Find Your Next Director, Customer Success Role with Ladders

Join Ladders to access a curated selection of Director, Customer Success jobs that pay over $100,000. If you’re looking to propel your career and work in a challenging, rewarding environment, you've come to the right place.

Roles and Responsibilities

As a Director of Customer Success, you'll be responsible for managing a team ensuring customer retention and growth. You'll oversee all aspects of account management, customer onboarding, and customer relations, while maintaining a keen focus on client satisfaction.

Why Director, Customer Success?

Working as a Director, Customer Success, you will have the opportunity to influence a company’s bottom line by fostering customer loyalty. It’s a significant, highly impactful role in any business today.

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$144K - $195K *

Lead Partner Success through strategic growth across channel, Omni, and enterprise partnerships. Develop teams, set operational standards, and drive performance metrics to ensure partner retention and...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$90K - $130K *

Drive transformational customer experiences by leading strategies that empower educators and strengthen relationships with K-12 partners, ensuring sustainable growth and impact through mindset-based i...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$120K - $170K *

Join a team that drives customer success in healthcare by leading and mentoring professionals to enhance engagement, satisfaction, and growth through innovative solutions and strategic relationships...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$120K - $150K *

Pioneer customer success as you lead a dedicated team to maximize retention, drive customer engagement, and tailor strategies for SMB dental practices while collaborating cross-functionally to achieve...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$192K - $243K *

Champion customer success by leading a dynamic team to drive post-live growth, retention, and expansion initiatives within enterprise software, influencing retailer P&L outcomes and ensuring a consult...

US-AnywhereRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$142K - $229K *

Play a key role in driving customer success by managing a high-performing team, developing scalable strategies, and ensuring value realization for the Mid-Market Scale segment, all while enhancing cus...

US-AnywhereRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $120K *

Empower your career by leading a diverse Customer Success team, optimizing engagement models, and driving proactive retention strategies. Develop data-driven playbooks and unify operations to enhance...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$145K - $165K *

Lead the development of a Customer Success organization to enhance retention, expansion revenue, and overall customer health while collaborating across departments to improve outcomes strategically...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$142K - $229K *

Lead the charge in optimizing enterprise customer success by managing a dynamic team of CSMs. Drive strategic initiatives to enhance customer outcomes, ensuring engagement and satisfaction while foste...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$102K - $133K *

Drive customer success by managing enterprise relationships, creating account plans, and ensuring revenue growth through strategic engagement and exceptional service throughout the customer lifecycle...

US-AnywhereRemote

6 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$120K - $150K *

Lead the Customer Success organization to enhance customer engagement, drive renewals, and maximize value realization across diverse segments through strategic execution and cross-functional collabora...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$125K - $150K *

Grow your career by driving customer success and strategic outcomes for enterprise clients. This dynamic, multi-faceted role involves advisory, management, and technical expertise to enhance product a...

US-AnywhereRemote

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$145K - $175K *

Lead a dynamic team of Customer Success Managers to enhance customer relationships, drive growth, and ensure exceptional satisfaction across a diverse book of clients, partnering closely with cross-fu...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$85K - $95K *

Join a team that's dedicated to enhancing customer success through strategic partnerships, driving retention, and maximizing product adoption. You'll engage with clients, resolve challenges, and colla...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $150K *

Drive a unified Customer Success strategy, enhance post-sale experience, and lead a global team to optimize retention and expansion. Focus on scalable, data-driven solutions leveraging technology and...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$115K - $135K *

Elevate your career by leading customer success initiatives that drive adoption, retention, and strategic engagement. Play a pivotal role in shaping team performance, implementing best practices, and...

US-AnywhereRemote

Today

  •   8 - 10 years exp.  •   Business Services

$150K - $180K *

Join a team that's committed to driving exceptional customer success across North America. Lead and develop a high-performing team to enhance customer retention, advocate for client needs, and ensure...

US-AnywhereRemote

4 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $130K *

Join a team that's dedicated to driving customer success through strategic engagement and innovative solutions. Leverage technology and build trusted relationships to maximize client value and enhance...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $150K *

Partner with us to drive strategic relationships and enhance partner success in healthcare. Own critical collaborations, deliver insights, and ensure growth while aligning internal teams to meet opera...

US-AnywhereRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$150K - $170K *

Transform customer success by leading a high-performing team, driving retention and growth, and implementing innovative strategies to enhance customer experiences while achieving operational excellenc...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$168K - $252K *

Tackle customer success at scale by leading a team of CSMs, driving enterprise NRR outcomes, and fostering cross-functional partnerships. Use AI and data-driven insights to enhance customer engagement...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$80K - $120K *

Champion customer success by managing enterprise accounts and driving retention, expansion, and measurable outcomes. Leverage data insights and stakeholder relationships to ensure value delivery and m...

US-AnywhereRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$121K - $201K *

Innovate customer success by managing relationships and driving strategic initiatives to empower clients. Leverage expertise in program management and technical understanding to ensure product adoptio...

US-AnywhereRemote

4 weeks ago

  •   8 - 10 years exp.  •   Business Services

$95K - $105K *

Lead the charge in driving unparalleled enterprise customer success by managing complex relationships and projects that maximize value. Utilize your strategic skills to ensure client engagement and re...

US-AnywhereRemote

Today

  •   Less than 5 years exp.  •   Consumer Technology

$79K - $99K *

Drive customer success by managing enterprise relationships, ensuring product adoption, retention, and value realization. Engage proactively with stakeholders to influence outcomes while collaborating...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What are some roles and responsibilities of a Director, Customer Success?question toggle

    A Director, Customer Success oversees customer onboarding, ensures customer retention, manages customer relations, and aims to grow the company's customer base.

  • What skills are required for a Director, Customer Success role?question toggle

    Apart from strong leadership, communication, and organization skills, a Director, Customer Success should also have a solid understanding of customer relations, data analysis, and business metrics.

  • Why should I apply for a Director, Customer Success job through Ladders?question toggle

    Ladders hosts a wide variety of high-paying professional jobs including Director, Customer Success roles. Our platform connects you with opportunities that match your skills and career goals.

  • How can Ladders help me in my job search?question toggle

    Ladders not only provides high-paying job opportunities but also offers resources like resume reviews, networking events, and industry insights to give you a competitive edge in your job search.