Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
Forward Deployed Engineer Associate Director
$163K - $434K *
Shape the future of AI systems by designing and deploying cutting-edge technologies utilizing Large Language Models. Collaborate with diverse teams and enhance system performance, ensuring robust and...
Reposted today
Forward Deployed Engineer Associate Director
$163K - $434K *
Innovate cutting-edge AI solutions by designing and implementing advanced systems. Collaborate with cross-functional teams to enhance model performance and align AI projects with business goals, guidi...
Reposted today
Forward Deployed Engineer Associate Director
$163K - $434K *
Drive innovation in AI by designing, developing, and deploying next-gen systems. Collaborate across the AI lifecycle to create impactful solutions, ensuring system robustness, performance, and alignme...
Reposted today
Forward Deployed Engineer Associate Director
$163K - $434K *
Lead the charge in designing and deploying next-gen AI systems with LLMs. Drive innovation across the AI lifecycle, enhancing model performance and integration while collaborating with cross-functiona...
Reposted today
Forward Deployed Engineer Associate Director
$163K - $434K *
Lead the charge in developing cutting-edge AI systems and enhance Large Language Models (LLMs). Drive innovation through prompt engineering, system integration, and optimizing performance to solve rea...
Reposted today
Forward Deployed Engineer Associate Director
$163K - $434K *
Develop your career with a pivotal role in crafting innovative AI systems. Drive the full AI lifecycle from model research to deployment, enhancing performance and system integration while collaborati...
Reposted today
Forward Deployed Engineer Associate Director
$163K - $434K *
Empower next-gen AI systems by designing and deploying resilient LLM-powered solutions. Collaborate across the AI lifecycle to enhance system performance, integrating cutting-edge technologies while e...
Reposted today
Forward Deployed Engineer Associate Director
$163K - $434K *
Unlock potential by driving the development of cutting-edge AI systems with Large Language Models. Lead full lifecycle processes from design to deployment, integrating technology to solve complex chal...
Reposted today
Forward Deployed Engineer Associate Director
$163K - $434K *
Join a team dedicated to advancing AI by designing, developing, and deploying cutting-edge LLMs in various production environments, while enhancing system performance and fostering collaboration acros...
Reposted today
Forward Deployed Engineer Associate Director
$163K - $434K *
Drive the design and deployment of cutting-edge AI systems, guiding the full lifecycle from foundation model tuning to prompt engineering and production integration, enhancing LLM performance and alig...
Reposted today
Forward Deployed Engineer Associate Director
$163K - $434K *
Discover an exciting opportunity to design and implement innovative AI systems. Contribute to the full AI lifecycle, enhancing performance and alignment of advanced technologies, while collaborating w...
Reposted today
Forward Deployed Engineer Associate Director
$163K - $434K *
Empower the future of AI by designing and deploying advanced systems, optimizing models, and bridging technical and business needs. Contribute to cutting-edge projects in a collaborative environment...
Reposted today
Forward Deployed Engineer Associate Director
$163K - $434K *
Unlock your potential by driving the design and deployment of cutting-edge AI systems. Engage in the entire AI lifecycle, collaborating with teams to enhance model performance and deliver innovative s...
Reposted today
$85K - $120K *
Join a team that's redefining enterprise system operations through innovative automation tools and cloud-based solutions, while ensuring seamless integration and optimal performance for mission-critic...
3 weeks ago
$140K *
Contribute to innovative IT solutions by supporting complex network projects and systems. Collaborate with experienced engineers to ensure seamless voice, video, and data services while addressing dyn...
Reposted 1 week ago
$90K - $130K *
Elevate the customer experience by leading presales engagements, delivering impactful product demonstrations, and serving as a trusted advisor to enhance multi-tenant management solutions for MSP part...
Reposted today
Senior Solution Engineer, SLED
$120K - $160K *
Drive innovative solutions by engaging with customers, strategizing sales efforts, and demonstrating technical expertise to close enterprise-level deals. Collaborate across teams to enhance product of...
2 weeks ago
Account Executive, Enterprise Intelligence
$124K - $166K *
Accelerate sales growth by managing and qualifying strategic Enterprise Intelligence opportunities. Collaborate with cross-functional teams, ensuring comprehensive engagement and communication to opti...
Yesterday
Account Executive, Federal Systems Integrators - Remote, USA
$90K - $130K *
Elevate revenue growth by forging strategic partnerships in the FSI sector, engaging C-level executives and expanding your territory. Drive innovative solutions and build lasting relationships to enha...
Reposted today
Account Executive, Enterprise Intelligence
$124K - $166K *
Champion client engagement by driving sales of Enterprise Intelligence solutions, leveraging innovative AI technology while managing end-to-end sales processes, and fostering strong relationships with...
Yesterday
$80K - $120K *
Transform the defense landscape by leveraging your expertise as a Network Engineer. Drive technical programs, enhance CBRN system capabilities, and optimize testing methodologies to ensure operational...
2 weeks ago
$156K - $184K *
Join a team that's driving innovation in robotics and aerospace tooling by leading technical solutions and engaging customers to transform their needs into successful, high-value outcomes in productio...
3 days ago
Software Engineer III, Cloud - CTIO (Hybrid)
$120K - $180K *
Shape the future of cloud technology by leading high-impact projects for resilient, scalable systems. Collaborate with senior technologists to innovate and enhance our cloud architecture using AI-driv...
Yesterday
Software Engineer II - TS w/ SCI eligibility
$103K - $181K *
Lead innovative software solutions, mentor team members, and ensure high-performance back-end development for critical defense applications. Collaborate on multi-domain projects supporting national se...
3 weeks ago
Software Engineer II - TS w/ SCI eligibility
$103K - $181K *
Provide innovative software solutions by leading the development and maintenance of complex systems for high-visibility Navy programs, utilizing cutting-edge technologies and mentoring a collaborative...
3 weeks ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.