Director, Customer Success Jobs Near Atlanta, GA

Ensure a plan is in place for each customer, to address change management, engagement and adoption

Develop strong relationships with key customer contacts (executive and operational) in order to achieve a trusted-advisor status.

As our Senior Director of Strategic CS, we’re looking for a creative, customer-centric, and experienced leader to manage our Strategic Customer Success team. Your leadership will have a direct impact...

Hire, coach and develop the best Strategic CSM team in the industry. Build a creative and innovative culture, and a passion for providing an exceptional customer experience...

Serve as a liaison between Customer and Professional Services to provide detailed customer requirements for solutions. Help drive Product Management roadmap through the voice of the Customer. Promote...

As a Customer Success and Renewals Operations Manager, you’ll be responsible for ensuring our global Customer Success team is equipped, enabled and optimized to support our customers during a period...

Monitor and drive account health and adoption with customers for overall success.

Create value for customers by partnering to define success and building a joint plan with identified objectives, stakeholders, milestones, risks, and metrics needed to achieve their goals...

Proactively drive adoption, usage, net retention, and renewals by optimizing customer experience. Act as the connecting thread for internal teams with the customer across the customer journey...

Develop trusted advisor relationships between company and key customer stakeholders and executive sponsors to fully understand our customers’ strategies and measurements for success...

Analyze lifecycle metrics and provide leadership and/or execution of onboarding, enablement, adoption and retention plays thru both internal and external resources...

Provide clear and constructive product feedback to Product Management teams based on customer/partner requirements.

Collaboration and the capacity to build strong relationships with campus leadership, faculty, staff, and students to develop and implement effective student success and retention strategies...

Technical Enablement is an integral component of the Customer Success team that will help us achieve technical excellence as we build our go-to-market function for the next phase of company growth...

Continually identify and develop new uses for that drive adoption and that align to customers’ business needs and strategic goals.

Develop Customer Success assets and methods, and work with the Key Account Managers from Sales to create new or refine existing onboarding materials

Execute with strong program management skills, including creating and monitoring work-plans, managing against milestones, knowing what to prioritize and why, knowing who to keep informed, why, and how...

Own the Customer Support process, driving quick resolution to customer impacting issues. Maintain and develop a team of highly capable and technically talented problem solvers who can work independent...

Implement rigorous daily / weekly management routines across the organization and the partnerships to deliver. Embrace the PEAK culture with diligent root cause analysis of issues and clear actions t...

Establish a clear vision of all customer service-related initiatives geared toward multi-tier customer service center (on-site, call center, virtual, outreach) for current and prospective students...

Partners with VP of Sales Strategy and Sales Finance to develop, maintain and provide a Retail marketplace and customer point of view to internal cross-functional and BU partners to inform future NWL...

Accountable for defining, delivering, and ensuring the success of consulting, training, and knowledge self-service in relation to solutions.

Identifies any issues, determines corrective course of action as needed working with any required company or owner representatives, and implements plans to get owner back on track...

Ensure critical customer issues are addressed quickly and effectively by collaborating with Product Development, Professional Services, Cloud Operations, and Quality Assurance in a global environment...

Develop and drive an aligned, consistent and strengthened global value proposition/narrative for customers that can be leveraged across the System and multiple functional areas...