Director, Customer Engagement Jobs

Explore Director, Customer Engagement roles that pay $100,000 or more on Ladders. These senior leaders shape how organizations build lasting customer relationships, improve experiences, and turn engagement into business growth. Browse opportunities across industries and discover roles aligned with your leadership experience.

What Does a Director of Customer Engagement Do?

A Director of Customer Engagement develops strategies that help customers connect with a brand throughout their journey. Responsibilities may include leading customer experience and lifecycle programs, improving retention and loyalty, overseeing communication channels, and partnering with sales, marketing, product, and service teams. Directors often use customer research and performance data to identify opportunities and measure results.

Skills and Qualifications

Employers often seek leaders with experience in customer engagement, customer experience, marketing, customer success, or related fields. Useful strengths include strategic planning, team leadership, cross-functional collaboration, analytical decision-making, and clear communication. Familiarity with CRM platforms, customer data, lifecycle marketing, and experience measurement may also be valuable. Requirements vary by employer and industry.

Career Opportunities and Compensation

Director-level customer engagement positions can be found in sectors such as technology, financial services, healthcare, retail, and business services. Compensation depends on factors including location, company size, industry, scope of responsibility, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, helping experienced candidates explore senior opportunities.

Find Director, Customer Engagement Jobs on Ladders

Search current Director, Customer Engagement openings and compare roles by responsibilities, qualifications, and workplace expectations. Create or update your profile to support your search for a leadership role that fits your expertise and career goals.

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$125K - $150K *

Lead the charge in driving counterparty acquisition and revenue growth for a fast-scaling liquidity provision business. Own the sales lifecycle, build strategic relationships, and exceed targets in a...

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$68K - $92K *

Oversee IT service delivery for Contact Center operations, ensuring effective incident management, performance monitoring, and stakeholder engagement. Drive continuous improvement initiatives and alig...

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$189K - $231K *

Drive innovative benefits and wellbeing strategies by leveraging data analytics and AI. Lead a high-performing team, manage vendor relationships, and enhance associate experiences while ensuring compl...

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$135K - $160K *

Transform client relationships and drive sales growth by managing the entire sales process, from opportunity identification to contract negotiation, while leading strategic initiatives and mentoring t...

Yesterday

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$98K - $171K *

Shape the future of advertising by driving new business opportunities and building strong relationships with brands. Leverage your sales expertise to influence decisions and deliver tailored video sol...

Today

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$131K - $303K *

Optimize strategic discounting and coupon initiatives to drive profitable growth through data-driven insights and cross-functional collaboration, enhancing customer experience while maintaining margin...

Reposted 1 week ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$155K - $232K *

Join a team that's driving sales excellence by leading and developing a high-performing Inside Sales team. Collaborate cross-functionally to optimize business results and build a sustainable talent pi...

2 weeks ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$125K - $150K *

Drive growth by leading a full-funnel marketing strategy, optimizing digital channels to expand customer acquisition, retention, and brand trust in a mission-driven health and wellness company...

Reposted 2 days ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$120K - $160K *

Transform patient recruitment by leading global strategies and managing teams. Drive engagement through innovative solutions, ensuring effective implementation and oversight of recruitment processes f...

North Carolina, USRemote

2 days ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$120K - $198K *

Optimize growth by leading product management initiatives, analyzing data trends, and collaborating with stakeholders to drive profitability and strategic alignment across multiple business lines...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$110K - $130K *

Transform the AI deployment landscape by owning the end-to-end process, driving technical excellence, and building strategic relationships with customers to ensure seamless project execution and conti...

1 month ago

  •   5 - 7 years exp.  •   Media

$110K - $130K *

Unlock potential by leading the deployment of cutting-edge AI solutions, managing the entire lifecycle from design to client engagement. Drive process improvements and shape product strategy while fos...

1 month ago

  •   5 - 7 years exp.  •   Media

$110K - $130K *

Pioneer the AI deployment process, overseeing client engagement, technical setup, and project management. Collaborate with stakeholders to ensure successful delivery of Braze’s innovative solutions, w...

1 month ago

  •   5 - 7 years exp.  •   Media

$110K - $140K *

Lead the charge in shaping agency success by managing high-profile client relationships, driving innovation, and fostering collaboration within teams to exceed client expectations and achieve strategi...

2 weeks ago

  •   8 - 10 years exp.  •   Media

$160K - $280K *

Shape the future of knowledge management! Leverage your SaaS product management expertise to innovate AI-driven solutions while collaborating with diverse teams. Drive roadmaps, understand customer ne...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$140K - $154K *

Engage with small to medium enterprises, driving IoT solutions through strategic sales. Own the full sales cycle from prospecting to close, nurturing relationships and building trust to deliver impact...

CanadaRemote

Reposted 4 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$150K - $180K *

Reimagine the consumer landscape by leading strategy and performance for a dynamic business across North America. Drive growth, enhance customer experience, and influence global teams to deliver excep...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Information Technology

$155K - $185K *

Unlock potential by leading product development and market strategy in a fast-paced advertising tech environment. Drive innovation while ensuring data integrity and seamless integration for unique cus...

Reposted 5 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Drive transformative growth by managing and expanding a $6M+ CPG account base. Utilize strategic selling and analytical insights to foster relationships, enhance revenue, and introduce new clients wit...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$156K - $250K *

Advance your career by owning the global go-to-market strategy, focusing on high-touch services in an innovative and strategic role that connects hospitality excellence with cutting-edge technology to...

1 month ago

  •   8 - 10 years exp.  •   Media

$145K - $155K *

Champion full-funnel media strategy for a leading automotive brand, collaborating with cross-functional teams to optimize advertising efforts and drive measurable results through innovative media solu...

Reposted today

  •   8 - 10 years exp.  •   Information Technology

$100K - $135K *

Champion client success by managing engagements, driving project delivery, and fostering strategic relationships. Collaborate with teams to implement effective strategies and ensure timely outcomes, e...

2 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$100K - $135K *

Lead the charge in managing client engagements, ensuring success through strategic planning, effective communication, and timely project delivery while collaborating with internal teams to meet client...

2 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$100K - $135K *

Inspire client success by managing engagements, driving project delivery, and fostering collaboration. Utilize strategic planning and effective communication to ensure timely completion and satisfacti...

2 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$110K - $138K *

Advance your career by leading innovative marketing strategies across diverse publishing portfolios. Drive engagement and sales for iconic titles while collaborating with cross-functional teams to est...

Reposted 3 days ago

  •   8 - 10 years exp.  •   Media

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Engagement do?question toggle

    A Director of Customer Engagement leads programs and strategies that strengthen customer relationships across the customer journey. The role may cover experience improvement, retention, loyalty, customer communications, and collaboration across teams.

  • What qualifications are common for Director, Customer Engagement jobs?question toggle

    Employers commonly look for relevant leadership experience in customer experience, customer engagement, marketing, customer success, or a related area. Strategic, analytical, communication, and team leadership skills are often important; specific requirements vary by role.

  • What industries hire Directors of Customer Engagement?question toggle

    Organizations in technology, financial services, healthcare, retail, and business services may hire customer engagement leaders. Opportunities and responsibilities vary by industry and company.

  • How much do Director, Customer Engagement jobs pay?question toggle

    Pay varies based on factors such as location, industry, company size, responsibilities, and experience. Ladders features vetted professional jobs paying $100,000 or more.

  • Where can I find Director, Customer Engagement jobs paying $100K or more?question toggle

    Search Ladders for Director, Customer Engagement openings. Ladders focuses on vetted professional roles with salaries of $100,000 or more.