career Outlook

Compensation depends on factors such as industry, company size, location, scope of responsibility, and experience. Many VP-level roles offer total compensation that can include base salary, bonus, and equity. Ladders focuses on professional opportunities paying $100,000 or more, helping experienced candidates discover senior customer success roles.

Find Vice President of Customer Success Jobs on Ladders

Search Ladders for vetted Vice President of Customer Success jobs and related executive opportunities. Review each listing for compensation, responsibilities, location, and qualifications, then tailor your application to show how your leadership has improved customer outcomes and business performance.

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$150K - $180K *

Drive operational excellence by shaping and scaling Customer Success Operations, enhancing project management, and fostering collaboration across teams to deliver exceptional value and support global...

2 weeks ago

  •   8 - 10 years exp.  •   Energy & Utilities

$150K - $180K *

Lead the charge in driving enterprise software success for electric utilities. Manage a high-performing team, oversee complex deployments, and serve as a trusted advisor to executives, ensuring long-t...

2 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$150K - $180K *

Empower utility customers by leading strategic software deployments, ensuring excellence in program management and operational workstreams while guiding a high-performing team to enhance customer succ...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$150K - $180K *

Join a dynamic team to oversee strategic engagements with electric utilities, driving software deployment and operational success. Act as a key advisor, guiding clients through complex challenges and...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$150K - $180K *

Engage with electric utilities, driving complex software deployments and enhancing customer success. Lead a team, act as a trusted advisor, and optimize operational workflows to deliver measurable bus...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$150K - $180K *

Shape the future of customer success by leading a team driving impactful software deployments for electric utilities. Guide strategic initiatives, ensure project success, and foster strong relationshi...

4 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$150K - $180K *

Champion customer success by leading strategic software deployments for electric utilities. Guide multi-year engagements, mentor a high-performing team, and drive operational excellence to deliver sig...

4 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$150K - $180K *

Join us to oversee strategic partnerships with electric utilities, managing and mentoring a skilled team while guiding complex software implementations that deliver measurable success and drive value...

4 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$160K - $200K *

Transform customer experiences by leading a global team of Customer Success Managers, driving strategic value, fostering cross-functional collaboration, and ensuring high retention and satisfaction fo...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$164K - $176K *

Accelerate customer success by leading a high-performing team focused on retention, expansion, and satisfaction across enterprise accounts. Drive strategic initiatives, build scalable processes, and f...

2 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$233K - $274K *

Lead a high-performing Customer Success team, driving customer value, fostering strategic relationships, and achieving operational excellence in a collaborative environment focused on growth and reten...

3 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$179K - $211K *

Join a dynamic team as you lead Customer Success Managers to foster deep client partnerships, drive strategic initiatives, and ensure exceptional outcomes for major accounts while enhancing team perfo...

3 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$197K - $232K *

Join a dynamic team in leading Customer Success for strategic accounts. Drive retention, enhance relationships, and ensure superior customer experiences while fostering team development in a collabora...

3 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$145K - $185K *

Drive customer success by leading a dynamic team, enhancing client relationships, and implementing strategies for account growth and retention in a fast-paced B2B SaaS environment...

Yesterday

  •   5 - 7 years exp.  •   Legal & Accounting

$145K - $185K *

Champion customer success by leading teams to enhance account retention, drive growth, and deliver exceptional outcomes. Collaborate cross-functionally to optimize processes and implement innovative s...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Legal & Accounting

$188K - $242K *

Unlock potential by leading a dynamic Customer Success team, driving strategic growth and exceptional client experiences. Oversee a 60+ member organization, ensuring value realization and fostering re...

1 week ago

  •   8 - 10 years exp.  •   Business Services

$150K - $180K *

Champion the development of a pioneering customer adoption program, harnessing AI to optimize processes, coach a dynamic team, and streamline onboarding for a diverse customer base, ensuring accountab...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Media

$150K - $200K *

Transform client engagement by driving the marketing transformation process to enhance measurable business outcomes. Lead a team focused on delivering exceptional results through innovative strategies...

Reposted 2 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$180K - $220K *

Innovate customer success strategies, lead a high-performing team, and enhance client relationships through AI-driven solutions, ensuring exceptional value and loyalty across all customer segments in...

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$200K - $225K *

Join a team that drives exceptional customer experiences by leading the charge in customer success. You'll enhance processes, foster retention, and connect product insights to elevate satisfaction, ul...

United StatesRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$180K - $260K *

Champion customer success by owning account management, driving ERP adoption, and resolving critical issues. Lead a high-performing team to optimize workflows and enhance client retention in a fast-pa...

Reposted today

  •   8 - 10 years exp.  •   Enterprise Technology

$180K - $220K *

Drive a world-class Post-Sales organization, ensuring customer success and retention. Lead teams to enhance adoption, deliver measurable ROI, and build strategic relationships, all while scaling opera...

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$160K - $200K *

Transform customer success by leading a high-performing post-sales organization. Drive retention, adoption, and measurable ROI while scaling operations and building strong relationships with key healt...

San Francisco, CARemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$98K - $164K *

Champion client success by leading post-sale implementations and ensuring ongoing account performance. Collaborate with cross-functional teams to translate client needs into actionable insights, drivi...

RemoteRemote

Today

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$130K - $160K *

Elevate customer success by managing strategic accounts post-launch. Build relationships, drive adoption, and ensure satisfaction while identifying growth opportunities and resolving technical issues...

1 week ago

  •   5 - 7 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What does a Vice President of Customer Success do?question toggle

    A VP of Customer Success leads the strategy and teams responsible for customer onboarding, adoption, retention, renewals, and growth. The role often partners with sales, product, and other executives to improve customer outcomes.

  • What qualifications are common for VP of Customer Success jobs?question toggle

    Employers commonly seek senior leadership experience in customer success or a related customer-facing function, a history of leading teams, and evidence of improving retention or customer value. Requirements vary by organization and industry.

  • How much does a Vice President of Customer Success earn?question toggle

    Compensation varies based on location, industry, company size, experience, and role scope. Executive packages may include salary, bonus, and equity. Ladders lists vetted professional jobs paying $100,000 or more.

  • Where can I find Vice President of Customer Success jobs?question toggle

    You can search Ladders for vetted Vice President of Customer Success and related executive job opportunities paying $100,000 or more.