Technical Bachelor's degree in Maths, Computer Science, Engineering, Physics, or STEM equivalent
Master's degree (M.Sc / M.B.A) is a plus
3+ years in Customer Success, Technical Account Management, or a similar role in Quantum Computing or advanced technology
Proven ability to manage complex customer relationships and lead renewals
Strong technical aptitude with quick learning of complex software tools
Proactive, curious, and collaborative mindset with a passion for quantum and customer success
Skilled in conflict resolution and consultative engagement
Excellent verbal and written communication skills
Responsibilities
Build and maintain long-term customer relationships to drive engagement and satisfaction
Own customer relationship management from onboarding to ongoing engagement
Collaborate with technical teams to address customer challenges and share best practices
Lead customer renewals by demonstrating value and identifying expansion opportunities
Serve as the customer's voice internally, influencing the product roadmap
Benefits
Opportunity to work with cutting-edge quantum technology
Collaborative and cross-functional work environment
Engagement with global customers
Professional growth in a rapidly evolving field
Travel opportunities up to 20%
Full Job Description
Description
We9re looking for a seasoned, proactive Customer Success Manager who is passionate about technology, eager to engage with global customers, and excited to help organisations succeed in their quantum journey.
As a Customer Success Manager at Classiq, you will play a key role in ensuring our customers achieve measurable success with Classiq9s quantum software platform. You9ll be the customer9s trusted advisor - guiding them from onboarding to expansion - and helping them extract maximum value from Classiq9s solutions.
This is a highly cross-functional role where you9ll collaborate closely with product, engineering, and sales teams, combining technical understanding with strong relationship management skills.
Responsibilities:
Build and maintain long-term relationships with customers, driving engagement, satisfaction, renewals, and growth
Own customer relationship management, from onboarding and adoption to continued engagement, ensuring seamless transitions and sustaining the Classiq platform. Translate customer objectives into actionable success plans, ensuring measurable outcomes
Collaborate with technical teams to solve customer challenges and share best practices
Lead end-to-end customer renewals by demonstrating value, identifying expansion opportunities, and aligning with customer success goals
Serve as the customer9s voice internally, providing feedback that influences our product roadmap
Requirements:
Technical Bachelor9s degree in Maths / Computer Science / Engineering / Physics or STEM equivalent
Master9s (M.Sc / M.B.A) is a plus
3+ years of experience in Customer Success, Technical Account Management, or a similar customer-facing role in Quantum Computing (preferred), software, cloud, Deep tech technology or other advanced technology
Proven ability to lead complex customer relationships, including renewals and growth discussions, with technical and business stakeholders
Strong technical approach and ability to learn complex software tools quickly
A proactive, curious, and collaborative mindset - passionate about quantum, innovation and customer success
Skilled at conflict resolution, expectation management, and consultative engagement
Knowledge or experience with quantum computing or adjacent fields is a plus
