Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
Enterprise Account Executive - LATAM
$300K - $320K *
Elevate your career by mastering enterprise sales in a dynamic, supportive team. Engage with clients to showcase innovative solutions that address IT challenges, while exceeding sales goals and foster...
2 weeks ago
Senior Automation Technical Training Instructor
$160K - $190K *
Transform the landscape of automation training by delivering comprehensive education on cutting-edge systems for power protection and control. Mentor others, develop new processes, and drive improveme...
Reposted 3 weeks ago
Account Executive | Large Enterprise | Oklahoma
$101K - $140K *
Drive client satisfaction and growth through strategic sales initiatives, building trust with C-Level executives in Large Enterprise accounts. Own complex sales processes and exceed targets while maxi...
Reposted 1 week ago
$175K - $190K *
Champion seamless integration of systems as a Senior Enterprise Engineer, driving innovative solutions through Python and collaboration with cross-functional teams. Own projects from design to deliver...
4 weeks ago
$110K - $130K *
Transform the future of naval radar systems by delivering advanced engineering support, enhancing shipboard capabilities, and ensuring thorough performance evaluations while collaborating with industr...
2 weeks ago
Production Support Engineer (Tier III Operations)
$110K - $130K *
Lead incident resolution and ensure system reliability for mission-critical infrastructure. Collaborate with cross-functional teams to optimize performance and enhance service availability through pro...
4 weeks ago
Subject Matter Expert (SME) DevOps Engineer
$190K - $220K *
Drive innovative solutions as a Senior DevOps Engineer, tackling complex technical challenges and enhancing deployment strategies to ensure efficient and secure software delivery for government partne...
4 weeks ago
$130K - $270K *
Join a team that's dedicated to quality assurance by developing comprehensive test strategies, executing tests, and ensuring the reliability of our software products through innovative automated testi...
4 weeks ago
Senior Security Engineer (SASE/ZTNA)
$116K - $145K *
Empower secure access solutions by designing and operating ZTNA/SASE architectures. Collaborate across teams to enhance compliance, troubleshoot issues, and integrate technologies in both GCCH and Com...
3 weeks ago
Computer System Analyst III (Scrum)
$88K - $105K *
Engage in innovative projects as a Computer System Analyst III, focusing on system support, validation, and cloud management. Collaborate in Agile methodologies while contributing to critical Naval op...
2 weeks ago
Hardware Engineering Technical Leader
$168K - $241K *
Shape the future of technology as you lead in interconnect engineering, optimizing advanced high-speed designs from concept to production. Collaborate with diverse teams and suppliers to enhance produ...
Reposted 3 weeks ago
Hardware Engineering Technical Leader - Acacia (hybrid)
$179K - $254K *
Lead the charge in innovating and developing cutting-edge Cisco hardware solutions, driving cross-functional collaboration to enhance product quality and user experience while adhering to industry sta...
Reposted 3 weeks ago
$80K - $95K *
Champion client relationships by managing portfolios of 15-25 accounts, ensuring retention, driving growth, and aligning technology strategies with clients’ business goals while acting as the crucial...
3 weeks ago
$130K - $270K *
Drive quality assurance efforts by designing, executing, and evaluating test plans and scripts. Collaborate with development teams to ensure optimal software performance and reliability, utilizing you...
4 weeks ago
$80K - $95K *
Grow your career with a dynamic team committed to modernizing critical state systems. Contribute your skills in systems engineering to enhance service delivery and support long-term sustainability whi...
3 weeks ago
$110K - $140K *
Champion the management and support of Microsoft platforms, specializing in SharePoint and Office 365. Oversee technical issue resolution, system administration, and implement multi-dimensional projec...
2 weeks ago
$90K - $110K *
Partner with us to drive technical success for our customers as you manage implementations and provide tailored solutions. Your expertise will enhance user adoption and operational excellence, ensurin...
1 week ago
$120K - $145K *
Engineer cutting-edge ASIC validation solutions by designing and implementing drivers, managing test cases in a collaborative environment. Ensure top-quality hardware products by innovating and valida...
Reposted today
$75K - $90K *
Pioneer the installation and commissioning of complex control systems, ensuring optimal performance through technical expertise. Collaborate with clients and teams to meet project schedules and enhanc...
2 weeks ago
Systems Engineer IV - Blue Coat/Proxy
$108K - $130K *
Lead the design and implementation of proxy solutions to optimize network traffic and security for large infrastructures, ensuring efficient and reliable operations through your extensive expertise in...
3 weeks ago
$118K - $219K *
Join us to advance technical planning and systems integration for complex IT solutions. Collaborate on design, analysis, and validation of computer systems, ensuring customer specifications meet core...
2 weeks ago
Sales Engineer (Power Supply Expert)
$71K - $119K *
Partner with us to drive growth in power supply solutions, enhancing customer relationships and securing new business opportunities in the electronics industry. Collaborate with stakeholders to meet s...
1 week ago
Sales Engineer (Power Supply Expert)
$66K - $110K *
Drive growth by leveraging engineering expertise to expand customer relations and develop new business in power, thermal, and battery solutions. Collaborate with teams while ensuring excellent service...
1 week ago
Sales Engineer (Power Supply Expert)
$73K - $122K *
Grow your career by driving power solutions sales. Collaborate with customers, guide them through the design and production process, and foster relationships in a fast-paced environment focused on bus...
1 week ago
Technical Solutions Engineer (Hybrid)
$80K - $95K *
Transform client relationships by bridging technical solutions and commercial execution, ensuring optimal delivery of Managed IT, Infrastructure, and Cyber Security services through collaboration and...
2 weeks ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.