Job Overview
As a Sr. Enterpise Collaboration Engineer, your primary duties will include maintaining the operational integrity, efficiency, and dependability of enterprise-level collaboration and productivity platforms. You'll own the full lifecycle of our enterprise conferencing and telephony platforms, Microsoft Teams Rooms and Cisco Webex, from early validation through production deployment, ongoing operations, and continuous improvement. Coordinating room readiness across T-Mobile WA HQ and worldwide sites. You'll partner with a team of skilled systems engineers and collaborate with Facilities, CRE, vendors, and business stakeholders to keep our workforce connected and productive.

Job Responsibilities:

• Administer Cisco Webex Control Hub and manage Webex room systems including codecs, Navigator touch panels, Room Kits, and Boards.
• Configure and manage Cisco hardware including codec pairing, room navigator integration, and Appspace playlist management on Cisco devices.
• Troubleshoot conference room AV issues including audio routing, amplifiers, speakers, displays, cameras, and presentation sharing.
• Microsoft Teams Rooms (MTR): deployment, configuration, troubleshooting, and Pro license management.
• Own and maintain test room environments used to validate MTR deployments prior to production rollout.
• Own room device lifecycle including provisioning, cert-based authentication, firmware lifecycle management, and hardware troubleshooting for MTR-compatible and hardware-upgrade rooms.
• Interface with vendors and TAM contacts on firmware updates, admin agent releases, and device certification issues.
• Coordinate with Facilities, CRE, and hardware vendors to scope, schedule, and validate room readiness at T-Mobile WA HQ and worldwide sites.
• Administer Microsoft Teams policies, meeting settings, calling configurations, and Teams Rooms accounts in the Teams Admin Center and Teams Rooms Pro Management portal.
• Support Microsoft Teams large meetings, live events, and webinars including configuration and troubleshooting.
• Support Operator Connect including SIP phone configuration, call queue management, and E911 compliance.
• Manage Teams phone evaluations and coordinate with telephony vendors on Direct Routing and Operator Connect initiatives.
• Manage resource accounts for room mailboxes (Exchange Online + Teams) and maintain credential vaulting via CyberArk.
• Apply Entra ID (Azure AD) fundamentals including identity management, conditional access policies, and service account governance.
• Perform incident triage and root cause analysis for systems, applications, executive and event-space rooms (high-visibility, low-tolerance environments).
• Collaborate with other team members to ensure alignment with business requirements and objectives.
• Research and evaluate new technologies and processes that can enhance the systems and applications.
• Create, manage, and use dashboard for monitoring applications, and the underlying infrastructure, improve the quality of services using the monitoring feedback.
• Contributes to future improvement of application delivery processes and operations.
• Author technical documentation and knowledge base articles for platform processes.
• Own and resolve ServiceNow tickets in the queue
• On-call rotation

Work Experience:

• 4-7 years Relevant experience (required)
• 4+ years of Microsoft Teams Room or Cisco Webex Conferencing experience
• Microsoft Teams administration experience including meetings, calling, policies, licensing, and tenant configuration
• Video/Voice and conferencing systems including Microsoft Teams Rooms, Cisco Webex room systems (codecs, Room Kits, Boards, Navigator touch panels), and conference room AV
• Cisco Webex Control Hub administration and Cisco Webex room systems (codecs, Navigator touch panels, Room Kits, Boards)
• Teams calling: Operator Connect, Direct Routing concepts, and E911 configuration
• Microsoft Teams Admin Center and Teams Rooms Pro Management portal administration
• Knowledge of Active Directory and Entra ID (Azure AD) including identity management, conditional access, and service account administration
• PowerShell experience (Required)
• Experience or proven understanding of Gen AI
• Excellent verbal and written communication skills, able to speak directly and professionally.
• Strong analytical and organizational skills
• Excellent problem-solving ability

Education:

• Bachelor's Degree plus 5 years of related work experience OR advanced degree with 3 years of related experience

Knowledge, Skills and Abilities:

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No): Yes

DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No

Base Pay Range: $98,500 - $177,700

Corporate Bonus Target: 15%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ357156¶dox=1

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable!