Bachelor's or Master's degree in organizational change, development, communications, or related field.
3-7 years of experience in change management.
Experience with ERP and/or DW/BI solution implementations preferred.
Knowledge of Full Systems Development Lifecycle (SDLC) from a change management perspective.
Strong verbal and written communication skills; capable of creating documentation and user guides.
Responsibilities
Co-develop change management plans for implementation and monitoring.
Design and deliver communication and training programs for employees.
Identify and engage stakeholders throughout the change process.
Develop strategies to mitigate risks and resistance to change.
Work with project teams to ensure effective change implementation.
Measure and report on the outcomes of change initiatives.
Supervise, develop, and coordinate the work of the Change Management team.
Benefits
Opportunity for career growth and development in leadership.
Involvement in a high-impact ERP project with visible organizational change.
Collaborative work environment across various departments.
Access to continuous training and skill enhancement opportunities.
Full Job Description
Job Description
The Change Management Lead is responsible for managing a team tasked with overseeing change management functions for the OPAL ERP and DW/BI project. The team's focus areas include communications; process and organizational redesign; training development; and training deployment.
Essential Functions
Develop Change Management Plans:
Co-develop the Change Management plans for how changes will be implemented, communicated, and monitored.
Develop change management templates such as impact assessments, stakeholder analysis, and readiness assessments.
Communication and Training:
Design and deliver communications and training programs to ensure that employees are aware of and prepared for changes.
Create training materials, conduct workshops, and provide ongoing support.
Provide weekly task reports.
Stakeholder Engagement:
Identify and engage key stakeholders throughout the change process.
Understand the stakeholders' needs and concerns and ensure their support and involvement.
Liaise with functional and technical teams.
Risk Management:
Identify potential risks and resistance to change and develop strategies to mitigate these risks.
Monitor the progress of change initiatives and address any issues that arise.
Support Implementation:
Work closely with project teams to ensure that changes are implemented smoothly and effectively.
Manage and coordinate with different departments and ensure that all necessary resources are available.
Evaluation and Report on Outcomes:
Measure the effectiveness of change initiatives and report on their outcomes.
Collect feedback, analyze data, and make recommendations for future improvements.
available.
Management:
Supervise and develop team members.
Route work items to Change Management team members for completion
Review and approve team member deliverables.
Qualifications
Completion of a Bachelor's or Master's degree in organizational change, organizational development, communications, operational design, or equivalent experience; 3-7 years of experience with change management; and
Experience with implementing ERP and/or DW/BI solutions strongly preferred.
Competencies, Knowledge, Skills and Abilities
Knowledge of Full Systems Development Lifecycle (SDLC) from a Change Management perspective.
Ability to keep data confidential.
Strong problem solving and analytic skill sets.
Strong verbal and written communication skills with ability to create user and project security documentation and procedures, clearly and concisely.
Strong meeting facilitation and interviewing skills.
Meeting presentation and end user training delivery skills.
Ability to work well with individuals at all levels within and outside the organization.
Supervising, coaching and collaborating skills; and
Hands on experience with learning management and training material development and delivery tools.
Additional Information
Salary: $90,000-$110,000
Salary cannot exceed $110k
Successful candidate must be a City resident within six months of hire
