Support Escalation Engineer Jobs

Lead complex investigations end-to-end, enhance product stability, and advocate for enterprise customers by driving systemic improvements and collaborating closely with engineering teams to resolve te...

Join a dynamic team that delivers exceptional support experiences for global enterprises. Engage in complex investigations, advocate for customers, and drive systemic improvements to elevate product p...

Unlock potential by partnering with sales to drive cybersecurity solutions, provide technical expertise, and deliver compelling presentations to meet complex customer needs throughout their buying jou...

Champion exceptional customer support through complex investigations, improving product reliability. As part of a global team, you’ll impact Fortune 500 enterprises by delivering insights that drive s...

Shape the future of cloud services by managing operational relationships and enhancing vendor support. Drive efficiency through GenAI solutions in a thriving, fast-paced environment while ensuring hig...

Solve complex software and infrastructure issues by enhancing tools and workflows, ensuring system stability and optimal customer support through effective troubleshooting and collaboration with engin...

Join a team that delivers expert solutions and insights around contact center technologies. Engage with clients in a consultative capacity, balancing technical and business tasks while mentoring junio...

Champion federal cybersecurity by mastering SIEM operations, log management and threat detection. Join a dynamic team dedicated to enhancing national security through vigilant monitoring and incident...

Bring your expertise to optimizing network management tools for a federal program. Lead efforts in configuring and integrating software to enhance network performance, ensuring business applications r...

Shape the future of cloud security by resolving complex technical issues for FedRAMP customers. Collaborate with development and support teams to ensure swift solutions to escalated matters and mainta...

Unlock your potential while providing expert endpoint support in a secure IT environment. Collaborate with cross-functional teams to ensure system reliability and exceptional service across diverse op...

Unlock potential by designing and implementing AI-driven engineering tools that enhance productivity and quality. Collaborate across teams to streamline processes and build innovative solutions that e...

Join a team that's dedicated to supporting customers through technical challenges while collaborating with engineering teams to enhance product quality and ensure customer satisfaction in diverse envi...

Drive technical leadership in cloud solutions, overseeing integration and operation of complex environments while ensuring adherence to DoD policies. Leverage strategic design to optimize client infra...

Lead the charge in shaping innovative technical solutions and engagement strategies. Collaborate with customers to solve complex challenges, design tailored architectures, and drive successful outcome...

Transform support workflows by delivering expert-level troubleshooting and systems monitoring. Collaborate across teams to ensure seamless software deployments and incident resolution while driving im...

Champion security solutions by analyzing network integrity and mitigating risks. Collaborate with cross-functional teams to enhance detection capabilities and respond to security incidents, contributi...

Unlock potential by leading the design, implementation, and management of access management solutions, utilizing your expertise in Azure Entra ID, Active Directory, and Okta to drive optimal security...

Empower healthcare organizations by providing essential technical support to facilitate smooth Electronic Health Record (EHR) integration, ensuring effective data exchange and addressing technical cha...

Lead the charge in managing enterprise collaboration systems, ensuring operational excellence across Microsoft Teams Rooms and Cisco Webex. Collaborate globally to enhance connectivity and productivit...

Provide expert technical support and mentoring while driving continuous improvement initiatives and implementations of engineering projects to enhance customer satisfaction and operational efficiency...

Unlock your potential in this dynamic role, leveraging 20+ years of systems engineering expertise to drive impactful solutions for the intelligence community while navigating complex legal frameworks...

Transform cloud infrastructures by leveraging AWS for PLM software solutions. Collaborate with cross-functional teams to enhance performance, security, and scalability across production environments w...

Lead the charge in systems engineering excellence, leveraging 15+ years of experience to innovate and deliver high-quality solutions within a dynamic environment that supports national security initia...

Design AWS infrastructure for PLM software implementations, ensuring security and performance. Collaborate with teams, automate processes, and manage application upgrades while supporting DoD customer...