Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$80K - $95K *

Engage in transforming infrastructure with automation in a large-scale hybrid cloud, ensuring security and reliability. Partner with teams to optimize CI/CD pipelines and support high availability in...

Reposted today

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Grow your career with us as you design, automate, and operate hybrid cloud infrastructures. Collaborate across teams to deliver secure, scalable platforms while emphasizing automation and operational...

Reposted today

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Join a team that's dedicated to optimizing cloud infrastructure and automation. Engage with cross-functional teams to enhance system reliability in a hybrid cloud environment, driving operational exce...

Reposted today

  •   Less than 5 years exp.  •   Information Technology

$129K - $174K *

Lead the design, deployment, and automation of resilient cloud infrastructure. Collaborate with a team to enhance U.S. government agency workloads while ensuring high availability and fault tolerance...

3 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$80K - $110K *

Elevate testing processes by validating autonomous software performance in simulated environments, focusing on scalability and system integrity. Collaborate with scrum teams to enhance software reliab...

5 days ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $110K *

Join a team that commissions complex systems, optimizing audio, video, and control setups. This field role requires solving technical issues, mentoring engineers, and collaborating remotely to ensure...

Reposted yesterday

  •   5 - 7 years exp.  •   Technical Services

$90K - $120K *

Engage in commissioning complex systems while traveling to customer sites. Ensure equipment operates as designed, mentor field engineers, diagnose issues, and optimize system settings for seamless int...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$142K - $274K *

Inspire innovation in semiconductor engineering by driving product development and manufacturing at scale, enhancing performance and quality for Microsoft's cutting-edge cloud hardware solutions in a...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Consumer Technology

$72K - $110K *

Join us to design and optimize software for cutting-edge Android Automotive and Linux platforms, collaborating across teams to deliver solutions that redefine integration in vehicle technology. Drive...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$109K - $163K *

Elevate your career by driving new business growth and cultivating executive relationships while positioning advanced cloud-based B2B solutions to transform supply chains and enhance digital communica...

US-AnywhereRemote

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$104K - $166K *

Manage and optimize cloud solutions for mission-critical applications, ensuring availability, security, and performance within a high-stakes, defense-focused environment. Collaborate effectively acros...

Reposted today

  •   Less than 5 years exp.  •   Aerospace & Defense

$104K - $166K *

Accelerate progress by designing and securing resilient cloud architectures for critical operations. Engage cross-functional teams to optimize performance, implement DevSecOps, and ensure compliance w...

3 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$90K - $130K *

Elevate the customer experience by leading presales engagements, delivering impactful product demonstrations, and serving as a trusted advisor to enhance multi-tenant management solutions for MSP part...

Reposted yesterday

  •   Less than 5 years exp.  •   Information Technology

$100K - $130K *

Join a team that's shaping the future of operational technology by leading critical initiatives that enhance security and efficiency for government projects. Bring your technical expertise and managem...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$120K - $160K *

Drive innovative solutions by engaging with customers, strategizing sales efforts, and demonstrating technical expertise to close enterprise-level deals. Collaborate across teams to enhance product of...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$150K - $254K *

Unlock impactful solutions in the financial services domain by leveraging expertise in card processing and cloud architectures. Engage with clients to drive success through technical leadership and in...

Reposted 6 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$98K - $159K *

Join our dynamic team as you design and manage secure, scalable cloud infrastructures across multi-cloud environments. Leverage your expertise in Identity & Access Management, cloud networking, and au...

4 days ago

  •   5 - 7 years exp.  •   Information Technology

$98K - $159K *

Drive innovation and security in cloud infrastructure by enabling seamless Identity & Access Management and automating cloud networking solutions. Collaborate with teams to enhance compliance, scalabi...

6 days ago

  •   5 - 7 years exp.  •   Information Technology

$98K - $159K *

Elevate our cloud infrastructure capabilities by designing secure IAM solutions, optimizing network performance, and automating processes across multi-cloud environments. Bring your expertise to drive...

6 days ago

  •   5 - 7 years exp.  •   Information Technology

$189K - $211K *

Elevate your career by developing complex software systems while collaborating with teams. Utilize your software engineering expertise to enhance performance across diverse projects in a creative and...

1 week ago

  •   11 - 15 years exp.  •   Information Technology

$189K - $211K *

Deliver innovative software solutions by developing, maintaining, and enhancing complex systems. Collaborate within teams or independently, ensuring adherence to design standards and addressing softwa...

1 week ago

  •   11 - 15 years exp.  •   Information Technology

$85K - $120K *

Join a team that's redefining enterprise system operations through innovative automation tools and cloud-based solutions, while ensuring seamless integration and optimal performance for mission-critic...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$140K *

Contribute to innovative IT solutions by supporting complex network projects and systems. Collaborate with experienced engineers to ensure seamless voice, video, and data services while addressing dyn...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$124K - $166K *

Accelerate sales growth by managing and qualifying strategic Enterprise Intelligence opportunities. Collaborate with cross-functional teams, ensuring comprehensive engagement and communication to opti...

US-AnywhereRemote

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$124K - $166K *

Champion client engagement by driving sales of Enterprise Intelligence solutions, leveraging innovative AI technology while managing end-to-end sales processes, and fostering strong relationships with...

Yesterday

  •   5 - 7 years exp.  •   Finance & Insurance

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.